2008 Lexus RX Body & Structure Problems

See attached document for complaint

Complete DASH board is cracked spanning from Drivers side to Passengers Side including Cracks on the AIRBAGS on both sides

TL* THE CONTACT OWNS A 2008 LEXUS RX350. THE CONTACT STATED THAT THE AUTOMATIC TRUNK DOOR CLOSED DOWN ON A FAMILY MEMBER WITHOUT WARNING. THERE WAS NO INJURY. THE FAILURE OCCURRED SEVERAL TIMES WITH THE TRUNK DOOR AUTOMATICALLY CLOSING WITHOUT WARNING. THE CONTACT SCHEDULED A DIAGNOSTIC APPOINTMENT AT LEXUS OF RICHMOND (703 MIDLOTHIAN TURNPIKE, RICHMOND, VA 23235, (804) 323-8000). THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 109,000.

2008 LEXUS RX. CONSUMER WRITES IN REGARDS TO DETERIORATING DASH BOARD. *LD *JS

TL* THE CONTACT OWNS A 2008 LEXUS RX350. THE CONTACT STATED THAT THE ENTIRE DASHBOARD WAS CRACKING FROM THE DRIVER'S SIDE TO THE PASSENGER SIDE. THE VEHICLE WAS TAKEN TO LEXUS OF WICHITA (1555 N GREENWICH RD, WICHITA, KS 67206, (316) 779-2606) WHERE THE CONTACT WAS INFORMED THAT THE FAILURE WAS COSMETIC; THEREFORE, IT WOULD NOT BE REPAIRED FOR FREE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.

I HAVE HAD TO CONTINUOUS ISSUES WITH MY VEHICLE SINCE I BECAME THE OWNER OF IT. #1 THE HEADLAMP GETS VERY FOGGY. EVERY 2-3 MONTHS I TAKE IT TO THE CAR WASH, THEY POP IT OUT AND CLEAN IT. I GET THIS DONE BECAUSE THE LAMP LOOKS VERY DIM WHILE I AM DRIVING IT AT NIGHT AND IT MAKES IT DIFFICULT TO SEE THE ROAD. THIS IS A SAFETY ISSUE. THE SECOND ISSUE IS THAT THE DASHBOARD IS HEAVILY CRACKED TO THE POINT WHERE MY SON IS ABLE TO PICK OFF PIECES AND TRIES TO PUT IT IN HIS MOUTH. I AM AFRAID OF WHAT TOXIC CHEMICALS THE CRACKED DASHBOARD IS EXPOSING ME AND MY CHILD TO. I CALLED LEXUS TO GET THESE REPAIRED UNDER THE WARRANTY ENHANCEMENT PROGRAM AND THEY TOLD ME THAT BOTH OF THESE ARE NOW 1 YEAR PAST THE WARRANTY. I HAVE BEEN THE OWNER OF THIS CAR SINCE 2017 AND I NEVER GOT NOTICE OF EITHER OF THESE WARRANTY ENHANCEMENTS. BEFORE THAT MY DAD OWNED IT AND HE ALSO NEVER RECEIVED NOTICE. I HAVE FILED A CASE # WITH LEXUS [XXX]. THEY NOW TELL ME THERE IS NOTHING THEY CAN DO AND I WILL HAVE TO PAY OUT OF POCKET FOR ISSUES THAT HAVE BEEN EXISTING FOR THE LAST 4-5 YEARS! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

MY DASHBOARD HAS A SERIOUS CRACKING ISSUE. IT IS ALSO STICKING AND IS MELTING CAUSED BY HEAT. I WAS NEVER NOTIFIED THAT THERE WAS A RECALL AND REPLACEMENT ON THE DASHBOARD. ONCE I RESEARCHED THE DASHBOARD ISSUE ONLINE I CONTACTED LEXUS ON JUNE 01, 2017. THE TOLD ME THAT SINCE IT WAS NOT A SAFETY ISSUE AND IT WAS ONLY COSMETIC ISSUE THAT BY LAW THEY DID NOT HAVE TO NOTIFY ME. I THINK THIS IS VERY UNFAIR.

MELTING DASHBOARD RECALL NOTICE LAST YEAR ,FROM SCANLON FORT MYERS FLORIDA ,NO ACTION ON REPLACEMENT ,NO DATE OF REPLACEMENT SCANLON STATED NO INVENTORY FOR REPLACEMENT WE HAVE GLARE AND CONCERNED ABOUT AIR BAG AND WARNING LIGHTS EFFECTED WHAT DO WE DO MY EMAIL IS [XXX] TEL [XXX] MY NAME IS [XXX] HELP WOULD BE APPRECIATED KIND REGARDS IM RETIRED AGED 69. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THE DASHBOARD IS CRACKING AND GETTING STICKY. WHILE READING ABOUT SOME OF THE LEXUS COMPLAINTS I SAW SEVERAL COMPLAINING ABOUT THE LIFTGATE CONTROL ON THE BACK OF THE CAR MELTING. I CHECKED AND SURE ENOUGH SO IS MINE. I WENT TO USE IT AND MY FINGERS WENT RIGHT THROUGH. NOW IT IS TOTALLY USELESS. I WILL CALL LEXUS BUT DON'T EXPECT ANY ASSISTANCE. MY CAR IS ALWAYS GARAGED AND ONLY HAS ABOUT 15K MILES.

