2009 Mercedes-Benz C-Class Complaint Log

THE VEHICLE WOULD NOT START. THE STEERING WHEEL LOCKED AND WAS NOT ABLE TO START OR MOVE THE GEARS HAD TO CALL MERCEDES ROAD SERVICE .TO TOW THE VEHICLE TO A MERCEDES DEALER. *TR

I PARKED MY 2009 C300 WITH ONLY 42K MILES ON IT IN THE GARAGE AT NIGHT. NEXT MORNING I TRIED TO START, THE VEHICLE WOULD NOT START. THE STEERING WHEEL LOCKED AND WAS NOT ABLE TO START OR MOVE THE GEARS HAD TO CALL MERCEDES ROAD SERVICE TO TOW THE VEHICLE TO A MERCEDES DEALER AT DELRAY BEACH, FL. THIS HAPPENED OUT OF THE BLUE WITHOUT ANY INDICATION THAT SOMETHING WAS GOING WRONG. DIAGNOSE WAS MADE AND DETERMINE TO BE ?STEERING LOCK ASSEMBLY COMPLETELY NEED TO BE REPLACED WITH ADDITIONAL TIME TO MANUALLY DRILL OUT THE OLD LOCK.? THIS WAS DUE TO A DEFECTED STEERING IGNITION SWITCH SECURITY ASSEMBLY. THE DEALERSHIP CHARGED ME $1600.00 FOR THE DEFECTED PART. I TALK TO THE DELRAY BEACH MERCEDES-BENZ SERVICE DEALERSHIP DIRECTOR AND SUPERVISOR ANS AS WELL AS MBUSA REGIONAL CASE MANAGER. IT WAS JUST WASTE OF TIME AND NONE OF THEM WANTED TO TAKE RESPONSIBILITY. MERCEDES-BENZ ABSOLUTELY DID NOT WANT TO DO ANYTHING ABOUT IT OTHER THAN CHARGING PEOPLE FOR REPAIR OF A DEFECTED COMPLETE STEERING SECURITY ASSEMBLY. THIS SHOULD BE CONSIDERED RECALL AS TO DO WITH STEERING LOCK. *TR

IN THE MORNING, TRY TO START MY 2009 C300 AND THE CAR DID NOT START AND THE STEERING GOT LOCKED OFF OF THE BLUE. THE CAR HAD TO BE TOWED TO A MERCEDES DEALERSHIP AT DELRAY BEACH, FL. THE PROBLEM DIAGNOSED TO BE RELATED TO: MANUFACTURING DEFECTED STEERING/ELECTRICAL SYSTEM RELATED TO IGNITION SWITCH. THE FOLLOWING REPAIR STATED ON MY REPAIR REPORT: -STEERING LOCK COMPLETE REPLACEMENT -ADDITIONAL TIME TO DRILL OUT THE OLD LOCK MERCEDES BENZ DEALERSHIP SERVICE CHARGED ME $1464.00 FOR THE DEFECTED STEERING LOCK ASSEMBLY. I SEARCHED ON INTERNET AND A LOT OF PEOPLE EXPERIENCED THE SAME PROBLEM (PLEASE SEE THE LINK PROVIDED). I CALLED THE MERCEDES-BENZ USA HEADQUARTER AT NJ AND TALK TO A DISTRICT SERVICE MANAGER AND EXPLAIN TO HIM THAT MY CAR HAS ONLY 42K MILEAGE AND THE STEERING LOCK IS MANUFACTURING DEFECTED AND IT IS NOT CONSIDERED NORMAL WEAR & TEAR AND THEREFORE THIS SHOULD BE REPAIRED WITHOUT CHARGE. UNFORTUNATELY IT WAS LIKE TO TALKING TO THE WALL AND BASICALLY MERCEDES-BENZ DOES NOT WANT TO TAKE ANY RESPONSIBILITY AND TO DO ANYTHING ABOUT IT AND HIT THE CUSTOMER WITH AN EXPENSIVE REPAIR COST. WE AS OWNER OF THE MERCEDES-BENZ SHOULD UNIT AND COMPLAIN TO MERCEDES HEADQUARTER AND NHTSA AND REQUEST THIS DEFECT SHALL BE CONSIDER AS A RECALL. I AM CONCERN IF THE STEERING LOCKS BECAUSE OF THE DEFECTED PART WHAT IS GOING TO HAPPEN DURING DRIVING AND OTHER CASES. THANK YOU. HTTP://WWW.CAR-RECALL.COM/MERCEDES-BENZ/C300/2009 HTTP://WWW.ARFC.ORG/COMPLAINTS/2009/MERCEDES/C300/STEERING/PROBLEM.ASPX. *TR

