2018 Mercedes-Benz GLE-Class Complaint Log

TL* THE CONTACT OWNS A 2018 MERCEDES-BENZ GLE550E. WHILE DRIVING AT LOW SPEEDS OUT OF A PARKING LOT, THE STEERING WHEEL WAS TURNED TO THE RIGHT AND THE VEHICLE STARTED TO SPIN OUT OF CONTROL WITHOUT WARNING. THE CONTACT STOPPED THE VEHICLE BY FORCEFULLY DEPRESSING THE BRAKE PEDAL. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF CORAL GABLES (300 ALMERIA AVE, CORAL GABLES, FL 33134, (305) 445-8593) WHERE A DIAGNOSTIC TEST FOUND NO FAILURE WITH THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 8,000. THE VIN WAS NOT AVAILABLE.

WHILE PARKING CAR IN A PARKING SPOT IN PRIVATE OFFICE PARKING, THE CAR ACCELERATED ITSELF (WHILE PRESSING THE BRAKE TO STOP IT) AND RAN INTO FRONT WALL. THIS SIMILAR PROBLEM HAS SHOWN EARLIER WHERE CAR ACCELERATED ITSELF WITHOUT CAUSING ANY ACCIDENT. APPARENTLY PROBLEM EXIST WHERE CAR SOMETIME ACCELERATE ITSELF. LAST TIME ACCELERATION CAUSE CRASH INTO FRONT WALL WITH SEVERE DAMAGE TO THE CAR. NOW CAR IS AT BODY SHOP FOR REPAIR. CAR WAS HEADING STRAIGHT INTO GLASS WINDOW BUT DRIVER TURNED THE WHEEL TO RIGHT TO SAVE GLASS WINDOW AND DIRECTED TOWARD THE PILLAR. AS THIS CAN BE SEEN IN THE PICTURE. THIS IS THE REASON FOR THE CRASH TO BE AT AN ANGLE, THIS WAS DONE TO AVOID CRASHING INTO BUILDING WINDOWS AND INJURING INHABITANT OF THE BUILDING.

ELECTRIC POWER STEERING FAILED WHILE CAR WAS IN MOTION, CAUSING UNSAFE CONDITION, LOSS OF STEERING CONTROL AND LOW SPEED COLLISION WITH CONCRETE WALL. VARIOUS WARNING MESSAGES IN THE INSTRUMENT CLUSTER APPEARED. MBUSA INSPECTED VEHICLE, AND AN ELECTRONIC STEERING CONTROL FAULT CODE WAS FOUND. TECHNICIAN STATES IN REPAIR ORDER "STEERING RACK SHORTED" AND "PERFORMED SDS AND FOUND NO COMMUNICATION WITH ELECTRIC POWER STEERING CONTROL UNIT." MBUSA REFUSED TO MAKE ANY REPAIRS UNDER WARRANTY, STATING MBUSA "PERFORMED VERY THOROUGH ANALYSIS OF THE SUBJECT VEHICLE AND FOUND THAT THE VEHICLE OPERATED AS DESIGNED WITHOUT DEFECT AT THE TIME OF THE INCIDENT." PRIOR MODEL YEARS OF THE SAME MODEL VEHICLE WERE RECALLED FOR DEFECTIVE COMPONENTS AND WATER INGRESS INTO THE ELECTRIC POWER STEERING CONTROL UNIT (SEE: NHTSA SAFETY RECALL REPORT: 17V-241).

TL* THE CONTACT OWNS A 2018 MERCEDES-BENZ GLE350. WHILE DRIVING AT NIGHT, THE HEADLIGHTS FAILED TO ILLUMINATE ADEQUATELY. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF DURHAM (919-794-7077, LOCATED AT 110 KENTINGTON DR, DURHAM, NC 27713) AND THE BULB LOCATIONS WERE ADJUSTED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE HEADLIGHTS WERE PERFORMING AS DESIGNED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 20. THE VIN WAS NOT PROVIDED.

LOW BEAM HEAD LIGHTS ARE VERY POOR AND I AM NOT ABLE TO DRIVE THIS CAR AT NIGHT. I GOOGLED ABOUT THIS ISSUE, AND I SEE LOT OF PEOPLE COMPLAINING ABOUT THE SAME ISSUE ON MERCEDES GLE. I AM WILLING TO PAY MONEY TO FIX THIS ISSUE, BUT DEALER SAID HE CAN NOT DO ANYTHING ABOUT IT NOW. I TALKED TO MERCEDES AND THEY ALSO SAID THEY HAVE NOT RECEIVED ENOUGH COMPLAINTS ABOUT IT.

WHEN THE ENGINE IS SHUT OFF WHILE THE TRANSMISSION IS STILL IN DRIVE, THE TRANSMISSION IS AUTOMATICALLY SHIFTED INTO NEUTRAL, NOT PARK. AS A RESULT, THE PASSENGER ATTEMPTING TO EXIT THE VEHICLE COULD NOT DO SO BECAUSE THE VEHICLE WAS ROLLING...VERY UNSAFE, ESPECIALLY IF CHILDREN WERE GREETING THE VEHICLE.