2023 Lucid Air Complaint Log

Premature wear in perforated leather/vinyl seats. Cracking and tearing.

On Saturday [XXX], in Chino Hills, CA (ZIP Code 91709), my 2023 Lucid Air Touring experienced a sudden unintended acceleration event. Shortly after releasing the accelerator pedal to obtain a parking pass, the vehicle unexpectedly accelerated at a high speed, resulting in a collision with the pavement and a post on the premises. This incident bears similarities to the all-weather mat recall; however, Lucid has confirmed that my vehicle's mats are not listed under the recall. The failure appears to be related to the Lucid electric propulsion system, which is available for inspection upon request. As a result of the crash, I sustained minor injuries. A police report has been filed with the San Bernardino County Sheriff's Department by Deputy M. Scott (Report #[XXX], Chino Hills Station, Chino Hills, CA 91709). Lucid is currently conducting an investigation and has issued Incident Report #[XXX]. Additionally, State Farm Auto Insurance (California) has assigned an appraiser to assess the body damage. There was no warning lamps, messages or other symptoms prior to the issue appearing except for one short incident of sudden unintended acceleration experienced by my husband which has been reported to Lucid. Please let me know if further information or inspection arrangements are needed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2023 Lucid Air. The contact stated that while the vehicle was stopped at a red light and in the "Dream" driving mode, the light turned green and the vehicle drove forward and crashed into the rear of a second vehicle. The contact indicated that the "Dream" driving mode had malfunctioned and did not detect the vehicle ahead. During the crash, the vehicle was traveling approximately 5 MPH. No injuries were reported, and no police report was taken. The cause of the failure was unknown. The manufacturer was notified of the failure, but was unwilling to share data from the vehicle related to the crash. After the incident, the contact will no longer drive the vehicle due to the safety concerns. The failure mileage was 21,000.

The contact owned a 2023 Lucid Air. The contact stated that while driving at 20 MPH, the vehicle in front started to brake; therefore, the contact depressed the brake pedal. The vehicle then, instead of decreasing in speed it accelerated independently. As a result, the contact crashed into the rear of the vehicle in front. The impact then caused the vehicle crashed into the rear to crash into the vehicle in front of it. Another vehicle on the side lane was also impacted due to the crash. The contact stated that the air bags deployed. The contact stated that he sustained bruises to both legs. Medical attention was required. Another unknown occupant was injured, but no further information was available. A police report was filed.  The contact stated that the failure was not diagnosed by a dealer or independent mechanic. The vehicle was towed to an unknown body shop, and then the vehicle was towed to Ace Auto Body. The manufacturer was notified of the failure, and they informed him that they were not responsible for the failure. The contact mentioned the vehicle was deemed a total loss. The approximate failure mileage was 20,000. The VIN was invalid.

The vehicle became completely inoperable suddenly while driving on the road due to a "drive unit failure." Fortunately, I was still at an intersection when this occurred. I don't what would have happened if I was in motion, especially at higher speed on a highway. The car was towed to the nearest Lucid service center, but it remains there over 6 weeks later as they are not able to fix the problem.

I am submitting this complaint regarding a severe safety defect in my 2023 Lucid Air Grand Touring (VIN: [XXX] ). On [XXX], while driving on a state highway with my family—including my [XXX] and [XXX] children—the vehicle suddenly and without warning limited its speed to 35 MPH. This created an immediate and dangerous situation on a high-speed road, significantly increasing the risk of a rear-end collision. I was unable to accelerate beyond this limit, forcing me to pull over abruptly and navigate traffic hazards. This incident could have resulted in a serious accident or injury. I immediately reported this issue to Lucid Customer Care and took the vehicle to an authorized Lucid service center. The vehicle was out of service for 25 days (February 23, 2025 – March 19, 2025) for diagnostics and repairs. Ongoing Safety Concerns & Lack of Response from Lucid Motors Since this incident, I have repeatedly contacted Lucid Motors Customer Care, but I have received no clear response regarding the cause of this dangerous failure or any assurance that this will not happen again. Furthermore: My vehicle has experienced a total of 45 days of downtime in the first 10 months of my lease due to various mechanical failures, including a heating system failure ([XXX]). Lucid has failed to provide a resolution or clear direction regarding my attempts to return the vehicle. I have lost confidence in the safety of this vehicle and am concerned that this issue may impact other Lucid Air vehicles on the road. Request for NHTSA Investigation Given the seriousness of this defect, I am requesting that NHTSA investigate this issue to determine: Whether other Lucid Air vehicles have experienced sudden speed limitation issues. If this defect poses an ongoing safety risk to drivers and passengers. Whether Lucid Motors is adequately addressing and communicating these defects to consumers. I believe this defect could pose a serious INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

