2017 Maserati Ghibli Complaint Log

The contact owns a 2017 Maserati Ghibli. The contact stated that while driving at various speeds, the rear end of the vehicle made an abnormal tinging sound. The contact related the failure to NHTSA Campaign Number: 16V856000(Power Train). The dealer was notified of the failure and informed the contact that the VIN was not included in the recall. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage mileage was approximately 37,600.

There is a recall for a rear differential issue and Maserati had previously repaired the differential. However, the problem has persisted and I have about 41k miles on the vehicle and already having the same issue. There is a whining noise in the rear along with a leaking rear differential. Both signs of the original problem. Maserati has stated that the repair has already been done but this raises a serious safety concern as it could result in the rear differential locking up and causing an accident.

INTERMITTENT HARD BRAKE PEDAL INABILITY TO STOP THE CAR IN A SAFE MANNER. I HAD THE VACUUM BOOSTER PUMP REPLACED TWICE. ONCE THE REPAIR LASTED FOR A YEAR THEN THE LAST TIME THE INCIDENT REOCCURED AFTER THE SECOND REPAIR. THE FIRST TIME PRIOR TO REPAIR THERE WAS AN ACCIDENT TRAVELLING A 5 MPH AFTER THE FIRST REPAIR THERE WAS A HARD BRAKING INCIDENT THAT ALMOST CAUSED AN ACCIDENT AT AROUND 40 MPH. THEN HAD NEW BOOSTER PUMP REPAIRED. AFTER SECOND BOOSTER PUMP REPAIR THERE WAS ONOTHER HARD BRAKING PEDAL INCIDENT BUT WAS ABLE TO STOP THE VEHICLE WITH EXTREME DIFFICULTY. THE FIRST INCIDENT AT 5 MPH MY WIFE WAS DRIVING.

I was on my way home from work sitting at the red light and when I was release my feet from the brake to take to driving, the auto start failed to start the car and I was stuck on side the road for 30 minutes because my vehicle wouldn’t not start. Finally the car started but I couldn’t get it to go over 15 mph. The car has been to the shop twice for service. Once was an electrical and the other time they couldn’t find nothing wrong with it. They said it just needed service. I serviced the vehicle as recommended and now it back doing the same thing again.

Stopped at stop sign and slowly tried to accelerate. The car moved forward into oncoming traffic and almost stalled. To compensate I had to press accelerator hard and then engine finally woke back up. This has happened another time where the car stalled and shifted into neutral. This is a safety issue so now I accelerate aggressively so the car does not stall. There was a recall performed prior to my ownership that was report to have been performed but it seems it didn't resolve the issue completely.

Sitting at at red light with the start/stop system on, as I release the break pedal on a green light, the gear automatically has shifted to park. The car shows no signs that it has turned off or warnings that it has shifted gears on its own. I have to manually change gear to drive to get the car to move. I am aware that the recall was done for this issue but there has been no successful resolution to the problem. The car was taken to Rusnak Pasadena on July 21, 2021 and since they could not duplicate the concern, there was nothing done. The car was then taken to Maserati of Puente Hills as the issue continued. As per the dealership, on their maserati system, it shows that my car did not qualify for their recall and it would not be considered to be a manufacturing issue. This is a major safety concern as it can cause an accident

The vehicle was manufactured with laminated glass for all windows and the glass is delaminating and forming bubbles around glass edges which compromises the integrity of the glass. On my vehicle, it affects all 4 windows and both front and rear windshields. This issue is widely reported on forums and group message boards and seems to affect all years of the Maserati Ghibli from 2014+. I have inquired with a local independent shop and was told that this is a safety concern and to try to reach out to the dealership. Reaching out to the dealership, I have not received a response. Others have said they had mixed results with the dealerships replacing their glass even with warranty. Others out of warranty were denied replacement or were told it is normal and not to worry.

I WAS DRIVING AT ABOUT 60 MPH AND HAD TO BREAK BECAUSE A VEHICLE PULLED IN FRONT OF ME. MY VEHICLE SLOWED VERY WELL BUT WHEN I EASED UP OFF THE BREAK THE VEHICLE JUST ACCELERATED ON ITS OWN AT A VERY HIGH RATE OF SPEED. I ALMOST COLLIDED WITH THE CAR IN FRONT OF ME. I BRAKED AGAIN AND THE VEHICLE SLOWED BUT WHEN I EASED UP OFF THE BRAKE THE CAR AGAIN ACCELERATED AT A HIGH RATE OF SPEED. IT DID THIS FOR ABOUT FOUR TIMES UNTIL I HAD TO PULL OVER OFF THE ROAD AND PUT THE CAR IN PARK AND WAITED FOR A WHILE BEFORE I WAS ABLE TO CONTROL THE CAR AND DRIVE HOME. I WAS DRIVING ON FM 1960/CYPRESS CREEK PARKWAY.

