2021 Mercedes-Benz GLS-Class Complaint Log

The vehicle suffered a sudden, catastrophic 48V mild-hybrid electrical power supply breakdown and complete system failure while traveling at highway speeds during a cross-country move. The sudden failure forced an emergency lane change into an isolation zone just off the highway. The sudden failure left the cabin completely powerless with no operational safety systems, hazard lights, or air conditioning in extreme 100+ degree heat. This roadside isolation created an immediate physical hazard and directly inflicted acute heat exhaustion and severe dehydration, requiring a subsequent emergency clinical medical evaluation on July 5 for lingering environmental exposure symptoms. Subsequent forensic diagnostics performed at an authorized secondary dealership (Mercedes-Benz of North Scottsdale) captured digital video evidence of active, high-voltage 48V electrical arcing across a completely loose, un-torqued main grounding network connection left by a prior repair facility (Mercedes-Benz of Syracuse) during a major warranty engine removal repair just 7 days prior. Secondary dealer diagnostics officially logged this internal structural failure under factory tracking as Damage Code 5482G388. The loose connection created an active, immediate thermal and fire hazard capable of igniting nearby fuel or fluid lines. The original repairing facility deflected liability, claiming the high-voltage ground studs 'loosen due to many reasons' on an asset with no prior electrical faults. This creates a severe ongoing fire, thermal, and crash risk for this model year's 48V electrical system architecture.

48V battery has repeated failures where I'm driving. safety concern, When it fail, it will pop up warning1) only drive below 50 miles/hour; then it becomes2) stop vehicle immediately; then ) multi-media system suddenly shut off while I'm driving. I tested by 48V battery which only has below 60% health. with 4 error code all related to V48 battery and management system: B183214; B183216; B183217; B183371; 48V battery is under Emission control component warranty which has 5 years/50000miles in Federal for MediumDutyVehicle and 7 years/80000 in WA state. My car is listed as MediumDutyVehicle in Mercedes service book. Mercedes refused to replace my unhealthy battery. Mercedes Charging me diagnosis fees for failure of V48 Battery. this should be waived since the part is under warranty Mercedes refused to provide battery health report to me even I explicitly asked from them, they just cleared the code and told me my battery is fine

The contact owns a 2021 Mercedes-Benz GLS580. The contact stated that after entering the vehicle, the contact became aware of an abnormally strong fuel odor inside the vehicle. There was no warning light illuminated. The vehicle was taken to two independent mechanics who referred the contact to the local dealer for assistance. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 83,000.

Both rear wheels on this vehicle have developed cracks which leads to tire pressure loss. Apparently, this is a common issue with Mercedes' heavier vehicles like the GLS and S series sedans. To be clear, I did not hit anything. I did not do any unusual driving. Both rear tires are fine. While you expect that certain components on a vehicle will have problems, it is also reasonable to expect that wheels will not crack prematuraly. Mercedes is aware of the problems. They were named in a class action lawsuit that was dismissed because cars were out of warranty. Warranty or no warranty, this is a major safety issue as a loss in tire pressure can be catastrophic.

On [XXX], I was heading home from work traveling [XXX] on [XXX] through Atlanta's usual heavy traffic. I smelled smoke inside my car and saw fire flames coming from under my passenger seat. My initial reaction was to try to put the fire out with my hat without burning myself. Also, I had to try to navigate across multiple lanes of traffic without hitting anyone and avoiding anyone hitting me. Safely, i reached the side of the interstate and exited the vehicle. As I stood from afar watching my vehicle burn; the reality sat it that a few minutes earlier that could have been me trapped burning inside, injured or even death because something had failed in my vehicle. Later, when I finally arrived home, I started researching on the internet to see if anyone else had experienced problems with their MB 450 GLS catching fire. Surprisingly, I found that recalls had been issued in April 2022 and March 2024 for a possible fire risk from a 48volt loose ground wire issue under the passenger seat. At that time supposedly there were no reported injuries or crashes related to this issue until now. If I am the first to witness this issue, then so be it because I saw the fire burning from inside under my passenger seat before it FULLY torched my vehicle I reported this issue first to Progressive Insurance and Mercedes-Benz Corporate. Progressive has provided my transportation according to policy for my first 30 days. As I approached the end of my rental period, I spoke with MB Corporate to see if there was anything that they could do as far as providing me transportation. I was told that there was nothing that they could do because they were not a dealership with cars to loan. The joint vehicle fire investigation was schelduled for 29 April 2025. On 25 April 2025, Progressive informed me that MB Corporate had moved the fire investigation date to 29 May 2025. NOW, what am I suppose to do? It has been almost two months that I have been without a vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6

