2008 Mercedes-Benz E-Class Visibility & Wipers Problems

The contact owns a 2008 Mercedes-Benz E-350. The contact received notification of NHTSA Campaign Number: 19V918000 (Visibility). The vehicle was taken to the dealer. The contact informed the dealer that the sunroof had not been used in 10 years. In addition, the contact informed the dealer of an issue while attempting to close the sunroof ten years ago. The vehicle was not inspected, and the dealer declined the recall repair. The contact was informed that if the recall repair was performed and the sunroof fractured, the vehicle owner would be responsible for the repair. The contact was unsure if the previous sunroof issue was with the vehicle or a previous vehicle that the contact had owned. The manufacturer was contacted, and a case was filed. The contact was advised to take the vehicle to an alternate dealer for assistance. The vehicle was not repaired. The failure mileage was unavailable.

The contact owns a 2008 Mercedes-Benz E350. The contact stated that the vehicle was recently repaired under NHTSA Campaign Number: 19V918000 (Visibility). The contact stated that the sunroof was working prior to the recall repair. After the recall repair, the contact opened the sunroof to check the operation of the sunroof; however, the sunroof failed to close as needed. The vehicle was taken back to the dealer and the sunroof was manually closed and the contact was informed that the sunroof should not be opened. The sunroof was not repaired. The contact called the dealer several times but was unable to speak with the Service Manager. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was 86,876.

panoramic sunroof stuck will not close. generally dealer purportedly recalled select vehicles acknowledging issue, however oem states this particular vin is not included in recall, not making any sense, if they acknowledge problem but decline to resolve for others

TL* THE CONTACT OWNS A 2008 MERCEDES-BENZ E550. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V918000 (VISIBILITY) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE SUN ROOF DETACHED FROM THE VEHICLE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF NORTH HAVEN (620 WASHINGTON AVE, NORTH HAVEN, CT 06473, (203) 239-1313) WHERE THE SUN ROOF WAS REPAIRED. THE CONTACT MENTIONED THAT THE RECALL REPAIR WAS COVERED UNDER THE VIN HOWEVER, SHE WAS CHARGED FOR THE REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 115,018. PARTS DISTRIBUTION DISCONNECT. ## VIN PASSED ## MERCEDES-BENZ 2008 ##

TL* THE CONTACT OWNS A 2008 MERCEDES-BENZ E-350. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V918000 (VISIBILITY) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. (ATLANTA CLASSIC CARS 1705 BOGGS RD NW, DULUTH, GA 30096, WAS CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT WAS CONCERNED ABOUT THE VEHICLE SAFETY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2008 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V918000 (VISIBILITY) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2008 MERCEDES-BENZ E550. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V918000 (VISIBILITY) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED W.I. SIMONSON MERCEDES-BENZ (1626 WILSHIRE BLVD, SANTA MONICA, CA 90403; (855) 677-2690) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2008 MERCEDES-BENZ E350. THE CONTACT STATED THAT THERE WAS AN ABNORMAL SCRAPING SOUND HEARD WHEN THE PASSENGER'S SIDE FRONT WINDOW WAS ROLLED UP OR DOWN. THE CONTACT STATED THAT WATER LEAKED INTO THE VEHICLE FROM THE SUNROOF. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V918000 (VISIBILITY) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. CROWN EUROCARS (8302 US HWY 19 N, PINELLAS PARK, FL 33781) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 38,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.