2012 Mazda Mazda5 Complaint Log

Sentury Touring (Discount Tire) 205/55/R16. Both front tires have inner wear to the point of shredding in the same location on *both* front tires. Both tires went out at the same time and could have caused a serious accident. Discount tire stated it was an alignment issue. The alignment shop (30 minutes after new tires were installed after dual blowout) stated that my alignment was perfectly within spec and also stated there was no indication of tire rub on any portion of the vehicle.

The contact owns a 2012 Mazda MZ5. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed and went to the floorboard. The vehicle was taken to the dealer; however, the vehicle was not diagnosed nor repaired and remained at the dealer. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The failure mileage was approximately 118,000.

This vehicle ejects a significant amount of fuel from its fuel filler port during every refueling. The volume of fuel and the distance the gasoline travels in a hazardous environment poses an avoidable risk that can result in a catastrophic event with potential fatalities. In addition, the cumulative quantity of fuel needlessly spilled negatively impacts the environment at a time of heightened environmental concerns. For these reasons, this known issue should be elevated from a simple technical service bulletin (#01-013-15-3048) to a safety recall before fatalities result from a known manufacturing defect.

During July of 2021 brake pedal went all the way down with no braking. Pumping the pedal restored braking. After the 3rd incident, had the master cylinder replaced on July 30, 2021 by certified mechanics. Brakes seemed fine, but on Aug 11, 2021 brake pedal went all the way down producing no braking on 3 occasions. Pumping the pedal restored braking. Took vehicle back to garage. Mechanics have not gotten it to fail. Possible new parts are bad? Could anti lock brake system cause this? Its been a really good car for 155,000 miles, but now I'm afraid to drive it.

The Mazda5 has a TSB on the issue, 01-013/15. What I am attempting to find out is why this isn't a recall. When the failure occurs, the fuelling of the vehicle doesn't shut off the nozzle. What happens is fuel comes spraying out of the opening, getting over the ground, the vehicle, and in most cases the person fueling the vehicle. My vehicle has been dong this almost since new. When I reported it early on, Mazda blamed the fuel pumps in my area. The next time I went in I presented the TSB but they still wanted me to pay for diagnostic procedures and even potentially for the repair. I think that's ridiculous. From what I understand, it's very common, common enough to have a TSB. Since it does cause environmental issues and safety issues by splashing gasoline on skin, clothing, and potentially could be ignited, well, why isn't this a recall? I do find the TSB to be carefully worded to specifically NOT say what actually happens, making it look like an inconvenience and not a safety issue. ****Video of what happens is available upon request.****

REAR-ENDED WHILE STOPPED BY TRUCK GOING UNDER 20 MPH. OUR HEADS STRUCK HEADRESTS AND DRIVER AND FRONT PASSENGER SEATS INSTANTLY RECLINED BACK ONTO FRONT OF CHILDREN'S CAR SEATS. THEY'RE LEGS WOULD HAVE BEEN CRUSHED AT THE KNEES IF THEY WERE IN THE ACCIDENT. OUR NECKS WERE SORE FROM WHIPLASH.

IT'S VERY COMMON IN THE MAZDA 5 CARS FOR THE EMISSION COMPONENTS TO FAIL OFTEN AND AFFECTS THE FUEL ECONOMY WHICH CAUSES LOSS OF FUEL, MONEY ETC. IT'S ALSO A SAFETY CONCERN AS THE EVAP LEAKS COULD RELEASE FUEL VAPORS TO THE ATMOSPHERE AND POLLUTING IT. AS WELL AS FIRE HAZARDS DUE TO THE FUEL LEAKS. I'VE NOTICED MANY CUSTOMERS APPROACHING THE DEALER DUE TO THIS PROBLEM WHICH KIND OF GIVES US THE FEELING THAT THIS A VERY COMMON ISSUE WITH THE MAZDA5 VEHICLES.