System malfunctioned detail: 48v battery malfunction, 12v battery malfunction. Safety concern: I was driving on [XXX] , the battery malfunction warning suddenly pop up, and I couldn't accelerate my car beyond 30 MPH, my whole family were on the car during that time. it's life threatening issue needs to be addressed. Luckily we managed to pull over to a safe border way. It's first time I encountered this issue, but on [XXX] , seems like many people encountered it. Dealer is inspecting the issue currently. orange warning msg pop up first says "48v battery malfunction", few minutes later become red warning msg, while I pulled my car to the sideway, it became red "12v battery malfunction". INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Vehicle has just over 31k miles. ON multiple occasions, the vehicle randomly shuts off and displays a 48 volt battery error on the screen followed by a check engine light. This has happened in the middle of a busy intersection and at 75mph on the interstate. Each time it does this, I have taken it to a Mercedes dealer for repair/troubleshooting. THey perform the Mercedes required steps to repair the known issue and each time the issue persists. The car has been at a dealership for almost a combined 30 days now with no end in sight. I do not feel safe knowing that Mercedes cant seem to solve the problem and instead puts me back on the road knowing the car is not right and risks injury to my family as the issue has happened at low speed and high speed resulting in extremely dangerous situations for my family. I have 2 open PTSS cases with Mercedes USA (246121906 and 246113294). Researching this issue has revealed this is a known issue with their "mild hybrid" SUVS and many consumers have the same or similar experience to mine.

I was driving only 30mph through my suburban neighborhood bringing my kids to school in the morning when a loud shotgun sound hit my car causing me to be distracted and distraught. My entire sunroof had exploded on me for no reason. Mercedes is currently undergoing a class action lawsuit for this. But since it is not completely yet, I’m being told I need to pay $3700 out of pocket for the default damages and servals days without a vehicle.

Vehicle was purchased pre-owned. Mercedes Me is still associated with previous owner. Mercedes unable to remove association at dealership or on the phone. I can provide bill of sale and identification. Previous owner can remote start, track and control the vehicle I own. This presents a clear and obvious security and safety issue. I am not prepared to drive to *another* dealership and ask *again* to get this done. I own the car and the previous owner can do whatever they like with it. Unacceptable.

Vehicle was purchased pre-owned. Mercedes Me is still associated with previous owner. Mercedes unable to remove association at dealership or on the phone. I can provide bill of sale and identification. Previous owner can remote start, track and control the vehicle I own. This presents a clear and obvious security and safety issue. I am not prepared to drive to *another* dealership and ask *again* to get this done. I own the car and the previous owner can do whatever they like with it. Unacceptable.

1. Unknown, smoke started coming from under the passenger side seat, car is a complete loss. 2. Smoke damaged my lungs, there was a large amount of exploding glass, and it could have led to a structure fire. 3. Not applicable 4. In process, but it was recalled for this issue 5. No

Cluster Information Display Black out on and off. Cannot see speedometer and headup display also turns off. Problem occured 5/13/22, 6/17/22, and 6/13/23. Problem is still not fixed after going to mechanic 3 times. 7/16/24 went in to mechanic again for the same problem but mechanic concluded that there are no further solution possible to fix this problem. When the problem occurs, the cluster information display is blacked out for about 3 to 4 hours, and only fixed when 1 or 2 days are fixed. It is dangerous to drive without the cluster display which includes speedometer, remaining gas, engine warning light, and many more important information that is needed and required to drive safely without crash.

I was driving and all of a sudden. The car felt like it was swirling left and right and I was trying my best to straighten the steering wheel, but it felt like I had no control of the car. I eventually hit the median on the road and while all this was happen my dashboard was flashing with all the lights, but my eyes were on the road trying to fix the steering wheel so I don’t know exactly what light was on. When I hit the median, I was finally able to regain full control of the car. It kind of felt like my car was accelerating and swerving at the same time and I was not even stepping on the pedal. I am not sure what caused this, but my car was recently in the shop for some battery issue.

