2007 Lexus RX Visibility & Wipers Problems

WHILE DRIVING DOWN THE HIGHWAY (APPROXIMATELY 60MPH), I HEARD A LOUD NOISE & I DID NOT KNOW WHAT IT WAS AT FIRST. UPON LOOKING UP, I SAW MY CLOSED MOONROOF SHATTERED & I HAD TINY SHARDS OF GLASS ON MY SHOULDER & ON THE CONSOLE BELOW IT. I INSPECTED THE DAMAGE AFTER STOPPING A LITTLE LATER & THERE IS A CLEAR RIDGE OF SEPARATION. THIS WAS NOT FROM A ROCK OR OTHER OBJECT WITH ONE PRIMARY POINT OF DAMAGE.

I saw on the internet while I was looking for new mats this year my Lexus RX 350, 2007, vin [XXX] was recalled for the dashboard until May 2017. During 2013 through 2018; my husband left me for my friend; both my sons were shot in different cities; one in Nashville, and one in Denver Colorado. The one in Nashville, was shot 10 times by his roommate who forgot he had a roommate. Fortunately, he turned around so his laptop in his backpack got the bullet which would have killed him. He was left with a dominant disabled arm. He had just come back from Las Vegas working with Jason Aldean as a cameraman and saw the bloody massacre from the shooters. My oldest lives in Denver. He was shot and killed by the police on a domestic call. They overreacted. My ex-husband would not let me come to the funeral or visit the son in Nashville when he was hurt. I was not able to focus on anything else during that time. When I saw the recall on the Internet this year, I called and requested a reprieve. I was turned down. I wrote a letter to Lexus. Again I was turned down. I am [XXX] and [XXX]. I’m still driving my Lexus 2007 and plan to the rest of my life. I didn’t see the mail about the recall of my dashboard, nor anything else for several years. I only have about 94,000 miles on it. Most of my friends want to drive in my car instead of their new ones. When I saw the recall on the Internet this year, I called and requested a reprieve. I was turned down. I wrote a letter to Lexus. Again I was turned down. I plead with you to extend the time and allow me to replace my dashboard on the recall. Thank you for listening, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

AIR CONDITIONING AND VENTILATION SYSTEM BLOWS PLASTIC DUST PARTICLES FROM DE FROSTER VENTS. *TR

FOR THE LAST 3 YEARS OUR VEHICLE HAS BEEN EMITTING WHITE POWDER FROM THE INTERIOR VENTS. IT IS VERY NOTICEABLE AS THE POWDER SETTLES ALL OVER THE DASH BOARD AND BECOMING PROGRESSIVELY WORSE EACH YEAR. WE LIVE IN FLORIDA AND ONLY NOTICE THIS PROBLEM DURING THE WINTER WHEN THE HEATER IS USED. WE ARE WORRIED OF THIS POWDER BEING POTENTIALLY HAZARDOUS TO OUR HEALTH AS WE BREATH IT IN. I HAVE HEARD OTHER OWNERS OF LEXUS RX 350 WITH SIMILAR ISSUES. THE DEALERS FAIL TO ACKNOWLEDGE THE DEFECT AND POTENTIAL HAZARD. *TR