IN THE MORNING, I TRIED TO START MY 2009 C300 AND THE CAR DID NOT START AND THE STEERING WHEEL LOCKED OUT OF THE BLUE. THE CAR HAD TO BE TOWED TO A MERCEDES DEALERSHIP AT DELRAY BEACH, FL. THE PROBLEM DIAGNOSED AS A MANUFACTURING DEFECT IN THE STEERING/ELECTRICAL SYSTEM RELATED TO IGNITION SWITCH. THE FOLLOWING REPAIR STATED ON MY REPAIR REPORT: - STEERING LOCK COMPLETE REPLACEMENT - ADDITIONAL TIME TO DRILL OUT THE OLD LOCK MERCEDES BENZ DEALERSHIP SERVICE CHARGED ME $1,464.00 FOR THE DEFECTED STEERING LOCK/IGNITION ELECTRICAL ASSEMBLY. I SEARCHED ON INTERNET AND A LOT OF PEOPLE EXPERIENCED THE SAME PROBLEM (PLEASE SEE THE LINK PROVIDED BELOW). I CALLED THE MERCEDES-BENZ USA HEADQUARTER AT NJ AND TALK TO A DISTRICT SERVICE MANAGER AND EXPLAIN TO HIM THAT MY CAR HAS ONLY 44K MILEAGE AND THE STEERING LOCK/IGNITION ELECTRONIC MALFUNCTION IS A MANUFACTURING DEFECTED AND IT IS NOT CONSIDERED NORMAL WEAR & TEAR AND A LOT OF PEOPLE HAVE THE SAME PROBLEM AND IT IS A SAFETY ISSUE. HENCE THIS SHOULD BE REPAIRED WITHOUT CHARGE AND JUSTIFY FOR RECALLS. UNFORTUNATELY IT WAS LIKE TALKING TO THE WALL AND BASICALLY MERCEDES-BENZ DOES NOT WANT TO TAKE ANY RESPONSIBILITY AND TO DO ANYTHING ABOUT IT AND HIT THE CUSTOMER WITH AN EXPENSIVE REPAIR COST. I AM CONCERN IF THE STEERING LOCKS/IGNITION ELECTRICAL PART MALFUNCTIONS, WHAT IS GOING TO HAPPEN DURING DRIVING AND OTHER CASES. THANK YOU. P.S.: PLEASE REFER TO THE FOLLOWING JUST TWO WEB SITES. THERE ARE MORE TO SEE IF YOU SEARCH: HTTP://WWW.CAR-RECALL.COM/MERCEDES-BENZ/C300/2009 HTTP://WWW.ARFC.ORG/COMPLAINTS/2009/MERCEDES/C300/STEERING/PROBLEM.ASPX HTTP://WWW.CARPROBLEMZOO.COM/MERCEDESBENZ/C300/2009/

DROVE MY C300 TO WORK IN THE MORNING. WENT TO LEAVE A FEW HOURS LATER AND THE CAR WILL NOT START. RADIO, ALARM, DASH AND LOCK/UNLOCK ALL WORK BUT YOU CAN NOT HEAR THE STEERING LOCK DISENGAGE WHEN YOU PUT THE KEY IN. FROM WHAT I HAVE SEEN THIS IS A VERY COMMON PROBLEM AND MERCEDES HAS DONE ABSOLUTELY NOTHING TO FIX IT. I HAVE ONLY OWNED THIS VEHICLE FOR 6 MONTHS. IS THIS WHAT WE HAVE TO LOOK FORWARD TO AFTER BUYING A MERCEDES BENZ? *TR

TL* THE CONTACT OWNS A 2009 MERCEDES BENZ C300. WHILE ATTEMPTING TO START THE ENGINE, THE VEHICLE FAILED TO TURN ON AND THE STEERING LOCK ENGAGED. THE VEHICLE WAS TOWED TO THE DEALER WHO REPLACED THE STEERING LOCK AND THE CONTROL UNIT. THERE WAS NO FURTHER INFORMATION AVAILABLE. AFTER RETRIEVING THE VEHICLE AND DRIVING, THE BRAKE EBR, ABS, ESP AND POWER STEERING FAILURE MESSAGES APPEARED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 63,033.

I TURNED THE KEY AND NOTHING HAPPENED. THE CAR WOULD NOT START. LIGHTS WORKED. I CALLED ROADSIDE ASSISTANCE TO HAVE IT JUMP STARTED, DID NOT WORK. I THEN HAD IT TOWED AND WAS TOLD BY THE SERVICE DEPARTMENT AT A CERTIFIED MERCEDES DEALER THAT IT IS A KNOWN DEFECT CALLED ELECTRONIC STEERING LOCK EIS/ESL ALSO REFERRED TO AS TECHNICAL SERVICES BULLETIN LI80-57-P051521. TOTAL COST: $1250 THIS IS MY CAR'S 3RD KNOWN DEFECT: 1) REAR TAIL LIGHTS WOULD CATCH FIRE AND FAIL (FINALLY RECALLED BY MB AND REPAIRED) 2) COMMAND KNOB FOR SATELLITE RADIO AND GPS FAILED AND NOW 3) EIS/ESL DEFECT. *TR

KNOCKING NOISE WHEN TURNING THE WHEEL. WAS TOLD IT COULD BE A CRACKED DRIVERSHAFT. GOOGLED AND SEE THAT THERER ARE NUMEROUS COMPLAINT ON THIS MODEL. MERCEDES SHOULD BE PUTTING OUT A RECALL.

WENT TO START MY CAR. TRIED JUMPING IT OFF THINKING IT WAS THE BATTERY CHECKED ALL THE FUSES. SPENT $70 TO HAVE TOWED TO MY MECHANIC. COME TO FIND OUT IT IS THE EIS SWITCH AND MERCEDES WILL NOT SELL HIM THE PARTS TO FIX ONLY MERCEDES CAN FIX. MY GUY SAID HE COULD FIX FOR $700, MERCEDES DEALERSHIP SAID OVER $1000. COME TO FIND OUT THIS IS A COMMON PROBLEM. AS MY CAR WAS AT MY MECHANIC SHOP ANOTHER MERCEDES CAME IN WITH THE SAME PROBLEM ( UNBELIEVABLE ). MERCEDES TAKES PRIDE IN THE VEHICLES YET WITH A COMMON PROBLEM THEY WILL NOT FIX FOR FREE ( SHOULD BE A RECALL ON THIS PROBLEM ) THIS WILL BE MY LAST MERCEDES I OWN. AUDI WILL BE MY NEXT CAR. VERY DISAPPOINTED IN MERCEDES. *TR