We accepted delivery of our brand new vehicle in May 2021 from the dealer. In July 2021, the vehicle became completely disabled due to failure of the 48 volt battery. In October 2021, the dealer replaced 48 volt battery failed again causing the vehicle to become completely disabled. In December 2023, our 3rd replacement 48 volt battery failed. Each time the vehicle is out of service for a week or longer. The dealer is not providing any information about what may be causing the failures. Vehicle has become completely unreliable and dangerous. Mercedes Benz USA has offered us a 200 service credit and 3,000 off a new vehicle and advised they are not aware of any defects.

Delivered an unfinished or car with a broken part,Seat Problem not locking properly, Electrical Problem, Engine Light Came on, ESP warning, Suspension Problem, Battery Problem, Steering Jerking, Mirror Problem which they said Mercedes Benz aware of it, some sort of sound, car getting hot excessively.

The contact owns a 2021 Mercedes-Benz GLS450. The contact received notification of 23V445000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time to for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool showed no open recall.

Wipers - I have had repeated issues with the windshield wipers on this vehicle. I have taken it to the dealership 3 times and I have not gotten a satisfactory solution to the issue. The wipers skip across the windshield making intermittent wipers distracting. The dealer's service manager said this is a known issue caused by the OEM wiper blades. I've also been told they can't recommend a solution. AC - The AC in my 2021 GLS 450 smells like moldy socks which makes me suspect there is some build up on the coils or in the vent. I had the vehicle serviced 2 times at the dealership for this issue where the tech informed me the issue was not likely to be resolved by the $500 service I had paid for. The service was discounted down to $307.

The contact owns a 2021 Mercedes-Benz GLS450. The contact stated while driving 40 MPH, the vehicle in front made a sudden stop, causing the contact to make a sudden stop, causing the contact’s children to fall out the seats. The contact notice that the third-row buckle latch had malfunctioned. The vehicle was taken to the dealer and the third-row driver’s side latch was replaced. On another occasion while driving 40 MPH, the contact heard squeaking noise coming from the rear of the vehicle. The vehicle was taken to the dealer for diagnostic test, and the mechanic stated that no failure was found. The manufacturer was contacted, and a case was filed. The failure mileage was 25,000.

On four occasions my car has stalled while in traffic very early in my ownership and then it happened again today with my family in the car and nearly caused an accident. The entire dash lights up with every warning when it happens. Sometimes the check engine light comes on after I shut the car off and restart it. My Mercedes dealer has had it in multiple times for this reason. The last time it was in for this (May of 2022) they "reprogrammed" the entire car. It happening again today has really made me lose a lot of faith in the vehicle, especially since we purchased it for the safety factors. I read online that there are many others who have experienced this. Some say it is related to the 48V battery. I don't care what Make or Model or how expensive it is, a new car should NOT stall in traffic and should be looked into. Thank You.

My Mercedes has the automatic doors that close. I was closing the driver door with my back to the door and felt my thumb get caught in the drivers door. I attempted to remove it but, could not remove it. I had to watch the door slowly close and seal/crush with my finger smashed within the door. My wife helped me open the door and the top of my finger was smashed, as my wife said, like [XXX]. I went to the emergency room in St Petersburg Florida and as diagnosed with an acute non-displaced fracture through the distal phalanx of the first digit. The door just slowly closed on the finger. if it was a child's hand. wow INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Incident 1: May 2022 Vehicle was sitting in driveway overnight and would not start in the morning. Had a 48V battery warning on. Towed to dealership. Said it was a delay software update. Incident 2: August 2022 Was driving 35mpg down the road where a warning sign comes up. Then shortly after the car slows down to around 15mph and would not speed up anymore. Towed to dealership. Dealership did not find anything "wrong" with vehicle Incident 3: November 2022 Car was parked in parking lot for 2 hours. When trying to start car, there was an error message saying stop vehicle. Towed to dealership. Dealership stating they might exchange a new 48V battery.

Car would not start, 48 volt system failure

Vehicle would not start on 3 separate occasions. The instrument panel indicated it was the 48v battery. Had it towed to Mercedes dealership to have 48v battery replaced.

