2023 Lexus LX Complaint Log

The contact owns a 2023 Lexus LS 600. The contact received notifications of NHTSA Campaign Numbers: 25V767000 (ENGINE AND ENGINE COOLING), 26V18000 (SEATS, AIR BAGS); however, the parts to do the recall repairs were not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2023 Lexus LX 600. The contact stated that the rearview back up camera image displayed a distorted image. Another issue, the vehicle intermittently stalled when at a complete stop and going to accelerate. The vehicle was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the issue. The approximate failure mileage was 41,000.

I am filing this complaint regarding the handling of Safety Recall 25LA07 (NHTSA Recall ID 25V767) affecting my 2023 Lexus LX600. On January 2, 2026, I delivered the vehicle to the authorized Lexus dealer in Ponce, Puerto Rico, in response to the recall, which identifies potential engine knocking, rough running, engine no-start, and/or loss of motive power. These conditions represent serious safety risks. Since that date, the vehicle has remained at the dealership. More than five weeks have passed, and neither the dealer nor Lexus has provided a definitive remedy, technical instructions, or a timeframe for repair. We have been told they “do not yet know” whether the solution will involve reprogramming or full engine replacement. In short, there is no clear plan or expected completion date. Because the manufacturer has acknowledged a potential engine malfunction and the increased risk of crash, my wife does not feel safe operating the vehicle. The general manager told us to keep driving the vehicle until there is any signs of malfunction of the engine, however after consulting legal counsel, we were advised not to retrieve the vehicle until the defect is fully corrected and certified as safe. Although Lexus provided a Mitsubishi rental vehicle, it is materially inferior to the LX600. Meanwhile, I continue making substantial monthly payments to Toyota Financial Services for a vehicle that has been unusable since January 2, 2026. The manufacturer is covering the rental cost (approximately half of my monthly payment), but I remain financially responsible for a luxury vehicle that cannot be used and for which no repair timeline exists. I respectfully request that NHTSA review whether the manufacturer is meeting its obligation to provide a timely and effective remedy for this safety recall. I am prepared to provide supporting documentation upon request.

Description of Incident: This is a recurring safety defect that has occurred multiple times from August 2023 to February 2026. The following description refers to the most severe incidents: 1. NATURE OF DEFECT: The vehicle experienced a sudden "Limp Mode" event where all dashboard warning lights illuminated simultaneously, followed by an immediate loss of propulsion while in motion. Subsequently, the vehicle suffered from a dangerous 3-second acceleration lag/delay. This 2023 Lexus LX 600 creates a life-threatening risk on public highways, as the driver cannot reliably control the vehicle's speed or power to avoid collisions. 2. MANUFACTURER’S ADMISSION: The vehicle has been presented to authorized Lexus dealerships. While the dealership could not provide a permanent fix, the manufacturer’s own internal tracking system now explicitly confirms: "REMEDY: NOT AVAILABLE." This is a formal admission by Lexus/Toyota that the vehicle has a catastrophic system failure with no known fix. 3. REQUESTED ACTION: Lexus/Toyota has refused to repurchase the vehicle, forcing me to drive a dangerous asset they admit they cannot repair. I request that NHTSA immediately initiate a safety investigation into this loss of propulsion and acceleration lag issue for the 2023 Lexus LX 600, especially given the "No Remedy" status. A mandatory recall is warranted.

Purchase Date of LX600: 10/26/2023 Date of Incident: 12/21/2025 While driving home (at about 65 MPH) the vehicle gave an alert on the dash which said Pull Over - Vehicle Losing Power and Shutting Down. Once this alert appeared on the dash, we had approximately 30 seconds to find a safe spot to pull over. The road that this happened on is a one lane road in each direction in a rural zone that is highly traveled by Semi Trucks. Luckily, there was a gravel spot on the road where we were able to stop the vehicle, just in time to avoid a catastrophe. On 12/22 we took vehicle to Lexus of Wesley Chapel where it currently is today. The Service Advisor (Sierra) confirmed this is part of the recall #25V767. Sierra stated she would contact us in 2-3 weeks for the next steps. Once this time passed, no update was provided and we reached out to the dealer again to be told they are still waiting on "corporate" for a response. We were able to get in contact with Israel - who was designated as our case manager from the Lexus Corporate Office on February 6th. He told us the only option we had was to wait an indefinite amount of time - it could be 6 months, a year or more. After this interaction we spoke to various people at the dealer and same answer was given. While everyone we speak to agrees a new engine is needed - no process has begun to fix the car. We are now in May and still not a step closer than I was on that night where I was stranded on the road.

I am writing to report a concern regarding an unresolved safety recall for my 2023 Lexus LX 600. Lexus notified us of this recall on November 6, 2025. However, nearly four months later, the company continues to state on its website that no remedy is currently available. Given the significant purchase price of this vehicle—exceeding $100,000—I find it unacceptable that a resolution has not yet been provided. I respectfully request that this matter be reviewed and that appropriate action be taken to ensure a timely and effective remedy for affected customers.

The contact owns a 2023 Lexus LX 600. The contact received notification of NHTSA Campaign Number: 25V767000 (Engine and Engine Cooling). The contact called the dealer and the manufacturer and was informed that the remedy was not yet available. The contact stated that the dealer and the manufacturer offered a stipend for a rental. The contact deferred on renting a vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.

My car suffered complete engine failure at 25,522 miles. Lexus claims that it is not in the VIN range of the recall. However, it is the exact same problem all other 2022-2023 LX600 are experiencing and being recalled for. Lexus is clearly minimizing the extent of the engine failure issue and my VIN is also part of the problem.

my problem occurs intermittenly, it occurs when i am idling at a stop. when i have to accelerate from the stop the car will lurch forward and die for approximately 3 seconds. It will then restart and drive normally, however the stopping in the middle of oncoming traffic is potentially life threatening. It has occurred approx 8 times since i bought the car in June 2023. I had the ECO recall done and it also occurred shortly after that. I have taken it back to the dealer and they could not recreate the problem. It occurs after idling and waiting and then accelerating quickly to merge.

I received notice over a year ago that the engine in my Lexus was defective and failure could cause damage, injury or death because the engine would seize up. We drive in rural areas, often outside of cell service. We are [XXX] and to be stranded, especially at night, would be very dangerous. I have made several calls to dealers and Lexus in Plano, and no one is willing to do anything about the problem they have created. They offer nothing. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

When I applying breaks when coming to stop, hears abnormal humming noise. Sound appears to be coming from driver front seat by breaks. Every time I apply the brakes, I hear the motor actuating, and I'm so anxious and worried that the brakes might not work. The brake is a life-threatening device, so I'm very anxious. Currently, Lexus says that it is normal to make sounds and there is nothing wrong with safety, but this is not normal. And it is a brake, so it cannot be normal for safety. When I first bought the car, I didn't hear anything at all. They keep saying there's no safety issue, but I don't know when it's going to happen and I'm so nervous I remember a few years ago, a Toyota Lexus part failure to activate its brakes, killing a whole family. I hope you investigate thoroughly so that it doesn't happen again. Thank you for your hard work

My car has had a rough idle off and on for 1 year. What is really scary is that 2 times in the last two weeks I have lost engine acceleration when pulling into traffic.

I have had several incidents of having to accelerate quickly and the engine stalled out. i reported it to the dealership and they claimed they could not recreate it and sent me on my way. Now that there is a supposed recall I would like to get my motor replaced or at least scheduled asap