left rear passenger door opens while opening the any other door. locking mechanism does not work, notified lucid.

Drive Mode - Moves the vehicle reverse and Reverse Mode - Moves the vehicle forward, no matter what it moves only FORWARD direction. If I would have trusted the Mode and drove it would have hit a high KWH charging station, would have been a major accident and lost my family! Lucid customer support recorded the whole incident and acknowledged and ordered the towe service! Vehicle is in Lucid Service center till now! They said it is software issues and all usual stories and rectified now and ready to drive( I am afraid to drive honestly as this is very dangerous issue- forward and reverse works to move ONLY in forward!) Here are the sequence: 1. Brake light failure 2, Vehicle will be in reduced power 3. Brake System failure 4.few more errors drove slowly from the parking lot to charging slot then when I put reverse mode - it moved forward only! Before this happened ADAS Issues: Lane Departure Protection Failure, Front Emergency Brake Failure, Traffic Drive Off Alert failure - Lucid Service acknowledge and corrected before!

The contact owns a 2023 Lucid Air. The contact stated that he had purchased and picked up the vehicle from the Service Center. The contact stated that the vehicle had a 425-mile range, and the mile range at pick-up was 408. The contact stated that while driving 64 MPH, the heater became inoperable. Additionally, the vehicle started to lose charging range. The message "Battery Critically Low Vehicle May Shut Down Unexpectedly - Charge Immediately" was displayed. The contact stated that he drove to a charging station. The contact stated that he was able to charge the vehicle after several attempts. Additionally, the charging port failed to close and was stuck after charging the vehicle. The Service Center was notified of the failure and picked up the vehicle. The Service Center later informed the contact that the heater had drained the battery, and no other issue was found. The contact stated that he noticed through the App connected to the vehicle that the Service Center had not test-driven the vehicle. The service center declined to trade the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 316.

The contact owns a 2023 Lucid Air. The contact received notification of NHTSA Campaign Number: 23V521000 (Visibility/Wiper). The contact stated that the regional service personnel was contacted; however, the contact had received a response. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. Parts distribution disconnect.

truck does not close all the way. repaired it many times and keep happening.

I was maneuvering the car in my driveway and it seemed to accelerate suddenly. I drove off my driveway and impacted bushes and a low stone wall. I do not think I pushed the accelerator.

I was driving on I80 west in San Francisco with about 75 mph. Suddenly shows turtle mode and dropped the speed to 52 mph. I was on the second lane and a lot of vehicles are behind us with same speed. I towed to the service center.

The Lucid Air Touring rapidly accelerated from a full stop in a line of cars. (The traffic hold up was due to a road striping crew that stopped traffic.) My wife was the driver and I was in the passenger seat and the car was in drive/hold mode before suddenly taking off; the car in front of us was about 20' ahead. In spite of my wife's attempt to stop the vehicle, it would not stop until it hit the vehicle in front of us and pushed it into the vehicle in front of it. Additionally, the vehicle's built-in safety features to brake automatically in such a situation did not work. There was no pre-collision braking, no warning and no other automatic safety features activated. My wife is an excellent and experienced driver and drives frequently in heavy traffic without incident.