WHILE DRIVING MY STEERING WHEEL GOT REALLY HARDEN ALMOST IMPOSSIBLE TO TURN. I NEARLY CRASH. I WAS LUCKY I WAS GOING SLOW. THIS HAS HAPPENED IN MORE THAN 1 OCASSION. I WAS DRIVING IN CITY.

EVERY TIME I FILL UP THE GAS TANK GAS SHOOTS OUT THE FILLER RECEPTICAL. I MUST ALWAYS STAND AWAY FROM THE FILLER TO AVOID GETTING ANY GAS ON MYSELF. GAS RUNS DOWN THE SIDE OF THE CAR. I AM CONCERNED THIS COULD CAUSE A FIRE. I HAD TO GIVE A DATE BELOW BUT THIS HAS BEEN HAPPENING FOR YEARS.

WHEN PUT INTO 1ST OR 2ND GEAR, THIS VEHICLE DRIVES IN REVERSE. IT CAUSED OUR VEHICLE TO UNEXPECTEDLY BACK INTO A MAJOR HIGHWAY. AFTER GETTING OFF THE ROAD IN 3RD GEAR, MULTIPLE DRIVERS HAVE TESTED THIS WITH THE SAME RESULT... THE VEHICLE TRAVELS IN REVERSE WHILE IN 1ST OR 2ND GEAR. THERE WAS NO SIGN OF THIS PRIOR TO THIS INCIDENT, IT HAPPENED SUDDENLY AND NEARLY CAUSED A MAJOR ACCIDENT.

LIFTGATE STRUTS WHICH ACCORDING TO MAZDA WERE REPLACED PURSUANT TO RECALL FAILED CAUSING LIFTGATE TO FALL RESULTING IN MINOR INJURY TO MY HAND.

TL* THE CONTACT OWNS A 2012 MAZDA 5. WHILE DRIVING APPROXIMATELY 5 MPH, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN IT WAS DEPRESSED. THERE WERE NO WARNING INDICATORS ILLUMINATED. A LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ANTI LOCK BRAKE SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.

WHEN THE CAR IS AT A STOP OR MOVING SLOWLY IT PERIODICALLY ACCELERATES ON ITS OWN. I MAKE SURE TO KEEP EXTRA DISTANCE BETWEEN ME AND THE CAR IN FRONT OF ME TO PREVENT AN ANY TYPE OF ACCIDENT. IT TENDS TO ACCELERATE AS I TAKE MY FOOT OFF THE BREAK AND ABOUT TO STEP ON THE GAS FROM A STOP. THIS HAS BEEN GOING ON FOR THE PAST SIX MONTHS AND GETTING PROGRESSIVELY WORSE. THIS OCCURS WHILE DRIVING AROUND TOWN, WHILE GETTING OFF A FWY OR WHILE PARKED.

WHILE DRIVING THE CAR ON THE HIGHWAY AT THE SPEED OF ABOUT 50 MPH THE FUEL LEAKED FROM THE TANK. IT TOOK ABOUT 40 MINUTES FOR HALF A TANK EMPTY. I NOTICED THE LEAK AFTER REACHING HOME WHERE I COLLECTED REST OF THE GAS BELOW THE CAR.

TL* THE CONTACT OWNED A 2012 MAZDA 5. WHILE MAKING A TURN AT APPROXIMATELY 53 MPH, THE CONTACT LOST CONTROL OF THE STEERING WHEEL. THE VEHICLE ROLLED OVER THREE TIMES AND CRASHED INTO A DITCH. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A CONCUSSION AND MINOR NECK, BACK, AND SHOULDER INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED AND DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 64,666.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MAZDA 5. THE CONTACT RECEIVED NOTIFICATION OF A MANUFACTURER RECALL FOR THE AIR BAGS AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER STATED THAT THE PARTS WERE ON A NATIONAL BACKORDER. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE VIN AND NHTSA CAMPAIGN NUMBER WERE NOT AVAILABLE. THE CONTACT WAS NOT EXPERIENCING A FAILURE.

