2019 Lexus LS Complaint Log

The contact owns a 2019 Lexus LS500. The contact stated while driving approximately 45 MPH, the vehicle decelerated to 20 MPH and made a knocking sound. The contact was able to drive 15 MPH and pulled over off the roadway. There was no warning light illuminated. The vehicle was towed to the residence and then to the dealer. The dealer diagnosed the vehicle, and the contact was informed that the engine was blown. The manufacturer was not made aware of the failure. The failure mileage was 19,000.

I have a 2019 LS500 I’ve been hearing noise from my tires and Also my tire shredded literally at 3k miles. It took manufacture 6 months after that to recall all 4 tires. I was very scared to drive the car. When it happened I was going 80. The car swerved all over the highway. If there had been a car near me it most likely would have been fatal. The absolute most terrifying experience I have ever been through. I feel they should have replaced all the sorry [XXX] run-flats way sooner I drive all over us. Buying this Lexus 500 LS has this far been a horrible DANGEROUS mistake. I need this problem fixed or I need my full money back. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The contact owns a 2019 Lexus LS500. The contact stated that he pulled into his driveway, placed the gear in park, got out of the vehicle to get something but without warning the vehicle rolled backward over the contact, dragging the contact to the end of the driveway where the vehicle crashed into the curb. No Air Bags deployed. The contact sustained an injury to the left side of his body, fractured ankle, fractured ribs left and right side of the body, laceration to the forehead. Medical attention was contacted and did take the contact to the hospital where he was treated for his injury. The vehicle was not towed. The vehicle at this time was located at the contact's residence. The vehicle body received damages to the driver-side door panel and the door. The dealer was contacted and informed of the failure however no further assistance was provided. The manufacturer was made aware of the failure and informed the contact that no recalls were under the VIN. The failure mileage was approximately 10,200. The VIN was not available.

THE TIRES WORE OUT ON THE OUTSIDES EDGES WITH ONLY 15,000 MILES OF USE ON THE CAR.

FUEL PUMP ISSUE IDENTIFIED IN JANUARY 2020. COULD CAUSE STALL AND ACCIDENT ON HIGHWAY. STILL NO FIX AVAILABLE AFTER 4 MONTHS. PROBABLY IN EXCESS OF 2,000,000 VEHICLES (LEXUS AND TOYOTA) AFFECTED AND REPRESENT A HAZARD ON THE ROADS OF THE US.

A RECALL WAS ANNOUNCED JANUARY 13, 2020, MANUFACTURER RECALL NUMBER20LB01 NHTSA RECALL NUMBER20V012, AND THE RECALL STATUS SAYS: RECALL INCOMPLETE, REMEDY NOT YET AVAILABLE. SUMMARY THE SUBJECT VEHICLES ARE EQUIPPED WITH A LOW-PRESSURE FUEL PUMP WHICH MAY STOP OPERATING. IF THIS WERE TO OCCUR, WARNING LIGHTS AND MESSAGES MAY BE DISPLAYED ON THE INSTRUMENT PANEL, AND THE ENGINE MAY RUN ROUGH. THIS MAY RESULT IN A VEHICLE STALL, AND THE VEHICLE MAY BE UNABLE TO BE RESTARTED. IT IS NOW 10 MONTHS SINCE THE ANNOUNCEMENT AND LEXUS HAS NOT FIXED THE PROBLEM.

TL* THE CONTACT'S FATHER OWNS A 2019 LEXUS LS500. WHILE REVERSING AT LOW SPEEDS, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN IT WAS DEPRESSED. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED TWICE WHILE REVERSING. AS A RESULT, THE VEHICLE CRASHED INTO A TELEPHONE UTILITY BOX. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP TO HAVE THE REAR BUMPER REPAIRED. LEXUS OF THOUSAND OAKS (3755 AUTO MALL DR, THOUSAND OAKS, CA 91362, (805) 267-3400) REFERRED THE CONTACT TO THE REPAIR SHOP. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 2,000.