2023 Lincoln Aviator Complaint Log

The contact owns a 2023 Lincoln Aviator. The contact stated while reversing, the rear-view camera did not function as intended. The contact stated that the rear-view camera display flipped the image to the front of the vehicle. In addition, the rear-view camera system did not alert the contact. The contact's vehicle crashed into a trailer. No injuries were sustained. No police report was filed. The contact vehicle sustained damage to the rear of the vehicle. The vehicle was taken to the dealer and the contact was informed that the back hatch needed to be replaced. The vehicle was being repaired. The contact later received a recall notification, NHTSA Campaign Number: 24V368000 (Back Over Prevention) however the parts were unavailable. The manufacturer was not made aware of the failure. The failure mileage was approximately 24,000.

My 2023 Lincoln Aviator has a grinding noise when I back up. Also a rattle has begun at all speeds. I had vehicled check and the axles were found to be totally rusted. Prior to having it towed to the detail i did some research and found the following -- A 2023 Lincoln Aviator recall regarding a "rusted" or breaking axle generally refers to a serious issue where the rear axle bolt can fracture, causing the rear subframe to disconnect, potentially leading to a loss of control or rollaway . This issue often stems from stress corrosion, prompting recalls for subframe inspections and repairs. [XXX] +4 Key Information regarding 2023 Lincoln Aviator Recalls: Safety Risk: A fractured rear axle bolt can cause the axle to disconnect, causing sudden power loss, severe vibration, and increased crash risk. Scope: While often associated with the 2020-2022 Ford Explorer/Aviator, owners should check for 2023 model year issues relating to rear axle subframe integrity. What to Do: Visit the official Lincoln Recall Page and enter your 17-digit Vehicle Identification Number (VIN) to check for this or other active recalls. Repair: Authorized Lincoln Dealerships will inspect the axle bolt and rear subframe, performing necessary repairs at no cost to the owner. I had vehicle towed to dealer and was told that there is no recall for this issue. see video link of axles. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I have taken my car more times than I can count for recalls in the little time that I have owned my can bought new. My work requires me to drive a lot covering 6 states. Scheduling recall repairs has become a serious issue for me in a two year old car. As it seems that most of the recalls have been fixed except one small one where it sounds like wind is blowing in and the rear view camera and display work whenever it wants. A lot of time the screen just goes dark when it’s needed the most. I just recently took my car to the dealership bec the engine light came on and my car started sputtering g while driving. Ford serviced it and within a week it did the same thing and light was back on. This time it started not cranking easy time I had to get gas. As I was driving on hwy after fuel up my car started jerking and just shut down engine. I rolled over to shoulder and it took a hand full of tries to start and I got it home asap. I took back to ford and they said it was due to a fuel pump and needed to go to Lincoln. It’s been weeks now and my car is getting worse. I dont trust it to drive as I have had now two stalls and multiple hard starts where engine won’t turn over. With me on highway a lot and no recall repairs i. Sore as Lincoln said I’m not sure what to do. This is very dangerous. I was lucky I wasn’t in Heavy traffic or crossing over lanes.

This vehicle continues to randomly stall upon acceleration from a dead stop. There have been numerous times this has created a near- miss accident. It has been in for service on several occasions since owning it with no resolve. This issue has been ongoing since owning it and only getting worse. Current mileage is approx 23,000 miles.

The contact owns a 2023 Lincoln Aviator. The contact received notifications of NHTSA Campaign Numbers: 25V407000 (Structure), 25V393000 (Seats), 25V455000 (Fuel System, Gasoline); however, the parts to do the recall repairs were not yet available. The dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was not available.

I did an inspection of my exhaust system and saw numerous carbon deposits along both pipes at different joints. I brought this to the attention of the dealer and they repaired only one (1) leaking joint at the tailpipe. They told me the other leaking joints are normal and are of no concern. I have a video, pictures and the dealer inspection/repair forms from two (2) different service dates.

I had all recalls taken care of for my new vehicle I purchased yet I am still having issues with the screen going all black and not working when having my cellphone plugged in. Usually it will come back on once I unplug it but not always.

The contact owns a 2023 Lincoln Aviator. The contact stated that while the vehicle was parked and attempting to press the button to raise the level of the third-row seats, the contact and her daughter were ejected from the seats. The contact stated that there were no injuries sustained. There was no warning light illuminated. The contact stated that there resistance while attempting to raise the seats. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 18,000.

The backup camera glitches while backing up and turning the steering wheel causing issues with visibility. This is a safety issue because it affects your ability to see where you are going while in reverse. This is a brand new car and this issue should not be occurring.

360 degree camera glitch is not resolved despite replacement of cameras & image processing module based on recent recall. This continues to be a safety issues & Lincoln needs to find a permanent fix.

