2017 Lincoln Continental Complaint Log

The contact owns a 2017 Lincoln Continental. The contact stated while reversing, the rear-view camera display was foggy or displayed a distorted image. No warning lights were illuminated. The contact took the vehicle to the dealer, and it was confirmed that the rear-view camera was defective. The vehicle was not repaired due to the parts not being available. The contact referenced NHTSA Campaign Number: 22V644000 (Back Over Prevention) as a possible solution however, the VIN was not included in the recall. The manufacturer was contacted and confirmed that the parts were not available. The manufacturer opened a Customer Satisfaction case with the contact and stated the vehicle would be repaired under NHTSA Campaign number: 22V644000 (Back Over Prevention) when the parts became available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 38,504.

2017 LINCOLN CONTINENTAL. CONSUMER WRITES IN REGARDS TO STEERING WHEEL MALFUNCTION. *LD THE CONSUMER STATED THE VEHICLE HAD A WATER LEAK DAMAGING THE COMPUTER SYSTEM. THIS CAUSED THE VEHICLE TO FAIL WHILE DRIVING. *JS

TL* THE CONTACT'S GRANDMOTHER OWNS A 2017 LINCOLN CONTINENTAL. THE CONTACT STATED THE REAR PASSENGER DOOR AJAR WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO MILLER FORD LOCATED AT 1596 NJ-38, LUMBERTON, NJ 08048, (609) 261-7836, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE REAR PASSENGER DOOR LATCH NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 19V077000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE VIN WAS INCLUDED IN THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED THAT NHTSA CAMPAIGN NUMBER: 19V077000 (LATCHES/LOCKS/LINKAGES) REPAIR WAS NOT COMPLETED IN NOVEMBER OF 2019. THE FAILURE MILEAGE WAS 158,780. *DT*JB

The contact owns a 2017 Lincoln Continental. The contact that while attempting to open the rear passenger’s side door, the door failed to open from outside. The contact referenced NHTSA Campaign Number: 19V077000 (Latches/Locks/Linkages) however, the recall repair had previously been performed. The contact stated soon after the repair the failure reoccurred. The vehicle was taken to a dealer and the contact was informed that the repair would be an out-of-pocket expense. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 82,000.

LEFT FROM DRIVER DOOR WILL NOT LATCH WHEN CLOSED. RECALL #19V-077, HAVE TAKEN VEHICLE TO FORD DEALERSHIP IN MILLEDGEVILLE ABOUT 2 WEEKS AGO, THEY SEEM TO BE HAVING PROBLEMS GETTING PARTS.

The contact owns a 2017 Lincoln Continental. The contact stated that while pulling out of a parking spot, the message "Driver door latch not engaging" was displayed. The vehicle was taken to a dealer where it was determined that all four door locks needed to be replaced. The vehicle was repaired. The vehicle was taken to a dealer where it was diagnosed that all four door locks and the lock modules needed to be replaced and reprogrammed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 11,620.

The contact owns a 2017 Lincoln Continental. The contact received notification of NHTSA Campaign Number: 22V644000 (Back Over Prevention) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the camera image was cloudy creating a visibility hazard. The vehicle was not repaired. The failure mileage was 10,600. VIN tool confirms parts not available.

"TAKATA RECALL", ON APRIL 25, I WAS TRAVELING TO ATLANTA, GA FROM VIRGINIA TO ATTEND A CONFERENCE AND STOPPED TO GET GAS AND MY DRIVER'S DOOR LOCKED ME INSIDE THE CAR. I HAD TO USE THE LATCH TO RELEASE THE LOCK. I HAVE CONTACTED DEALERSHIP ABOUT THE ISSUE AND I HAVE NOT RECEIVED ANY REMEDY TO THIS ISSUE. MY VEHICLE WILL NOT LET ME SET THE CRUISE CONTROL ON THE HIGHWAY, THE WRENCH LIGHT STAYS LIT AND I'M WORRIED ABOUT WHAT ELSE MAYBE WRONG. I'M AFRAID TO DRIVE MY CAR THAT I'M PAYING PAYMENTS ON. IT HAS BEEN ALMOST 5 MONTHS AND STILL NO REMEDY.