TL* THE CONTACT OWNS A 2012 MAZDA 5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO THE MAZDA DEALER (MATTHEWS MAZDA; 3013 OLD VESTAL RD B, VESTAL, NY 13850; (607) 729-6261) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED AT 800-222-5500 AND DID NOT KNOW WHEN THE PARTS WOULD ARRIVE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

MY ENGINE THREW A ROD. NO VISIBLE OIL LEAKS. NO SMELL OF OIL. OIL WAS DRY. NO INDICATOR LIGHTS ON. HAD TO REPLACE ENGINE ON CAR AND CAR WAS NOT VERY OLD. THIS HAPPENED LAST YEAR ON 2012 MAZDA 5.

VEHICLE WAS PURCHASED USED IN 2014 WITH APPROXIMATELY 47,000 MILES. FOR THE ENTIRE TIME OF OWNERSHIP, WHEN FILLING THE FUEL TANK, IF AN AUTOMATIC SHUTOFF NOZZLE FEATURE IS USED, GASOLINE WILL SPILL FROM THE TANK WITHOUT TRIGGERING THE AUTOMATIC SHUTOFF. THIS HAPPENS IRRESPECTIVE OF STATION OR PUMP. EXAMPLES FOUND ONLINE OF OTHERS WITH THIS SYMPTOM WERE ULTIMATELY DIAGNOSED AS A FAULTY FUEL RETURN VALVE AND REPLACEMENT OF THE FUEL TANK WAS REQUIRED TO RESOLVE THE PROBLEM. OTHER MAZDA VEHICLES HAVE BEEN RECALLED FOR SIMILAR ISSUE- REFERENCE RECALL 7414D FOR 2014 MAZDA6 VEHICLES. THE SPILLAGE OF SIGNIFICANT AMOUNTS OF GASOLINE DURING FILL-UP PRESENTS A CONSIDERABLE SAFETY HAZARD AND SHOULD BE ADDRESSED.

THE SUNROOF EXPLODED WHILE DRIVING TO WORK THIS MORNING. IT MADE A LOUD POP AND THEN I COULD HEAR THE GLASS SHATTERING. IT HAS STAYED IN TACT BUT IS SHATTERED. *TR

AS I HIT HIGHWAY CRUISING SPEED, THE GLASS ON MY SUNROOF EXPLODED. FORTUNATELY I HAD THE SUN SHADE CLOSED. HOWEVER, I WAS IN THE MIDDLE OF NOWHERE WITH NO SHOULDER TO PULL OFF ON. PART OF THE GLASS WAS SUCKED OUT AND BLEW BACK BEHIND ME. THERE WAS NO OTHER TRAFFIC ON THE ROAD, AND NO POSSIBILITY OF THE GLASS BEING STRUCK OR DAMAGED. JUST SHATTERED. EXPLODED. WITH MY KIDS IN THE CAR! *TR

THIS CAR WAS BOUGHT BRAND NEW IN 2012 AND HAD 20715 MILES ON THE ORIGINAL TIRES, WHICH NEED REPLACEMENT AND ARE UNEVENLY WORN AT THE INNER SIDE DESPITE REGULAR TIRE ROTATION. A YEAR AGO, AN ALIGNMENT SERVICE WAS PERFORMED BUT THE RIGHT REAR CAMBER IS -2.6, OUT OF MANUFACTURER SPECIFICATION. A SECOND ALIGNMENT SERVICE WAS PERFORMED RECENTLY AND DEALER COULDN'T FIX THE PROBLEM, BECAUSE THE REAR CAMBER IS NOT ADJUSTABLE. THIS MUST BE A MANUFACTURER DEFECT AND I SEEK PLACE TO COMPLAIN THIS ISSUE.

TL* THE CONTACT OWNS A 2012 MAZDA 5. THE CONTACT STATED THAT THE FUEL TANK OVERFLOWED WHEN FILLED UP. THIS WAS A RECURRING ISSUE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 42,000.

