2013 Lincoln MKT Complaint Log

HI SHORT YT VIDEO OF THE PROBLEM IS HERE: HTTPS://WWW.YOUTUBE.COM/WATCH?V=83F_IA8YXVW&T=189S ALL THE PROBLEM STARTS FOR "ADVANCETRAC" WARNING LAMP GOING OFF, SIGNALS TURN LIGHT NOT WORKING AND THEN FOLLOWS THE VIDEO. ALL KIND OF BOGUS ERROR MESSAGES YOU CAN IMAGINE. AFTER STOPING A CAR, THERE IS NO WAY TO CRANK IT AGAING BECAUSE OF FAULTY START SYSTEM. LINCOLN DEALER HAD TO RESETED ALL 26 DTS FAULTY CODES IN 11 MODULES ( THATS ON MY RECEIPT) AND BLAMED EVERYTHING ON ME FOR USING TOO MANY 12V DC OUTLETS. TO MAKE LONG STORY SHORT! THIS IS A COMMON PROBLEM REPORTED ON MANY WEB FORUMS. A SENSOR IN THE STEERING RACK IS NOT ABLE TO DETERMINE THE DIRECTION THAT THE WHEELS ARE POINTING AND GENERATES THE ALARM. THE INDICATORS WILL NOT WORK WHILST THE ALARM IS ON UNLESS THE STALK IS HELD IN PLACE. THE ERROR CAN SOMETIMES BE RESET BUT RESTARTING THE CAR BUT NOT ALWAYS. THIS DEFICIENCY IS WELL KNOW BY FORD AND MANY DEALERS YET FORD REFUSES TO ACKNOWLEDGE THE PROBLEM WITH A TSB OR RECALL ACTION #15S18 OR JUST SIMPLY FIXED THER CAR. THANK YOU

TL* THE CONTACT OWNS A 2013 LINCOLN MKT. WHILE PARKED FOR APPROXIMATELY NINE HOURS, THE VEHICLE CAUGHT FIRE ON THE DRIVER SIDE TAIL LIGHT HOUSING. THE OWNER EXTINGUISHED THE FIRE. THE FIRE DEPARTMENT ARRIVED AFTER THE FIRE WAS EXTINGUISHED. A REPORT WAS FILED BY THE FIRE DEPARTMENT. THERE WERE NO INJURIES. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.

TL* THE CONTACT OWNS A 2013 LINCOLN MKT. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V6210000 (FUEL SYSTEM, GASOLINE) WAS RECEIVED IN AUGUST. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TR

TL* THE CONTACT OWNS A 2013 LINCOLN MKT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V621000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

I LOST ALL STEERING CONTROL WHILE DRIVING AND WITHIN ONE MINUTE OF THE CHECK STEERING LIGHT ILLUMINATING. I WAS IN THE ROAD AND COULD NOT EVEN STEER TO GET TO THE SIDE OF THE ROAD. I REPORTED THIS EXTREMELY DANGEROUS CONDITION TO LINCOLN BUT GOT NO HELPFUL RESPONSE AND HAD TO PAY THE FULL BILL OF NEARLY 2000 TO MAKE THE CAR DRIVABLE AGAIN. I LIVE IN NEW YORK AND THIS HAPPENED IN OHIO

TL* THE CONTACT OWNS A 2013 LINCOLN MKT. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V621000 (FUEL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED ANY FAILURES. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2013 LINCOLN MKT. WHILE DRIVING 5 MPH, THE POWER STEERING FAILED. PRIOR TO THE FAILURE, THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING CONTROL MODULE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING); HOWEVER, THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.