DRIVER'S DOOR DOES NOT ELECTRONICALLY CLOSE FULLY WHEN IT IS PULLED SHUT, AND A MESSAGE ON THE INSTRUMENT PANEL INDICATES THAT THE DOOR IS NOT CLOSED. IT REQUIRES SEVERAL ATTEMPTS TO ENSURE THAT THE DOOR REMAINS FULLY CLOSED AND LOCKED.

DOOR LOCK ISSUES AS THEY OPENED AND WON'T CLOSE WHILE DRIVING

WE ARE DISSATISFIED WITH THE LEVEL OF SERVICE FROM THE LINCOLN MOTOR COMPANY AND SERRAMONTE FORD DEALERSHIP IN COLMA, CALIFORNIA, WITH SPECIFIC REFERENCE TO THE CASE, CAS-1758606, RECALL 19S03 AND NHTSA RECALL # 1V-077. OUR VEHICLE'S DRIVER DOOR WILL NOT CLOSE AND IS UNSAFE TO DRIVE. THE ONGOING ISSUE HAS BEEN PROBLEMATIC FOR VICTORIA SEDAN & LIMOUSINE. THE VEHICLE HAS BEEN AT THE DEALERSHIP SINCE APRIL 1, 2019, AND HAS NOT BEEN RESOLVED EVEN AFTER CONTACTING SERRAMONTE FORD, FORD HEADQUARTERS AS WELL AS LINCOLN CONCIERGE. WE WERE DENIED A LOANER VEHICLE OR ANY SORT OF COMPENSATION FOR TIME LOSS AND THE LACK OF EFFORT IN RESOLVING THIS ISSUE IN A TIMELY MANNER HAS FORCED US TO TAKE A FINANCIAL LOSS, REASSIGN THE CHAUFFEUR WHO HAD THE VEHICLE AND PUT A STRAIN ON OUR OPERATIONS. WHAT MAKES MATTERS WORSE IS THAT WE HAVE LEARNED THAT ONE OF OUR PARTNERS; WITH THE SAME TYPE OF BUSINESS HAD THE SAME ISSUE WITH THEIR LINCOLN CONTINENTAL. THEY TOOK IT TO THE FORD LINCOLN DEALERSHIP IN CONCORD, CALIFORNIA AND WERE GIVEN A LOANER WHILE THEIR CAR AWAITED THE DEFECTIVE PART WHICH HAS SINCE BEEN REPAIRED. THIS RAISES THE QUESTION AS TO WHY OUR OPERATION WAS TREATED DIFFERENTLY. WE ARE REACHING OUT TO YOU TO SEE IF YOU CAN H ASSIST US GETTING THE ISSUE RESOLVED AS THE AGENCIES MENTIONED WERE UNABLE TO DO SO.

THE SIDE AIR BAGS ON THE FRONT SEATS KEEP SPITTING OPEN. THEY ARE NOT DEPLOYING BUT YOU CAN SEE AIRBAG IS EXPOSED. WORRIED THEY WILL DEPLOY UNEXPECTEDLY.

THE DOORS ON OUR 2017 LINCOLN CONTINENTAL OPEN WHILE DRIVING. WE CALLED THE DEALERSHIP AND THEY SAID THEY CANNOT FIX IT FOR ANOTHER YEAR. IT IS UNSAFE TO DRIVE BECAUSE OF DOORS OPENING AT TIMES AND NOT UNLOCKING AT TIMES TOO. WE CALLED THE DEALERSHIP AS SOON AS WE FOUND OUT THIS PROBLEM LAST YEAR AND THEY JUST TOLD US TO CALL THIS YEAR, SO WE DID - SO BASICALLY WE HAVE TO WAIT 2 YEARS TO GET OUR LINCOLN FIXED? DOORS OPEN WHILE DRIVING. DOORS WILL NOT LATCH WHILE DRIVING OR STATIONARY.

