2020 Mercedes-Benz E-Class Body & Structure Problems

I was operating my car on a 4-lane highway early in the morning, conditions were sunny and weather was approximately 50 degrees. Without warning the panoramic sunroof on my E63S exploded with a loud pop and showered the interior of my car with glass. This was sudden and unprovoked by any outside object or force. Mercedes Benz USA has denied any responsibility via both dealership and choosing to be non-responsive to my MBUSA incident claim on the matter. In searching, this seems to be a common problem.

THE DOOR HINGES ARE DEFECTIVE. WHEN THE DOOR IS OPENED, IT CLOSES TOO QUICKLY. THE DETENTS DO NOT WORK. THEY DO NOT HOLD THE DOOR AJAR. THIS IS A LONG, HEAVY DOOR AND WHEN IT SLAMS SHUT ON YOUR LEG, ANKLE OR FOOT IT REALLY HURTS! THE ONLY WAY TO GET OUT OF THE VEHICLE SAFELY IS TO PUT YOUR FOOT AGAINST THE DOOR TO HOLD IT OPEN WHILE YOU EXIT. I BROUGHT THIS PROBLEM TO THE ATTENTION OF MB, WHO AGREED TO REPLACE THE HINGES ON THE DRIVER'S DOOR. ONCE THIS WAS DONE, THE DOOR WORKED FINE... FOR A MONTH. AND THEN IT SUFFERED THE SAME PROBLEM OF SLAMMING SHUT OR NOT STAYING OPEN. MB SUBSEQUENTLY REPLACED THE HINGE ON THE PASSENGER DOOR, WHICH IS HARDLY USED, SO I HAVE NO DATA FOR THAT. I HAVE WRITTEN TO MB ON SOCIAL MEDIA AND RECEIVED A RESPONSE THAT THEY WOULD "LOOK INTO IT." THIS IS A DANGEROUS CONDITION. IT MAKES ENTERING AND EXITING THE CAR PAINFUL AND STRESSFUL. MB NEEDS TO RE-ENGINEER THIS HINGE SO THAT IT WORKS AS IT IS SUPPOSED TO AND DOESN'T INJURE PEOPLE. LAST MONTH A FRIEND ARRIVED IN THE COUPE VERSION OF THIS CAR. AS HIS WIFE GOT OUT OF THE CAR, THE DOOR SLAMMED SHUT ON HER ANKLE. I TOLD HER TO CALL MB. THIS IS A SERIOUS PROBLEM WHICH COULD RESULT IN DEBILITATING INJURY. IT NEEDS TO BE CORRECTED.