2005 Lexus ES Steering Problems

FORMAL COMPLAINT: CONSUMER FRAUD & SAFETY VIOLATION Dealership: Germain Toyota West (Columbus, OH) Case Reference: #[XXX] ​To the Consumer Protection Division: ​I am filing a formal complaint regarding Theft by Deception, Gross Negligence, and Reckless Endangerment by this dealership. ​1. THEFT & BILLING FRAUD On Oct 24, 2025, the dealership charged me $455.00 for labor to install rear sway bar links. I provided my own parts. The technician (Maciah Houpe) failed to install the parts but still charged me. He later admitted via text message: "I did not do your rear links... you didn't pay for rear links." The dealership has refused to refund this money despite the written confession. ​2. PROPERTY DESTRUCTION During the attempted repair, the technician used excessive force and bent the vehicle's "wheel rod" (Tie Rod), destroying the steering geometry. The technician later admitted to a witness that he was fired for "bending the wheel rod" on my vehicle. ​3. RECKLESS ENDANGERMENT (SAFETY VIOLATION) The dealership released the vehicle to my family on Oct 26, representing it as "safe." After a near-miss incident on [XXX] where the steering failed at highway speeds, Management admitted to my wife that they knew the vehicle "might be lucky to make it to the North Side" before failing. They knowingly released a vehicle with a critical safety defect onto a public highway. ​4. RETALIATION When I contacted Toyota Corporate to complain, the technician texted me: "You blew up the spot coming through Toyota... they can't help you." The dealership then revoked a "cure offer" (towing/rental) purely as retaliation for my consumer complaint. ​ATTACHED EVIDENCE: Please see the attached "Master Case Brief" and "Exhibit A" (PDFs). These contain the full legal timeline and the Text Message Logs where the employee confesses to the theft and damage. ​I have served the dealership a Notice of Intent to Sue. I am requesting an immediate investigation into this franchise's billing fraud INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORM

MY CHECK ENGINE LIGHT IS ON AND WHEN THE DIGANOISED CODE CHECK IS PERFORMED "NO CODES APPEAR," BUT I DO HAVE A POWER STEERING LEAKAGE AND I HEAR THE POWER STEERING NOISE WHEN I AM TURNING AND FROM THE RECALL 11V53900 11/09/2011 ENGINE AND ENGINE COOLING ITS A HUGE PROBLEM. I CALL CUSTOMER SERVICE AND THEY WHERE NO HELP! I CALLED FOR SERVICING AND THEY STATED ON MY VIN THERE IS NO RECALL BUT ON THE NHTSA THERE POPS UP THIS RECALL SO NO COOL. I AM GOING TO WAIT UNTIL SOMETHING HAPPENS AND SUE THE HELL OUT OF LEXUS FOR REFUSING TO SERVICE MY VEHICLE AND NEGLECTING THE ISSUES WHEN I CALLED AND ALL THE CALLS ARE RECORDED. TROUBLE & HORRIBLE SERVICE I AM NOT A SATISFIED CUSTOMER. I GUESS YOU NEED TO BE IN CERTAIN FINANCIAL BRACKET TO RECEIVE EXCEPTIONAL SERVICE.

TL* THE CONTACT OWNS A 2005 LEXUS ES330. WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART ON THE FIRST ATTEMPT AND WAS DRIVEN HOME. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE STEERING PUMP AND ALTERNATOR FAILED AND NEEDED TO BE REPLACED. IN ADDITION, THE CONTACT NEEDED TO REPLACE HER KEY WITH ANOTHER KEY CHIP. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.

WHILE DRIVING MY CAR, I REALIZED THAT THE PASSENGER REAR TIE ROD WAS LOOSE, MAKING STEERING CONTROL DANGEROUS. I CONTACTED CITY TIRE WHO DID THE ALIGNMENT OVER 16 MONTHS AGO. THEY TOLD ME IT WAS NOT THEIR FAULT. I HAD A MECHANIC LOOK AT IT. HE SAID THAT THE PERSON THAT DID THE ALIGNMENT DID NOT TIGHTENING UP THE BOLT AFTER ADJUSTING THE TIE ROD. THIS CAUSED THE THREADS ON THE TIE ROD TO WEAR OUT AND THEN THE TIE ROD TO FAIL. A NEW TIE ROD IS NEEDED. I HAVE A FRIED THAT HAS A CHEVY IMPALA 2003 THIS CAR HAD THE SAME PROBLEM. I CAME TO THE CONCLUSION THAT THE MANUFACTURE FOR THE PART COULD BE THE SAME FOR BOTH CARS AND THE PART COULD HAVE A DESIGN FLAW IN WHICH THE THREADS INSIDE THE ADJUSTING RODS WEAR OUT. PLEASE INVESTIGATE THIS FOR ME. IT DOES SEEM LIKE A MINOR THING BUT IT DOES AFFECT STEERING CONTROLS WHEN IT FAILS. *TR

I RECEIVED A SAFTY RECALL NOTICE FROM LEXUS INDICATING MY ENGINE CRANKSHFT PULLEY MAY LOOSE AND CAUSE LOSS OF POWER STEERING. I CALLED LEXUS AND THEY SAID I HAD TO TAKE THE VEHICLE TO A LEXUS DEALER. SINCE THERE ISN'T A LEXUS DEALER IN MY HOMETOWN THEY INFORMED ME THAT THE CLOSEST DEALERS WERE AT LEAST 150 MILES FROM MY HOME. I BOUGHT THE CAR AT A LOCAL USED CAR DEALERSHIP THAT IS NO LONGER IN BUSINESS. I ASKED IF THEY COULD CERTIFY MY LOCAL TOYOTA DEALER TO DO THE INSPECTION AND THEY SAID NO. IF THIS DEFECT IS ON MY VEHICLE IT WOULD BE UNSAFE TO DRIVE 150 MILES TO GET TO THEIR CERTIFIED DEALER. IF THERE IS AN ACCIDENT ON MY WAY TO THE INSPECTION WHO IS LIABLE? THEY WILL BE. I WANT THEM TO ACCOMODATE ME BY CERTIFYING THE LOCAL TOYOTA DEALER TO DO AN INSPECTION FOR ME. *TR

TL*THE CONTACT OWNS A 2005 LEXUS ES300. WHILE DRIVING ANY RATE SPEED, THE VEHICLE WOULD PULL TO THE RIGHT. THE DEALER ALIGNED AND BALANCED THE WHEELS ON TWO OCCASIONS. APPROXIMATELY TWO DAYS LATER THE FAILURE OCCURRED AGAIN. THE CURRENT MILEAGE IS 37,200 AND THE FAILURE 300.