2019 Mazda CX-5 Tires & Wheels Problems

P225/55R19 99V: On November 2, 2021, I was slowing down at a stop light. I was about 5 minutes away when my tire separated. I heard my car make a big sound and drop to the ground on the front passenger side. I lost control and hit the side of the curb, but I was able to pull my car over to a side road safely. It took over 3 hours for the tow truck driver to come, but when he did, he said he hasn’t seen one like this in a while, but it is a defective tire. The middle of the tire was a clean separation from the sides. If it was a tire blow-out the sides of the tire would be uneven, but this was as if the glue that held it together was loose, and the middle just fell out. The tow person tried to take the spare tire and he found that it was incorrect. My car a had 25,000 miles and I bought it new from the dealership and they made the mistake of giving me the wrong tire. Mazda corporation later had to replace it. Mazda dealership told me to contact customer service to discuss the tire. I emailed customer service several times and it took nearly 2 months for them to answer. I called several times, and I would wait on hold and they would hang up. When I finally got someone on the phone, she told me that Mazda warranty does not cover the tires. That is completely in the hands of the tire manufacturer. I contacted Toyo Tires and waiting a month for a response, I was contacted by a customer service. He mentioned that photos and videos were not enough, but that I had to send the tire back. I mentioned that Mazda did not tell me to keep the tire and when they replaced it, they disposed of it. I received a letter stating that there is nothing they can do. My car is a 2019 CX-5 and in the same year the CX9 was recalled for tire separation issues from the same company. I am extremely frustrated how Mazda and Toyo has handled this entire issue.

I HAD A FLAT TIRE ON THE FRONT LEFT CORNER OF THE VEHICLE WHILE DRIVING ON A HIGH SPEED HIGHWAY. IN MY EFFORT (AND THAT OF A WISCONSIN STATE TROOPER) TO INSTALL THE TEMPORARY SPARE TIRE I (WE) DISCOVERED IT WOULD NOT FIT ON THE CAR. IT SEEMED TO BE THE WRONG TYPE FOR MY VEHICLE. I HAD IT TOWED TO A NEARBY DEALERSHIP AND THEY TOO COULD NOT UNDERSTAND WHY THE SPARE WOULD NOT FIT. THE MECHANICS BEST GUESS IS THAT THE BRAKE CALIPER IS TO BIG FOR THE SPARE PREVENTING IT FROM BEING INSTALLED. SO THEY MOVED THE LEFT REAR WHEEL TO THE FRONT AND INSTALLED THE SPARE ON THE REAR CORNER. NOW LET'S BE CLEAR, I KNOW AND THE DEALERSHIP KNOWS THAT PUTTING THE SPARE ON THE REAR AXLE IS THE SAFEST WAY TO TRAVEL UNTIL A REPLACEMENT TIRE IS OBTAINED. BUT, WHEN YOU ARE STUCK ON A PATCH OF ASPHALT BETWEEN AN EXIT RAMP AND THE MAIN THOROUGHFARE WITH CARS FLYING BY YOU ON BOTH SIDES, AS I WAS, YOU JUST WANT TO GET THE HELL OUT OF THERE AND NOT TAKE ANY MORE TIME THAN NECESSARY LIKE ROTATING TIRES ON ONE SIDE OF THE CAR. I CONTACTED MAZDA ABOUT WHAT HAPPENED AND THEIR ANSWER WAS ONLY PUT THE SPARE ON THE REAR AXLE CITING AN EXCERPT FROM THE OWNER'S MANUAL. THAT STATEMENT IN THE MANUAL ONLY TELLS YOU IT COULD BE UNSAFE TO PUT THE SPARE ON THE FRONT BUT NOTHING TELLS YOU IT WON'T EVEN FIT. BECAUSE OF THIS LITTLE "DESIGN FLAW" I WAS FORCED INTO A PROLONGED DANGEROUS SITUATION. QUITE SIMPLY I SHOULD BE PROVIDED A SPARE THAT WILL FIT EVERY AXLE SO I CAN GET OUT OF HARMS WAY AS SOON AS POSSIBLE.