I PURCHASED THIS VEHICLE FROM NORTHSIDE IMPORTS IN HOUSTON ON THE NIGHT OF FEBRUARY 1ST. ON FEBRUARY 5TH I DROVE IT TO WORK AND NOTICED THAT ON THE ROUGH ROADS THE STEERING WHEEL VIBRATES/SHAKES TERRIBLY TO POINT WHERE IT HURTLED MY HAND. I CALLED AND NOTIFIED THE SALES PERSON ABOUT IT AND HE TOLD ME TO BRING THE VEHICLE IN. I DROPPED THE CAR OFF AT THE DEALERSHIP FOR THEM TO FIX THE PROBLEM. A FEW DAYS LATER I GOT A CALL FROM THE DEALERSHIP SAYING THE WHEEL WAS BENT AND THAT I MUST HAVE HIT A POTHOLE AND I AM GOING TO HAVE TO PAY TO GET THE CAR WHEEL FIXED BECAUSE WHEN THEY SOLD ME THE VEHICLE IT WAS NOT LIKE THAT AND THAT I MUST DAMAGED THE VEHICLE. I GOT FURIOUS. THEY SOLD ME THE VEHICLE EXACTLY LIKE THAT AND NOW DID NOT WANT TO FIX THE PROBLEM. I HAVE PICTURES SHOWING HOW THEY DELIVERED THE VEHICLE TO ME THAT NIGHT. FINALLY THEY DECIDED TO FIX THE PROBLEM BUT INSTEAD OF REPLACING THE BENT WHEEL THEY SENT IT OUT AND HAD IT REPAIRED FOR $125.00. I THINK THIS IS UNACCEPTABLE. I JUST SPENT OVER $49,000 TO PURCHASE A CERTIFIED PREOWNED MASERATI AND THIS IS WHAT THIS DEALERSHIP WAS DOING. NOW THE PROBLEM IS STILL NOT FIXED. THE STEERING WHEEL STILL VIBRATES/SHAKES ON ROUGH ROADS.

INITIAL CONDITIONS: SITTING AT A STOP LIGHT, WITH ALL DOORS CLOSED AND OCCUPANTS USING SEAT BELTS PROPERLY, ENGINE RUNNING, TRANSMISSION IN DRIVE. ISSUE TRIGGER: PRESSING THE GAS PEDAL TO ACCELERATE FROM THE STOP. ISSUE OBSERVED: ENGINE STALLS AND TRANSMISSION SHIFTS INTO NEUTRAL. ISSUE FREQUENCY: ISSUE OBSERVED 4 TIMES IN A 3 HOUR PERIOD.

TL* THE CONTACT OWNS A 2017 MASERATI GHIBLI. WHILE DRIVING SLOW SPEEDS, THE TRANSMISSION SHIFTED INTO NEUTRAL AND THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND DROVE TO PARK PLACE MASERATI (2425 W NW HWY, DALLAS, TX 75220, (866) 249-2885). THE DEALER TEST DROVE THE VEHICLE, BUT COULD NOT REPLICATE THE FAILURE. THERE WERE NO FAILURE CODES FOUND. THE CONTACT WAS INFORMED THAT A SOFTWARE UPDATE WAS COMPLETED EARLIER IN THE YEAR. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V173000 (ENGINE AND ENGINE COOLING), ALTHOUGH THE FAILURES WERE SIMILAR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 176272. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.

