2022 Mercedes-Benz GLC-Class Complaint Log

The contact owns a 2022 Mercedes-Benz GLC300. The contact stated while driving 65 MPH, the Distance Assist Distronic engaged and the vehicle slowed down abruptly. The contact immediately disengaged the Distance Assist Distronic and resumed driving. The vehicle was taken to an unknown dealer where he was informed that the vehicle operated as designed. The dealer disabled the Distance Assist Distronic; however, the system reengaged while driving. The vehicle was taken to a second dealer who disabled the feature; however, the failure recurred while driving. The manufacturer was notified of the failure and a case was opened. The vehicle was not diagnosed or repaired. The failure mileage was approximately 1,500.

I purchased my car 2022 Merced-Benz GLC 300 from Park Place Motorscar in Arlington Texas on February 17, 2022, and have issues with the steering wheel shaking when I drive over bumps. I have raised the problem with the dealership service department and they have not fixed it after 3 attempts. This is a safety issue and I am very concerned.

Driving on uneven surfaces the steering wheel start shaking and vibrating including the car body.

When driving at 40 to 60 MPH and hit shallow pot hole or bump in the road the front wheels violently shake and the steering wheel (electric steering) violently vibrates for 5 to 8 seconds. Dealer checked the vehicle and claims there is nothing wrong with it but did turn off the "attention assist" setting from sensitive setting claiming it was the cause. The issue still exists but not as violent. I'm concerned of loosing control of the car/my safety. FYI: never experienced this issue with my previous car (same car two years older ,2020 GLC 300).