I HAVE A LEXUS 2007 MODEL RX 350. WHEN DRIVING WITH THE WINDOWS UP AND WITH THE HVAC SET ON RECIRCULATION, THERE WILL BE A PRONOUNCED SMELL OF SULFUR DIOXIDE WITHIN THE CABIN. THIS SMELL CAN OCCUR WHEN WE ARE DRIVING ALONE ON A HIGHWAY WITH NO OTHER CARS WITHIN 20 MILES. WHEN I COMPLAIN TO THE DEALER, ALL I GET IS A PRINTOUT WITH THE OFFICIAL LEXUS POSITION THAT THE SULFUR DIOXIDE SMELL EMANATING FROM THE TAILPIPE IS NORMAL. OF COURSE THAT IS NORMAL, IT IS COMING FROM THE CATALYTIC CONVERTER. WHAT IS NOT NORMAL IS THAT IT IS PENETRATING THE CABIN WITH ALL OF THE WINDOWS UP. IF SULFUR DIOXIDE IS COMING INTO THE AFT AIR VENTILATION PORTS, SO IS CARBON MONOXIDE. THE DEALER REFUSES TO INVESTIGATE THIS PROBLEM OR TO ESCALATE THE ISSUE UP TO THE MANUFACTURER, TOYOTA, FOR INVESTIGATION AND CORRECTION. ACCORDING TO THE SERVICE ADVISORS, THEY ARE RECEIVING THIS COMPLAINT FROM A LARGE NUMBER OF OWNERS, BUT NO ONE IN THE DEALER'S OR THE MANUFACTURER'S ORGANIZATION HAVE GRASPED THE SIGNIFICANCE OF THE ISSUE. *TR

WE LEASED A 2007 LEXUS RX350 IN JANUARY 2007. SINCE MAY OF 2009, MY WIFE HAS BEEN FEELING SICK EACH TIME SHE WAS IN THIS CAR. SHE HAS DEVELOPED PROGRESSIVE WORSENING SYMPTOMS OF DIFFICULTY OF BREATHING AND SWALLOWING WITH DRYNESS SENSATION IN HER THROAT AND CHEST, THROAT PAIN AND PAIN IN HER CHEST IN THE TRACHEAL AND BOTH BRONCHUS DISTRIBUTION. WE NOTICED A LARGE AMOUNT OF WHITE DUST CAME OUT OF THE AC/HEAT VENT IN OCTOBER. MY WIFE WAS SEEN BY A PULMONOLOGIST IN DECEMBER, 2009. HER SYMPTOMS WAS RELATED TO THE REPEATED INHALING OF THE WHITE DUST EMITTED FROM THE AC/HEAT VENT OF THE RX350 EACH TIME SHE WAS IN THIS CAR. SHE DEVELOPED SEVERE PERMANENT INJURY TO HER LUNG FROM REPEATED INHALING THE WHITE DUST. WE TOLD THIS PROBLEM TO THE DEALER IN DECEMBER, 11, 2009. DEALER REPLACED THE EVAPORATOR SYSTEM IN DECEMBER 18, 2009. BUT, IT WAS TOO LATE. MY WIFE HAS ALREADY SUFFERED PERMANENT INJURY TO HER LUNG. EVEN THE EVAPORATOR WAS REPLACED, THERE WAS STILL SOME WHITE DUST COMING OUT OF THE VENT, JUST NOT AS MUCH AS BEFORE THE REPAIR. I INFORMED THE LEXUS DEALER IN ENGLEWOOD, NEW JERSEY. THE DEALER ADVISOR TOLD ME JUST TO BLOW IT OFF. WE SEARCHED THE INTERNET AND FOUND OUT THIS IS NOT AN ISOLATED EVENT. LOTS OF PEOPLE HAS/HAD THE SAME PROBLEM WITH THE WHITE DUST. SOME OF THEM (EVEN A THREE YEAR OLD CHILD) ALSO DEVELOPED HEALTH PROBLEMS. LEXUS ADMITTED THE WHITE DUST WAS FROM THE CORROSION OF THE COATING MATERIAL INSIDE THE AC/HEAT VENT SYSTEM. THIS IS A HEALTH SAFETY ISSUE. AS A PHYSICIAN OF MYSELF, I BELIEVE LEXUS HAS THE RESPONSIBILITY TO INFORM THE PUBLIC. LEXUS KNEW THIS PROBLEM AS EARLY AS JUNE OF 2007. LEXUS HAS ALREADY REPLACED EVAPORATORS IN MANY CARS IN 2007-2008. WHY LEXUS DID NOT WARN OR INFORM THE PUBLIC AT THAT TIME? LEXUS SHOULD WARN ITS CUSTOMERS OR DO A RECALL FOR THE DEFECTIVE AC/HEAT VENT SYSTEM. *TR UPDATED IVOQ 06/08/10