ON JULY 2017 I WENT TO THE DEALERSHIP AT 3500 WESTON ROAD, DAVIE, FL 33331 TO LEASE A NEW CAR, SIGNED PAPERS,PAID MONEY, WHILE I WAS BUSY WITH PAPERS, THEY MOVED THE CAR TO THE ENTRANCE OF THE DEALERSHIP. I SAT INTO THE CAR THEY PREPARED FOR ME AND LEFT.WHEN I GOT HOME WHICH IS 183 MILES AWAY, THEY CALLED ME AND SAID THEY GAVE ME DIFFERENT CAR WITH ANOTHER VIN AND THEY WILL MAIL ME ANOTHER PAPERS TO SIGN.I HAD NOTHING TO DO BUT SIGN NEW PAPERS WITH THE BACK DATE(I COULD NOT DRIVE BACK TO EXCHANGE THE CAR SINCE 2 WEEKS PRIOR OF THAT I GAVE BIRTH AND COULD NOT DRIVE WITH A NEWBORN AGAIN 180 MILES ONE WAY AND 180 MILES BACK.THE CAR WAS GIVING ISSUES FROM DAY #1.LATER IN 2018 I RECEIVED A RECALL LETTER( ENGINE SHUTS UP), IMMEDIATELY WENT TO THE DEALERSHIP.ISSUE WAS NOT FIXED,ENGINE STILL SHUTS OF DURING RIDE.+OTHER ISSUES: 1)DURING RAIN WHEEL GETS LOCKED, YOU CANNOT TURN LEFT/RIGHT,CAN DRIVE ONLY STRAIGHT.TO FIX THE ISSUE YOU HAVE TO STOP IN THE MIDDLE OF THE HIGHWAY TO RESTART THE CAR.YOU CANNOT EVEN PULL OFF THE ROAD TO DO THAT.(IN MOTION) 2)SMOKE FROM HOOD(STATIONARY) 3)ENGINE SHUTS OFF(HIGHWAY& CITY IN MOTION) 4)BREAKS GIVING SOME VIBRATION(MOTION) 5)BREAKS GET STUCK, SOMETIMES THEY DON'T GO ALL THE WAY UP AFTER YOU PUSH THEM. HAVE TO SQUEEZE FEET UNDER IT TO PUSH IT UP BACK.(DRIVING) MANUFACTURE REFUSED TO EXCHANGE THE CAR,THEY LET ME KNOW THAT AFTER I TOOK THE CAR FROM DEALERSHIP THIS CAR BECAME MY PROBLEM NOT THEIRS ANY MORE & I HAVE TO KEEP THAT RECALLED, MANUFACTURE DEFECTIVE CAR UNTIL I GUESS WE FINALLY DIE IN IT.IT IS A LIFE DANGEROUS CAR AND I DO NOT WANT TO PUT MY FAMILY LIVES IN THE RISK.MANUFACTURE CANNOT PLAY WITH PEOPLE LIVES.DEALERSHIP WHERE I LEASED THE CAR TOWED IT AWAY FROM MY HOUSE ON SEPT16,2019(HOOD SMOKE).MANUFACTURE TELLS ME THEY DON'T WANT TO EXCHANGE IT, IT IS MINE NO MATTER WHAT TILL LEASE ENDS.

I HAVE COMPLAINING TO THE DEALER SINCE I BOUGHT THE CAR ABOUT NOISE ON THE STEERING WHEEL AND TRANSMISSION. THE CAR SINCE PURCHASED ON 2016 HAS BEEN OUT FOR SERVICE 62 DAYS. I REPORTED SEVERAL TIMES A LOUD KLUNK NOISE ON THE STEERING AND ON THE , TOOK IT TO REPAIR. TOOK THE CAR TO HAVE IT FIX SEVERAL TIMES AND THE CAR CONTINUED WITH THE PROBLEM. LAST TIME AFTER TAKING THE CAR FROM SERVICE THE CAR STARTED PULLING TO THE SIDES. THE CAR WAS ALIGNED, BALANCE AND NEW WHEELS WERE PLACE THIS YEAR. AFTER SEVERAL ATTEMPTS THIS PAST MONTH OF JULY I SUBMITTED A LEMON LAW CLAIM. THE CLAIM HAS BEEN POORLY MISHANDLED. THE CAR A MONTH LATER INSPECTED AND AFTER INSPECTION THE CAR STARTED PULLING IN THE HIGHWAY. WE REPORTED THIS TO THE PERSON HANDLING THE CASE, AS WE WERE AFRAID IT CAN CAUSE AN ACCIDENT. FINALLY LAST MONDAY ON I-95 IN MIAMI THE VEHICLE HYDROPLANED HIT THE HIGHWAY DIVIDER AND CRASHED. THANKFULLY ALL VEHICLES BEHIND STOPPED AND NO ONE WAS HURT BUT MASERATI USA STILL HAS NOT TAKE MEASURES NOR LOOK UP TO THE CASE. THIS VEHICLE HAD PREVIOUS REPORTS OF RECALLS WITH PROBLEMS ON TRANSMISSION. TO MY CAR THE DEALER HAD TO REPLACE TWICE BOLTS, PARTS IN THE TRANSMISSION AND ON THE AXES.

