2003 Mazda MPV Tires & Wheels Problems

I WOULD LIKE TO REPORT THE VANCE WHO IS THE AUTO MANAGER AT SEARS AUTO IN SALEM, OREGON AT 955 LANCASTER DRIVE NE SALEM, OREGON 97301. I BOUGHT 4 NEW TIRES IN JUNE 2018 AND PURCHASED A ROAD HAZARD PLUS WARRANTY. IN BETWEEN THIS INCIDENT I AM REPORTING TO YOU; I REPORTED VANCE FOR BEING VERY UNPROFESSIONAL TO ME IN THE STORE, MAKING DEMEANING COMMENTS TO ME, AND DENYING ME THE OPPORTUNITY TO BUY ALL SEASON TIRES THAT WERE AVAILABLE ONLINE. I FILED A COMPLAINT IN JULY AFTER GOING IN FOR AN OIL CHANGE AND VANCE DOING SOMETHING TO MY HEADLIGHTS WHEN HE WAS NOT ASKED TO. I AM REPORTING THAT EVERY PART THAT I REPLACE NEW ON MY CAR; VANCE WENT TO THAT AREA (NEW HEADLIGHTS, NEW ROTORS) AND CAUSED ME TO HAVE TO GO RECEIVE ADDITIONAL WORK (WHICH I DID ON MY ROTORS, I HAD TO HAVE THEM MACHINED EVEN THOUGH I HAD NEW ONES PUT ON IN 2016. NEW ROTORS LAST MORE THAN 1 BRAKE PAD CHANGE). I RECEIVED THAT WORK ON SEPTEMBER 10, 2018 AT ANOTHER AUTOMOTIVE SHOP. I WENT TO SEARS ON SEPTEMBER 10, 2018 BECAUSE MY TIRE WAS LOW. MY TIRES ARE STILL UNDER WARRANTY. VANCE FROM SEARS AUTO IN SALEM, OREGON STATED HE WOULD NOT SERVICE MY CAR BECAUSE I FILED A REPORT WITH SEARS CUSTOMER SERVICE. HE STATED I CAN DRIVE TO SEARS IN BEAVERTON, OREGON WHEN VANCE KNEW I HAD A NAIL IN MY TIRE. HE WAS PUTTING MY SAFETY AT RISK. I HAD TO GO BUY ANOTHER TIRE, CALL THE DISTRICT MANAGER (LEO), AND HAVE HIM APPROVE FOR MY TIRE TO BE CHANGED IN SALEM AND TO BE REIMBURSED FOR THE TIRE THAT I PAID FOR. LEO WAS VERY PROFESSIONAL AND FIXED THE SITUATION BUT I AM REPORTING VANCE ATTEMPTING TO COMPROMISE MY SAFETY, WORKING ON AREAS OF MY CAR I DID NOT ASK OR APPROVE, UNPROFESSIONAL ABUSE, AND FOR DISCRIMINATION. THERE ARE OTHER CUSTOMERS THAT HAVE FILED CUSTOMER SERVICE COMPLAINTS AGAINST THIS SALEM AUTO SHOP IN SALEM, OREGON BUT THEY WERE STILL ABLE TO UTILIZE THEIR WARRANTY. I APPRECIATE YOUR INVESTIGATI

UNIROYAL 2256016 AWP II ON ALL FOUR WHEELS. VAN STARTED PULLING TO THE RIGHT AND GOT PROGRESSIVELY WORSE UNTIL I TOOK IT IN FOR ALIGNMENT. ALIGNMENT WAS FINE. KEPT DRIVING. PULLING GOT SO BAD THAT VAN WOULD START CAREENING OFF ROAD IF STEERING WHEEL WAS LET GO (EVEN AT SLOW SPEEDS). REMOVED FRONT RIGHT TIRE AND PUT ON FRONT LEFT WHEEL - VAN STARTED PULLING LEFT. TOOK VAN IN TO TIRE STORE - TECHNICIAN INDICATED TREAD HAD APPROX 15,000 MILES LEFT, BUT TREAD WAS SEPARATING FROM REST OF TIRE. *TR

