2012 Lexus LS Complaint Log

unknown

See attached document for complaint

I am uploading for complaint number 11485175

Someone hit from front left head on but the airbags did not deploy. Car was damaged the extent that it maybe totalled. I am working with ALSTATE Insurance at this time.

UPON INITIAL START UP THE AIRBAG FAILURE TAKE TO DEALER IMMEDIATELY' WARNING LIGHT DISPLAYED. TOOK TO DEALER THAT DAY, WARNING LIGHT WENT OUT BUT DEALER OBTAINED A CODE SRS B19A6 INDICATING A PROBLEM WITH AN OPEN CIRCUIT ON THE HEADREST INFLATOR. TOLD TO RETURN IF LIGHT COMES BACK ON, IT DID AND REQUIRED REPLACEMENT OF HEADREST INFLATOR AND THE CENTER AIRBAG ECU SENSOR ASSEMBLY. MANUFACTURE PROVIDED $750 CREDIT TOWARDS A $1,515.08 REPAIR.

TL* THE CONTACT OWNS A 2012 LEXUS LS460. WHILE DRIVING APPROXIMATELY 45 MPH, THE BRAKES SHOOK AND THE VEHICLE VIBRATED WITHOUT WARNING. THE CONTACT CALLED AN UNKNOWN DEALER AND WAS INFORMED THAT THE ROTORS NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE ROTORS AND BRAKE PADS, BUT THE FAILURE RECURRED. THE CONTACT CALLED CHATHAM PARKWAY LEXUS AT 888-379-0084 (LOCATED AT 1120 CHATHAM PKWY, SAVANNAH, GA 31405) AND A DIAGNOSTIC APPOINTMENT WAS SCHEDULED. THE CONTACT RESEARCHED THE BRAKE FAILURE AND FOUND TECHNICAL SERVICE BULLETIN NUMBER: SB0036-15R1. THE CONTACT PROVIDED THE BULLETIN TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 94,000. THE VIN WAS UNKNOWN.

RECENTLY TOOK MY 2012 LS460 INTO DEALER FOR BRAKING ISSUES. WHEN BRAKES APPLIED, CAR WOULD NOSE DIVE AS IT CAME TO A COMPLETE STOP. WHEN PRESSING BRAKE PEDAL IT MAKE A SQUEAKING NOISE. BRAKE PEDAL WAS ALWAYS SOFT, FELT LIKE NO BRAKE PADS LEFT BUT THEY ALL HAD RECENTLY BEEN CHECKED 3 MONTHS AGO AND HAD 10MM LEFT. WHEN BRAKING, YOU CAN FEEL VIBRATIONS IN THE PEDAL. LEXUS DEALER CONFIRMED FAULTY BRAKE ACTUATOR. *TR

THE 1ST INCIDENT OCCURRED IN NOVATO, CA MAKING A RIGHT TURN FROM THE IGNACIO BLVD BRIDGE OVER 101N TO NAVE DR. AFTER A RAIN THE PREVIOUS DAY. WHEN THE FRONT OF THE CAR SLID SLIGHTLY, THE SKID CONTROL TURNED THE WHEELS SHARPLY TO THE LEFT FORCING THE CAR INTO THE LANE TO MY LEFT. FORTUNATELY, THERE WAS NO CAR IN THAT LANE OR THERE WOULD HAVE BEEN AN ACCIDENT. I WAS ABLE TO REGAIN CONTROL BUT LEXUS REFUSES TO INVESTIGATE THIS ISSUE INSISTING IT MUST BE REPRODUCED BY A DEALER FOR THEM TO ACT. THIS IS IMPOSSIBLE AS NO DEALER HAS FACILITIES TO DO THIS. THE 2ND INCIDENT OCCURRED ON A HILL AT THE INTERSECTION OF WILLARD & PARNASSUS IN SAN FRANCISCO ON 3/14/14. I HAD MADE A U-TURN TO ENTER A PARKING SPACE ON WILLARD AND WAS FACING DOWNHILL. WHEN I PUT THE CAR IN REVERSE IT RAPIDLY ROLLED FORWARD WHICH IS NOT EXPECTED IN AN AUTOMATIC. I SUBMITTED VIDEO EVIDENCE OF THIS TO LEXUS AND THIS PROBLEM WAS REPRODUCED BY FREEMAN LEXUS IN SANTA ROSA WHICH, HOWEVER, HAS NO WAY TO FIX THE PROBLEM, AND LEXUS REFUSES TO DO SO THOUGH THIS, TOO, COULD BE A SAFETY HAZARD. THIS 3RD INCIDENT OCCURRED ON 4/14/14 WHEN, AT WOODLAND MARKET IN ROSS, I PUT MY CAR IN REVERSE AND THE REAR VIEW CAMERA DID NOT COME ON. I PUT IT BACK IN PARK AND THEN BACK INTO REVERSE AND THE CAMERA STILL DID NOT COME ON. I MADE A VIDEO OF THIS AND SENT IT TO LEXUS AND WENT TO LEXUS OF MARIN TO SHOW THEM THE PROBLEM. THEY WOULD HAVE TO TAKE THE CAR BUT I COULD NOT GIVE IT TO THEM AND EXPLAINED THIS WOULD NOT OCCUR AGAIN IF THE CAR WAS TURNED OFF AND STARTED AGAIN - WHICH I SHOWED THEM TO BE TRUE. THIS ALSO COULD BE A HAZARD BUT FREEMAN LEXUS CANNOT REPRODUCE THIS AND LEXUS ABSOLVES ITSELF OF ANY RESPONSIBILITY. LEXUS, IN FACT, TELLS ME IF THE CAR WORKS "AS DESIGNED" BASED ON WHAT THE DEALER CAN FIND THEY WILL NOT FIX OR INVESTIGATE THE ISSUE EVEN IF SAFETY IS INVOLVED. THIS VIOLATES THE TOYOTA DOJ AGREEMENT. *TR