2020 Land Rover Velar Complaint Log

255 55 R19

Summary: Remote start causes repeated, predictable failure of critical safety systems including traction control, hill descent control, and automatic emergency braking. Description of Problem: When the vehicle is started using the factory app for phones, the lower infotainment screen (the climate/drive assist panel) frequently fails to initialize properly. As a result, the icons and functions for Traction Control, Hill Descent Control do not illuminate or activate. The vehicle then displays warnings such as “Hill Descent Control Not Available” and “Automatic Braking Not Available.” This failure occurs approximately 99% of the time when using remote start. If I begin driving with the vehicle in this state, all of these systems remain deactivated. These features are essential for safe driving especially in winter conditions yet the malfunction leaves the vehicle without stability control, hill descent functionality, and automatic braking assistance. Safety Concern: This issue creates a dangerous situation where the vehicle behaves unpredictably and lacks core safety features required for traction, stability, and controlled braking. This is particularly unsafe in cold, icy, or low-visibility environments where remote start is most likely to be used. Reproducibility: The issue occurs consistently after remote start. If the vehicle is parked, fully shut down, locked, and left undisturbed for 10–15 minutes, the systems return to normal. The malfunction clears before the dealership can inspect it, leaving no fault codes stored. Dealer Response: The dealership has been unable to diagnose the issue because the fault resets itself before technicians can observe it. They report “no codes stored,” yet the problem persists daily and is easily reproducible by any owner using remote start. Why This Needs Investigation: This is not an isolated glitch. It disables multiple federally-regulated safety systems. A potential software or integration failure is affecting the control module

At approximately 39,000 miles, my 2020 Land Rover Range Rover Velar developed a coolant leak from the front lower crossover in the engine valley. A repair facility confirmed the issue and recommended replacement of the front upper and lower crossovers, water pump, and hoses. The repair estimate is $2,727. This problem is a known defect in other Jaguar Land Rover vehicles (crossover/elbow coolant leaks) that were subject to recalls and lawsuits, but my VIN is not currently included. The defect creates a serious safety risk: coolant leaks can cause sudden engine overheating, loss of power, or engine failure while driving, putting occupants and other drivers at risk. The issue has been diagnosed and confirmed by a service center. Prior to the diagnosis, I observed low coolant levels and warning messages. I believe this is part of a widespread defect affecting the 3.0L supercharged engine, and I urge NHTSA to investigate whether 2020 Velar vehicles should be included in recall coverage.

Backup camera failure. Camera fault detected error message. Possibly caused by water intrusion

Auxiliary radiator has developed a leak which has led to “coolant low” message in the dash. ASE Certified shop inspection confirms auxiliary radiator needs to be replaced. This should be a recall covered repair as it is a known issue under TSB - JLRTB02027NAS1.

The “ critical oil “ light came on , without warning of low oil needed . A relative placed quart of oil in engine , and oil stick read good amount . However , later down the road , “critical oil light “, resurfaced and engine cut off , going 70 miles per hour , in mid lane , of I-15 freeway. There seems to be problem with warning and consumption of oil . This was extremely dangerous , for any driver .

Engine seized (failed) just under 90k miles. I bought this car used in 2021 with only 7k miles on the vehicle and I've had it serviced as recommended by the manufacturer. The engine failed without warning and left me owing $23k on a useless vehicle. The manufacturers warranty was expired, so I'm left holding the bag and paying for a useless vehicle to remain in my garage until the loan is paid off in another 3-years.

I am writing to bring to your attention a series of critical malfunctions I have experienced with the InControl Touch Pro infotainment system in my 2020 Range Rover Velar. The persistent issues outlined below pose a significant safety risk and warrant immediate action through a comprehensive vehicle recall. USB Connectivity Static: When utilizing the USB connection, the audio output is excessively staticky, compromising the overall driving experience and distracting while driving. Navigation Screen Freezing and Blackout: The navigation screen frequently freezes and blacks out during operation, particularly while driving. This not only hampers the navigational capabilities of the vehicle but also raises serious safety concerns as it interrupts the focus on the road. Real-time Display Failure While Reversing: The infotainment system fails to provide real-time visuals while reversing, as the screen freezes. This deficiency nearly resulted in a collision with a pedestrian at a grocery store I was at when backing up. CarPlay Malfunction: The CarPlay functionality is consistently unreliable, impacting seamless integration with essential mobile applications and causing unnecessary frustration which is distracting while driving. Dropped Calls While Driving: Calls constantly drop during driving, creating an unsafe situation as I have been compelled to divert attention from the road to address the issue, endangering both myself and others on the road. Recurrent Service Visits: My vehicle has already been in for service at Land Rover twice due to these issues, indicating that the problems persist despite attempted resolutions. A comprehensive recall is recommended to rectify these systemic failures. These issues collectively create an environment of unpredictability and compromise the safety of drivers and pedestrians alike. The intermittent nature of these technological malfunctions are examples why the urgency of a vehicle recall to address safety issues.

MY CHILD WAS TANGLED IN THE REAR SEAT BELT WHILE THE CAR WAS PARKED. EVERY TIME WE TRIED TO GET SOME EXTRA SLACK IN THE SEAT BELT IT WOULD CONTINUE TO GET TIGHTER AND SQUEEZE HER AROUND HER WAIST. THE SEAT BELT WOULD NOT RELEASE EVEN AFTER TURNING THE CAR OFF THE BELT CONTINUED TO STAY LOCKED AND ANY SLACK WOULD BE PULLED INTO THE CHAMBER TO PUT HER IN TIGHTER PAIN. THE ONLY WAY TO FREE HER FROM THE CAR WAS TO CUT THE SEAT BELT THIS IS CLEARLY A DEFECT IN THE SAFETY PORTION OF THE CAR.

