2007 Lexus IS Complaint Log

MELTING DASHBOARD - CAN SIMPLY STICK A FINGERNAIL IN IT AND IT LEAVES AN INDENTATION. I NOTICED THAT OTHERS HAVE COMPLAINED OF THIS PROBLEM ALSO. IT'S ALSO VERY STICKY ANYWHERE ALONG THE LEATHER ON THE DOORS AND DASHBOARD. *TR ALSO, MY CAR IS ONLY 7 YEARS OLD AND A YEAR AGO THE TOUCH SCREEN WENT OUT. I CANNOT USE THE GPS AT ALL. APPARENTLY THE COST IS ABOUT $1,000 TO FIX THIS. SEEMS REDICULOUS THAT THIS WOULD HAPPEN AFTER ONLY 7 YEARS. THIS SHOULD BE GUARANTEED FOR LIFE!

DASHBOARD IS EXTREMELY STICKY AS IF MELTED AND CAUSES AN AWFUL GLARE ON THE WINDSHIELD DURING NIGHT AND DAY HOURS. LEXUS SAID THIS WAS A VANITY ISSUE AND WOULD NOT WARRANTY IT OUT. I DO NOT HAVE THE MONEY TO REPLACE THE DASHBOARD. ALSO THE HANDLES ON THE DOORS WHERE THE SAME MATERIALS IS, VERY SOFT AND ABLE TO BE MANIPULATED WHICH DOES NOT AFFECT DRIVING BUT IT IS AN ISSUE. *TR

STICKY DASHBOARD AND DOORS.

MELTING DASHBOARD REFLECT SUNLIGHT ON WINDSHIELD WHICH IS BLINDING AT TIMES. ALSO MELTING DOORS STAIN AND RUIN CLOTHES. VSC SENSORS ALSO STAY ON EVEN AFTER DEALERSHIP "REPAIR" THEY RECOMMEND REPLACING TRANSMISSION @$5K BUT NO GUARANTEE PROBLEM WILL BE SOLVED.

THE DASHBOARD IS MELTING AND CAUSING A HUGE GLARE ON THE WINDSHIELD MAKING IT HARD TO DRIVE. ALSO THE MATERIAL ON THE DOOR PANEL IS LIKE CLAY. YOUR NAILS DIG IN. *TR

REAR VIEW MIRROR IS BLURRED AND DEVELOPS INTERIOR SCRATCHES RENDERING THE MIRROR PRACTICALLY USELESS.

DASHBOARD MELTING AND DOORS AFFECTED TOO. *TR

WHEN I BOUGHT THE CAR LITERALLY A WEEK LATER THE DRIVERS SIDE HEAD LIGHT STARTED FLICKERING AND EVENTUALLY TURNED OFF. I HAVE TO CONSTANTLY TURN IT ON AND OFF TO HAVE BOTH HEAD LIGHTS ENGAGE. I CAN HAVE IT PARK FOR AS LITTLE AS 5 MINUTES AND THE LIGHT GOES OUT BY ITSELF. I HAVE TAKEN THE VEHICLE TO SEVERAL TOYOTA DEALERS AND MECHANICS AND THEY HAVE SAID THAT I NEED TO REPLACE THE LIGHT BULB BUT IT CAN'T BE THE LIGHT BULB BECAUSE THE LIGHT TURNS ON SO IT MUST BE SOMETHING ELSE. SO I BOUGHT A NEW LIGHT HID BULB AND IT KEEPS TURNING ON AND OFF. SO IM NOT UNDERSTANDING. I RECENTLY TOOK IT TO TOYOTA DEALER TO GET IT CHECK OUT AND THEY TOLD ME THE SAME THING LIGHT BULB NEEDS TO BE REPLACE. *TR

MY DASH HAS BEEN MELTING FOR A LONG TIME NOW, IT FIRST STARTED LIGHTLY THEN WOULD DRY UP BUT THE LAST TWO SUMMERS IT HAS GOTTEN MUCH WORSE. YOU CAN NOT SEE OUT THE WINDSHIELD DRIVING IN SUNLIGHT OR WHEN LIGHTS APPROACH AT NIGHT, GLARE FROM THE SHINE ON DASH PAD REFLECTS UP ON WINDSHIELD CREATING LARGE REFLECTIVE AREA. I HAVE TAKEN SEVERAL IMAGES RECENTLY THAT SHOW THE CLEARLY DEFECTIVE DANGEROUS CONDITIONS THIS CAUSES & IN THE IMAGES ALTHOUGH VERY CLEAR THAT IT BLOCKS SIGHT... YOU CAN NOT TELL THE SEVERITY THAT IS ACTUALLY PRESENT WHEN TRAVELING AND IT FLASHES ACROSS CERTAIN ANGLES & SOMETHING PULLS OUT IN FRONT OF MY CAR I AM TOTALLY BLINDED COUPLE SECONDS. ENOUGH TIME USUALLY HAVE HIT BRAKES OR SWERVE BECAUSE CAN NOT SEE AT ALL OR IF ABOUT TOO HIT ANYTHING OR NOT, LUCKILY SO FAR NOTHING HAS HAPPENED BUT IF SOMEONE NOT USED TOO THIS CONDITION DROVE MY CAR THEY WOULD CERTAINLY HAVE AN ACCIDENT NO QUESTION. I HAVE LOANED THE CAR TOO FRIENDS AND BROUGHT BACK INSTANTLY BECAUSE AFRAID TOO DRIVE LIKE THIS. *TR

