2014 Land Rover LR2 Fuel System Problems

The contact owns a 2014 Land Rover LR2. The contact stated noticed an abnormal fuel odor coming from the rear of the vehicle. The contact noticed fuel leaking towards the bottom of the fuel tank. The vehicle was diagnosed with a defective fuel tank flange. The contact referenced NHTSA Campaign Number: 21V635000 (Fuel System, Gasoline) however, the VIN was not included. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 94,800.

My 2014 Land Rover LR2 HSE STARTED SMELLING STRONGLY OF FUEL IN LATE APRIL,2022. I contacted LAND ROVER NORTH AMERICA CUSTOMER RELATIONS ON 5/2/22 about the problem. Cris Willis opened Case# 8000998446 to assist me. He stated it was a recall issue awaiting parts to become active. Then on 6/15 Cris W. contacted me again requesting I make appt. with my local LR dealer and now they could inspect car and replace any defective parts. On 6/21 I messaged Cris that I had made appt. For 6/23. Cris messaged me back that Ft. Myers LR dealer would resolve issue with no problem at all. When I brought my car into service manager. He had my car inspected and found fuel sending unit cover was leaking and needed to be replaced. Cost for fuel sending unit cover and gasket with labor and taxes,etc. would be $1970.09. He said my car had left two fuel puddles in service area and was a dangerous safety issue but my VIN # was not in recall and repairs would be at my expense.I declined repair and immediately called LR North America customer relations speaking with Cris W. and his supervisor, Jennifer. Both told me they would try to work with managers at Ft. Myers and Naples LR dealers to encourage them to help me by covering all or part of the repair cost. I never heard back from them or anyone at LR Customer Relations. My daughter did file a complaint with NHTSA on 6/23 for my car but I would like to file my own complaint because of the serious safety issue which LR fails to address in any substantive or helpful way. I have taken my car to a third party auto service facility because I was told it was too dangerous to drive by by LR Customer Relations and their Ft. Myers LR service manager. Please accept this complaint so that some won’t be injured or killed by this serious safety issue which is similar / related to NHTSA Recall#N623. Thank you for assisting in protecting other LR owners, especially those of older models who may be jeopardy because of these defective parts.

The contact's parents own a 2014 Land Rover LR2. The contact stated upon parking the vehicle in the garage, her parents and herself noticed an abnormally strong gasoline odor inside the garage. The vehicle was taken to the dealer where it was diagnosed that the fuel outlet flange needed to be replaced. The dealer informed the contact that the vehicle could not repair NHTSA Campaign Number: 21V635000 (Fuel System, Gasoline) as the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the VIN was not included in the recall. The failure mileage was approximately 55,000.

The contact owns a 2014 Land Rover LR2. The contact stated there was an abnormally strong gasoline odor inside the vehicle. There were no warning lights illuminated. Additionally, the contact stated that there was condensation underneath the vehicle while the vehicle was parked. The vehicle was towed to the dealer where it was diagnosed that the fuel flange was cracked and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 40,000.