2021 MERCEDES BENZ GLS450. CONSUMER WRITES IN REGARDS TO48-VOLT BATTERY SYSTEM FAILURE. THE CONSUMER STATED THE HAS FAILED TWICE, A YEAR APART. THE DASHBOARD DISPLAYED "48-VOLT BATTERY FAILURE" AND "CHECK ENGINE". THE VEHICLE WOULD FAIL WHILE BEING DRIVEN. THE VEHICLE WAS RESTARTED AND OPERATED AS DESIGNED. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE CONSUMER STATED THE MANUFACTURER HAD DETERMINED A FIX FOR THE RECALL REPAIR.

Tire Size 270/50 R 20 Tire type: Cooper Discover SRX These tires came with my 2021 Brand new Mercedes GLS 450. I bought this car in May 2021. I have had this car for only 1 1/2 years with 22K miles; tires thread are down to 0. I have kids, and this is my primary family car. I had a few bad to worst experiences during wet weather conditions. I took my car for my 20K service milestone; My Mercedes dealer acknowledged worn-out tire condition; advised me to purchase new tires. They never informed me about warranty replacement. I just got my tires replaced with non- cooper brand. My tire dealer shared the condition of my old tires; it was unbelievingly in horrible/Hazardous condition. See attached images of the tire. These tires should be recalled, as they are unsafe and risky to drive. Thanks, Tarun

Car turned on by itself, then 2 days later would not start. 48v battery system needed software update

I was driving down the interstate and heard a loud ‘pop’. Very confused, my daughter and I saw a couple pieces of glass fall from the sunroof. Looked up to see the sky and hear the wind. Luckily, I had the shade closed. I pulled over right away to see a big hole in our sunroof. It seems as though this is a problem with Mercedes and they’ve had a recall in the past. When I took it to the dealership, I was told something had to have hit it. That that haven’t had any recalled sunroofs at their location. I definitely would have seen something fly over my car big enough to make a big hole in the sunroof. I’m very thankful no one was injured. But this needs to be addressed! They are taking no responsibility at all!! People need to be warned that this could happen! Others may not have the outcome we did.

Mercedes has launch a Campaign Nr 2022010001 Campaign Desc: 21P0699002 in which will retrofit augmented reality camera in 1147 vehicle model year 2021-2022 . My car came without this camera due to the chip shortage during the COVID . I contacted Mercedes Benc USA and the rep told me to contact NHTSA in order to add my car as a part of this Campaign in order to repair this safety future on my car. This camera affect Lane keeping assistance and Lane Departure warning.

Repeated failures of 48 volt battery system has shut vehicle totally off while under highspeed and in traffic

2021 GLS 450 VIN # 4JGFF5KE9MA404568 Purch: Nov 26, 2022 UAG Fairfield Auto Group CM, LLC,DBA MERCEDES BENZ OF FAIRFIELD Odometer Date of Purchase 10,084 Odometer Currently *13,700 (onboard notification) TIMELINE: Total vehicle system fails while driving on highway lost engine, steering, power suddenly - stranded. November 27, 2021 Loud interference noise coming from MBUX screen, faulty graphics flashing, app not functioning. Extreme Loud “blower” noise coming from heater. Vehicle start would not work as the vehicle did not recognize key was in vehicle even though it was in the vehicle. Informed MB Fairfield. Vinnie said that the noises were “normal” . We knew this was incorrect. December 15, 2021 Informed MB Fairfield of recurring problems December 18, 2021 Car would not start/did not recognize key in a parking lot. Went into a local business for help, the owner of the shop coincidentally recently bought the same model and reported similar issues. Shop owner informed us that the “blower” noise coming from our HVC was definitely NOT normal. Informed MB Fairfield of recurring problems above. December 20, 2021 Car would not start/did not recognize key - blower issue. Informed MB Fairfield of recurring problems and received no help other than the dealership said not an issue and was “normal” "the app has glitches that they can’t “fix”. December 23, 2022 Car would not start - notified MB Fairfield of recurring problems above. He reluctant to admit problem with vehicle, rather blamed it on the app or software. Regardless of root cause=vehicle was faulty and was not functioning safely and at times completely inoperable. January 4, 2022 Catastrophic failure, 5PM in dark while in fast lane on I95, vehicle MBUX interface made loud noise, flashing illegible graphic. Car in shop March 11, 22 through April 29, 22. May 1 failed at 60MPH on highway- stranded. 2 two trucks confirmed UNSAFE TO DRIVE REFUSED TOW. HAS BEEN AT DEALER 90 DAYS PLUS!

