2015 Lincoln MKT Complaint Log

See attached document for complaint. I am the owner of the 2015 MKT that has a recall noted above. The rearview camera went out completely several months ago. Only a black screen would appear then the vehicle was in reverse. I saved money to get the camera into working order. On 09/29/2025 I took the vehicle to Weymouth Truck and Auto, and requested they get the camera into working condition. Weymouth installed a new camera system. I picked up the vehicle on 10/02/2025. The camera is working fine. I paid $949.81 for the new camera system. A copy of the paid invoice is enclosed. In light of the recall notice, I respectfully request a reimbursement of $949.81.

The contact owns a 2015 Lincoln MKT. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a blank image while in reverse(R). The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown

Front Sunroof Exploded while driving. No one was around me nor was it bad weather. I had glass flying everywhere off the car and down the side which could have caused the paint to be scratched and or if someone would have been around me, they would have been hit with flying glass. My entire drive home the glass was falling into the liner and down the side of the car. The car has been sitting at the dealership undriveable. You could hear it crackling even after sitting in the garage for a period of time. The glass was dropping down on the liner and could have shattered all over the interior and the passengers had the liner not been closed. It could have also caused you to crash as it sounds like someone shot out a window when it happens. I was able to pull over alongside the road and asses the damages after calming down a bit. The same day I took my car down there someone else in a ford edge had a cracked sunroof There were no prior warnings on the car to let me know of a problem and there was nothing around me at the time it exploded. the car is in perfect condition and taken care of very well. It only has 33,000 miles on it and is always garaged. I have read many articles with those experiencing the same thing with the same car and same window. I also found several posts of suits filed against Ford / Lincoln for this very same issue. The dealership did research it and agreed it is a known problem, but a recall never issued. They did contact Lincoln on my behalf, and they have denied the claim. I have seen many articles where this has happened within the first couple months to a couple years out, but it is always the front sunroof. there is clearly a design problem with the car, and it needs to be addressed. This is a situation where a crash could have been caused, or someone seriously injured inside the car because of a defective design in the sunroof of Lincoln's MKT

The contact owns a 2015 Lincoln MKT. The contact stated that while reversing, the rear-view camera displayed a distorted image. The contact stated that the failure was intermittent. The vehicle was taken to the dealer; however, the vehicle was not diagnosed. The contact was informed that parts were not available. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not available. The manufacturer was not made aware of the failure. The failure mileage was approximately 95,000.

Rearview camera image malfunctioning when the car is in reverse. Multiple issues with the rearview camera are: Frozen display, fuzzy display, reverse imaging, or no image displayed at all. This is creating a false representation of where my vehicle is relative to it's surroundings, thus highly increasing the risk of a crash and/or bodily injury and/or death. There currently are new recall number(s) associated with this malfunctioning safety hazard, one with the NHTSA recall number 25V-315 & Fords recall number 25S49 for these faulty rearview cameras. These are for select models & years only, and does not include my year nor model. [2015, Lincoln MKT Livery] Please, please, please expand the recall to include my year, make, and model. As lives depend on your oversite. Please add other years, makes & models to the recall list before an accident and/or injury occurs.

The contact owns a 2015 Lincoln MKT. The contact stated that there was a failure with the rearview camera, occasionally displaying a blank screen or being inoperable while reversing. The message "Camera not Available - Please Contact the Dealer" was displayed. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who referred the contact to a local dealer for assistance. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The local dealer had not been contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 167,000.

The contact owns a 2015 Lincoln MKT. The contact stated that the back over prevention camera intermittently failed to operate as needed. The contact stated that the image on the screen was distorted. Additionally, the contact stated that the back over prevention sensor failed to recognize objects in the rear of the vehicle while shifted to reverse(R). The dealer was notified of the failure and the contact was informed that the vehicle was out of warranty. The contact was provided an estimate for the repair. The manufacturer was notified of the failure and referred the contact to another organization for assistance with the repair of the failure. The vehicle was not repaired. The failure mileage was unknown.

JUST LIKE ALL THE OTHER CARS MADE BY FORD ON THEIR PLATFORM THE POWER STEERING LOCKED UP WHILE DRIVING. CAUSE A NEAR FATAL ACCIDENT.

THE CONTACT OWNS A 2015 LINCOLN MKT. THE CONTACT STATED WHILE DRIVING 25 MPH, THE FRONT DRIVER’S SIDE DOOR OPENED INADVERTENTLY. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED. A DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 14,000.