TIRES: THE 2012 MAZDA 5 GT STANDARD TIRES HAVE DEVELOPED MAJOR SIDE WALL BUBBLE/BLISTERS ON THE TOYO PROXES A18 205/50/R17 ON TWO SEPARATE TIRES WITH ONLY 12,000 MILES. MAZDA AND TOYO REPLACED THE FIRST ONE AND DECLINED TO REPLACE THE SECOND ONE. I REPLACED ALL 4 TIRES FOR THE SAFETY OF MY FAMILY AND OTHERS ON THE ROAD. *TR

2012 MAZDA5. BROUGHT THE CAR TO THE DEALER, TOLD THEM ABOUT THE VIBRATION AND THUMPING NOISE COMING FROM THE BRAKES / TIRES. THEY SAID THE TIRES BALANCES FINE AND COULD NOT FIND ANY ISSUES. DRIVING DOWN THE HIGHWAY, AT 70 MPH. HAD TO HIT THE BRAKES HARD, HAD A TERRIBLE VIBRATION FROM THE HITTING THE BRAKES/TIRES. I HAD THE TIRES LOOK INTO AT 18,000 MILES, THEY SAID NO PROBLEM, THEN AT 22,000, CANT FIND ANY ISSUES, THEY SAID THAT THESE TIRES WEAR FAST AND THAT'S THE WAY THE LOW PROFILE TIRES ARE, NOW I WILL TAKE IT IN AT 25,000 MILES AND SEE WHAT THEY SAY,TREAD WEAR IS TERRIBLE, AT 18,000 MILES IT WAS DOWN TO 5/32 TREAD. I KNOW THAT THERE IS SOME TYPE OF BELT SEPARATION IN THE TIRES, TRACTION IS ALSO TERRIBLE IN THE SNOW AND RAIN, TIRES ARE TOYO PROXES A18. *TR

TL* THE CONTACT OWNS A 2012 MAZDA, MAZDA5 WITH TOYO PROXES ST II TIRES, LINE SIZE P205/50R17. THE CONTACT STATED THAT WHILE HAVING THE VEHICLE INSPECTED, THE MECHANIC INFORMED THE CONTACT THAT ALL FOUR TIRES WERE CRACKED INSIDE. THE VEHICLE WAS TAKEN TO THE DEALER FOR NEW TIRES. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE ON THE TIRES AND VEHICLE WAS 22,400. THE DOT NUMBER WAS NOT AVAILABLE.

FINDING MULTIPLE YELLOW SPIDERS IN THE CAB OF THE OF OUR CAR. *TR

AFTER PURCHASING THE VEHICLE I NOTICED FROM DAY ONE, THERE WAS SOMETHING WRONG IN THE REAR TIRES FOR BRAKE ASSEMBLY. EACH TIME I'D VISIT THE SHOP I WAS TOLD EVERYTHING WAS FINE. I BELIEVE SOMEWHERE AROUND 12,000 MILES I NOTICED THE TIRES WERE GETTING BALD. THEY CHECK THE ALIGNMENTS SHORTLY AFTER THE CAR WAS PURCHASED AND SAID EVERYTHING WAS FINE. LATER I HAD ANOTHER ALIGNMENT DONE BECAUSE THE VEHICLE SEEM TO PULL MORE TO THE LEFT. THEY SAID IT WAS A LITTLE BIT OUT OF ALIGNMENT BUT EVERYTHING WAS OKAY. WHEN I QUESTIONED HIM ON THE TIRES WHICH BY THE WAY I HAD TO REPLACE ONE WHILE ON THE TRIP. THEIR REPLY WITH THE SAME THESE ARE CHEAP TIRES PUT ON BY THE MANUFACTURER AND SHOULD NOT LAST ANYMORE 12,000 MILES. AFTER GETTING NOWHERE I FINALLY WENT TO TIRE KINGDOM AND REPLACED ALL FOUR TIRES AT MY COST. I FELT THE DEALER SHOULD HAVE CONTACTED THE MANUFACTURER AND SEE IF THIS COULD'VE BEEN RESOLVED. NO LUCK. *TR