THE OIL PRESSURE LIGHT CAME ON THE DISPLAY. THE OIL LEVEL WAS TOPPED OFF AND THE OIL LIGHT WENT OFF. THE VEHICLE LIGHT CAME BACK ON AND THE VEHICLE WAS IMMEDIATELY PULLED OVER. THE OIL PRESSURE DISPLAY WAS READING ABOUT 25%, THE VEHICLE WAS STARTED AND STARTED TO SHAKE MAKE A LOAD NOISE FROM THE ENGINE. THE VEHICLE WAS TURNED OFF AND WE NOTIFIED MASERATI EMERGENCY ROADSIDE ASSISTANCE THAT WE NEEDED THE VEHICLE TOWED TO THE DEALERSHIP. WE WERE NOTIFIED THAT THE DEALERSHIP HAD CANCELLED ALL THE VEHICLE ERROR CODES BECAUSE THERE WERE TOO MANY. WE WERE THEN TOLD THAT THE VEHICLE WOULD BE GETTING AN OIL CHANGE AND AN EXTENSIVE ROAD TEST. THE NEXT DAY WE WERE TOLD THE VEHICLE NEEDED A NEW ENGINE BUT WE HAD TO FURNISH PROOF OF AN OIL CHANGE. WE HAD THE OIL CHANGED 6 MONTHS PRIOR BUT THE REPAIR SHOP HAD NEW OWNERSHIP AND THEY DID NOT HAVE THE PRIOR REPAIR RECORDS. WHEN WE INFORMED BOARDWALK FERRARI MASERATI THAT WE DID NOT HAVE THE RECEIPT WE WERE TOLD THAT MASERATI WAS NOT GOING TO HONOR THE VEHICLE WARRANTY. THE VEHICLE IS STILL AT THE DEALERSHIP01

I HAVE BROUGHT THE CAR IN TO FIX AN ISSUE WHERE THERE IS NO SOUND COMING OUT OF THE SPEAKERS EVEN THOUGH THE COMMAND CENTER HAS THE VISUAL OF EVERYTHING FROM THE GPS, TO THE PARKING SENSOR TO THE TELEPHONE. IT SEEMS TO HAPPEN MORE AFTER IT RAINS AND THE SERVICE DEPARTMENT INSINUATED THAT IT MIGHT BE CAUSE BY A DEFECTIVE WATER DRAIN DESIGN. WHEN I PUSHED HARDER THEY CHANGED THEIR STORY DENYING G THEY SAID THAT AND THEN TELLING ME THEY HAVE NO SOLUTION

I HAVE A RECALL LETTER DATED MAY 18, 2018 RECALL#18V-173 MY VEHICLE WHEN BEING OPERATED AT SPEEDS OF APPROXIMATELY 2 MILES PER HOUR (LOW ENGINE RPM), WHICH CAN BE ENCOUNTERED DURING HEAVY STOP-AND-GO (BUMPER-TO-BUMPER) TRAFFIC CONDITIONS, CAUSES THE ENGINE TO SHUT DOWN. THE DEALERSHIP IS UNABLE TO RESOLVE THE ISSUE AFTER FOUR(4) ATTEMPTS.

THE FRONT WHEEL WELL LINERS WILL DETACH FROM THE BODY OF THE VEHICLE. THE RETAINER CLIPS WOULD BREAK AND THE FELT LINER WOULD BE LODGED AGAINST THE ENGINE/TRANSMISSION COMPONENTS. THIS ALSO ALLOWS DEBRIS TO COME IN CONTACT WITH THE ENGINE BAY AND TRANSMISSION WHICH COULD CAUSE DAMAGE AND MALFUNCTIONS AS WELL AS PREMATURE WEAR AND TEAR.

