2021 Mazda CX-3 Complaint Log

The Mazda CX-30 2021 I purchased from Mastria Mazda in Raynham, Massachusetts has a steering problem that is a significant safety concern. The steering wheel has resistance that can most notably be felt at highway speeds (around 65 mph). When making small corrections to the steering wheel to stay in the lane the steering binds and then releases with further force ultimately resulting in overcorrections. The steering binds and then releases and is not fluid as any car should be. An apt analogy would be opening a new water bottle, when you twist the cap, you get resistance along the plastic perforations and with further force the cap releases and turns quickly. This is the best way I can describe the issue. This car is dangerous at highway speeds. An environment where a crash could be catastrophic. This issue needs to result in a recall immediately.

All of the issues listed in Mazda Technical Service Bulletin 06-001/20, however this bulletin does not cover my model. Inspected by dealer, possible solution intended to be relubrication of the worm gear/worm shaft in the steering assembly. Issue presented itself in the last year and is most present while driving at high speeds, above 45 miles an hour.

Having the exact same issue as was outlined and allegedly repaired in the prior service bulletin 06-001/20. Obviously this bulletin only applies to vehicles up to model year 2020. I have checked the model number on the steering motor to determine that it is the "updated" design. Obviously, the issue has not been addressed properly by Mazda.