2010 Lexus RX Air Bags & Restraints Problems

The contact owns a 2010 Lexus RX350. The contact stated while driving approximately 65 MPH over thin black ice, the contact lost control of the vehicle, causing the rear passenger's side of the vehicle to crash into the guard rail. The air bags did not deploy. The vehicle was drivable and the contact drove to the orthopedic for medical assistance. The contact sustained a left shoulder joint fracture. A police report was not filed. The vehicle was taken to the dealer, where it was inspected, but the vehicle not diagnosed or repaired. The dealer referred the contact to the manufacturer for assistance. The manufacturer was notified of the failure and referred the contact to the Lexus collision center for assistance. Additionally, the contact stated while driving at an undisclosed speed, another vehicle that was driving at an undisclosed speed rear-ended the vehicle. The air bags did not deploy. A police report was not filed. The vehicle was drivable. The contact sustained lower back pain and sought physical therapy assistance. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the dealer for assistance. The failure mileage was unknown.

AS I WAS PULLING IN A BUSINESS CENTER TO PARK, I STEP ON THE BRAKE BUT THE CAR WOULD NOT STOP. THE ACCELERATOR CONTINUES AND CAUSED MY CAR TO RUN INTO A POWER BOX AT A BUSINESS. THIS CAUSED THE BUSINESS TO HAVE A POWER OUTAGE FOR THE ENTIRE DAY. THE WEATHER WAS CLEAR. IT WAS 11:30AM. THERE WAS NO CAR AROUND THE PARKING LOT MANY SPACES WERE EMPTIED. IM VERY FORTUNATE THAT THE CAR RAN INTO THE POWER BOX OTHERWISE THE CAR WOULD HAVE DRIVEN ITSELF INTO THE STREET! I'M A GREAT DRIVER FOR MORE THAN 20+ YEARS AND NO TICKETS OR ACCIDENTS. INSURANCE CARRIER HAD DECLARED AS TOTAL LOSS DUE FOR THE IMPACT. AIRBAGS DID NOT DEPLOYED.

AIR BAGS DID NOT DEPLOY IN HITTING A CAR IN THE REAR MOVING 30 MILE PER HOUR

WHILE SLOWLY PULLING INTO PARKING SPACE IN THE PARKING LOT OF THE LOCAL POST OFFICE, WITH FOOT ON BRAKE PEDAL CAR QUICKLY ACCELERATED FORWARD WITH ENGINE REAVING. CAR SHOT FORWARD GOING OVER CONCRETE CAR STOPS TOWARD A CREEK AND SMASHED INTO A STAND OF TREES. DRIVER AIRBAGS DEPLOYED. COMPLETE FRONT OF VEHICLE INCLUDING HOOD AND WINDSHIELD WERE SMASHED AND DRIVEN INTO ENGINE COMPARTMENT. I BELIEVE THIS IS A CASE OF UNINTENDED ACCELERATION CAUSED BY THE VEHICLE MALFUNCTIONING. THERE HAVE BEEN MULTIPLE DOCUMENTED COMPLAINTS OF THIS HAPPENING IN LEXUS RX 350 VEHICLES. THE FLOOR MAT WAS SECURELY IN PLACE AND HAD NOT MOVED AND THE DRIVER INSISTS HER FOOT WAS ON THE BRAKE PETAL AT ALL TIMES. THERE WERE NO OBSTRUCTIONS IN OR AROUND THE ACCELERATOR PETAL OR THE BRAKE. PARAMEDICS WERE CALLED TO SCENE AND A POLICE REPORT WAS FILED.

TL* THE CONTACT OWNS A 2010 LEXUS RX350. WHILE DRIVING 75 MPH, THE SIDE CURTAIN AIR BAGS DEPLOYED WHILE DRIVING ON UNEVEN PAVEMENT. THE FAILURE OCCURRED WITHOUT WARNING OR IMPACT. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (CHARLES BARKER LEXUS VIRGINIA BEACH, 3909 VIRGINIA BEACH BLVD, VIRGINIA BEACH, VA 23452), BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED AN INVESTIGATOR TO DIAGNOSE THE VEHICLE. THE CONTACT WAS UNABLE TO CONTACT ANYONE CONCERNING THE RESULTS OF THE DIAGNOSTIC. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 49,000.

TL* THE CONTACT OWNS A 2010 LEXUS RX350. WHILE DRIVING APPROXIMATELY 40 MPH, THE FRONT AND REAR DRIVER SIDE AIR BAGS DEPLOYED INDEPENDENTLY WITHOUT WARNING. THE DRIVER SUSTAINED HEAD, NECK, AND EAR INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.

