NHTSA Owner Complaint Log
This page lists owner-reported complaints filed with NHTSA for the 2014 Mazda CX-9. Complaints are unverified consumer reports submitted to NHTSA and do not by themselves prove a defect or defect rate.
Data synced from NHTSA on May 4, 2026
PAINT FINISH. CHIPS ON BOTH FRONT DOORS FROM JUST TOUCHING ANYTHING WITH THEM. ALSO PART OF HOOD IS DISCOLORING AND IT HAS A ROUGH FINISH ON IT.
TL* THE CONTACT OWNS A 2014 MAZDA CX-9. THE CONTACT STATED THAT THE DUAL EXHAUST MUFFLER, THE BOLTS, THE CLIPS, AND THE ASSEMBLY WERE COVERED WITH RUST. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 800.
WAS DRIVING TO DULUTH, MN AND AS I WAS CHECKING OBJECTS ON DRIVERS SIDE MIRROR I NOTICED IT VIBRATING. THAT MONDAY I CALLED MAZDA DEALERSHIP WHEN I HAD BOUGHT THE CAR FROM TO INFORM THEM. THEY TOOK IT IN AND CALLED ME BACK WITH NO SOLUTION SAYING THEIR ENGINEERS HAVE NO ANSWERS TO THE DEFECT. I WENT TO MAZDA FACEBOOK PAGE AND LOUNGED MY CONCERNS I WAS CALLED BY SOMEONE WITHIN 30 MINUTES OF I POSTING MY CONCERNS PROMISING TO GET BACK TO ME WITH 24 HRS. UPTOWN TODAY NO RESPONSE. I CAN'T US DRIVERS SIDE MIRROR AS IT MAKES ME DIZZY BUT I HAVE NO CHOICE BUT DRIVE IT AND BE CREATIVE ON HOW I CHECK FOR CARS IN MY LEFT BLIND SPOTS. *TR
FOUL SULFUR SMELL IN CABIN, GAS SMELL ODOR, SMELLING GAS FUMES PUNGENT FRESH GASOLINE SMELL INSIDE THE CABIN WHILE DRIVING. ON THE HIGHWAYS, OR LOCAL ROADS. IT LAST FEW MINUTES WHEN OPENING THE HOOD ROTTEN EGGS SMELLS, THE INTENSITY VARIES, IT HAPPEN SPORADICALLY, I USED WITH DIFFERENT KIND OF GASOLINE, ALSO DIFFERENT GRADE FROM 93-87. IT WOULD BE OK FOR THE FIRST 100 MILES THEN THE SAME THING ALL OVER AGAIN .MORE NOTICEABLE WITH HEAT ON HIGH IN THE MORNING .IT IS ALMOST THE FUEL INJECTION RAILING ARE LEAKING ,OR BAD CATALYTIC CONVERTER OR IT COULD BE COMING FROM THE TRANSFER CASE OR BAD HEATER CORE. I TOOK IT TO THE DEALERSHIP FEW TIMES , ONCE I WAS TOLD SINCE IT IS NEW ,YOU NEED TIME TO AGE THE CONVERTER, FINALLY IT BECAME UNBEARABLE , I TOOK LAST MONDAY , I WAS GIVEN A TSP ISSUED BY MAZDA TO RECOMMEND CHANGING GAS BRAND EVERY 100 MILES WHICH I HAVE BEEN DOING , AVOID SUDDEN ACCELERATION, WHICH I AM AWARE OF , ALSO THE RECOMMEND AVOIDING SHORT TRIPS , I GUESS WE ARE SUPPOSE TO WALK OR HAVE A BIKE INSIDE THE MAZDA TO USE ON SHORT DRIVE. . IT SEEMS LIKE IT IS ON GOING PROBLEMS WITH MAZDA SINCE 2003. AND THEY ARE INSULTING THE PUBLIC INTELLIGENCE WITH THEIR RECOMMENDATION WHERE THEY SHOULD COME UP WITH REMEDY TO THIS TOXIC PROBLEM .. I HOPE YOUR AGENCY INVESTIGATE THIS PROBLEM AND HOPEFULLY MADE MAZDA DO SOMETHING ABOUT IT . *TR