TL* THE CONTACT OWNS A 2015 LINCOLN MKT. THE CONTACT STATED THAT THE TOE LINK FRACTURED WHILE TRAVELLING AT 45 MPH. THE CONTACT BELIEVES THAT THE FAILURE MAY HAVE BEEN DUE TO NHTSA CAMPAIGN NUMBER: 20V072000 (SUSPENSION). THE DRIVER LOST CONTROL OF THE VEHICLE AS THE REAR WAS FISHTAILING ACROSS A THREE LANE HIGHWAY LATE AT NIGHT WITHOUT ANY TRAFFIC. NO INJURIES WERE SUSTAINED. THE VEHICLE WENT RIGHT AS A RESULT OF THE BACK FISHTAILING TO THE LEFT. THE CONTACT WAS THEN ABLE TO STOP THE VEHICLE AND THEN PULL OVER OFF THE MAIN HIGHWAY. THE VEHICLE WAS TOWED TO THE DEALER MAPLECREST FORD LINCOLN OF UNION (2800 SPRINGFIELD AVE SUITE 1, VAUXHALL, NJ 07088 (908) 964-7700) AND THEY CONFIRMED THAT IT WAS THE TOE LINK THAT FRACTURED. THEY REPAIRED BOTH TOE LINKS AND CHARGED THE CONTACT FOR THE REPAIRS EVEN THOUGH THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 20V072000 (SUSPENSION). THE DEALER SAID THE CONTACT WOULD BE REIMBURSED WHEN THEY SAID IT BECAME A 'FULL BLOWN' RECALL. THE MANUFACTURER HAD NOT BEEN CONTACTED YET EXCEPT FOR THE INITIAL TOW TO THE DEALER. THE FAILURE MILEAGE WAS 187,500.

WE BELIEVE THE MOONROOF SHATTERED WHILE SITTING IN OUR GARAGE. I LEFT WITH THE VEHICLE AND HAD NOT NOTICED ANYTHING UNTIL MY DAUGHTER ASKED WHERE THE COLD AIR HITTING HER FACE WAS COMING FROM AS WE STARTED DOWN THE ROAD. I PUSHED THE BUTTON FOR THE INTERIOR PANEL TO OPEN, AND AS IT BEGAN OPENING WE SAW SHATTERED GLASS EVERYWHERE. NOTHING FELL ON THIS AT ALL. THE GLASS APPEARS TO HAVE BUCKLED AND SHATTERED. THIS IS A MANUFACTURER DEFECT THAT LINCOLN NEEDS TO ADDRESS.

YESTERDAY AS I WAS DRIVING ON THE I 4 EAST I SUDDENLY HEARD A BIG NOISE COMING FROM MY CAR IT WAS THE SUNROOF EXPLORE THE FRONT PART OF THE GLASS IT SHADOW THE GLASS. I WAS DRIVING I DID NOT THINK ANYTHING HIT SUNROOF AT ALL , I JUST HEARD THE NOISE AND HALF OF MY SUNROOF WAS BROKEN IN PIECES. I CHECKED A FEW GLASS COMPANIES AND GET A PRICE TO FIX IT WAS ABOUT 4000 TO 5000 DOLLARS .CAN YOU PLEASE HELP I THINK IT'S A DEFECTIVE GLASS. THANK YOU

TL* THE CONTACT OWNS A 2015 LINCOLN MKT. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START FROM A PARKED POSITION. THE CONTACT STATED THAT THE VEHICLE WAS EXPERIENCING THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER: 16V621000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND THE FUEL PUMP WAS REPLACED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 45,800. THE VIN WAS INVALID.

WHILE DRIVING HOME ON A STREET MY SUNROOF EXPLODED. SOUNDED LIKE A BOMB. WE IMMEDIATELY PULLED OVER AND CHECKED. NO IMPACT SEEN. A FEW DAYS LATER TOOK TO OUR LOCAL LINCOLN DEALERSHIP. THEY CLAIMED MAYBE A POSSIBLE IMPACT SEEN AND CAR NO LONGER UNDER WARRANTY FOR GLASS. HAD TO PAY MY $500 DEDUCTIBLE AND HAVE IT FIXED. THERE WAS NO IMPACT. NO ONE AROUND US. WENT UNDER NO BRIDGES. LINCOLN NEEDS TO STEP UP AND FIGURE OUT WHAT IS GOING ON.