A KNOWN ISSUE WITH MERCEDES BENZ C300 CARD MODEL YEAR 2008 AND UP. THE STEERING IGNITION SWITCH FAILS. THIS IS A DEALER FIX ONLY AND COSTS APPROXIMATELY $1500-$2000 DOLLARS. WHEN YOU GO TO START YOUR CAR NOTHING COMES ON, NO LIGHTS NO NOTHING. THE CAR IS BASICALLY DISABLED AND YOU HAVE TO HAVE IT TOWED TO THE DEALERSHIP. *TR

2009 MERCEDES BENZ C350 - STEERING WHEEL LOCK / $1400 TO REPAIR AND REPLACE THE MODULE. COMMON ISSUE WITH THE C-CLASS. *TR

WENT TO STORE AND WHEN I RETURNED TO THE CAR, THE TRUNK RELEASED NORMALLY AND DOORS UNLOCKED NORMALLY WITH THE KEY FOB. INSERTED THE KEY INTO IGNITION SWITCH. ABLE TO TURN KEY, BUT CAR WOULD NOT START. TRIED LOCKING AND UNLOCKING DOOR WHICH WORKED AGAIN. WAITED ANOTHER MINUTE AND CAR STILL WOULD NOT START. TRIED MOVING STEERING WHEEL, BUT IT WAS LOCKED AND COULD NOT TAKE CAR OUT OF PARK, BUT MADE SURE IT WAS ALL THE WAY INTO PARK. TRIED TO START CAR AGAIN, THIS TIME I HEARD WHAT SOUNDED LIKE A RELAY CLICKING FROM UNDER THE DASH, BUT STILL NO START. AFTER ANOTHER MINUTE, I TRIED AGAIN AND THIS TIME IT STARTED. I CAUTIOUSLY DROVE HOME AND PARKED AFRAID TO DRIVE THE CAR ANY LONGER AS THE IGNITION SWITCH ALSO CONTROLS THE STEERING LOCK AND THERE EXIST THE POSSIBILITY OF THE STEERING BECOMING LOCKED WHILE THE CAR IS IN MOTION, AS SEVERAL OTHERS HAVE POSTED AS HAPPENING TO THEM. A MAJOR SAFETY ISSUE EXIST SINCE THE STEERING COULD LOCK WHILE THE CAR IS IN MOTION AND MERCEDES BENZ SHOULD BE REQUIRED TO RECALL THIS VEHICLE TO REPAIR THIS BEFORE SOMEONE IS SERIOUSLY HURT OR KILLED. *TR

STEERING WHEEL GOT LOCKED WHEN THE CAR WAS IN MOTION. LUCKILY, I WAS DRIVING OFF THE HIGHWAY APPROX. 10 MPH. TARIFFING EXPERIENCE!!! *TR

TL*THE CONTACT OWNS A 2009 MERCEDES BENZ C300. THE CONTACT STATED THAT AFTER STARTING THE ENGINE, THE STEERING WHEEL SEIZED. THE CONTACT ALSO STATED THAT WHEN INSERTING THE KEY INTO THE IGNITION SWITCH, THE VEHICLE FAILED TO START AND THE KEY WOULD REMAIN STUCK IN THE IGNITION. IN ADDITION, ALL THE ELECTRICAL COMPONENTS WOULD REMAIN ON. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 73,000.

TL*THE CONTACT OWNS A 2009 MERCEDES BENZ C300 EQUIPPED WITH COOPER TIRES, TIRE LINE: VELOZZA ZXV, AND TIRE SIZE: 255/35/R18 (N/A). THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 70 MPH, THE TIRE PRESSURE WARNING LIGHT ILLUMINATED. THE CONTACT DISCOVERED THAT THE REAR DRIVER SIDE TIRE WAS FLAT AND THE TREAD SEPARATED FROM THE TIRE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS CONFIRMED THAT THE TIRE READ SEPARATED AND NEEDED TO BE REPLACED. THE TIRES WAS NOT REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE VEHICLE FAILURE MILEAGE WAS 57,965 AND THE TIRE FAILURE MILEAGE WAS 3,500.

CARS SRS LIGHT WENT ON IN RED ON DASH AFTER GASING AND WASHING VEHICLE. TOOK TO NERVEDES DEALER AND TOLD SRS UNIT MALFUNCTIONING $800 ATTACHED DIAGNOSES PAID FOR FIX AND NOW THERE IS RECALL. WILL I BE REIMBURSED FOR THIS SAME ISSUE

WHEN TO GET MY CAR WAXED FOR THE WEEKEND. GOT HOME PARKED THE CAR AND WHEN MY WIFE AND I WERE READY TO GO OUT THE CAR WOULDN'T START. DASH LIGHTS, RADIO, ECT WERE WORKING BUT THE IGNITION WOULDN'T START. I CAN HEAR CLICKS FROM THE ENGINE N THE STEERING WAS LOCKED. BAG IGNITION STEERING LOCK. $1,900 TO FIX HAVEN'T BEEN ABLE TO MOVE THE CAR UNTIL I COME UP WITH THE MONEY TO FIX IT! COMMON ISSUE FROM ALL 2008 & 2009 MERCEDES W204 C CLASS! & NO RECALL. *TR

TAKATA RECALL - WE HAVE CALLED ALEX RODRIGUEZ MERCEDES OVER 5 TIMES AND HAVE TAKEN THIS VEHICLE TO THEIR SERVICE DEPARTMENT NUMEROUS TIME. HAVE ASKED EACH TIME ABOUT THE RECALL AND REPLACEMENT OF THE TAKATA AIRBAGS. WE GET THE SAME ANSWER EVERY TIME-' AS SOON AS WE GET THE REPLACEMENT WE WILL CALL YOU IN TO REPLACE. WE DON'T HAVE THE SUPPLIES RIGHT NOW. ' VERY FRUSTRATING!!

