2009 Mazda CX-9 Engine Problems

The contact owns a 2009 Mazda CX9. The contact stated while driving at an undisclosed speed, the hot engine temperature warning light illuminated. The contact pulled over and added coolant to the reservoir and waited for the engine to cool down. The warning light remained illuminated. The contact was concerned that the failure was related to the water pump on the vehicle not working as needed. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000.

OIL AND COOLANT MIXED TOGETHER AND CAUSE ENGINE TO DIE WITH A SERVICE CODE OF P0016 WHICH MEANS PER THE DEALER THAT THE ENGINE NEEDS TO BE REPLACED. I BOUGHT THIS CAR BRAND NEW AND HAD IT SERVICE BY MAZDA DEALERSHIP CONSISTENTLY. THIS IS COMMON ISSUE AND MAZDA MANUFACTURER SHOULD BE COVER THIS ISSUE FOR CUSTOMERS.

I WAS IN THE PARKING LOT LOOKING FOR A SPACE WHEN THE ENGINE SUDDENLY SHUT OFF! RADIO WAS STILL ON. I HAD ABSOLUTELY NO CONTROL ON THE VEHICLE EXCEPT FOR "GLIDING" TO THE PARKING SPOT AHEAD OF ME AND BRAKING. ONCE PARKED I TURNED THE IGNITION KEY ON OFF, TOOK IT OUT, RE-INSERTED THE KEY AND RESTARTED THE CAR. THE CAR RESPONDED NORMALLY. AS A TEST, I BACKED OUT OF THE STALL AND PARKED IN ANOTHER ONE WITHOUT ANY PROBLEM. 2 HOURS LATER THE CAR STARTED WITHOUT ANY PROBLEM. *TR

I PURCHASED A USED 2009 MAZDA CX-7 IN JUNE 2012. IN MAY 2014 MY CHECK ENGINE LIGHT CAME ON. I TOOK THE CAR TO THE NEAREST AUTO SERVICE STATION WHICH WAS NOT A MAZDA DEALERSHIP AND THE ENGINE STOPPED WHEN THEY TRIED TO TURN IT ON. I HAD THE CAR TOWED TO A MAZDA DEALERSHIP AND HAD A QUOTE OF $8,000 BECAUSE I WAS TOLD I NEEDED A NEW ENGINE. I PURCHASED A 5 YEAR/100,000MILES WARRANTY WITH AMERICAN GUARDIAN IN 2012 WHEN I PURCHASED THE CAR. I FILED A CLAIM WITH AMERICAN GUARDIAN AND WAS TOLD THAT THE ENGINE FAIL FROM LACK OF OIL. I PRESENTED ALL MY OIL CHANGE RECEIPTS WHICH I HAD CHANGED EVERY 3 OR 4 MONTHS OVER THE LAST 2 YEARS. THE AUTO SERVICE COMPANY ALSO SENT OUT THEIR INSURANCE INSPECTOR TO INSPECT THE CAR TO SEE WHAT CAUSED THE ENGINE TO FAIL AND IF THEY WOULD BE LIABLE. THEIR REPORT STATED THAT THE TIMING CHAIN JUMPED WHICH CAUSE THE "CAM SHAFT RETARD" CODE. THE MECHANIC DID SHOW THIS CODE TO ME ON THEIR COMPUTER BEFORE THE CAR WAS TOWED TO MAZDA. I REACHED OUT TO MAZDA USA AND THEY CONCLUDED THAT THEY AGREED WITH AMERICAN GUARDIAN AND CANNOT HELP ME. NOW I'M LEFT WITH AN $8,000 BILL THAT NO ONE WANTS TO COVER. *JS