TL* THE CONTACT OWNS A 2008 LEXUS RX350. TWO YEARS AGO, THE CONTACT NOTICED WATER ON THE FLOOR OF THE VEHICLE AS WELL AS THE FRONT DRIVER'S AND REAR SEATS. THE CONTACT ALSO NOTICED MOLD IN THE VEHICLE ALONG WITH AN ODOR. THE VEHICLE WAS TAKEN TO LEXUS OF EDISON AT (732) 798-7948 (711 U.S. HIGHWAY 1, EDISON, NJ 08817) WHERE THE DEALER WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE DEALER STATED THAT THE CARPET NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO LEXUS OF EDISON WHERE THE DEALER WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.

RUBBER ON TAILGATE HANDLE MELTED. I BELIEVE THIS IS DUE TO AN ELECTRICAL PROBLEM. I WENT ONLINE AND FOUND MANY OTHER SIMILAR COMPLAINTS. THIS MAY BE A FIRE HAZARD. NOW THE TAILGATE GOES UP, AND THEN AUTOMATICALLY COMES RIGHT DOWN. THE FIRST TIME IT HAPPENED THE HEAVY TAILGATE HIT ME ON THE TOP OF MY HEAD CAUSING A GREAT DEAL OF PAIN AND SOME BLEEDING. I HAVE READ THAT THE SAME THING HAS HAPPENED TO OTHERS. THIS IS VERY DANGEROUS. IT DOES NOT ALWAYS HAPPEN. IT TENDS TO HAPPEN WHEN THE WEATHER IS COOLER OUT.

I WAS DRIVING ON A ROAD, MY VEHICLE BEGAN TO SHAKE UNTIL EVENTUALLY DROPPING TO THE ROAD AND DRAGGING UNTIL I COULD GAIN CONTROL OF IT , BY APPLYING THE BRAKES. I NOTICED OUT OF MY DRIVER'S SIDE WINDOW ACROSS THE ROAD WAS MY TIRE ROLLING AT A RAPID SPEED. I CALLED 911 TO RECEIVE ASSISTANCE TO STOP THE TRAFFIC AND TO HELP WITH MY DISABLED VEHICLE. OFFICERS ASSISTED WITH HELPING MYSELF, MY MOTHER AND MY TWO TODDLERS OUT OF THE VEHICLE AND TO RETRIEVE MY TIRE. THE TIRE HAD FALLEN OFF OF MY VEHICLE, AT THE RIM, LEAVING THE BOLTS AND THE MIDDLE PORTION OF THE RIM STILL ATTACHED TO THE VEHICLE, WHILE THE REMAINING MAJORITY OF THE RIM WAS STILL ATTACHED TO MY TIRE ROLLING DOWN THE ROAD. THE VEHICLE WAS IN PROPER WORKING CONDITION PRIOR TO THIS INCIDENT. I DID NOT HIT A POTHOLE NOR WAS I IN AN ACCIDENT. MY VEHICLE WAS TOWED TO MY RESIDENCE, THE FOLLOWING DAY AFTER CONTACTING LEXUS AND ADVISING THEM OF THE INCIDENT, I WAS INSTRUCTED BY LEXUS TO HAVE THE VEHICLE TOWED TO THEIR PROPERTY FOR AN INSPECTION. AFTER THE VEHICLE ARRIVED TO THEIR PROPERTY, THEY CONTACTED ME AND STATED THAT THE THE INCIDENT WAS NOT A MANUFACTURERS DEFECT, THAT HAD IT BEEN A MANUFACTURES DEFECT IT WOULD HAVE HAPPENED WITHIN THE FIRST YEAR THE VEHICLE WAS MANUFACTURED. LEXUS THEN INFORMED MYSELF THAT I NEEDED TO MAKE A CLAIM WITH MY INSURANCE COMPANY FOR DAMAGES THAT HAVE BEEN INCURRED. PRIOR TO THIS INCIDENT THIS VEHICLE WAS IN PERFECT WORKING ORDER. ALL PREVIOUS SERVICES WERE PERFORMED BY AUTO LENDERS AND THE MOST RECENT WAS JUNE 23, 2015, WHEN A ROUTINE OIL AND FILTER CHANGE OCCURRED, AS WELL AS, THE BRAKE PADS AND ROTORS BEING REPLACED. THE SAFETY OF OURSELVES AND OUR CHILDREN ARE A GREAT CONCERN GOING FORWARD IN THIS VEHICLE AND WE DO NOT FEEL THAT THE MANUFACTURER IS IN FACT CONCERNED WITH OUR SAFETY AND WELL BEING AND IF THIS IS AN ISSUE WITH OTHER LEXUS VEHICLES, IT IS A SAFETY CONCERN FOR ALL.

