2012 Mazda Mazda2 Complaint Log

My wife and daughter and I were driving out of the driveway. The driver's seat came completely detached from the frame and I ended up rotated and laying backwards in the driver seat. This is extremely dangerous and could cause serious injury or death. This was a recall for 2010 and 2011 models but this was manufactured in 12/11 so it didn't fall into the recall. This is exactly the issue that was described in the recall.

STEERING HAS BEEN MAKING A CLUNKING NOISE WHEN TURNING. HOWEVER, ON 4/30/2020 UPON TURNING ONTO THE ENTRANCE RAMP TO THE INTERSTATE, STEERING AND BRAKING BOTH WENT OUT AND SWERVED BACK AND FORTH BETWEEN THE RAMP BARRIERS AND FORTUNATELY MADE IT ONTO A SHOULDER WITH OUT GETTING HIT OR HITTING A BARRIER. HAD TO BE TOWED TO MAZDA DEALER FOR SERVICE.

AFTER 3,000 - 5,000 MILES OF DRIVING EACH TIME, A VIBRATION BEGINS AND QUICKLY LEADS TO VIOLENT VIBRATION IN STEERING WHEN BRAKING FROM ANY SIGNIFICANT SPEED (30 + MPH). ESPECIALLY VIOLENT WHEN BRAKING FROM HIGHWAY SPEEDS TO AN EXIT RAMP. ALSO, THE AIR BAG SENSOR IS ON. AND THE DEALER TRYIN TO FIX IT BUT CAME AGAIN.

TAKATA RECALL

TAKATA RECALL

MY 2012 MAZDA HAS APPROXIMATELY 42,000 MILES ON IT. I PURCHASED IT USED IN 2013 WHEN IT HAD 35,570 MILES ON IT. WHEN I BOUGHT IT USED FROM A RENTAL-CAR SALE LOT, I NOTICED A SLIGHT "HITCH" IN THE STEERING IF THE WHEELS WERE TURNED FAR TO THE LEFT OR RIGHT. BUT THE ANOMALY WAS VERY SLIGHT AND THE STEERING OTHERWISE FUNCTIONED SMOOTHLY. LATELY THE "HITCH" IN THE STEERING GOT NOTICEABLY WORSE, WITH "HITCHES" DEVELOPING EVERY FEW DEGREES OF TURNING LEFT OR RIGHT. THE FACTORY AUTHORIZED MAZDA SHOP THAT DOES MY ROUTINE MAINTENANCE ADVISED ME TO HAVE MY STEERING DIAGNOSED. TODAY, I TOOK IT IN FOR DIAGNOSIS AND WAS TOLD I NEED A NEW STEERING RACK AND A STEERING ALIGNMENT. IN TOTAL THE WORK WILL COST ME APPROXIMATELY $1700. I WAS TOLD THE PROBLEM IS CONSIDERED "PRETTY MUCH NORMAL WEAR AND TEAR" AND THAT NO MANUFACTURER'S WARRANTY COVERS THE REPAIR. I'VE DRIVEN SEVERAL CARS OVER 100,000 MILES WITHOUT NEEDING TO HAVE THEIR STEERING SERVICED. I BELIEVE THERE IS A DEFECT IN THE STEERING OF MY MAZDA AND THAT MAZDA SHOULD PAY TO HAVE THE RACK REPLACED AND THE STEERING ALIGNED.

I BOUGHT MY MAZDA 2 NEW FROM RICART MAZDA, AND TAKE IT THERE FOR SERVICE. AS I DRIVE AT A STEADY SPEED, THE TRACTION CONTROL LAMP AND ENGINE LAMPS LIGHT AND STAYS LIT. WHEN THIS HAPPENS, I CANNOT ACCELERATE. THE CAR IDLES HIGHER, JUST LESS THAN 2000 RPMS. I MUST TURN OFF THE IGNITION AND RESTART THE ENGINE. ONCE RESTARTED, THE TRACTION CONTROL LAMP IS NO LONGER LIT, BUT THE ENGINE LAMP REMAINS LIT. THE CAR THEN RESPONDS NORMALLY. I HAVE TAKEN IT TO THE DEALER TWICE, THEY SAY THE ENGINE CODE IS P2299. THE DEALER (RICART) STATES THEY CANNOT DUPLICATE THE PROBLEM. THE FIRST TIME I LEFT THE DEALERSHIP, I HAD NO PROBLEMS GOING TO WORK (APPROXIMATELY 10 MILES - 2/25/2014). WHEN I LEFT WORK FOR HOME, I WENT APPROXIMATELY 7 MILES BEFORE A RECURRENCE @ 55 MPH. ON THE WAY TO WORK THE NEXT DAY (2/26/2014) THE PROBLEM RECURRED, AFTER 8 MILES @ ABOUT 55 MPH. ON THE WAY HOME FROM WORK, AFTER ABOUT 7 MILES THE PROBLEM RECURRED @ ABOUT 55 MPH. I TOOK THE CAR TO THE DEALER 2/27/2014. ALONG THE WAY TO THE DEALERSHIP, AND AFTER APPROXIMATELY 9 MILES @ ABOUT 65 MPH, THE PROBLEM RECURRED. I LEFT THE CAR FOR THE WEEKEND, AND PICKED IT UP 3/2/2014. THE DEALER (RICART) STATED THEY COULD NOT DUPLICATE THE PROBLEM, BUT REPLACED THE OXYGEN SENSOR. ON MY WAY TO WORK FROM THE DEALERSHIP THE PROBLEM RECURRED AFTER ABOUT 7 MILES @ ABOUT 35 MPH. THE SAME EVENING, ON MY WAY HOME FROM WORK, AFTER ABOUT 5 MILES @ ABOUT 40 MPH THE PROBLEM RECURRED. I DID NOT DRIVE THE CAR 3/3/2014. IN EVERY INCIDENT (TWICE PER DAY AFTER THE CAR HAS NOT RUN FOR AT LEAST 8 HOURS), THE TRACTION CONTROL LAMP LIGHTS AND STAYS LIT, AFTER A FEW MILES (5 -10 THUS FAR). IN ORDER TO PROCEED NORMALLY, I MUST GET OUT OF TRAFFIC, PULL TO THE SIDE OF THE ROAD, TURN OFF THE IGNITION AND RESTART. UPON RESTARTING, THE TRACTION CONTROL LAMP NO LONGER LIGHTS, BUT THE ENGINE CONTROL LAMP REMAINS LIT. *TR