WE WERE REAR ENDED AND PUSHED INTO ANOTHER CAR IN FRONT, AND THE FRONT SEATS FAILED AND RECLINED WHEN WE WERE REAR ENDED. AIRBAGS DEPLOYED BUT DID NOT COME IN CONTACT WITH US SINCE WE WERE FORCED TO RECLINE. *TR

TIRES: THE 2012 MAZDA 5 GT STANDARD TIRES HAVE DEVELOPED MAJOR SIDE WALL BUBBLE/BLISTERS ON THE TOYO PROXES A18 205/50/R17 ON TWO SEPARATE TIRES WITH ONLY 12,000 MILES. MAZDA AND TOYO REPLACED THE FIRST ONE AND DECLINED TO REPLACE THE SECOND ONE. I REPLACED ALL 4 TIRES FOR THE SAFETY OF MY FAMILY AND OTHERS ON THE ROAD. *TR

I HAD NOTICED MY STEERING WHEEL SHAKING SLIGHTLY WHEN SLOWING FROM HIGHWAY SPEEDS WHEN MY MAZDA5 HAD 13000 MILES. I SERVICED MY CAR AT 18000 MILES FOR AN OUT OF STATE TRIP, AT THIS TIME MY BRAKES WERE AT .08MM AND IN GOOD CONDITION. DURING AND AFTER MY TRIP THE STEERING VIBRATION BECAME SO EXTREME WHEN BRAKING AT HIGHWAY SPEEDS THAT I AVOIDED FURTHER DRIVING ON THE FREEWAY FOR SAFETY. I RETURNED THE CAR TO THE DEALER SERVICE CENTER AND THEY CHECKED MY ROTORS. THEY INFORMED ME THAT "RUN OUT LIMIT" ON ROTORS IS .04MM AND MINE WERE AT .06MM AND WERE SO WARPED THAT THEY COULD NOT BE RESURFACED. THIS PART IS NOT UNDER WARRANTY AND THE SERVICE CENTER WAS UNABLE TO MAKE A DETERMINATION IF THIS WAS "WEAR AND TEAR" OR A "PARTS DEFECT". I ASKED FOR AN EXPLANATION AS TO HOW MY BRAKES HAVE NEVER BEEN CHANGED AND ARE STILL IN GOOD CONDITION; HOW IT COULD POSSIBLY BE "WEAR AND TEAR"? THEY DIRECTED ME TO MAZDA CUSTOMER SERVICE TO GET APPROVAL FOR THE SERVICE. AFTER A FEW DAYS MAZDA AGREED TO REPAIR MY MAZDA5 UNDER "GOODWILL, ONE TIME ONLY" AND NOT UNDER ANY SORT OF WARRANTY. I FEEL THIS IS A BREAKING SYSTEM DEFECT AND SHOULD BE INVESTIGATED. *TR