The car would not start and could not be jumped. I'm told it's the 48V battery has to be replaced. I have seen on the internet numerous people have the same problem and that a large batch of these 48V batteries are the problem. Error message displays stop the vehicle and more details advises battery is malfunctioning and do not continue driving.

The contact owns a 2021 Mercedes-Benz GLS450. The contact stated that while driving at various speeds, the Lane Departure safety feature independently activated as he attempted to avoid either a person or an object in the lane of traffic. As the contact attempted to steer around the pedestrian or object in the lane of traffic, the safety feature independently jerked the vehicle back into the lane and into the pedestrian or object he attempted to avoid. The contact stated that a RED icon alert would appear on the instrument panel that the vehicle was encroaching the opposite lane of traffic, which caused the safety feature to be activated. The contact stated that the safety feature could cause more harm than good because he nearly hit other pedestrians because of this feature. The dealer nor the manufacturer were notified of the failure. The vehicle had yet to be repaired. The failure mileage was unknown.

The contact owns a 2021 Mercedes Benz GL550. The contact stated that while driving 30 -35 mph an unknown vehicle crossed her path, the driver depressed the brake pedal but was unable to stop before colliding with a vehicle. The steering wheel air bag split open and deployed. The contact sustained injuries, the inside of her right arm was cut. The air bags on the floor deployed and contact sustained severe burns on her shin medical attention was provided. The contact stated she still has an open wound. The distance warning indicator light was illuminated. There was no reported fire. The police were on the scene however, there was no police report filed. The vehicle was towed to an independent lot. The local dealer was contacted but the vehicle was not diagnosed. The manufacturer was contacted but, no further assistance was provided The failure mileage was approximately 3,000. The contact mentioned the floor air bag was removed by the tow company. The VIN was not available. UPDATES- Due to the impact of the airbags on the floor, it caused major bruising, restricted blood flow and two hematomas to my right shin. In August of 2020 I had major surgery to remove the hematoma and healing for this open wound took seven months. I have a major scar on my right shin. Additionally, I have a scar on the inside of my lower right arm as the airbag on the steering wheel split open and cut my arm. Steigler Automotive Repair, in Reseda, California repaired all damages to my vehicle (approximately $30,000k) and the car was released back to me.

The contact owns a 2021 Mercedes Benz GLS450. The contact stated while driving 75 mph with the cruise control engaged, the vehicle decelerated to 45 mph than to 15 mph. On another occasion, while driving 80 mph, the vehicle independently decelerated to 45 mph. There was no warning light illuminated. The vehicle was taken to the local dealer however, the mechanic was unable to duplicate the failure. The vehicle was not diagnosed nor repaired. The contact stated that the cruise control and speed assistance feature provided erroneous information. The manufacturer was notified of the failure. The failure mileage was 3,000.

The contact owns a 2021 Mercedes-Benz GLS63. The contact stated while driving at various speeds, the collision warning sensor was activated with an audio alarm and warning on the display screen. The contact stated that there were no objects in the roadway or close to the vehicle. The contact stated that she had deactivated the driver assistance functions in the vehicle and the failure still occurred. The vehicle was not taken to the dealer or independent mechanic to be diagnosed nor repaired. The dealer was contacted and advised the contact to wash the vehicle. The contact stated that the vehicle was washed however, the failure persisted. The manufacturer was not notified of the failure. The approximate failure mileage was 200.

Continuous malfunctioning front windshield wipers. In light to medium rain/wet condition the wipers chatter/jump on the windshield, leaving residue on windshield and causing substantial distraction to driving and even discourages use of wipers (leaving visibility poor). Mercedes Dearler/Service center has attempted multiple remedies over time but to no avail. Internet search of multiple forums on the web show many people with similar issues so thought it would be relevant for NHTSA to know. Issue is ongoing.

Car shut off while driving. Would not restart. 48 volt battery failure, needed software update