COMMON ISSUE ON THIS MODEL AND YEAR. ELECTRICAL IGNITION SYSTEM / ELECTRICAL STEERING LOCK UNIT AND IT'S NOT SOMEHOW A RECALL. *TR

TAKATA RECALL - NO REMEDY IN A TIMELY MANNER. I HAVE A LONG COMMUTE AND EVERY DAY I AM IN FEAR FOR MY LIFE, MY APPEARANCE, AND MY EYES AND OTHER SENSES BEING DAMAGED BY FLYING SHRAPNEL. I AM AN EMOTIONAL WRECK AND WANT THIS REMEDIED AS SOON AS POSSIBLE, PARTICULARLY WITH HOW DANGEROUS THE ROADS AND DRIVERS ARE ON MY COMMUTE. PLEASE FIX AS SOON AS POSSIBLE. I'D RATHER HAVE NO AIRBAG THAN THIS "TIME BOMB OF SHRAPNEL" WAITING TO GO OFF! HOW COME OTHER CAR COMPANIES ARE REPLACING THE AIRBAGS, BUT NOT MERCEDES?

TL* THE CONTACT OWNS A 2009 MERCEDES BENZ C300. WHILE DRIVING AT APPROXIMATELY 25 MPH, THE CHECK SIGNAL WARNING INDICATOR ILLUMINATED. THE CONTACT OBSERVED THAT THE REAR DRIVER SIDE TAIL LIGHT WAS NOT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V177000 (EXTERIOR LIGHTING). THE FAILURE MILEAGE WAS APPROXIMATELY 68,000. THE VIN WAS UNVAILABLE.

THERE NEEDS TO AN INQUIRY INTO THE SENSORS IN THE STEERING ON THE C CLASS MERCEDES. I JUST HAD MY SENSOR GO OUT WITH ONLY 30,152 MILES ON IT GO OUT. AS I HAVE TOLD OF THIS EXPERIENCE TO OTHER AND THE SAME STORY AROUND 30,000 MILES THEY HAD THE SAME ISSUES RESULTING IN THOUSAND DOLLARS IN REPAIRS. *TR

TAKATA RECALL - I HAVE 2 TAKATA RECALLS (DRIVER AND PASSENGER) ON MY EHICLE AND I HAVE RECEIVED NO UPDATES IN OVER 2 YEARS ABOUT THE STATUS OF WHEN THEY WILL BE AVAILABLE TO REPLACE. EVERY TIME I ASK MERCEDES DEALERSHIP ABOUT WHEN THE TAKATA AIR BAGS WILL BE AVAILABLE, THEY HAVE GIVEN ME NO INFORMATION. THE DEALERSHIP (BOTH THE MERCEDES AT TYSONS CORNER VA AND BETHESDA MD EURO MOTORS) ONLY TELL ME THAT SOMEONE FROM TAKATA WILL NOTIFY ME WHEN THEY ARE AVAILABLE.

YET ANOTHER PERSON WITH A ELECTRONIC STEERING LOCK ISSUE. I TRIED TO LEAVE WORK FOR LUNCH BUT WAS MET WITH THAT ISSUE. I HAD TO HAVE AAA TOW ME TO THE MERCEDES DEALERSHIP WHERE THEY WANT 1200 TO FIX THE PROBLEM....HOW ARE SO MANY OF US EXPERIENCING THIS ISSUE BUT MERCEDES ISN'T DOING ANYTHING TO FIX IT! *JS

CAR WOULD NOT START. HAD TO BE TOWED TO DEALER. REPAIR COST 1150 DOLLARS. ONE WEEK WITHOUT CAR. *TR

INTERMITTENTLY MY LOW BEAM HEADLIGHTS WILL GO ON, GAS GAUGE SLOWLY GOES TO EMPTY, REAR BREAK AND BLINKERS NO LONGER WORK, INTERIOR LIGHTING, AND SUN ROOF DO NOT WORK. I CAN NOT LOCK MY CAR SOMETIMES AFTER FOR ABOUT 5 MINS. IF IT HAPPENS RIGHT WHEN I TURN MY CAR ON, I CAN TRY TO TURN IT OFF AND RESTART AND IT MAY OR MAY NOT HAPPEN AGAIN. SOMETIMES IT HAPPENS RIGHT WHEN I TURN MY CAR ON OR SOMETIMES IT NEVER HAPPENS. *TR

I WENT TO START UP MY CAR IN THE MORNING AND THE KEY WOULD TURN BUT WOULD NOT START THE ENGINE. I KEPT ON GETTING A READING TO REMOVE MY KEY. IT TURNS OUT THAT THE STEERING COLUMN MECHANISM HAS FROZEN UP. I HAD THE CAR TOWED TO THE DEALERSHIP AND THEY WANT TO CHARGE $1,500 TO GET THE ISSUE REPAIRED. FROM WHAT I HAVE RESEARCHED THIS IS A VERY COMMON PROBLEM WITH THE MODEL AND YEAR OF MERCEDES. I ORIGINALLY THOUGHT MY KEY NEEDED TO BE REPROGRAMMED. *TR