THE REAR BOOT OPENER IS MELTED AND DRIPPING ONTO THE BUMPER

AUTOMATIC REAR DOOR DOES NOT OPEN IN HOTTER WEATHER. VEHICLE IS CONSISTENTLY GARAGED. LATCH ON REAR DOOR MELTS AND BLACK GOOEY TAR RUBS OFF ON FINGERS AND HANDS WHEN OPENING DOOR. DEALER SAID TO REPLACE THIS MELTED TAR LIKE DOOR LATCH IS $650. AUTOMATIC DOOR DOES NOT OPEN IN HEAT. LEXUS SAYS THERE IS NO FIX FOR THIS.

TODAY, AS I WAS CLEANING MY SUV, A LEXUS 2008 RX350, I 1ST NOTICED THAT THE COVERING PLASTIC BOOTH, AT THE OPENING HATCH/LATCH, WAS MELTING. SINCE THAT WAS NOT EXPECTED, I WENT ONLINE AND SEARCHED FOR THAT SAME ISSUE, TO FIND OUT THERE HAS BEEN OTHER SIMILAR REPORTS. I'M CONCERN THAT AN ELECTRIC OVERHEATING MAY HAVE CAUSED THAT MELTING, WHICH COULD CAUSE A FIRE OR SOMETHING WORSE TO THE CAR AND EVEN DANGEROUS TO ANY HUMAN OR LIVING THING. THROUGH THE ONLINE RESEARCH, I DISCOVERED THAT LEXUS HAS REFUSED TO RECALL THE AFFECTED VEHICLES TO "FREELY" REPLACE THE PROBLEM, BUT WILL REPLACE THE ITEM FOR OVER $100. BY MEANS OF THIS COMPLAINT, I WOULD LIKE TO REQUEST A DETAILED INVESTIGATION OF THAT PROBLEM AND THE PROPER FIXING OF SUCH PART WITHOUT HAVING THE CONSUMER TO BEAR ANY COSTS. *TR

THE DASH BOARD BEGAN TO CRACK SHORTLY AFTER WE PURCHASED THE CAR IN MARCH OF 2012. AT THAT TIME I THOUGHT THAT THE PREVIOUS OWNER MIGHT HAVE HIT THE DASH WITH HIS FIST STARTING THE PROBLEM. HOWEVER, THIS WAS NOT THE CASE. THE DASH CONTINUED TO CRACK IN MULTIPLE PLACES AND CHUNKS OF THE VINYL STARTED TO FALL OFF LEAVING THE FOAM UNDER THE DASH COVERED EXPOSED. WITH THE RECENT PROBLEMS WITH AIR BAGS, I FEARED THAT IF THE AIR BAG WENT OFF IT COULD SEND DASH PIECES FLYING EVERYWHERE POSSIBLE CAUSING INJURY. I CONTACTED LEXUS, THEY ARE AWARE OF THE PROBLEM BUT THEY REFUSED TO DO ANYTHING ABOUT IT. *TR

THE DASHBOARD IS CRACKING IN MULTIPLE AREAS AND GETTING WORSE EVERY DAY. *TR

MY DASH BOARD CRACKED AND THIS IS A MANUFACTER'S ISSUE. THERE ARE THOUSANDS W/ THE SAME ISSUE & LEXUS DOES NOT WANT TO BE RESPONSIBLE. IT CRACKS EVERY WHERE & MELTS BECAUSE OF THE HEAT. OUR CARS ARE WORTH NOTHING W/ THIS ISSUE. THERE ARE CRACKS WHERE THE AIR BAG RESIDES & THIS IS A SAFETY ISSUE. PLEASE HELP US!!! *TR

INNER AREA THAT COVERS THE REAR HATCH HANDLE/OPENER HAS COMPLETELY MELTED, IT HAS TURNED INTO A SUPPER STICKY AND STAINY BLACK GU. LEXUS RX 350 - 2008. *TR

I JUST RECENTLY NOTICED THAT MY DASHBOARD HAD CRACKS AND WAS STICKY/SHINY WHEN HOT. I ALSO FOUND SMALL FOAM FRAGMENTS ON THE FLOOR COMING FROM THE DASHBOARD. I CONSIDER THIS A SERIOUS QUALITY PROBLEM THAT MAY CAUSE AN ACCIDENT BECAUSE OF THE REFLECTIVE DASHBOARD. IT ALSO COULD BECOME A FIRE HAZARD WHEN SMALL FOAM PARTICLES COLLECT AROUND ELECTRICAL PARTS UNDER THE DASHBOARD. I HAVE CONTACTED TOYOTA CUSTOMER SERVICE AND WAS TOLD THAT THEY DO NOT HAVE TO DO ANYTHING SINCE THE CAR IS OUT OF WARRANTY. HOWEVER THEY OFFERED TO COVERED 25% OF THE ESTIMATED $2520.00 REPAIR COST. THIS IS NOT ACCEPTABLE FOR ME SINCE THIS IS A HAZARDOUS QUALITY PROBLEM CAUSED BY TOYOTA AND THEY SHOULD COMPLETELY COVER THE REPAIR. *TR