I PURCHASED A MAZDA2 ON APRIL30TH 2012. AT APPROXIMATELY 850 MILES, I BROUGHT THE VEHICLE TO THE DEALERSHIP I PURCHASED IT AT (TOWSON MAZDA), BECAUSE OF A SIGNIFICANT VIBRATION IN STEERING WHEN BRAKING. SINCE THEN, I HAVE BROUGHT THE VEHICLE BACK TO THE SAME DEALERSHIP APPROXIMATELY EVERY 5,000 MILES FOR THE SAME ISSUE. OVER THE COURSE OF 6-8 VISITS, THE DEALER HAS MACHINED THE ROTORS AND ACTUALLY REPLACED THE ROTORS TWICE (OR SO THEY SAID...). AFTER 3,000 - 5,000 MILES OF DRIVING EACH TIME, A VIBRATION BEGINS AND QUICKLY LEADS TO VIOLENT VIBRATION IN STEERING WHEN BRAKING FROM ANY SIGNIFICANT SPEED (30 + MPH). ESPECIALLY VIOLENT WHEN BRAKING FROM HIGHWAY SPEEDS TO AN EXIT RAMP. I TOOK THE VEHICLE IN JUST SHORT OF THE EXPIRATION OF THE WARRANTY AT 36,000. THE REGIONAL MANAGER SUPPOSEDLY TOLD THE DEALERSHIP TO TELL ME THEY WOULD CONTINUE TO DEAL WITH THE BRAKE PROBLEM ON AN "AS NEEDED BASIS" AFTER WARRANTY EXPIRATION. I TOOK THE VEHICLE BACK FOR THE EXACT SAME ISSUE AT APPROXIMATELY 42,000 MILES. AT WHICH POINT, I WAS TOLD THAT THEY WOULD SPLIT THE COST WITH ME ON ANOTHER ROTOR REPLACEMENT, AND THEN THEY WERE FINISHED WITH ME. I AGAIN TOOK THE VEHICLE BACK AT APPROXIMATELY 46,000 MILES AND WAS TOLD THEY WERE NOT GOING TO DO ANYTHING MORE. I NOW HAVE 49,000 ON THE VEHICLE, AND THE VIOLENT VIBRATION IS WORSE THAN EVER. 4 WEEKS AGO, AT THE SUGGESTION OF THE DEALER, I CALLED THE MAZDA CUSTOMER SERVICE LINE AND EXPLAINED MY ENTIRE COMPLAINT. THEY FINALLY CALLED BACK AFTER 5 DAYS ONLY TO SAY THERE WAS NOTHING ELSE THEY WERE WILLING TO DO, AND THERE WAS NO METHOD BY WHICH I COULD ESCALATE THE COMPLAINT. I HAVE OWNED 7 NEW VEHICLES IN MY LIFE. NEVER HAD BRAKE ISSUES EVERY 5,000 MILES WITH NO RESOLUTION TO THE ISSUE. IT IS MORE THAN ANNOYING. IT IS DANGEROUS. I DO NOT KNOW WHERE ELSE I CAN GO TO PURSUE THIS ISSUE. PLEASE ADVISE. *TR

TL* THE CONTACT OWNS A 2012 MAZDA2. THE CONTACT STATED THAT THE BRAKE AND ACCELERATOR PEDALS WERE DESIGN TOO CLOSE TOGETHER. THE CONTACT'S FOOT WAS CAUGHT BETWEEN THE BRAKE AND ACCELERATOR PEDAL SEVERAL TIMES WHILE ATTEMPTING TO RESUME ACCELERATION. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 300. UPDATED 06/07/12*LJ THE CONSUMER STATED THE METAL LEVER FOR THE BRAKE EXTENDED OUTWARD TOWARD THE ACCELERATOR. HER FOOT BECAME CAUGHT UNDER THE BRAKE PEDAL ONCE AND HER HUSBANDS FOOT WAS CAUGHT UNDER THE BRAKE ONCE AS WELL. UPDATED 06/11/12