I HAD AN ISSUE WITH MY CAR 5 MONTHS AGO DUE TO THE CAR WOULD NOT TURN ON. MERCEDES TOLD ME IT WAS THE KEY AND I NEEDED TO PURCHASE A SECOND KEY. IN THE MEAN TIME, I WAS WAITING FOR THE NEW KEY MY OLD KEY WAS ABLE TO GET MY CAR START. AS TIME WENT BY, THE SAME ISSUE HAPPEN SEVERAL TIMES CAUSING ME TO LOSE WORK AND LEAVING ME IN THE MIDDLE OF NO WARE. FRIDAY NOVEMBER 7 2014 WAS THE LAST INCIDENT AND I DID NOT GET HOME UNTIL 5 AM WAITING TO A SERVICE TRUCK TO PICK UP MY CAR. THIS TIME THE IGNITION SWITCH IT'S NOT WORKING WITH NONE OF THE KEYS. I HAD TO CALL A MY INSURANCE TO PICK UP THE CAR FOR THE SECOND TIME AND TAKE IT TO A CERTIFIED DEALER TO REPLACE THE IGNITION KEY AND STARING WHEEL DUE TO ITS LOCK. *TR

TL* THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING COLUMN LOCKED UP WITHOUT WARNING. THE CONTACT ALSO STATED THAT THE VEHICLE WAS NOT ABLE TO SHIFT INTO GEAR. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE HAD A FAULTY STEERING LOCK. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 41,348.

TAKATA RECALL - THE DEALER HAS CONTINUED TELL ME IT WOULD ME IN THE NEXT FEW MONTHS NOW GOING ON 3 YEARS

I HAVE OWN A MERCEDES BENZ C300 FOR ALMOST FIVE YEARS AND HAD SOME PROBLEMS BUT NOT MAJOR UNTIL RECENTLY. I WHEN TO LUNCH WITH MY WIFE AND DAUGHTER AFTER COMING BACK INTO THE CAR WE ENDED UP BEING STRANDED FOR SEVERAL HOURS WAITING FOR AN EMERGENCY ROADSIDE SERVICE TO FIND OUT WHAT THE PROBLEM WAS. WE INITIALLY THOUGHT THAT WE RUN OUT OF GAS SINCE MY TANK WAS LOW, SO I ORDER GAS FROM AAA ROAD ASSISTANCE AND ALSO JUMP STAR THE CAR THINKING OF A BATTERY PROBLEM BUT NEITHER SOLVE THE PROBLEM. WE HAD NO CHOICE BUT TO TOW THE CAR TO DOWNTOWN LOS ANGELES, CA MERCEDES DEALERSHIP. THE NEXT DAY THE SERVICE CONSULTANT CALL ME AND SEND ME AN EMAIL THAT THE PROBLEM WAS THE ELECTRONIC STEERING LOCK AND THIS IS THE COST TO REPAIR IT $1385.84 . I WAS SHOCKED BECAUSE I TAKE CARE OF MY CAR VERY WELL, I NEVER EXPECTED TO HAVE SUCH A COSTLY REPAIR. I RESEARCH THE PROBLEM AND FOUND OUT THAT MANY PEOPLE HAVE THE SAME PROBLEM. THIS IS SOMETHING THAT MERCEDES BENZ SHOULD LOOK INTO AND TREAT IT AS A RECALL AND NOT AS A WEAR AND TEAR PROBLEM. *TR

I WAS LEAVING WORK, CAR WAS PARKED IN THE LOT, KEY WOULD TURN,LIGHTS AND DASH CAME ON, COULD NOT GET THE CARE OUT OF PARK, ONLY CLICKING SOUNDS FROM THE ENGINE. HAD CAR TOWED TO DEALER, THEY JUST CALLED AND SAID THE STEERING LOCK WAS BAD, REPAIR BILL IS $1100. THIS IS THE SECOND TIME THIS HAS HAPPENED. *TR

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCEDES-BENZ C300W. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBERS: 17V017000 (AIR BAGS) AND 16V081000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL REPAIR IN 2014. THE DEALER (MERCEDES-BENZ OF HAGERSTOWN, 1955 DUAL HWY, HAGERSTOWN, MD 21740) STATED THAT THE PARTS WERE NOT AVAILABLE AND TO CONTACT THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. **TR *TR

I WAS TURNING ON MY MERCEDES BENZ C300 2009, WHEN IT SUDDENLY STATED TAKE YOUR IGNITION, THEREFORE I MADE A PHONE CALL TO MERCEDES BENZ ROADSIDE ASSISTANCE. ONCE THE TECHNICIAN ARRIVED HE CLEARLY STATED IT WAS THE STEERING HOWEVER HE STATES THEY DO NOT HAVE ANY WARNING SIGNS. I AM VERY CONFUSED BECAUSE 09 C300 DID NOT HAVE ANY PRIOR WARNINGS, IT ALWAYS TELLS ME EVERYTHING ON THE SCREEN. THIS REPAIR IS AROUND 1000 AND THE VEHICLE HAS BEEN IN A RECALL BUT THE DEALERSHIP I PURCHASED IT FROM IS FROM CHEVROLET AND THEY DO NOT ACCEPT FROING VEHICLES. I TRULY BELIEVE CONSUMERS SHOULD NOT HAVE TO PAY FOR SOMETHING IT DOES NOT WARN YOU FOR, SPECIALLY SINCE YOU ARE PURCHASING A GERMAN CAR NOT AMERICAN. *TR