HEADLIGHTS RANDOMLY TURN OFF AT NIGHT WHILE DRIVING. REPLACED BULBS ALREADY AND HAVE NOTICED MANY LEXUS OF THIS YEAR HAVE THE SAME PROBLEM. HAVE TO FLICK LIGHTS OFF AND BACK ON TO TURN ON AGAIN. *TR

THE DASH OF MY 2007 LEXUS IS 250 HAS BEEN DETERIORATING FOR OVER A YEAR. IT APPEARS TO MELTING AND IS VERY SHINY CAUSING EXTREME GLARE TO THE FRONT WINDSHIELD. THE GLARE CAN BE SO SEVERE AT TIMES THAT IT IMPEDES VISIBILITY. I HAVE BEEN IN CONTACT WITH THE NEAREST LEXUS DEALERSHIP MULTIPLE TIMES REGARDING THIS ISSUE. I HAVE SENT PICTURES AT THEIR REQUEST AND CAN'T SEEM TO GET A DEFINITIVE ANSWER AS TO WHEN REPAIRS WILL BE INITIATED. THE SERVICE DEPARTMENT IS IN AGREEMENT THAT THIS A "SEVERE" CASE OF DASH MATERIAL BREAKDOWN I HAVE RESEARCHED "MELTING DASH" ON THE LEXUS FORUMS AND THE PROBLEMS WITH MY DASH IS NOT AN ISOLATED PROBLEM. *TR

HEADLIGHT GOES OUT...REPLACE BULB....GOES PUT AGAIN....WILL FLICKER ON WHEN I TURN THE LIGHTS ON AND OFF BUT DRIVER SIDE LOW BEAM WON'T STAY ON...NOW BOTH LOW BEAMS WILL SOMETIMES BE OUT AND WENT PUT WHILE DRIVING AT NIGHT....HAD TO PULL OVER AND TURN SWITCH ON AND OFF SEVERAL TIMES TO GET THE LIGHTS TO COME ON....KEPT DOING THAT...WILL COME ON WITHOUT ISSUES IF ON HIGH BEAM. *TR

I WAS DRIVING ON A LOCAL COUNTRY ROAD AT ABOUT 15-20 MPH (HAVING JUST COME OUT OF A SHARP TURN). WHEN I STEPPED ON THE ACCELERATOR AFTER THE TURN, IT SUDDENLY BEGAN TO "GUN", AT WHICH POINT I STEPPED ON THE BRAKE AND TO MY HORROR GOT NO RESPONSE. I KEPT MY FOOT ON THE BRAKE, BUT THE ACCELERATOR CONTINUED TO REV OR GUN HORRIFYINGLY AND THE CAR CONTINUED TO SPEED UP. AT ANOTHER SHARP TURN I WENT OFF THE ROAD AND SIDESWIPED A TREE, DROVE THROUGH THE BEDROOM OF A HOUSE (IN ONE WALL AND OUT THE OTHER) AND FINALLY STOPPED IN ANOTHER TREE. AFTER AN HOUR OF POLICE, FIRE, AND OTHER EMERGENCY PERSONNEL ATTEMPTING TO EXTRICATE ME FROM THE CAR, THEY HAD TO REMOVE THE ROOF OF THE CAR TO GET ME OUT OF THE VEHICLE. I WAS AIRLIFTED TO THE NEAREST HOSPITAL WITH A TRAUMA CENTER, WHERE I WAS DIAGNOSED WITH A FRACTURED STERNUM, THREE BROKEN RIBS, TWO FRACTURED VERTEBRAE, AND A LACERATED LIVER. I WAS IN THE HOSPITAL FOR THREE DAYS, AFTER WHICH I WAS RELEASED WITH A CUSTOM-FITTED BACK BRACE THAT I WAS REQUIRED TO WEAR FOR THE NEXT SIX WEEKS. FORTUNATELY, I WAS NOT PERMANENTLY INJURED, BUT I SUFFER BACK PAIN REGULARLY AS A RESULT OF THE FRACTURED VERTEBRAE. *TR