DT*: THE CONTACT STATED THE TIRE WAS VERY LOW AND SEEMED TO BE FLAT. THE VEHICLE WAS TAKEN TO A TIRE DEALER WHO DETERMINED THE VALVE NEEDED TO BE REPLACE AND THE TIRE WAS INFLATED. IN JULY, ONE OF THE OTHER TIRES WERE VERY LOW. THE VEHICLE WAS TAKEN TO THE TIRE DEALER WHO DETERMINED THE TREAD WAS WORN OUT AND THE TIRE WAS REPLACED. THE TIRE DEALER ALSO DETERMINED THAT ALL THE TREAD ON ALL TIRES WERE WORN AND NEEDED TO BE REPLACED. ONLY ONE TIRE WAS REPLACED AT THAT TIME. THE VEHICLE WAS TAKEN TO THE SERVICE DEALER FOR A SECOND OPINION WHO AGREED THAT THE TREAD OF THE TIRES WERE WORN AND RECOMMENDED NEW TIRES. THE OTHER THREE TIRES WERE REPLACED AT THE TIRE DEALER. THE VEHICLE WAS TAKEN BACK TO THE SERVICE DEALER FOR AN ALIGNMENT. THE VEHICLE HAD ONLY BEEN DRIVEN FOR 14,500 MILES BEFORE THE TIRES HAD TO BE REPLACED DUE TO TREAD WEAR. THE TIRES HAD BEEN SERVICED REGULARLY FOR TIRE PRESSURE AND TIRE ROTATION. THE TIRE MANUFACTURER WAS CONTACTED WHO DETERMINED THAT THEY WOULD REIMBURSE FOR THE TIRES. *AK

COMPLAINT RECEIVED VIA E-MAIL. I WOULD LIKE TO FILE A COMPLAINT REGARDING MY MINI VAN. I WAS DRIVING ON THE INTERSTATE AT 65 MPH WHEN THE RIM ON THE FRONT DRIVER'S SIDE FAILED. THE RIM COMPLETELY CAME APART, AND THE TWISTED METAL CUT MY TIRE. DUE TO THE FACT THAT THE RIM COMPLETELY DISINTEGRATED THE VAN LIFTED OFF THE GROUND. I LOST CONTROL OF THE VEHICLE, AND SKIDDED ACROSS TWO LANES OF THE INTERSTATE. LUCKILY, THE INCIDENT DID NOT OCCUR DURING A BUSY TIME. THERE WERE NO OTHER CARS INVOLVED IN THE INCIDENT, AND THE DAMAGE WAS LIMITED TO THE RIM, TIRE, AND HUBCAP. WE DID NOT HIT A POT HOLE OR ANY OTHER OBJECT IN THE ROAD. I DECIDED TO CONTACT YOU BECAUSE I AM CONCERNED THAT THIS VEHICLE IS EQUIPPED WITH FAULTY RIMS. I HAD MY 16 MONTH OLD CHILD IN THE CAR AT THE TIME. THE FAULTY RIM COULD HAVE CAUSED A SERIOUS OR FATAL ACCIDENT, IF IT WOULD HAVE OCCURRED DURING A BUSY TIME OF DAY. THE VEHICLE HAS 18,500 MILES, AND HAS BEEN PROPERLY MAINTAINED. THE TIRES WERE CHECKED AND ROTATED TWO MONTHS AGO. ALSO, I HAVE TAKEN THIS VEHICLE TO HAVE TWO SEPARATE RECALLS REPAIRED IN THE PAST THREE MONTHS. NEITHER OF RECALL NOTICES WERE RELATED TO THE WHEELS NOR THE AXLES. THE MAN WITH THE TOWING SERVICE SAID THAT HE HAD NEVER SEEN A RIM DAMAGED LIKE THIS ONE WITHOUT BEING INVOLVED IN SOME TYPE OF ACCIDENT. I WOULD APPRECIATE SOMEONE LOOKING INTO THIS MATTER.*AK *TC