THIS MORNING, CAR WOULD NOT START, MESSAGE ON DASHBOARD TO GO TO THE DEALER, TOOK THE KEY IN & OUT AND, AFTER MULTIPLE TRIES, THE CAR STARTED BUT TRANSMISSION WOULD NOT WORK (STAYED ON PARK), TOOK THE KEY IN & OUT AND FINALLY WAS ABLE TO DRIVE TO THE DEALER, STEERING LOCK PROBLEM, THE PART ONLY IS 1 400 $ !!! PROBLEM KNOWN BY MERCEDES BUT THEY NEVER DID ANYTHING ABOUT IT ! DEALER NOT HELPFUL AT ALL. *TR

TL* THE CONTACT OWNS A 2009 MERCEDES BENZ C300. WHILE ATTEMPTING TO HAVE THE VEHICLE SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V177000 (ELECTRICAL SYSTEM), IT WAS DISCOVERED THAT THE HOUSING UNIT FOR THE HEADLIGHTS AND TAILLIGHTS WAS CORRODED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 42,131.

2009 MERCEDES BENZ C300 NEEDS REPLACEMENT OF THE ELECTRIC STEERING LOCK (CODE 6180.57-P-051521), NO WARNING LIGHTS APPEARED CAR WOULD NOT TURN ON. *TR

THE STEERING LOCK ON MERCEDES BENZ 2009 C300 MALFUNCTIONS, MAKING CAR INOPERABLE. DANGER IF OCCURS WHILE DRIVING. KNOWN PROBLEM AND KNOWN ISSUE REPORTED MULTIPLE TIMES. MANUFACTURE DEFECT KNOWN TO MANUFACTURER AND NOT ADDRESSED ACCORDING TO NHTSA - DOT STANDARDS. STANDARDS NOT KNOWN TO BE ENFORCED AT THIS TIME. COSTS TO REPLACE/REPAIR IS APPROXIMATELY $1,180. BE ADVISED: IT IS EXTREMELY IMPORTANT THAT OWNERS OF A MERCEDES BENZ 2009 C300 HAVE THIS WORK COMPLETED PRIOR TO THE STEERING LOCK MALFUNCTIONING. IF NOT DONE SO, IT IS A SAFETY HAZARD TO THE DRIVER AND OTHERS ON THE ROAD. *TR

MY CAR WILL NOT START. BATTERY WAS TESTED AND IS IN GOOD CONDITION. WHEN KEY IS INSERTED THE PANEL SHOWS A MESSAGE SAYING "PLEASE REMOVE KEY". I HAD TO TOW MY CAR TO SERVICE CENTER AND I AM STILL WAITING FOR TECH INFO ON CAUSE OF PROBLEM. I HAVE READ IN NHTSA WEBSITE MANY COMPLAINTS OF THE SAME NATURE. SEEMS THERE IS A MANUFACTURER DEFECT ON THE ELECTRONIC IGNITION SYSTEM ON THIS MODELS. TO ME THIS IS A SERIOUS SECURITY ISSUE TO OWNERS. IMAGINE HAVING IT HAPPEN WHILE CAR IS RUNNING... THE STEERING WHEEL LOCKS AND CANNOT BE UNLOCKED IN ANY WAY. CAR DOES NOT EVEN CRANK. WITH STEERING WHEEL LOCKED TOWERS NEED TO HAVE SPECIAL TOOLS TO HANDLE CAR, NOT ALWAYS AVAILABLE. I CAN NOT BELIEVE THAT WITH SO MANY COMPLAINTS ALREADY FILED NHTSA HAS NOT ORDERED A RECALL ON THIS MATTER. ARE THE COMPUTERS ON THIS MODEL PREPROGRAMMED BY MANUFACTURER TO STOP WORKING AFTER CERTAIN TIME? *JS

TL* THE CONTACT OWNS A 2009 MERCEDES BENZ C300. THE CONTACT STATED THAT THE KEY FAILED TO TURN FROM THE OFF TO ON POSITION. THE CONTACT HAD TO MAKE SEVERAL ATTEMPTS TO START THE VEHICLE. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER. THE TECHNICIAN STATED THAT THE CHIP IN THE STEERING COLUMN NEEDED TO BE REPLACED AND THE KEYS NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 58,000. UPDATED 10/22/2014*LJ THE CONSUMER STATED THE MANUFACTURER WAS CONTACED AND OFFERED ASSISTANCE WITH THE COST OF REPAIR ONLY IF THE REPAIR HAD NOT BEEN PAID PREVIOUSLY FOR. UPDATED 4/1/15 *JS

I WENT OUT TO MY CAR THIS MORNING TO DRIVE TO WORK AND MY CAR WOULD NOT START. THE LIGHTS CAME ON I COULD LOCK AND UNLOCK MY CAR HOWEVER WHEN I PUT THE KEY IN, IT TURN ALL THE WAY BUT IT WOULD NOT CRANK. I CALL MERCEDES BENZ 24 HOUR ROADSIDE ASSISTANCE AND THEY CONFIRMED THAT MY BATTERY WAS NOT THE PROBLEM. THE TECHNICIAN EVEN TOLD ME HE NOTICED THAT THIS HAPPENED TO OTHER OWNERS AND THEY DID NOT KNOW WHY IT WAS HAPPENING WITHOUT WARNING. THIS IS SO UNACCEPTABLE. *TR

