2001 Lexus LS Complaint Log

THIS VEHICLE WAS STOPPED. THE VEHICLE FOLLOWING THIS VEHICLE FAIL TO STOP AND COLLIDED INTO THE REAR OF THIS VEHICLE. DAMAGE WAS MINIMAL @ $4000. NO EXTERIOR METAL DAMAGE. DRIVERS SEAT COLLAPSED INTO THE RECLINE POSITION. CONTACTED LEXUS, WHO SENT A REPRESENTATIVE TO INSPECT THE CAR. LEXUS SENT A LETTER EXPLAINING THAT THE SEAT IS IN FINE WORKING ORDER, BUT REFUSES TO EXPLAIN WHY THE SEAT COLLAPSED INTO THE RECLINE POSITION.*AK

CONSUMER CONCERNED THAT THE LEXUS MAY HAVE MISREPRESENTED THE EMERGENCY FUNCTION OF LEXUS LINK COMMUNICATION SYSTEM. *BF THE LEXUS LINK SYSTEM WOULD NOT WORK IN SOME OF THE AREAS THE CONSUMER VISITED. ON ONE OCCASION THE CONSUMER PICKED UP THE PHONE AND WAS INTERCEPTED BY A COMPUTER VOICE WHICH SAID THAT HE COULD RECEIVE SERVICE IF HE MADE A CREDIT CARD PAYMENT. THE PHONE HAD NO KEYPAD THEREFORE THE CONSUMER COULD NOT RESPOND. *NM

THE HEADHIGHT ONLY SHINES ABOUT 40 TO 60 FEET IN FRONT OF THE LEFT HEADLIGHT WHEN ON LOW BEAM, THEN IT IS COMPLETELY DARK FROM THERE ON. HAD LIGHTS CHECKED AND ADJUSTED. WOULD LIKE TO KNOW HOW FAR LOW BEAM SHOULD SHINE IN FRONT OF A CAR.

FIRST, THIS COMPLAINT APPLIES TO BOTH SIDE VIEW MIRRORS. IN THE SALES BROCHURE FOR THIS CAR ON PAGE 63, UNDER "SAFETY & SECURITY" THE FOLLOWING APPEARS: "POWER-ADJUSTABLE, AUTO-FOLDING OUTSIDE MIRRORS WITH DEFOGGERS, PUDDLE LAMPS AND AUTO TILT-DOWN IN REVERSE". UNFORTUNATELY, THE FUNCTION DOESN'T WORK TOO WELL! BOTH OUTSIDE REAR-VIEW MIRRORS ARE POSITIONED AND SET INTO MEMORY. WHEN MIRRORS UNFOLD (E.G., WHEN STARTING CAR) OR WHEN THEY ARE SUPPOSED TO RETURN TO THEIR MEMORY POSITION (E.G., AFTER SHIFTING FROM REVERSE) THEY RETURN TO A POSITION THAT IS ALMOST NEAR THEIR MEMORY SETTING!!! THIS REQUIRES THE DRIVER TO STOP THE VEHICLE, PUT GEAR SELECTOR IN NEUTRAL, (MEMORY FUNCTION WON'T WORK WHILE CAR IS MOVING OR UNLESS GEAR SELECTOR IN NEUTRAL OR PARK POSITION), AND THEN PRESS MEMORY BUTTON TO BRING MIRRORS BACK TO THEIR SET MEMORY POSITION. MY DEALER WAS FIRST INFORMED OF THIS MALFUNCTION IN NOVEMBER, 2001. AND HAS BEEN INFORMED ON NO LESS THAN TWO SUBSEQUENT OCCASIONS. I'M TOLD BY DEALER THAT THE FACTORY IS AWARE OF THE PROBLEM. I WAS ALSO TOLD THAT THE FACTORY KNEW OF THIS PROBLEM AS IT HAS EXISTED ON ANOTHER MODEL. IT CERTAINLY IS AN INCONVENIENCE TO HAVE TO GO THROUGH ALL THE AFOREMENTIONED PROCEDURES AFTER BACKING OUT OF A PARKING SPACE IN ORDER TO SAFELY TRAVEL DOWN THE ROAD. PLUS, I HAVE A VERY NICE FEATURE (PRICE BEING INCLUDED IN PURCHASE PRICE OF CAR) WHICH I CAN'T USE. SAFETYWISE, IF I FORGET TO READJUST THE MIRROR AFTER BACKING UP OR STARTING THE CAR, MY REARWARD (SIDE VIEW) VISION IS COMPROMISED.*AK

INTERMITTENTLY VEHICLE WOULD NOT START. THIS WAS CAUSED BY AN ELECTRICAL SYSTEM FAILURE THAT PREMATURELY SHORTED OUT THE BATTERY .*AK *NLM