2013 Mercedes-Benz G-Class Complaint Log

On February 8, 2023, I was driving the vehicle when the driver's side front door swung open while I was driving. The door would not close - the locking mechanism in the driver's front door completely failed and would not engage the door latch. My safety was put at extreme risk - the door flew open as I was taking a turn and I was forced to try to hold the door closed while driving the car. The local Mercedes Benz dealer confirmed the problem noting that the door locking mechanism was "defective"; however, Mercedes Benz did not assume responsibility for the failed door mechanism claiming that the vehicle was no longer under warranty. I did receive a very slight discount but was forced to pay for mostly all of the repair costs. There was no warning of the problem in advance - the door simply flew open while taking a turn as I was driving the vehicle and the only thing that stopped me from falling out of the vehicle was the seat belt. Mercedes Benz should institute a recall of this vehicle model - this was a very dangerous situation and I could have been hurt or killed had I not reacted quickly. I did report this to Mercedes Benz North America.

The contact owns a 2013 Mercedes-Benz G550. The contact stated while driving approximately 40 MPH, the vehicle started drifting to the right. The contact attempted to turn left and the steering wheel failed to operate as designed. The vehicle then struck the curb. The service EPS warning light was illuminated. There was no injury sustained. The vehicle was towed to the dealer and was diagnosed with a stripped steering link. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 62,275.

The contact owns a 2013 Mercedes-Benz G550. The contact stated while driving 35 MPH, there was a grinding sound coming from the steering column. The contact stated that the steering wheel was not responding while turning to the left or the right. The contact pulled over and after a short stop resumed driving. The contact stated that the EPS malfunction warning light was illuminated and the vehicle lost power steering functionality. The contact stopped the vehicle and the vehicle was towed to the residence. The vehicle was not repaired. The contact researched the failure online and related the failure to NHTSA Campaign Number: 17V250000 (Steering). The vehicle had not been taken to a dealer or independent mechanic. The vehicle had not been diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 60,000.

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ G63. WHILE DRIVING APPROXIMATELY 8 MPH, CHANGING LANES TO MAKE A LEFT TURN, THE STEERING WHEEL JERKED AND CAUSED THE FRONT PASSENGER EDGE OF THE CONTACT'S VEHICLE TO CRASH INTO ANOTHER VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO CORAL GABLE MERCEDES-BENZ, LOCATED ON 300 ALMERIA AVE, CORAL GABLE, FL, 33134. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS LATER TAKEN TO A COLLISION CENTER LOCATED ON 19191 SW 108 AVE, MIAMI, FL 33157, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

WHILE DRIVING ON NEW YORK CITY'S WEST SIDE HIGHWAY MY HOOD STARTED TO VIBRATE AND SUDDENLY POPPED OPEN COMPLETELY OBSCURING MY VISION. FORTUNATELY I MANAGED TO PULL OVER WITHOUT INJURY. I SUBSEQUENTLY BROUGHT THE CAR IN EVERY TIME THE HOOD WOULD START TO RATTLE. AFTER A DOZEN ATTEMPTS I GAVE UP AND RECENTLY SOLD THE CAR. I HAVE THE REPAIR ORDERS THAT SHOW THE DOZENS OF TIMES THIS CAR WAS IN REPAIR OVER THE LAST 3 YEARS..