There are 8 owner-reported air bags & restraints complaints for the 2002 Mercedes-Benz C-Classin NHTSA's database. These are unverified consumer reports and may not reflect confirmed defects.
TL* THE CONTACT OWNED A 2002 MERCEDES-BENZ C320. THE CONTACT CALLED ON BEHALF OF THE DRIVER. WHILE DRIVING AT AN UNKNOWN SPEED, THE DRIVER LOST CONTROL OF THE VEHICLE. THE VEHICLE SPUN AROUND SEVERAL TIMES AND CRASHED INTO A TREE. THE AIR BAGS FAILED TO DEPLOY AND THE VEHICLE CAUGHT ON FIRE. THE DRIVER WAS KILLED ON IMPACT. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED BY THE POLICE AND DEEMED DESTROYED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED. THE FAILURE MILEAGE WAS UNKNOWN. *DT*JB
WHILE DRIVING TO GET ON THE FREEWAY FROM ON RAMP, MISS JUDGE AND LOST CONTROL OF THE STEERING WHEEL, VEHICLE FLIP FROM FRONT TO BACK ON THE DITCH SIDE OF THE ROAD, DRIVER WAS WEARING A SEAT BELT BUT GOT THROWN OUT DUE TO SEATBELT MALFUNCTION. FRONT AIRBAG ON STEERING AND PASSENGER SIDE DID NOT DEPLOYED, DRIVER SUSTAINED BROKEN SPINAL (NECK), TRAUMA BRAIN INJURY, BROKEN COLLAR BONES, BRUISED LUNGS, TWO BROKEN ARMS TWO BROKEN LEGS. *TR
ON JUNE 9, 2011 I DROVE TO SACRAMENTO, CALIFORNIA TO VISIT MY COUSIN WHEN I GOT THERE I WENT TO LOCK MY DOORS BUT THE LOCK KEPT JUMPING UP AND DOWN. IT FINALLY LOCKED AFTER 12 ATTEMPTS. I TOOK IT TO THE DEALER AND THEY QUOTED ME A PRICE OF $3500.00 TO REPLACE THE REGULATOR. THE SECOND INCIDENT OCCURRED ON JULY 18, 2011 WITH MY BRAKES.THE BREAK WARNING LIGHT CAME ON. I TOOK IT TO THE DEALER AND $795.00 THEY CLAIMED I NEEDED FOR BOTH BRAKES AND ROTORS WHICH I COULD NOT UNDERSTAND SINCE 6 MONTHS PRIOR THE ROTORS HAD BEEN REPLACED. I AGAIN HAD TO HAVE THE ROTORS AND BREAKS REPLACED IN JULY 2012 AS WELL AS THE BACK BREAKS BUT THIS TIME I TOOK IT TO ANOTHER PLACE OTHER THAN THE DEALER AND HERE IT IS 2014 AND THEY ARE STILL HOLDING AND THE COST WAS $495.00 FOR BOTH FRONT AND BACK AS WELL 4 NEW MICHELIN TIRES THE DEALER WANTED TO CHARGE ME $495.00 FOR THE BACK ALONE. THE THIRD INCIDENT OCCURRED IN LAS VEGAS I WAS IN HEAVY TRAFFIC AND THE CAR SHUT OFF. IT STARTED BACK RIGHT AWAY BUT I HAD A TEN HOUR DRIVE TO MAKE IT HOME AND THIS WORRIED ME. THE FOURTH INCIDENT WAS WITH THE SUNROOF I WENT TO THE CAR WASH AND THE WAX THAT WAS USED CAUSED THE SUNROOF TO STICK AFTER IT DRIED AND LATER THE MOTOR WENT OUT BECAUSE OF MULTIPLE ATTEMPTS TO OPEN THE ROOF, THE DEALER QUOTED ME A PRICE OF $5000.00 TO REPAIR IT. LAST BUT NOT LEAST THE SRS LIGHT CAME ON, I TOOK IT TO THE DEALER AND I WAS TOLD THAT THE DRIVERS SEATBELT AND BACK SEATBELT ON DRIVERS SIDE WERE DEFECTIVE AND IF I HAD AN ACCIDENT THE AIR BAGS MIGHT NOT DEPLOY AND THE SEATBELTS MIGHT NOT HOLD, THIS WILL COST ME $700.00 TO HAVE FIXED. I DON'T HAVE A MONEY TREE GROWING IN MY YARD. ALSO MY REAR TAILLIGHT KEPT GOING OUT AND WHAT WE FOUND WAS THAT THE ENTIRE CASING HAD CAUGHT ON FIRE AND BURNED. THE ENTIRE UNIT HAD TO BE REPLACED. I HAVE PAID MORE IN REPAIRS ON THIS CARS THAN I PAID IN GROCERIES OVER THE PASS FIVE YEARS. *TR
TL*THE CONTACT OWNS A 2002 MERCEDES BENZ C-230. THE CONTACT'S CHILD WRAPPED THE NEAREST REAR SEAT BELT AROUND HER NECK, WHILE SEATED IN HER CHILD SEAT. WHILE THE SEAT BELT WAS AROUND THE CHILD'S NECK, IT WOULD NOT LOOSEN AND WAS EXTENDED TO THE POINT THAT THE SEAT BELT COULD ONLY RETRACT. THE CONTACT CALLED THE POLICE AND THEY CUT THE SEAT BELT FROM AROUND THE CHILD'S NECK. SHE WAS UNINJURED FROM THE SEAT BELT FAILURE. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE CURRENT AND FAILURE MILEAGES WERE 60,000.