AS I RECENTLY RECEIVED A NOTICE FOR MERCEDES BENZ RECALL #14V-177. I WENT UP TO THE NEAREST LOCATION IN FORT WORTH AND THEY SAID I HAD TO WAIT FOR A "SECOND NOTICE" FOR MY TAILLIGHTS TO BE FIXED. I AM DRIVING ON A BAD BRAKE LIGHT FOR 2 MONTHS AND AS I FOLLOW UP WITH THIS DEALERSHIP, THEY SAID IT WOULD DEFINITELY ARRIVE THE FIRST WEEK OF SEPTEMBER. ITS THE 12TH, NO LETTER, NO FOLLOWUP FROM THESE PEOPLE AND I'M CONCERNED WITH HOW MANY OTHER PEOPLE THEY ARE DOING THIS TOO. PLEASE HELP IN ANY WAY AS I HAVE NO LEADS. THANK YOU *TR

TL* THE CONTACT OWNS A 2009 MERCEDES C300. THE CONTACT STATED THAT THE ENGINE FAILED TO START. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC IGNITION SWITCH AND THE ELECTRONIC STEERING LOCK NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE AND THE CURRENT MILEAGE WAS 98,000. UPDATED 09-15-14 *BF THE CONSUMER STATED THAT PRIOR TO THE FAILURE, THE KEY BECAME DIFFICULT TO REMOVE FROM THE IGNITION. UPDATED 2/23/2015 8JS

TL* THE CONTACT OWNS A 2009 MERCEDES BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V177000 (EXTERIOR LIGHTING). THE DEALER WAS CONTACTED INDICATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED AND MADE AWARE OF THE DELAY HOWEVER, THE MANUFACTURER WAS NOT ABLE TO PROVIDE A SPECIFIC DATE OF WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT WAS WAITING TO SCHEDULE THE APPOINTMENT AND REMEDY THE PROBLEM SPECIFIED ON THE RECALL. UPDATED 08/19/14*LJ

IN 2010 I PURCHASE 2009 MERCEDES BENZ C300 FROM A DEALER. CAR WAS NICE AND PERFECT UNTIL A YEAR LATER I HAVE TO CHANGE THE LOW BEAM AND EYES LIDS LIGHT BULB. EVERYTHING WAS CHANGE MY CAR ELECTRICAL WAS BAD MY HEADLIGHTS KEEP GETTING DAMAGE. I CHANGED LIGHT BULBS ABOUT 4 TIMES A YEAR. AND TODAY ON MY WAY HOME FREON WORK MY CAR TAIL LIGHTS MSG STARTING TO SHOW. I TAKE A LOOK THE BULB WAS FINE UNTIL I SMELL THE BURNING CAME OUT OF MY TAIL LIGHTS HARNESS I SAW A BURN WIRE START SPARKING SO I STOP THE CAR AND PULL IT OUT BECAUSE I'M AFRAID IT WILL SPARKING TO THE FUEL TANK. I LOOK UP ONLINE WHAT IS THE COST. IT SEEM LIKE A LOT OF PEOPLE HAS THE SAME ISSUE AS ME. NOW I DON'T KNOW WHAT TO DO BESIDE LOOKING ON INTERNET AND FIND THE WAY TO SOLVE THIS PROBLEM. HTTP://M.MBWORLD.ORG/FORUMS/SHOWTHREAD.PHP?T=465331&STYLEID=20 THIS LINK WILL SHOW EVERYBODY HAVE THE SAME ISSUE AND I DON'T KNOW WHY MERCEDES NEVER RECALL AND FIX THIS PROBLEM. WHAT WILL HAPPEN IF I KEEP ON DRIVING AND THE WIRE SPARK TO THE FUEL. PLEASE HELP I'M NOT ASKING THIS JUST FOR MYSELF BUT FOR OTHER PEOPLE WHO DOESN'T KNOW. THANK YOU. *JS

MY 2009 C300 WAS JUST TOWED TO THE BENZ DEALER FOR THE "TECHNICAL SVS BULLETIN" KNOWN AS LI80-57-P051521. (THE KNOWN AND DOCUMENTED INTERNAL ISSUE WITH THE ELECTRONIC STEERING LOCK CAUSING CRANK FAILURE THAT HAS BEEN IDENTIFIED BY THE NHTSA.) I WOULD LIKE TO KNOW WHY BENZ IS NOT ASSISTING WITH THIS MATTER. LAST YEAR I JUST REPLACED THE BACK LIGHTS ON THE VEHICLE THAT WAS SMOKING AND BURNING; CAUSING MY BRAKE LIGHTS TO GO OUT AND CAUSING DAMAGE TO ITEMS IN MY TRUNK. NOW FINALLY, THAT PART IS NOW BEING RECALLED! WHY IS BENZ AWAITING FOR SOMETHING BAD TO HAPPEN BEFORE THEY TAKE RESPONSIBILITY FOR THEIR PARTS. WITH ALL OF THE DOCUMENTED COMPLAINTS OF THE C300 CAR NOT CRANKING DUE TO THE FAILURE OF THE ELECTRONIC STEERING LOCK, WHY IS BENZ BEING ALLOWED TO GO FORWARD WITHOUT A RECALL OF THIS FAULTY PART THEIR INSTALLING IN THESE CARS? IT SEEMS VERY EVIDENT THAT THOUGH BENZ HAS DOCUMENTATION OF "CONSISTENT FAILURE" OF THE EIS/ESL ON THE C300S, THEY'RE REFUSING TO RECALL THE CARS FOR THESE ISSUES IN AN ATTEMPT TO GENERATE CONSTANT BUSINESS FOR THE BENZ DEALERSHIPS. (FOR INSTANCE, WHEN I WALKED INTO THE DEALERSHIP, MY SERVICER WAS ABLE TO QUOTE ME A PRICE ON THE REPAIR OF MY CAR WITHIN SECONDS AS HE STATED THAT HE JUST COMPLETED THE SAME REPAIR ON A CAR SAME MAKE, MODEL AND YEAR AS MINE THE DAY BEFORE....UUMM...WHAT A COINCIDENCE!) THIS RACKET THAT BENZ IS RUNNING HAS COST ME $1,000.00. THIS HAS TO BE AGAINST THE LAW. I'LL HAVE TO LOOK UP THE TEXAS DECEPTIVE TRADE ACT AND/OR REPORT THIS TO THE TEXAS ATTORNEY GENERAL. *TR