I DROVE IN MY DRIVEWAY. SHIFTED TO PARK AND TURNED OFF THE IGNITION, POPPED THE TRUNK RELEASE. EXITED THE CAR AND SAW THE TRUNK LID WAS DOWN. GOT THE REMOTE OUT OF MY POCKET AND PRESSED IT TO OPEN TRUNK . TRUNK STILL DIDN'T OPEN. WENT BACK TO DRIVER'S DOOR, OPENED IT AND THE ALARM SYSTEM AND LIGHTS WENT OFF, AND MY CAR STARTED ROLLING BACKWARDS AND KNOCKED ME DOWN AND RAN OVER ME!

2015 LINCOLN MKT HAS HAD TWO FORWARD SUNROOFS SHATTER SINCE I PURCHASED THE VEHICLE IN JULY OF 2017. THE FIRST OCCURRED WHEN A STONE KICKED FROM A TRUCK TIRE STRUCK IT. BUT THE SECOND INCIDENT OCCURRED WITH NO SUCH TRAFFIC AROUND MY VEHICLE. THE GLASS SHATTERED AS I HEARD TWO LOUD CRACKS WITHIN ABOUT 5 SECONDS OF ONE ANOTHER. AGAIN, I OBSERVED NO TRAFFIC THAT WOULD LIKELY BE THE SOURCE OF A THROWN STONE, AND INDEED, OBSERVED NO OBJECTS INBOUND TO STRIKE MY VEHICLE. THE NATURE OF THE SECOND SUN ROOF'S BREAK LEADS ME TO BELIEVE THERE IS A SEVERE DEFECT IN THE REPLACEMENT SUN ROOF (PRESUMABLY SOURCED FROM FORD/LINCOLN, GIVEN IT'S EXPENSE AND THE TIME REQUIRED TO ACQUIRE IT).

VEHICLE WAS ON I-78 ON A CLEAR DAY WITH A TEMPERATUE OF 75 DEGREES AT A SPEED OF LESS THAN 70 MPH, NO BRIDGES, NO ROUGH PAVEMENT. ALL OF A SUDDEN THE FIXED PANORAMIC ROOF (FORWARD PANEL) SHATTERED CAUSED A LOUD BANG. SOUNDED LIKE A TIRE BLEW OUT! NO EVIDENCE OF A ROCK OR OTHER MATERIAL STRIKING THE PANEL, NO BODY DAMAGE, JUST THE ROOF PANEL. LUCKILY WE HAD THE SUN SHADE PANEL CLOSED SO WE DIDN'T EXPERIENCE ANY GLASS SHARDS FALLING ON US.

WHILE DRIVING ON CITY STREET, THE FRONT SECTION OF THE MOON ROOF EXPLODED WITH A LOUD BANG AND CREATED A CRACK IN THE GLASS FROM SIDE TO SIDE. ON THE DRIVE HOME OTHER CRACKS DEVELOPED ALONG THE DRIVER SIDE EDGE. TOOK IT TO A DEALER THE FOLLOWING DAY AND WAS TOLD TO "CALL YOUR INSURANCE COMPANY!". ON THE WAY HOME FROM THE DEALER THE ROOF SHATTERED. CALLED FORD AND WAS TOLD THAT THEY WOULD NOT COVER GLASS.

WHILE DRIVING ON THE PARKWAY A LOUD EXPLOSION NOISE OCCURRED; GLASS FROM THE SUNROOF CAME INTO THE VEHICLE. NO VEHICLES WERE IN FRONT OF ME. THE FRONT PORTION OF THE SUNROOF HAD A GAPING HOLE. A POLICE REPORT WAS FILED THERE WAS NO EVIDENCE OF A ROCK OR BULLET AS THE REASON FOR THE INCIDENT.

TL* THE CONTACT OWNS A 2015 LINCOLN MKT. WHILE DRIVING 65 MPH, A LOUD ABNORMAL SOUND WAS HEARD COMING FROM THE PANORAMIC SUN ROOF. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SUN ROOF FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000.

WE ARE A LIMOUSINE SERVICE WHILE DRIVING DOWN THE HIGHWAY, THE GLASS ROOF EXPLODED FOR NO REASON, NO OTHER VEHICLE WERE AROUND.

I JUST GOT 2015 LINCOLN MKT LIVERY PACKAGE ON 07/14/2015.I FOUND THE SUNROOF SCREEN FRAM HAS A CRACK IN FOUR PLACES. I BELIVE THIS MAY CAUSE THE SCREEN TO DROP TO MY PASSENGERS OR CAUSE INJURY.I TAKE IT TO THE NEAREST FORD SERVICE CENTER THEY SAYED THEY DON'T BELIVE IT IS SAFETY ISSUE.