TL*THE CONTACT OWNS A 2002 MERCEDES BENZ C230. ON 4/10/07 WITH THE FAILURE MILEAGE OF 38,525 THE SRS AIRBAG WARNING LIGHT CAME ON. THE DEALER STATED THAT THE SRS CONTROL UNIT #206-820-64-85 NEEDED TO BE REPLACED, AND WASN'T INCLUDED IN THE WARRANTY. THE CONTACT WAS AWARE OF THE SAFETY RISK INVOLVED DUE TO THE POSSIBILITY OF THE AIR BAG DEPLOYING PREMATURELY. THE CURRENT MILEAGE WAS 38,525. *AK UPDATE 05/04/07*TR
2002 MERCEDES C320 AIR BAG DID NOT DEPLOY ON EITHER SIDE. *TS *** NO ANSWER REQUIRED*** THE AIR BAGS FAILED TO DEPLOY DURING A HEAD ON COLLISION WITH ANOTHER VEHICLE. THE CONSUMER FEELS THAT HAD THE AIR BAGS DEPLOYED NEITHER HE NOR HIS WIFE WOULD HAVE SUSTAINED INJURIES. THE CONSUMER CONTACTED THE MANUFACTURER AND THEY ARE GOING TO SEND A FACTORY INSPECTOR TO INSPECT THE VEHICLE. *NM *NM
SUDDENLY THE VEHICLE SHUT OFF, LOST POWER THAT CONTROLLED THE , BRAKES , STEERING, ETC. CONSUMER'S VEHICLE WENT INTO TRAFFIC AND STRUCK OTHER VEHICLES AT 25 MPH. UPON IMPACT, AIR BAGS FAILED TO DEPLOY. *AK
DEPLOYED AIRBAGS INJURE 2 PA. FIREFIGHTERS DAVE SOMMERS, STAFF WRITER APRIL 24, 2003 EDGELY, PA. FIREFIGHTERS FACE A LOT OF HAZARDS EVERY TIME THEY SUIT UP. BUT THEY DON'T EXPECT TO BE STRUCK BY AUTOMOBILE AIRBAGS SUCH AS WHAT OCCURRED ON TUESDAY WHEN EDGELY FIRE COMPANY FIREFIGHTERS RESPONDED TO A CAR FIRE IN THE 3M INDUSTRIAL PARK IN BRISTOL TOWNSHIP. IN FACT, OFFICIALS SAID ANDY TAGGART, 25, WAS KNOCKED OUT WHEN THE DRIVER-SIDE AIRBAG ON A 2002 MERCEDES BENZ INEXPLICABLY DEPLOYED AS THE VETERAN FIREFIGHTER WAS CHECKING THE DASH FOR DAMAGE. A SECOND FIREFIGHTER, RYAN FLANAGAN, 18, WAS SLIGHTLY INJURED WHEN HE WAS STRUCK IN THE HEAD BY A PARTIALLY DEPLOYING AIRBAG AS HE WAS CHECKING THE RIGHT SIDE OF THE FRONT DASH, OFFICIALS SAID. BOTH WERE RUSHED TO ST. MARY MEDICAL CENTER IN LANGHORNE WHERE THEY WERE KEPT FOR OBSERVATION AND THEN RELEASED EARLY YESTERDAY. FLANAGAN SAID EDGELY RESPONDED TO THE FIRE SCENE AROUND 9:38 P.M. AFTER LEARNING THAT A 2002 MERCEDES BENZ WAS ON FIRE IN FRONT OF A&Z AUTOMOTIVE ON MANNING BOULEVARD. WHEN FIREFIGHTERS ARRIVED, THEY SAW SMOKE COMING FROM UNDER THE DASH AND BEGAN TO GET THE SITUATION UNDER CONTROL. THE DRIVER SIDE AIRBAG BLEW WITH SUCH FORCE IT KNOCKED TAGGART UNCONSCIOUS WHILE THE PASSENGER SIDE BAG, WHICH ONLY PARTIALLY DEPLOYED, STRUCK A GLANCING BLOW OFF THE SIDE OF RYAN FLANAGAN'S HEAD. BOTH FIREFIGHTERS WERE WEARING HELMETS, WHICH LIKELY SAVED THEM FROM FURTHER INJURY. AEROSTAR, THE SECURITY COMPANY WHICH ELECTRONICALLY MONITORS LUXURY CARS SUCH AS THE MERCEDES, HAD AUTOMATICALLY CALLED 911 WHEN IT DETECTED A FIRE UNDER THE DASHBOARD. THE AEROSTAR SYSTEM ALSO AUTOMATICALLY UNLOCKED THE CARS DOORS AND CONTACTED THE OWNER, WHO WAS NOT WITH THE VEHICLE AT THE TIME. THE FIRE INSIDE THE MERCEDES WAS EXTINGUISHED BEFORE IT COULD CAUSE MUCH DAMAGE. *NLM
Complaints are unverified consumer reports submitted to NHTSA. A high complaint count may reflect vehicle popularity, not defect severity. Data sourced from NHTSA public records.
Data synced from NHTSA on Apr 26, 2026