I HAD ISSUES WHEN THE CAR STARTS-UP. IT MAKE A LOUD NOISE EVERY MORNING GOING TO WORK AND ALSO THE A/C MAKES NOISES WHEN ITS ON. TOOK IT TO LEXUS AND THEY TOLD ME THAT THEY CAN NOT DUPLICATE THE NOISE AND ALSO SAY THAT THEY FOUND SOME TYPE OF GARAGE IN THE AIR FILTER. THE NOISE IS STILL THERE, ITS A LOUD THUMP AS IF METAL TO METAL IMPACT. LIKE A STEEL HAMMER HITTING ANOTHER STEEL HAMMER. *TR

TL*THE CONTACT OWNS A 2007 LEXUS IS 250. THE CONTACT STATED THAT THE DEALER COULD NOT REPAIR THE VEHICLE ACCORDING TO NHTSA CAMPAIGN ID NUMBER 09V020000 (ENGINE AND ENGINE COOLING) IN A REASONABLE AMOUNT OF TIME. THE FAILURE AND CURRENT MILEAGES WERE 14,000. UPDATED 03/12/09. *LJ THE DEALER INFORMED THE CONSUMER, THE NEXT APPOINTMENT WAS WITHIN A MONTH. UPDATED 03/16/09. *JB

I PURCHASED A 07' IS250 IN MAY OF 07. I PURCHASED IT BECAUSE OF THE SAFETY FEATURES I PURCHASED A 07' IS250 IN MAY OF 07. I PURCHASED IT BECAUSE OF THE SAFETY FEATURES AVAILABLE AND WE HAD TOLD OUR SALES ASSOCIATE THAT WE WERE LOOKING FOR A SAFE 4 DOOR BECAUSE WE WERE THINKING OF HAVING A BABY AND DID NOT FEEL COMFORTABLE IN THE CAR I PREVIOUSLY OWNED 06' MAZDA 3. NEVER WERE WE TOLD THAT AN INFANT CAR SEAT WOULD NOT COMFORTABLY FIT IN THE BACK (WITHOUT YOU DRIVING WITH YOUR FACE IN THE WINDSHIELD) I CALLED CUSTOMER SERVICE TODAY AND WAS TOLD THAT THESE CARS ARE EQUIPPED FOR A CAR SEAT, BUT IT WOULD BE A VERY UNCOMFORTABLE FIT AND I WOULD NEED TO LOOK FOR A SMALL ONE. THEN SHE SAID TO CONTACT MY DEALER TO TALK ABOUT TRADE IN OPTIONS. WELL SINCE I'VE ONLY OWNED THE CAR FOR 11 MONTHS, I'M BASICALLY GOING TO BE COMPLETELY UPSIDE DOWN AND THERE IS NO WAY I WOULD BE ABLE TO AFFORD TO TRADE UP. I WISH I WOULD'VE KNOWN ABOUT THE CAR SEATS NOT FITTING BEFORE I PURCHASED THE VEHICLE. THERE NEEDS TO BE SOME SORT OF DISCLAIMER ON THESE VEHICLES SO THAT PEOPLE WHO ARE LOOKING TO HAVE A FAMILY WILL NOT BUY THEM. OR AT THE VERY LEAST HAVE A LIST OF COMPATIBLE CAR SEATS. I WOULD'VE BEEN MUCH BETTER IN A CAMRY. MY TWINS WILL NOW BE SWASHED INTO THE BACKSEAT OF THIS IS OR I WILL HAVE TO REEVALUATE MY SITUATION. I HAVE EXCELLENT CREDIT, BUT CAN'T AFFORD TO HAVE 2 AUTOMOBILE PAYMENTS. MY HUSBAND HIGHLY RECOMMENDED LEXUS FOR THEIR CUSTOMER SERVICE BECAUSE HE IS A PREVIOUS OWNER. I THINK THE CAR SEATS FIT BETTER IN A TOYOTA COROLLA WHICH IS ALSO A SMALL VEHICLE, I THINK THAT CAR SEATS SHOULD FIT INTO VEHICLES THAT COME WITH 4 DOORS. *TR