WITHOUT ANY WARNING, MY CAR WILL NOT START. THOUGHT IT WAS THE BATTERY, BUT NO LUCK. THE KEY OPEN THE DOOR, THE LIGHTS INSIDE OF THE CARE COME ON, AND THE SCREEN STILL POPS UP ON THE DASHBOARD. THE STEERING WHEEL IS LOCKED AND YOU CAN NOT CHANGE THE GEAR. I HAD TO GET MY CAR TOWED TO THE DEALERSHIP. CAR HAS ALMOST 70 K MILES ON IT. VERY DISSAPOINTED TO READ THE OTHER COMPLAINTS AND THE PROJECTED COST TO FIX. ABOUT A YEAR AND A HALF AGO I ALSO PAID OUT OF POCKET FOR THE REAR LIGHT PANEL DUE TO IT NOT WORKING. I RECENTLY LEARNED THAT THE REAR LIGHTING ISSUE IS AN OFFICIAL RECALL. NOW THE HURDLE BEGIN FOR ME TO GET REFUNDED FOR NEARLY $500. :( *JS

TL* THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE LOST POWER STEERING WITHOUT WARNING. THE STEERING WHEEL BECAME HARD TO MANEUVER. THE VEHICLE WAS TOWED TO THE DEALER. THE CONTACT WAS UNAWARE OF THE EXACT PARTS NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 38,000.

TOTAL 4 WHEELS LOCK AT HIGHWAY SPEED WITHOUT ANY WARNING. RECENTLY, A VERY UNSAFE INCIDENT HAS OCCURRED TO ME WHILE I WAS DRIVING ON THE HIGHWAY. I WAS DRIVING ON 202 SOUTH HEADING TOWARDS WEST CHESTER, PA NORTH OF EXIT 29; MY SPEED WAS ABOUT 50 MPH. ALL OF A SUDDEN THE CAR WENT FROM 50 MPH TO A COMPLETELY UNCONTROLLED FULL STOP WITH 1 TO 2 SECONDS. THE TIRES LEFT SKID MARKS ON THE ROAD. THE SEAT BELTS AVOID ME FROM BEING THROWN OUT OF THE CAR. I TRIED TO MOVE THE CAR IN ORDER TO AVOID TRAFFIC COMING AT ME AT 50 MPH BUT I COULD NOT. THE WHEELS OF THE CAR SUDDENLY LOCKED UP AND THE CAR COULD NOT BE MOVED. LUCKILY, THE CAR BEHIND ME WAS ABLE TO STOP WITHOUT ANYONE GETTING HEART. ALSO ALL THE INCOMING CAR AT THE HIGHWAY SPEED WERE ABLE TO SUDDENLY AVOID HITTING ME. THIS INCIDENT OCCURRED WITHOUT ANY WARNING OR ANY INDICATION THAT THERE IS A PROBLEM WITH THE CAR. THIS COULD HAVE BEEN A MULTI CAR ACCIDENT WITH POSSIBLE MAJOR INJURIES OR POSSIBLE FATALITIES. THE POLICE COULD NOT BELIEVE THAT THIS CAN HAPPEN AND THEY HAVE NEVER ANYTHING LIKE THIS BEFORE. THE CAR WAS TOWED TO THE MERCEDES DEALER. THE DEALER CALLED ME BACK TELLING ME THAT IT WAS THE SUDDEN FAILURE OF THE FRONT DIFFERENTIAL WITHOUT ANY WARNING. I CALLED MERCEDES AND THEY RESPONDED BY SAYING THAT THERE WAS A LEAK IN THE TRANSFER CASE. I INDICATED THAT THE CAR IS PARKED IN A GARAGE AND I WOULD HAVE SEEN THE LEAK FROM THE TRANSFER CASE. I WOULD LIKE THIS INCIDENT BE SERIOUSLY REVIEWED BY MERCEDES IN ORDER TO AVOID THIS FROM OCCURRING ON THE ROAD AGAIN AND BY THE DEPARTMENT OF TRANSPORTATION OR OTHER GOVERNMENT AUTHORITIES. AGAIN, LUCKILY NO ONE WAS HURT. *TR

CPSC: I1470034. 2009 MERCEDES BENZ C300. CONSUMER STATED WHILE DRIVING ON THE HIGHWAY THE CAR WHEELS LOCKED AND THE CAR WENT TO A FULL STOP FROM 45 TO 0 IN VERY FEW SECONDS. *LN