The contact owns a 2023 Lucid Air. The contact stated that the front driver's side door failed to unlatch consistently. The contact had to enter the vehicle using the other doors. There are no warning lights illuminated. The vehicle had not been taken to the dealer. The manufacturer was made aware of the failure. The manufacturer sent for the vehicle to be picked up and taken to one of the Service Centers to be repaired. The vehicle was repaired; however, the failure persisted. The failure mileage was 8.

On several occasions, the vehicle's driver assistance systems (specifically the "keep hands on the wheel" and "keep eyes on the road" warnings) have malfunctioned during normal driving, producing continuous, distracting audible alerts that persist until the car is parked and restarted. Of note, these warnings appeared during freeway driving despite having both hands on the wheel and both eyes on the road. My safety and the safety of others was put at risk by having an unresolvable visual and audible distraction that interfered with driving in freeway conditions. I have reported this issue to Lucid some time ago but have not received any response from the company. Therefore, the dealer has not attempted to reproduce the issue, and there is not an independent service center for Lucid vehicles. Accordingly, the vehicle has not been inspected by any company or agency. There were no warnings prior to the malfunction. This issue first began to appear in or around late April 2023 and have occurred on 7 or 8 occasions since then, always while driving on the freeway. I have tried various strategies to resolve the intrusive alerts while the vehicle in motion but have been unable to do without unreasonably compromising my safety and ability to pay attention to the road and other drivers. The shifter, steering, accelerator, and brakes appear to work normally during these alerts.

On one occasion, with the shifter set to reverse, pressing on the accelerator resulted in the car lurching forward. This problem first appeared in April 2023. I do not know if this is a drive problem, software problem, or something else. My safety was put at risk as I nearly hit the back wall of the garage. I have reported this problem to Lucid some time ago but Lucid has not responded. Neither Lucid nor any other entity has attempted to inspect or make any corrections. There were no warnings or symptoms from the car prior to the problem. Some other Lucid owners have reportedly experienced similar problems.

Pulling into a gated parking lot. Once the gate opened the car accelerated and would not brake. Crashed into three car causing damage to Lucid and their vehicles. Have sent car to the dealership but still have not heard back from them. We also have video of accident

driver headlight intermittently failing, restarting, and failing again. driver door now not locking correctly and electronic sealing incorrect. intermittent failure of sound throughout car including all warning sounds and turn signals. multiple contact to manufacture without any return of contact from anyone who can actually assist and extreme delays to reach customer service on the order of hours to even have someone answer the phone

Driving on a road trip from Norfolk to Louisville from military duty and the car lost power suddenly on the highway at night. Very scary. Had been averaging about 72 mph. Absolutely no reason for it. 36 degrees outside in the middle of rural KY. Awful experience. Likely gonna need to get towed.

Tried to Auto Park the car and almost hit my other car. It didn't recognize the fender of the Tesla. I had to push on brake. I have only tried auto park once. I am pretty sure it would have hit my Tesla. With highway drive assist and steering Icon yellow, the car doesn't maintain the lane and swirl and drifts into the next lane without warning. The color of the steering Icon does change white. This has happened several times mostly as the freeway curves. Once I am able to bring the car back into the lane the steering Icon turn yellow itself, without any intervention from me. As a person is driving and focusing on the road it is not possible to look to the icon. It not only gives false sense of security but also drift is worse then lane assist without drive assist. With lane assist it at least chimes and gives a red color when the car is drifting. current functionality is either faulty or counterintuitive and risky for self and public.

Actual miles displayed after charge on the display compared to actual are discrepant by about 30%. One my first and second charge I thought I was missing some thing but on one of the charge I noted the car to have charged to 413 miles and shown in the attachment below, I drove 210.2 miles and remaining charge was 64 miles (loss of 139 miles or 33% (139/413). I am not ready to buy the argument that it depends on weather or driving etc. I am living in southern California weather has been 60-80 F. I having driving at 20 -70 miles / hr and using regenerative breaking.

1. Monitor on dashboard stops functioning and camera views (front and back) are not available. Message on the screen is a yellow "triangle" with "!" and "UNAVAILABLE". Lack of camera view hinders reversing specifically in a parking lot with crossing pedestrians and other cars and hazards.