VSC WARNING LIGHT CAME WITH CHECK ENGINE LIGHT. PULLED IN A LOCAL DEALERSHIP, WAS TOLD CAR WAS OK TO CONTINUE DRIVING BUT MAKE AN APPOINTMENT FOR SERVICE. LEFT DEALERSHIP, WENT APPROX 0.5 MILES TO GET GAS. WHEN I STOPPED THE CAR THERE WERE LOUD SCRAMBLING NOISES LIKE AN ANIMAL WAS LOOSE IN THE DASH. POPPED THE HOOD, COULDN'T SEE ANYTHING- LOOKED UNDER CAR AND ALL THE TRANSMISSION FLUID WAS POURING OUT. HAD CAR TOWED BACK TO DEALERSHIP. STILL WAITING FOR VERDICT. CAR IS ONLY 7 MONTHS OLD AND THIS WILL BE MY 3RD TIME IN THE SHOP. AT 3 MONTHS HAD TO RECEIVE FULL WHEEL ALIGNMENT DUE TO SEVERE SHAKING AND PULLING TO THE LEFT. AT 6 MONTHS BROUGHT CAR IN COMPLAINING OF A LOUD CREAKING DURING TURNS- ARM BOLT WAS LOOSE AND NEEDED TO BE TIGHTENED. ALSO, THE WINDSHIELD MAKES A LOUD CRACK/POP NOISE EVERY MORNING ON MY WAY TO WORK. THIS CAR HAD EXCELLENT REVIEWS, WHAT HAPPENED! *TR

HAVE A 2007 LEXUS IS250. WAS ON A FREEWAY YESTERDAY AND SUDDENLY HEARD THIS LOUD POP AND THOUGHT SOMETHING EXPLODED OR LANDED ON MY ROOF. I SAW DEBRIS COMING OFF MY ROOF THRU MY REARVIEW MIRROR. I OPENED MY SUNROOF SHADE AND SAW A HUGE HOLE RIGHT IN THE MIDDLE OF MY SUNROOF!! MY SUNROOF JUST SHATTERED! I THOUGHT SOMETHING HIT ME BUT I LOOKED AROUND THERE WERE NO BRIDGES, OVERPASS, NOR CARS CLOSE TO ME SO THIS CAN'T BE ROCKS OR OTHER OBJECTS. *JB

TL*THE CONTACT OWNS A 2007 LEXUS IS 250. THE CONTACT STATED THAT THIS IS HER SECOND VEHICLE OF THE SAME YEAR, MAKE, AND MODEL. SHE STATED THAT THERE IS A MILDEW ODOR COMING FROM THE AIR CONDITIONER VENTS, WHICH CAUSES HER TO BECOME VIOLENTLY ILL. THE ODOR IS PRESENT WHEN THE VEHICLE REACHES APPROXIMATELY 3,000-3,500 MILES. THE VEHICLE WAS PURCHASED FOUR MONTHS AGO. THE MANUFACTURER ATTEMPTED TO REPAIR THE FAILURE FOUR TIMES. AS A RESULT, SHE WENT INTO ARBITRATION AND THE VEHICLE WAS INCLUDED IN HER STATE'S LEMON LAW. THE CONTACT RECEIVED A NEW VEHICLE. THE MANUFACTURER STATED THAT THE ODOR IS DUE TO MILDEW GROWING IN THE AIR DUCTS AND, UNFORTUNATELY, CANNOT BE REPAIRED. THE ENGINE SIZE WAS UNKNOWN. THE CURRENT MILEAGE IS 3,500 AND FAILURE MILEAGE WAS 3,000.

TL*THE CONTACT OWNS A 2007 LEXUS IS 250. THE CONTACT STATED THAT THIS IS HER SECOND VEHICLE OF THE SAME YEAR, MAKE, AND MODEL. SHE STATED THAT THERE IS A MILDEW ODOR COMING FROM THE AIR CONDITIONER VENTS, WHICH CAUSES HER TO BECOME VIOLENTLY ILL. THE ODOR IS PRESENT WHEN THE VEHICLE REACHES APPROXIMATELY 3,000-3,500 MILES. THE VEHICLE WAS PURCHASED FOUR MONTHS AGO. THE MANUFACTURER ATTEMPTED TO REPAIR THE FAILURE FOUR TIMES. AS A RESULT, SHE WENT INTO ARBITRATION AND THE VEHICLE WAS INCLUDED IN HER STATE'S LEMON LAW. THE CONTACT RECEIVED A NEW VEHICLE. THE MANUFACTURER STATED THAT THE ODOR IS DUE TO MILDEW GROWING IN THE AIR DUCTS AND, UNFORTUNATELY, CANNOT BE REPAIRED. THE ENGINE SIZE WAS UNKNOWN. THE CURRENT MILEAGE IS 3,500 AND FAILURE MILEAGE WAS 3,000.