2010 Land Rover Range Rover Body & Structure Problems

Previous recall repair on rear spoiler falling off did not work and it is falling off again. Dealer and manufacturer will not re-repair the manufacturers defect nor their work, leaving the hazard unaddressed. Sees below. NHTSA, Please be advised that Jaguar Land Rover North America is not adhering to the required National Highway Traffic Safety Administration’s official recall, 21V635000, where the rear spoiler falls off due to a manufacturers design defect and potentially can cause a serious accident, injury or even a fatality at highway speeds. The vehicle was previously fixed under recall, but that fix failed. VIN: [XXX] I have been advised by the owner/manager of Land Rover of the Treasure Coast that it is more important that they get reimbursed prior to fixing the defect, despite the safety of others on the road. This needs to be investigated. My concerns are: 1. Did Jaguar Land Rover (JLR) hoodwink NHTSA into a cheap, non-lasting fix just to satisfy the liability and recall requirement? If so, NHTSA should reissue another recall to recheck the previous recall to verify the fix was adequate and either do it again or develop another solution, bringing those affected vehicles in again for additional work. This is especially true since JD Power and other reputable car statistical reviews consistently rate this brand towards the bottom of reliability and repair costs. This historical point demonstrates why the NHTSA should not trust JLR. 2. How important is public safety? If a safety recall was important enough to be issued in the first place, how is it that a follow up repair for the same recall isn’t addressed? Why isn’t there a readily available avenue for reporting this shortcoming on the NHTSA website. Can anyone explain how if a safety recall campaign was important enough to be issued in the first place, why is it not if the same issue fails again, or if the approved resolution was inadequate? Document exceeded allowable space- INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

See attached document for complaint

The contact owns a 2010 Land Rover Range Rover Sport. The contact stated while driving approximately 65 MPH, she heard an abnormal sound coming from the rear windshield wiper. The contact became aware that the wiper arm was hitting a part of the spoiler that had started to detach. The contact stated that she pulled off the road and observed that the upper cover of the rear spoiler had detached and was hanging down over the rear windshield. The contact stated that the panel located in the center of the spoiler where the reflector was mounted was missing. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been repaired. The manufacturer had not been notified of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 20V623000 (Structure). The failure mileage was approximately 200,000.

The contact owns a 2010 Land Rover Range Rover Sport. The vehicle had previously been serviced by the dealer under NHTSA Campaign Number: 20V623000 (Structure) however, the failure recurred. The contact stated that the failure caused the backup camera to become inoperable. The dealer was made aware of the failure and took pictures of the vehicle, then forwarded them to the manufacturer. The contact was informed that the manufacturer declined a second repair. The vehicle was not repaired. The failure mileage was approximately 80,000.

2010 Range Rover Sport. Consumer writes in regards to Rear Spoiler Outer Surface Retention Safety Recall. THE CONSUMER STATED THE WHILE DRIVING THE REAR SPOILER BLEW OFF AND HIT THE VEHICLE BEHIND IT. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE DAMAGES.

See attached document for complaint

TL* THE CONTACT OWNS A 2010 LAND ROVER RANGE ROVER SPORT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V623000 (STRUCTURE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. JAGUAR LAND ROVER SANTA MONICA SERVICE DEPARTMENT (3300 OLYMPIC BLVD, SANTA MONICA, CA 90404) AND THE MANUFACTURER WERE MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

I RECEIVED THE NOTICE IN NOVEMBER OF 2020 ABOUT THIS SAFETY ISSUE. THREE WEEKS AGO THE REAR SPOILER FLEW OFF WHILE DRIVING AT POSTED SPEEDS DOWN THE HIGHWAY, UNBEKNOWNST TO ME UNTIL I ARRIVED AT MY DESTINATION. I IMMEDIATELY CALLED THE DEALER TO SCHEDULE THE REPAIR BASED ON THIS NOTICE, AND AM NOW BEING TOLD THE PART IS UNAVAILABLE, WITH NO ETA. I AM EXPERIENCING "LOSS OF USE" OF MY VEHICLE DUE TO THIS SAFETY RECALL, WHILE I AM WAITING FOR THIS PART. LAND ROVER JAGUAR WILL NOT AGREE TO COVER ANY ADDITIONAL DAMAGE SHOULD I CHOOSE TO DRIVE MY VEHICLE WITH THE WIRING EXPOSED DUE TO THE SPOILER NOT BEING REPLACED IN A TIMELY MANNER.

TL* THE CONTACT OWNS A 2010 LAND ROVER RANGE ROVER SPORT. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, HE NOTICED THAT THE REAR BACK-UP CAMERA WAS HANGING TO THE SIDE. THE CONTACT PULLED OVER AND SAW THAT THE TOP PIECE OF THE REAR SPOILER HAD DETACHED FROM THE VEHICLE WHILE DRIVING. THE CONTACT HAD RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V623000 (STRUCTURE) HOWEVER, THE VIN TOOL SHOWED NO UNREPAIRED RECALL. THE CONTACT TOOK THE VEHICLE TO LAND ROVER NORTH HAVEN (1700 BOSTON POST RD, GUILFORD, CT 06437, (203) 453-7060) AND SCHEDULED AND APPOINTMENT FOR THE REPAIR. THE CONTACT WAS INFORMED WHILE AT THE DEALER, THAT THERE WAS NO RECALL ON THE VEHICLE AND THAT HE WOULD HAVE TO PAY FOR THE REPAIRS OUT OF POCKET. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 94,000.

WHILE DRIVING THE CAR WASH IN BRENTWOOD, TN. I HEARD A LOUD POP. THE SPOILER CAME OFF THE TOP OF THE ROOF. THE WIND DEVICE MUST HAVE BLOWN IT OFF? I HAVE TAPED IT DOWN WITH 3M DOUBLE SIDED TAPE. IT IS NOT SECURED.

I NOTED THAT THE REAR SPOILER CONSISTS OF TWO MAIN PARTS THAT ARE FASTENED TOGETHER, HOWEVER OVER TIME THE TWO SECTIONS BECOME SEPARATED. THERE DOES APPEAR TO BE A CURRENT RECALL NOTED FOR THIS ISSUE, HOWEVER IN THE DEALERS INITIAL NOTIFICATION IT WAS INDICATED THEY WOULD FOLLOW UP WITH ADDITIONAL COMMUNICATION WHEN THEY RECEIVED THE NECESSARY PARTS FOR REPAIR. AM CONCERNED THAT THE PART COULD COME OFF AT ANY TIME WHILE ON THE HIGHWAY.

The contact owns a 2010 Land Rover Range Rover Sport. The contact stated the bumper detached without warning. The contact received notification of NHTSA campaign number: 20V623000 (Structure) however, the part to do the recall repair was not yet available. The vehicle was taken to the local dealer who stated that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. Parts distribution disconnect. The failure mileage was unknown.