TL* THE CONTACT OWNS A 2017 LINCOLN CONTINENTAL. THE CONTACT STATED THAT THE DRIVER'S SIDE DOOR LATCH FAILED TO FUNCTION PROPERLY TO CLOSE AND SECURE THE DOOR. HALL LINCOLN NEWPORT NEWS (12896 JEFFERSON AVE, NEWPORT NEWS, VA 23608, (877) 398-2216) WAS NOTIFIED OF THE FAILURE, PROVIDED A LOANER VEHICLE, AND INDICATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V077000 (LATCHES/LOCKS/LINKAGES). THE CONTACT HAD NOT RECEIVED A RECALL NOTICE. THE DEALER INDICATED THAT THE PART WAS NOT AVAILABLE. THE VEHICLE WAS STILL AT THE DEALER WAITING TO RECEIVE THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2017 LINCOLN CONTINENTAL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V077000(LATCHES/LOCKS/LINKAGES). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. RC LACY FORD LINCOLN SUBARU (U.S. 9W, 25 MAPLE AVE, CATSKILL, NY 12414, (518) 943-4300) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED TO CONFIRM PART AVAILABILITY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

AT 49000 MILES THE LEFT REAR DOOR WOULD NOT OPEN FROM THE OUTSIDE FOR A WEEK. IT THEN WORKED OK UNTIL 50500. WE TOLD THE DEALERSHIP AND THEY SAID IT WAS OUT OF WARRANTY. AT 51000 MILES NOW BOTH REAR DOORS WILL NOT WORK FROM THE OUTSIDE. IF I AM IN A WRECK THERE IS NO WAY TO GET ANYONE OUT OF THE REAR OF THIS CAR. I HAVE PURCHASED A HAMMER TO GET PEOPLE OUT IN AN EMERGENCY. IT SEEMS A CAR REAR DOOR BUTTON SHOULD LAST LONGER THAN A YEAR OR TWO.

I'M WRITING FROM LITHUANIA, SEVERAL MONTH AGO I BOUGHT LINCOLN CONTINENTAL 2017 AFTER SMALL ACCIDENT. I SHIP IT TO LITHUANIA, REPAIRED IT AND FIND OUT WHY ACCIDENT HAPPENED.. AFTER ALL BODY REPAIR (YES, ONLY BODY WAS DAMAGED), ALL DTC CODES CLEAR I TAKE CAR FOR TEST DRIVE, AND AFTER ~20ML OF DRIVE IN CITY ON ONE OF SHARP TURN MY CONTINENTAL STEERING WHEEL LOCKED BY ITSELF! I ALMOST HIT INCOMING TRAFFIC CAR, THEN I UNDERSTAND WHY ACCIDENT HAPPENS FOR THIS CAR IN USA. I'M ELECTRONIC SPECIALIST, SO I HAVE KNOWLEDGE AND ALL EQUIPMENT FOR SUCH DIAGNOSIS WORK LIKE THIS. SO I START TO CLEAR TROUBLE CODES IN CONTROL UNIT'S, EVERYTHING WAS OK EXCEPT ONE.. "ADAPTIVE STEERING FAULT SERVICE REQUIRED" THIS ERROR POP UP CAME ON EVERY TIME WHEN CAR START'S.. I START TO LOOK WHAT CAUSING IT, AND FOUND THAT I'M GETTING PRESENT ERROR IS SECM MODULE U3000 OR "INTERNAL ELECTRONIC FAILURE". THEN I READ SHADOW MEMORY OF THAT UNIT AND FOUND LIVE DATA WITCH INDICATE THAT STEERING WHEEL WAS TURNED TO THE RIGHT SIDE THE SIDE ON THE DAMAGED BODY AND STEERING WHEEL STUCK AND LOCKED IN THAT POSITION..BECAUSE DRIVER LOOSE POSSIBILITY TO STEER. FIRST THEN I START TO SEARCH INFORMATION ABOUT THIS ERROR I WAS SURE THAT ACCIDENT CAUSED IT, BUT I FOUND FORD EDGE THIS MODEL USE SAME ADAPTIVE STEERING SYSTEM LIKE CONTINENTAL FORUM WHERE A LOT OF GUYS WRITING AND ADDING VIDEOS HOW THEY STEERING WHEEL IS MISALIGNED AND THEY DRIVING ON STRAIGHT ROAD AND THAT CAR'S HAS 5K-10KML. I FOUND ONE GUY WHO ALSO SAID THAT UNDER SHARP CORNER HIS STEERING WHEEL LOCK'S.. BUT HE MANAGED TO STOP SAFELY. ANOTHER BIG PROBLEM FOR ME IS THAT IN LITHUANIA WE DONT HAVE LINCOLN DEALERSHIP, ONLY FORD, AND LITHUANIA FORD DON'T KNOW WHAT TO DO WITH THIS PROBLEM, THEY RECOMMEND ME TO CONTACT WITH FORD USA TO GET HELP FROM THEM, BUT NO LUCK STILL NOW...I'M ADDING DIAGNOSIS SCAN REPORT AND DASH PHOTO OF ERROR.