AFTER 365 IGNITION FLASH RECALL, THE CAR STARTED TO FAIL TO ACCELERATE PROPERLY ON DEMAND WHILE IN MOTION ON A HIGHWAY. I FELT LIKE THE GEARS WERE SLIPPING, DID NOT ENGAGE THE PROPER GEAR ON ACCELERATION. CAUSING THE CAR TO LOOSE SPEED INSTEAD OF INCREASING SPEED. DEALERSHIP CONFIRMED WITH MASERATI CORPORATE THAT THE PROBLEM WAS ELECTRONIC AND WOULD HAVE TO BE CODED IN ITALY AT THE MANUFACTURING PLACE. DEALERSHIP ASKED MASERATI CORPORATION TO REPLACE THE CAR WITH NEW CAR SINCE THERE IS NO FIX TO THE PROBLEM AND IT WAS DEEMED A SAFETY HAZARD. MASERATI CORPORATION DECLINED TO ABIDE BY THE DECISION OF THE DEALERSHIP IN JACKSONVILLE. THE CAR REMAINED AT THE SERVICE SHOP BECAUSE THE CAR IS DEEMED UNSAFE TO DRIVE. CAR HAS BEEN AT THE SERVICE SHOP FOR ABOUT 4 MONTHS. DEALERSHIP DEMANDED TO RETURN THE LOANER CAR. CAR WILL BE CONSIDERED A LEMON ACCORDING TO THE FLORIDA LEMON LAW AS PER LAWYER. OTHER SIMILAR CARS MAY HAVE THE SAME PROBLEM.

POWER TRUNK DOES NOT HAVE SAFETY STOP SENSOR. MY WIFE WAS GRABBING THINGS FROM THE TRUNK WHEN THE TRUNK LID STARTED CLOSING AND DOES NOT STOP WHEN IT WAS CLOSING ON HER HEAD. SHE WAS ABLE TO FORCE HERSELF OUT AND THE TRUNK LID CONTINUED TO CLOSE. THIS IS A MAJOR SAFETY CONCERN AS IT CAN CLOSE ON ANYONE INCLUDING CHILDREN WITHOUT A SAFETY FEATURE TO STOP AND REOPEN WHEN SENSING PRESSURE.

TL* THE CONTACT OWNS A 2017 MASERATI GHIBLI. WHILE DRIVING APPROXIMATELY 5 MPH, THERE WAS A SUDDEN LOSS OF POWER AND THE BRAKES FAILED TO ENGAGE WHEN THE BRAKE PEDAL WAS DEPRESSED. AS A RESULT, THE CONTACT CRASHED INTO THE REAR OF THE PRECEDING VEHICLE. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED UNKNOWN INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO A COLLISION CENTER. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT A SPECIALIST WOULD BE ASSIGNED TO TAKE PHOTOS OF THE VEHICLE; HOWEVER, A SPECIALIST FAILED TO APPEAR. THE FAILURE MILEAGE WAS APPROXIMATELY 1,100.

MY COMPLAINT IS REGARDING MY 2017 MASERATI GHIBLI SQ4. WHILE IN STOP AND GO TRAFFIC OR AT STOP LIGHT THE CAR SHUTS DOWN AND PUTS ITSELF IN NEUTRAL. THE PROBLEM IS INTERMITTENT AND HAPPENS ROUGHLY ONCE A MONTH. THIS IS A KNOWN ISSUE ON THE 2017 LAVANTE WHICH SHARES THE SAME ENGINE AND STOP START SYSTEM WITH THE 2017 GHIBLI. BUT FOR SOME REASON MASERATI HAS ISSUED A RECALL ONLY ON THE LEVANTE NOT THE GHIBLI. THE CAR HAS BEEN INTO SERVICE FOR THIS ISSUE 5 TIMES IN 9 MONTHS. RUSNAK MY DEALERSHIP HERE IN PASADENA, CA SAYS THAT THERE IS NO CURRENT FIX FOR THIS ISSUE. TWO DAYS AGO I WAS GOING UP A BRIDGE IN STOP AND GO TRAFFIC. THE CAR SHUT OFF WHILE STOPSED IN TRAFFIC, WHEN I RELEASED THE BRAKE THE CAR STALLED AND ROLLED BACKWARDS. I BELIEVE THE FREQUENT STALLING IS DUE TO A FAULTY START STOP FUEL SAVING SYSTEM. BEFORE I MAKE A LEFT TURN I HAVE TO DISABLE THE STOP START SYSTEM FOR FEAR THAT THE CAR WILL STALL LEAVING ME VULNERABLE TO AN ACCIDENT FROM ON COMING TRAFFIC.