2007 Lexus SC Complaint Log

TAKATA RECALL I HAVE BEEN WAITING MONTHS FOR THE REPAIR TO THIS AND MY OTHER LEXUS. AT THE LEAST LEXUS SHOULD BE PROVIDING A SAFE COMPARABLE VEHICLE AS A REPLACEMENT UNTIL MY TWO VEHICLES ARE REPAIRED.

TAKATA RECALL. VEHICLE WAS TAKEN TO HOFFMAN LEXUS, EAST HARTFORD, CONNECTICUT FOR RECALL SERVICE ON NOVEMBER 11, 2015. VEHICLE WAS DETERMINED TO BE REBUILT. DEALER IS UNABLE TO EFFECT REPAIR DUE TO MISMATCHED ECU AND AIR BAG. DEALER HAS REQUESTED DIRECTION FROM LEXUS ENGINEERING. LEXUS ENGINEERING HAS FAILED TO RESPOND TO DEALER REQUEST FOR OVER FOUR WEEKS. DEALER REFUSES TO RELEASE VEHICLE CITING SAFETY LIABILITY. I WANT MY CAR BACK IN SAFE CONDITION.

2007 LEXUS SC 430. CONSUMER WRITES IN REGARDS TO UNSATISFACTORY CUSTOMER SERVICE AT DEALERSHIP FOR PASSENGER SIDE AIRBAG RECALL REPAIRS. *SMD

A SAFETY RECALL NOTICE (INTERIM NOTICE) WAS ISSUED FOR THE FRONT PASSENGER AIR BAG INFLATOR ON MY VEHICLE ON MAY 18, 2015. MY LEXUS DEALER IN MAUI, HAWAII, ASSURED ME THEY HAD THE NECESSARY REPAIR PARTS FOR MY VEHICLE SO I BROUGHT THE VEHICLE IN FOR SERVICE SEPTEMBER 22, 2015. AFTER I DROPPED THE CAR OFF, THE SERVICE MANAGER LATER CALLED ME TO EXPLAIN THAT THEY DO NOT HAVE THE REPAIR PARTS FOR MY VEHICLE AND, IN FACT, HAVE BEEN UNABLE TO DETERMINE FROM LEXUS WHAT PARTS ARE NEEDED OR WHEN THEY WILL BE AVAILABLE. THIS HAS BEEN AN OPEN ISSUE FOR FOUR MONTHS NOW, WITH NO RESOLUTION DATE IN SIGHT. THE SAFETY RECALL NOTICE HAS ADVISED ME "UNTIL THE REMEDY BECOMES AVAILABLE, WE RECOMMEND THAT YOU DO NOT OPERATE THE VEHICLE WITH AN OCCUPANT IN THE FRONT PASSENGER SEAT." THIS IS A TWO-SEATER VEHICLE, MEANING I CAN CARRY NO PASSENGERS UNTIL THE POTENTIAL DEFECT IS REMEDIED. CAN YOU PLEASE ASSIST ME?

WAS NOTIFIED SOMETIME OF PASSENGER AIRBAG RECALL INFORMED NOT TO USE PASSENGER OCCUPANT SEAT UNTIL REPAIRED THIS IS A TWO SEAT CAR AND SINCE THERE ARE TWO OF US NOT ABLE TO USE THE CAR ITS BEEN A REALLY LONG TIME

TL* THE CONTACT OWNS A 2007 LEXUS SC430. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V286000 (AIR BAGS), HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2007 LEXUS SC430. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V286000 (AIR BAGS) HOWEVER, THE RECALL PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2007 LEXUS SC430. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V286000 (AIR BAGS); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2007 LEXUS SC430. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V286000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

CALLED WILDE LEXUS IN SARASOTA FLORIDA TO MAKE APPOINTMENT IN JULY 2014 TO REPAIR AIR BAG RECALL. THEY HAD TO ORDER PART AND WOULD CALL ME. NEVER HEARD FROM THEM AS OF JAN 16,2016. I WAS TOLD NOT TO ALLOW PASSENGER TO SIT IN CAR WHILE DRIVING.

TL* THE CONTACT OWNS A 2007 LEXUS SC430. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V286000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. MA 10/2

TL* THE CONTACT OWNS A 2007 LEXUS SC430. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS SC430. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2007 LEXUS SC430. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V286000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2007 LEXUS SC430. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V286000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2007 LEXUS SC430. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V286000 (AIR BAGS), HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2007 LEXUS SC430. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 11/09/15*LJ UPDATED 01/20/2016*JB MANUFACTERER OF VEHICLE DID NOT HAVE THE PARTS TO SHIP TO THE DEALER FOR FEW MONTHS, FROM TIME OF RECALL TO THE TIME OF REPAIR. 4/16/18*JB

TL* THE CONTACT OWNS A 2007 LEXUS SC430. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V286000 (AIR BAGS)HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS ARE NOT AVAILABLE.