TL* THE CONTACT OWNS A 2010 LEXUS RX350. WHILE DRIVING AT APPROXIMATELY 60 MPH, THE VEHICLE SUDDENLY EXPERIENCED UNINTENDED ACCELERATION CAUSING THE DRIVER TO LOSE CONTROL OF THE VEHICLE AND CRASH INTO A TRUCK. THE VEHICLE SUSTAINED SIGNIFICANT DAMAGE TO THE FRONT END. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 43,000. ..UPDATED 06-15-15 *BF UPDATED 9/18/15 *JS

COLLISION WITH ANOTHER VEHICLE. LEXUS DRIVER'S SEAT BELT DID NOT RESTRAIN DRIVER AND AIRBAG BLEW OPEN ALLOWING DRIVER TO IMPACT STEERING WHEEL HARD ENOUGH TO SUSTAIN A FRACTURED STERNUM AND CHEST WALL INJURY. .UPDATED 11/03/14 *BF UPDATED 7/15/2015*JS UPDATED 09/04/15 *BF

I WAS TURNING LEFT INTO A DRIVEWAY ON A TWO LANE HIGHWAY. A JEEP BEHIND ME WAS NOT PAYING ATTENTION AND TRIED TO PASS ME ON THE LEFT WHILE I WAS TURNING. THE IMPACT WAS ON THE DRIVER SIDE DOOR. I WAS HIT SO HARD HIS BUMPER TORE A WHOLE IN THE DOOR AND BROKE THE FRONT WHEEL OFF FROM MOVING ME SIDEWAYS. I WAS KNOCKED OUT FROM THE CONCUSSION AND ENDED UP IN THE MIDDLE OF THE HIGHWAY GATHERING MY WITS. I WAS SHOCKED THE SIDE AIRBAG DID NOT DEPLOY. THANK GOODNESS I HAD MY SEAT BELT ON! *TR

TURNING INTO A PARKING SPOT AT A VERY SLOW RATE OF SPEED DUE TO THE CONGESTED NATURE OF THE SHOPPING CENTER. PULLED IN WITH FOOT ON THE BRAKE AND STARTED TO PUT VEHICLE INTO PARK WHEN THE ENGINE REVVED AND THE CAR ACCELERATED VERY QUICKLY OVER THE CURB AND INTO THE WALL OF THE SHOPPING CENTER. I FELT NO CONTROL OVER THE VEHICLE. ONLY ISSUE WITH CAR SINCE PURCHASE WERE THE BRAKES HAD TO BE RESURFACED SHORTLY AFTER WE GOT IT. WITNESSES IN THE CAR BEHIND ME WAITING FOR ME TO PARK ALSO STATED THAT THEY WERE SHOCKED TO SEE THE CAR LAUNCH FORWARD AS THEY SAW THAT I WAS NEAR A DEAD STOP. DAMAGE TO FRONT END BUT ABLE TO GET CAR BACK HOME. CONTACTED PARK PLACE LEXUS IN PLANO TX AND SERVICE REPRESENTATIVE STATED THEY WOULD TO IT TO THE DEALERSHIP FOR INVESTIGATION. 30 MINS AFTER TWO TRUCK LEFT, SALES PERSON CALLS TO TELL ME THAT THEY SHOULD NOT HAVE TOWED IT AND HE HAD SPECIFIC INSTRUCTIONS FROM LEXUS CORP NOT TO WORK ON OR OPEN A REPAIR TICKET ON A CARE REPORTING UNINTENTIONAL ACCELERATION. I NEEDED TO CALL THE MAIN 800 NUMBER. NOW HAVE TO GET CAR BACK TO HOUSE AT MY EXPENSE SO THE LEXUS PAID "INDEPENDENT INVESTIGATOR" CAN COME LOOK AT THE VEHICLE IN 3-5 DAYS. MORTIFIED AT THE THOUGHT THIS COULD HAVE KILLED SOMEONE WALKING ALONG THE SIDEWALK. TOO MANY REPORTS OF THIS ISSUE DURING PARKING EVENTS. SOMETHING NEEDS TO BE DONE. LEXUS HAS THE OPP TO DO THE RIGHT THING...LET'S SEE IF THEY STAND BEHIND THEIR VEHICLES. ONE OR TWO INSTANCES IS DRIVER ERROR....NOT ENOUGH TO FORCE TOYOTA TO SETTLE FOR BILLIONS RATHER THAN FACE A JURY. JUST SAYING...IF I HAD ANY DOUBT ABOUT WHETHER I HIT THE ACCELERATOR INSTEAD OF THE BRAKE I WOULDN'T TAKE THE TIME TO REPORT THIS TO A GOV AGENCY. *TR

TL* THE CONTACT OWNS A 2010 LEXUS RX350. THE CONTACT WAS DRIVING APPROXIMATELY 30 MPH AND LOSS CONTROL OF THE VEHICLE DUE TO AN UNEXPECTED HEALTH RELATED ISSUE. THE VEHICLE CRASHED INTO AN UNOCCUPIED PARKED VEHICLE. THE CONTACT SUSTAINED INJURIES TO THE HEAD AND CHEST AREA. A POLICE REPORT WAS FILED. THE FRONT DRIVER'S SIDE AIR BAG PARTIALLY DEPLOYED AND THE FRONT PASSENGER'S SIDE AIR BAG FAILED TO DEPLOY WITH THE SUBSTANTIAL IMPACT. THE VEHICLE WAS DECLARED DESTROYED AND TOWED TO AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE MILEAGE WAS 18,000. THE VIN WAS UNAVAILABLE.