THIS VEHICLE WAS MODIFIED BY SMALL VOLUME MANUFACTURER BAF TECHNOLOGIES (NOW WESTPORT) WITH AN EPA-APPROVED CNG CONVERSION PACKAGE. THE FUEL FILLER RECEPTACLE, HOWEVER, WAS NOT SECURELY MOUNTED TO THE FRAME. IT WAS MERELY MOUNTED ON A PLASTIC DISC AND GLUED TO A PLASTIC INTERIOR BODY PANEL. THAT GLUED MOUNTING HAS NOW FAILED WITHIN THE 'BUMPER TO BUMPER' WARRANTY PERIOD, BUT WESTPORT/BAF HAS REFUSED TO REPAIR IT UNDER WARRANTY. THEIR LOS ANGELES WARRANTY SERVICE PROVIDER HAS ALSO REFUSED TO PERFORM THIS REPAIR EVEN IF I PAY FOR IT. THE ORIGINAL MOUNTING METHOD IS EXTREMELY WEAK AND WOULD RESULT IN SERIOUS OR CATASTROPHIC DAMAGE (E.G. GAS LEAK, FIRE, EXPLOSION) IF THE USER WERE TO 'DRIVE OFF' WITH THE DISPENSER HOSE ATTACHED. ALL OF THESE VEHICLES NEED TO BE RETROFITTED TO MEET NFPA REQUIREMENTS FOR MOBILE CNG SYSTEMS, INCLUDING THE ABILITY TO SURVIVE A 'DRIVE-OFF' WITHOUT SERIOUS OR CATASTROPHIC DAMAGE. SEE NFPA SECTION 52 6.9.2 "THE FUELING CONNECTION RECEPTACLE SHALL BE MOUNTED TO WITHSTAND THE BREAKAWAY FORCE SPECIFIED IN 7.11.6.2. (150 POUNDS IN ANY DIRECTION THE VEHICLE CAN MOVE)" IN ADDITION, I BELIEVE THIS MOUNTING VIOLATES NFPA 6.9.3 (RECEPTACLE NOT INSTALLED IN ACCORDANCE WITH MANUFACTURER'S RECOMMENDATIONS) AND 6.9.4 (INSUFFICIENT CLEARANCE TO PREVENT INTERFERENCE WITH OPERATION OF THE FUELING NOZZLE). THIS FAILURE OCCURRED WHEN THE VEHICLE WAS BEING REFUELED. THE ONLY DAMAGE IN THIS CASE WAS TO THE RECEPTACLE MOUNTING. THE MOUNTING WAS APPARENTLY NOT EVEN STRONG ENOUGH TO WITHSTAND THE FORCES OF CONNECTING AND DISCONNECTING THE FUELING HOSE AND NOZZLE DURING NORMAL FUELING OPERATIONS.

INTERMITTENTLY, WHEN DRIVING IN LIGHT TO MODERATE PRECIPITATION (RAIN OR SNOW), THE ADAPTIVE CRUISE CONTROL WILL NOT SENSE A CAR IN FRONT OF IT YET IT WILL NOT DEFAULT TO "OFF/ADAPTIVE CRUISE NOT AVAILABLE". IF MY CRUISE CONTROL IS SET AT A SPEED GREATER THAN THE CAR IN FRONT, MINE WILL CONTINUE TO CLOSE THE GAP UNTIL A CRASH IS IMMINENT AND I MANUALLY HAVE TO DISENGAGE BY PRESSING THE BRAKE OR TURNING THE CRUISE CONTROL OFF. THIS HAS NOW OCCURRED 6 TIMES. THE DEALER SUGGESTED CHANGING THE MODULE BEHIND THE SENSOR ($1,200) BUT, COULD NOT ASSURE THAT THIS WAS THE PROBLEM.

THE PANORAMIC ROOFS ON THE LINCOLN MKT BLOW OUT FOR NO REASON. WE HAVE 14 OF THESE MKT'S IN OUR FLEET WE HAVE HAD CLOSE TO 10 OF THE GLASS ROOFS SHATTER. WE ARE VERY CONCERNED THAT GLASS COULD FALL INTO A DRIVERS EYES AS WELL AS OUR PASSENGERS. ALSO WHEN THEY DO BLOW OUT A GOOD SIZE CHUNK OF THE ROOF BLOWS OUT AND ANYONE BEHIND US COULD BE IN GRAVE DANGER ESPECIALLY SOMEONE ON A MOTORCYCLE. THE DESIGN OF THESE ROOFS IS FLAWED AND EITHER THESE ROOFS SHOULD NOT BE ALLOWED OR THEY SHOULD BE DESIGN WITH A TYPE OF GLASS OR PLASTIC PRODUCT THAT WONT SHATTER. LINCOLN HAS HELPED IN SOME OF THE INCIDENCES WITH THE COST BUT ARE NOW TELLING US A DEFINITIVE NO! COST TO REPLACE A GLASS ROOF RUNS ABOUT $1500

I WAS ON A HIGHWAY,GOING AROUND 50~55 MILES PER HOUR.SUDDENLY I LOST POWER IN STEERING WHEEL.THERE WAS NO WARNING SIGN,NO SOUND AT ALL.I TURNED MY RIGHT SIGNAL BUT IT WAS STOPPED WORKING AS WELL.I PUT MY FLASHERS ON AND PULLED OVER TO RIGHT SHOULDER.IT WAS IMPOSSIBLE FOR ME TO MOVE A STEERING WHEEL IN EITHER DIRECTION.HAD TO TOW THE CAR BACK TO MY HOME.ON FRIDAY THE 17TH,I CALLED FORD DEALER IN QUEENS(,WHICH HAPPEN TO BE NEAR MY HOME)SHE PUT ME ON HOLD AND NEVER CAME BACK ON LINE.I HAD SOME IMPORTANT THINGS TO DO TODAY,WHICH I DID.I CHECKED FORD DEALERS WEB SITE IN QUEENS.THE NEXT AVAILABLE DAY IS JULY 24TH. I DRIVE FOR LIVING SO ITS IMPOSSIBLE FOR ME TO SIT HOME FOR ONE WEEK.I WILL WALK IN TO DEALER FIRST THING ON MONDAY THE 20TH OF JULY.