The contact owns a 2017 Lincoln Continental. The contact stated while driving approximately 65 MPH, the driver's side rear tire experienced a blowout. The blowout was on the middle of the tire. There were no warning lights illuminated. The contact was informed that the tire failure was due to a rear axle and wheel misalignment failure. The dealer repaired the vehicle and replaced the tire; however, the failure recurred several times. The vehicle was then taken to another dealer who diagnosed a failure with the subframe bolts. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 10,000.

DRIVER SIDE SEAT BRACKET BROKE OFF WHEN GETTING INTO CAR. DEALER TOOK CAR AND REPAIRED SEAT. SIDE AIRBAG CASE WAS ALSO SPLIT AND AIRBAG WAS VISIBLE TO THE EYE. THIS WAS IN JUNE 2017. SAME EXACT THING HAPPENED LAST WEEK. DRIVER SIDE SEAT (LEFT SIDE AGAIN) BROKE OFF AS I ENTERED THE VAHICLE. CASE OF AIRBAG DID NOT BREAK OPEN. DEALER PICKED UP AND REPAIRED AGAIN. TOOK CAR OUT TODAY AFTER GETTING IT BACK. NOW SEAT COOLING FAN IS EXTREMELY LOUD IN THE SEAT ITSELF. IT MUST BE HITTING SOMETHING INSIDE AS IT ROTATES TO COOL THE SEATS NO HAVE MADE A RECORDING. THE CAR WAS STATIONARY AND NOT MOVING WHEN THENINCIDENTS HAPPENED. I HAVE CALLED THE DEALER AGAIN THIS EVENING AND LEFT MESSAGE TO RETURN MY CALL.

TL* THE CONTACT OWNS A 2017 LINCOLN CONTINENTAL. WHILE DRIVING APPROXIMATELY 60 MPH, THE FRONT PASSENGER SIDE DOOR ERRONEOUSLY OPENED. AFTER STOPPING AND CLOSING THE DOOR, THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN TO THE DEALER AND REPAIRED. IN ADDITION, WHILE OPERATING THE VEHICLE, THE CHECK ENGINE INDICATOR ILLUMINATED AND THE VEHICLE SHOOK AND JERKED WHILE CHANGING GEARS. THE VEHICLE WAS TAKEN TO GANLEY LINCOLN IN MIDDLEBURG HEIGHTS, OHIO WHERE IT WAS DIAGNOSED THAT THE ENGINE WAS FAULTY AND NEEDED TO BE REPLACED. IN ADDITION, THE MATERIAL FROM THE FRONT DRIVER SEAT RIPPED AND EXPOSED METAL PARTS THAT MADE CONTACT WITH THE DRIVER WHILE SEATED. THERE WERE NO INJURIES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 2,700.

THE FRONT HOOD VIBRATES AS IF IT'S GETTING READY TO UNLATCH AS YOUR DRIVING AT 70 M.P.H. WHILE ON THE HIGHWAY. IT'S VERY UNCOMFORTABLE AND SCARY.

TL* THE CONTACT OWNS A 2017 LINCOLN CONTINENTAL. WHILE DRIVING VARIOUS SPEEDS, THE LIGHTS ON THE INSTRUMENT PANEL DIMMED AND IT WAS HARD TO READ ESPECIALLY WHEN IT WAS BRIGHTER OUTSIDE. THE VEHICLE WAS TAKEN TO THE DEALER (SAGINAW VALLEY FORD LINCOLN LOCATED AT 4201 BAY RD, SAGINAW, MI 48603; (989) 792-1700), BUT NOTHING COULD BE DONE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. ALSO, WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL FAILED TO TURN LEFT OR RIGHT. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AT 800-521-4140 AND STATED THAT THE INSTRUMENT PANEL WAS MADE THAT WAY. THE APPROXIMATE FAILURE MILEAGE WAS 0.