STARTING A FEW MONTHS AGO, MY STEERING WHEEL SHIMMIED AS I WAS BRAKING. IT WAS INTERMITTENT. IN MAY, THE SHAKING DISAPPEARED BUT A SLIGHT GRINDING SENSATION(NO NOISE) COULD BE FELT WHEN I APPLIED THE BRAKE PEDAL. I DIDN'T THINK IS WAS A BRAKE WEAR PROBLEM SINCE THE CAR WAS RELATIVELY NEW AND I LIVE IN A FLAT AREA WITH NO UNUSUAL STRESS ON THE BRAKES. I WAS ON VACATION FOR A FEW MONTHS AND DID NOT DRIVE THE CAR. MY HUSBAND DROVE IT ONCE AND FELT IT WASN'T SAFE TO DRIVE BECAUSE OF WEAK BRAKING. I TOOK IT TO THE DEALER WHEN I RETURNED. MY BRAKING DISTANCE WAS DOUBLE OF WHAT IT USED TO BE. I FELT UNSAFE DRIVING THE CAR THE 5 MILES TO THE DEALERSHIP. THE DEALER SEEMED TO KNOW THAT MAZDA WOULD PROBABLY FIX THE ISSUE EVEN THOUGH BRAKE ISSUES ARE USUALLY CONSIDERED NORMAL WEAR AND TEAR. I WAS TOLD THAT MAZDA DID FIX THE PROBLEM AT NO CHARGE AND THAT THERE HAD BEEN A DESIGN FLAW WITH THE 2012 MAZDA5'S ROTORS. I WAS TOLD THEY WERE TOO THIN IN THE ORIGINAL DESIGN AND THUS WORE OUT QUICKLY. THEY ALSO INDICATED THEY HAD FIXED IT IN MORE RECENT MODELS. I FEEL THAT THIS SHOULD HAVE BEEN A FORMAL RECALL. THE CAR RAPIDLY WENT FROM A INTERMITTENT BOTHER TO A TRUE SAFETY ISSUE. I CONTINUALLY WORRIED THAT I MIGHT HAVE TO STOP QUICKLY AND WOULD NOT BE ABLE TO. *TR

LIFT GATE SUPPORTS - URGENT SAFETY RECALL RECEIVED- CARDINALE MAZDA PEORIA, AZ, REFUSES TO SCHEDULE REPAIRS-

I HAD 3,000 MILES ON MY 2012 MAZDA 5 WHEN I FIRST COMPLAINED TO A MAZDA DEALER THAT MY CAR WOULD WOBBLE WHEN GOING FORWARD INTO A RIGHT TURN AND IN REVERSE WHEN MAKING A LEFT TURN.'SOMETHING' WOULD ALWAYS CORRECT THE PROBLEM FOR A WHILE WHEN I COMPLAINED DURING MULTIPLE OIL CHANGES. RECENTLY AT 25,000 MILES A DEALER FINALLY TOLD ME MY ROTORS WERE OUT OF ROUND SO THEY WERE GOING TO GROUND THEM DOWN TO MAKE THEM STRAIGHT. I REQUESTED A REPLACEMENT BUT THEY SAID NO. I WOULD NOT EXPECT NOR HAVE I EVER SEEN ROTORS WEAR DOWN BEFORE YEARS OF SERVICE. THERE IS NOW A PERCEPTION OF SKIDDING FOR A SECOND WHEN I GO AROUND A CORNER THAT I HAVE FELT TWICE SINCE THE ROTORS WERE SUPPOSEDLY MADE EVEN. THE CAR IS UNDER WARRANTY. HAS ANYONE ELSE HAD THIS PROBLEM? IS THIS A SAFETY ISSUE? I FEEL UNSAFE AS THE CAR HAS ALWAYS HAD A BALANCE PROBLEM. THE DEALER I BOUGHT THE CAR FROM SAID HE DOESN'T FEEL OR SEE A PROBLEM AND REFUSES TO REPLACE THE ROTORS EVEN THOUGH THE PROBLEM HAS BEEN THERE SINCE I BOUGHT THE CAR. IS THERE ANYTHING I NEED TO WORRY ABOUT OR DO? UPDATED 09/05/13*LJ

CPSC: I1280026A. 2012 MAZDA 5. CONSUMER STATED THAT HIS CAR WOULD HYDROPLANE WHEN HE DROVE IN RAIN, DUE TO THE TYPE OF TIRES ON THE VEHICLE. *LN THE CONSUMER WAS INFORMED THE TIRES NEEDED A BETTER DESIGN TO CHANNEL THE RAIN OUT FROM UNDERNEATH THEM. THE CONSUMER PURCHASED A NEW SET OF TIRES.