TL* THE CONTACT OWNS A 2013 LINCOLN MKT. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, A LOUD ABNORMAL NOISE EMITTED FROM THE ROOF OF THE VEHICLE. THE CONTACT LOOKED UP AND NOTICED THAT THE SUNROOF EXPLODED. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 25,000.

TL* THE CONTACT OWNS A 2013 LINCOLN MKT. WHILE DRIVING AT ANY SPEED, THE HEADLIGHTS FLICKERED WITHOUT WARNING. THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO A LOCAL DEALER. THE FAILURE WAS NOT DIAGNOSED AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 271,400.

RECEIVED RECALL NOTICE 14S10, NHTSA 14V-393 FROM LINCOLN AND TOOK VEHICLE TO DEALER FOR INSPECTION. OBJECT OF RECALL WAS FOUND DEFECTIVE. LEFT VEHICLE ON 12 AUGUST, AFTER BEING TOLD THE VEHICLE WAS SAFE TO DRIVE EVEN WITH THE DEFECTIVE PARTS. I DID NOT FEEL COMFORTABLE DRIVING THE CAR AFTER READING WHAT THE DEFECT COULD CAUSE. AFTER 2 WEEKS, WAS TOLD SOME OF THE PARTS WERE NOT AVAILABLE TO COMPLETE THE REPAIR. I CONSIDER THIS NOT RESPONSIVE TO THE PUBLIC. *TR

WHEN DRIVER DOOR SIDE CLOSE THE AJAR DOOR REMAIN ON. NEED TO CLOSE COUPLES OF TIME BUT STILL NOT RESOLVE A PROBLEM .WHEN I WENT TO AUTO REPAIR SHOP SAME PROBLEM FOR EVERY 2013 LINCOLN MKT . *TR

TL* THE CONTACT OWNS A 2013 LINCOLN MKT. THE CONTACT STATED HE HEARD A LOUD CLUNKING NOISE WHEN TURNING . THE VEHICLE WAS TAKEN TO DEALER. THE DEALER STATED THE ENTIRE STEERING SHAFT ASSEMBLY WOULD NEED TO BE REPAIRED. THE VEHICLE WAS REPAIRED. HOWEVER, THE FAILURE PERSISTED. THE DEALER THEN STATED BOTH LOWER SUSPENSION ARMS AND BUSHING BRACKETS WOULD NEED REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 17,243. REMAILED 10/01/14*LJ

TL* THE CONTACT OWNS A 2013 LINCOLN MKT. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, FUEL FUMES FILLED THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE IT WAS STATED THAT THE FUEL DELIVERY SYSTEM HAD RUPTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 23,500. *TR

TL* THE CONTACT OWNS A 2013 LINCOLN MKT. THE CONTACT STATED THAT THE REAR PANEL ACCUMULATED WATER, WHICH CAUSED THE REAR PASSENGER SIDE TAIL LIGHT BULB TO FAIL. THE DEALER STATED THAT THE ENTIRE REAR PANEL NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

TL* THE CONTACT OWNS A 2013 LINCOLN MKT. THE CONTACT STATED THAT THE BATTERY DRAINED COMPLETELY AND THERE WAS NO ACCESS TO THE TRUNK. THE CONTACT STATED THAT THERE WAS NOT A MECHANICAL OVERRIDE TO OPEN THE TRUNK. THE VEHICLE WAS TAKEN TO SEVERAL DEALERS AND THE CONTACT WAS ADVISED BY EACH OF THEM THAT THERE WAS NO REMEDY FOR THE FAILURE BECAUSE THE VEHICLE WAS OPERATING AS DESIGNED. THE DEALER THEN REFERRED HIM TO THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED AND REFERRED HIM TO PAGE 79 OF THE OWNER'S MANUAL, WHICH EXPLAINED HOW TO OVERRIDE THE SYSTEM. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 900 AND THE CURRENT MILEAGE WAS 13,000. UPDATED 02/26/13*LJ UPDATED 03/1/2013 *JS