The contact owns a 2023 Lincoln Aviator. The contact stated that while attempting to reverse, the rear-view camera displayed a glitching screen. The vehicle was serviced under the NHTSA Campaign Number: 23V022000 (BACK OVER PREVENTION) by the previous owner; however, the repair failed to fix the vehicle. The contact stated that failure had occurred after the recall repair the first time, and the failure had occurred on several occasions. The manufacturer was not notified of the failure. The failure mileage was 43,300.

The contact owns a 2023 Lincoln Aviator. The contact stated that after parking the vehicle in the garage, the garage became extremely hot, and the fans underneath the vehicle activated. The contact opened the garage. The vehicle was towed to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. While driving at an undisclosed speed, the “Service Engine Now” message was displayed. The powertrain control module had detected a fault with the high-voltage system, and a message was displayed. After researching, the contact linked the failure to NHTSA Campaign Number: 23V626000 (Electrical System); however, the VIN was not included. The manufacturer was not contacted. The failure mileage was approximately 20,990.

The contact owns a 2023 Lincoln Aviator. The contact received notification of NHTSA Campaign Number: 23V598000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the back over prevention system remained activated showing the rearview of the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was 8,000. Parts distribution disconnect.

Purchased the vehicle on Saturday. Lincoln motors had issued a stop sale on these vehicles due to back up camera recall issues. The stop sale has been lifted and we were assured that the back up camera recall had been fixed. We were contacted by Lincoln to trade in our vehicle due to the issues with the 2021 model and the unavailability of parts. Upon using the vehicle on Monday afternoon, the back up camera system crashed. The camera screen went blue, then black, crashed and then glitched. This resulted in a safety issue while backing out of our garage. The recall that Lincoln claims that they have fixed with additional parts has not been resolved. Lincoln motors should not be allowed to sell these vehicles.

Seat belt not working properly, no fix or remedy as of yet. Do not feel safe driving vehicle with passengers. Called Lincoln certified dealer in area and all do not have a fix or availability for months to service vehicle.

Top handlebar on passengers side fell off completely causing my mother a great fall. Nearly died the way her head bounced off on gravel with handle in hand. The SUV was only a month old. I have other people on a fb page stating their handle came off completely too but no accident like my moms. This is definitely a safety concern that a Black Label Vehicle should have passed inspection before leaving manufacturing plant. Was reported to dealer and they directed us with Lincoln directly. Case was open and has been in General Council over 30 days without a response. They keep coming up with suggestions such as take it back to dealer to get fixed and the dealer simply latched it on and telling us to be careful that it is not correctly put in and let us go this way. Lincoln has also advised to ask other Lincoln dealers for a second opinion? Makes no sense. After numerous calls, emails, faxes, and mailed letters Lincoln concierge is stating that General Council has tried contacting us back regarding this matter and has been unsuccessful. I find this very odd when they have a list of all contact methods for both my sister and I who have made complaint. We were told its 30 days for response and after the 30 days now concierge argues its 60 days. We have video of moms fall from ring camera and the handle was in her hand at fall. I have pictures of her bruises two weeks after incident, bruising on her shoulder was bad, and I have pictures of handle and roof of vehicle. I have not received not one sorry from Lincoln or "is your mother ok." NOTE* My mother was actually on her way to hospital that day, she has been battling an aggressive infection in the toe and was on antibiotic IV's daily and had her pic line in arm at the time of fall. We never really saw the fall until it dawned on me that the ring footage had been saved. My mom was afraid to say how bad fall was in concern of her treatment being stopped but incident was reported to her doctors and nurse

Manufacturer Recall Number23S02 NHTSA Recall Number23V022 Repair made on 02/20/2023. Camera continues to randomly pixelate and/or give black/blue screen. Failure can happen at any time and with out warning. What component or system failed or malfunctioned, and is it available for inspection upon request? Camera system. How was your safety or the safety of others put at risk? Yes Has the problem been reproduced or confirmed by a dealer or independent service center? Yes Video has been taken and supplied as well. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Lincoln Dealership. Software update to comply with Recall was performed. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No will work and with out warning fail.

I was driving on the interstate with my daughter (she was in her car seat in the second row), when all of a sudden we heard a very loud explosion type sound and then glass from the moon roof came flying into the car. My daughter was screaming and crying, and I wasn’t sure if she had been hit with glass at first (she wasn’t thankfully, but could have been)—she was just very scared. I had to pull over on the interstate to make sure she was okay. I had just purchased this car brand new less than a week ago. There were no cars in front of me when this happened and it was a very mild winter day (temps in the upper 40’s) and partly cloud. No debris hit my car, so this was entirely spontaneous.

Screen/image flickers intermittently when rare & front cameras are engaged. I am uncertain of the cause. It happens randomly & sometimes several times a day. Problem started right after I received the vehicle from the dealership. I have couple of videos of the issues & I can share if requested. I took the vehicle to the dealership & they updated software of the vehicle but it didn’t not resolve the problem. I believe malfunction of the cameras increases risk of crash.