I IMMEDIATELY HAD PROBLEMS WITH ELECTRICAL. WARNING SYSTEMS INTERMITTENTLY NOT FUNCTIONING PROPERLY, SCREEN RANDOMLY CHANGING DURING DRIVING AND DEFAULTING TO SETTINGS THAT REQUIRE ME TO PULL OVER, STOP CAR AND RESTART AS IN REBOOTING A COMPUTER. LANE KEEP ASSIST INTERMITTENT. BRIGHTS INTERMITTENT. CAR POWERS DOWN ENTIRELY ABOUT 50% OF TIME WHEN I OUT IT IN PARK...EVEN WITHOUT TAKING SEATBELT OFF. MAP WILL SUDDENLY SWITCH TO ENTRY SCREEN ASKING ME TO SIGN IN WHEN I ALREADY HAVE AND LISTS ADDRESSES I'VE NEVER BEEN TO. THIS HAPPENS WHILE DRIVING. ALL HAPPENS WHILE DRIVING, PARKING OR TURNING EXCEPT OF COURSE THE POWERING DOWN IN PARK. BTW, I DON'T MEAN IDLING DOWN WHICH IT IS SUPPOSED TO DO, IT SHUTS OFF. DEALER HAS REFUSED TO DO ANYTHING. IT HAS BEEN IN SHOP 4 TIMES AND THEY SAY THEY CANNOT DUPLICATE THE PROBLEMS EVEN THOUGH I HAVE VIDEOTAPE AND PHOTOGRAPHS AND WITNESSES.

THE CAR BASICALLY SHUT DOWN WHILE RUNNING. IT STARTED TO SHAKE AND THAN JUST POWERED DOWN, TWICE. ACCORDING TO THE DEALERSHIP THERE IS AN ISSUE WITH THE "PURGE SYSTEM" THEY OLD ME THE VEHICLE WAS RELEASED TO EARLY . THERE IS AN ISSUE WITH THE SOFTWARE AND MANAGEMENT SYSTEM. THE CAR IS UNSAFE TO DRIVE . WHEN THE CAR POWERED DOWN I WAS AT A RED LIGHT INCHING FORWARD, THE CAR STARTED TO SHAKE AND THE RED BATTERY LIGHT CAME ON. I TURNED EVERYTHING OFF AND WAS ABLE TO MOVE FORWARD BUT ONLY SLIGHTLY AND THE CAR POWERED DOWN AGAIN ( I ALSO CAUSED A SMALL ACCIDENT BEHIND ME) THE CAR ALWAYS FELT LIKE IT WAS WORKING HARD TO ACCELERATE AND FELT LIKE IT WAS "STICKING" . IN SPEAKING WITH THE SERVICE TEAM AT RANGE ROVER THE VELAR IN GENERAL HAS HAD ISSUES AND THE SERVICE DEPARTMENT CANT KEEP UP. THE CAR ISN'T SAFE AND I'VE BEEN TOLD IT MAY NEED TO GO BACK IN EVEN AFTER THE REPAIR.

THE LAND ROVER VELAR WAS PURCHASE ON JANUARY 25, 2020 FROM STEVENS CREEK JAGUAR LAND OVER OF SAN JOSE, CA. WHEN IT REACHED 1600 MILES, I FOUND THAT THE VEHICLE HAD THE OIL LEAKAGE PHENOMENON. THERE IS A LOT OF OIL AT THE BOTTOM OF THE VEHICLE. I SUSPECTED THAT THERE WAS A LEAKAGE PROBLEM WHEN THE VEHICLE WAS PURCHASED. I CONTACTED THE DEALER REPAIR SERVICE ON MARCH 18, 2020 AND SEND THE VEHICLE BACK. ON APRIL 1, 2020, I WAS NOTIFIED THAT THE REPAIR WAS COMPLETED. THEY TEST DROVE IT FOR 40 MILES. ON APRIL 3, THE VEHICLE WAS AT 1,745 MILES. I LAID DOWN UNDERNEATH TO EXAMINE THE BOTTOM OF MY VEHICLE AGAIN TO EXAMINE. THE OIL WAS STILL LEAKING EVEN MORE SERIOUS THAN BEFORE THE PREVIOUS REPAIR. ON APRIL 21, 2020, THE REPAIR WAS COMPLETED. ON APRIL 23, THERE WAS STILL OIL AT THE BOTTOM OF THE VEHICLE. THE MAINTENANCE STAFF STATED THAT THERE WAS RESIDUAL OIL AT THE BOTTOM OF THE CAR. SO HE CLEANED IT UP AND ADVISED US TO DRIVE IT MORE THAN 400 MILES FOR THE RESIDUAL OIL TO BE DISAPPEARED. ON MAY 19, 2020. I CAME TO THE REPAIR SERVICES OF DEALERSHIP FOR THE FOURTH TIME. THE VEHICLE WAS AT 2,648 MILES. REPAIR STAFF WAS NOT SURE WHETHER THERE WAS A LEAK. HE LET US LEFT THE VEHICLE AT THE DEALERSHIP SERVICE DEPARTMENT FOR MORE INSPECTION. AND NO LOANER'S VEHICLE WAS PROVIDED. WHICH MAKE US VERY INCONVENIENT. ON JUNE 4, I WENT TO THE DEALERSHIP AGAIN. THEY LEND ME A JAGUAR TO USE. BUT MY VELAR WAS STILL IN THE SERVICE UNTIL CURRENT. *TR