2013 Mercedes-Benz SLK-Class Body & Structure Problems

The contact owns a 2013 Mercedes-Benz SLK250. The contact stated while driving approximately 65 MPH, the convertible roof cover started to pull away from the cross-support members connected to the windshield. The contact stated that the separation failure of the roof top become more pronounced, and water there was water leaking into the vehicle, causing an electrical short circuit of the convertible roof controls and the courtesy lights located in the overhead panel. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the convertible top needed to be replaced; however, the convertible roof top was no longer manufactured. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 74,000.

COMPLAINT CONCERNS THE ROOF TOP PANEL PROBLEM ON A 2013 MERCEDES BENZ SLK 250. THE ROOF ISSUE OCCURRED IN JULY 2020 WHEN THE SLK 250 HAD ABOUT 36,000 MILES. THE ROOF PANEL ON THE CONVERTIBLE TOP SEPARATED FROM THE UNDERLYING CROSS-SUPPORT MEMBER CAUSING THE ROOF PANEL TO EXPAND AND SEPARATE WHICH THEN CAUSES THE FRONT PART OF THE ROOF PANEL TO BOW NOTICEABLY WHEN OUTSIDE TEMPERATURES ARE ABOVE APPROXIMATELY 85 DEGREES. WHEN THE ROOF PANEL BOWS IT CREATES CONSIDERABLE WIND NOISE, AND RAISES POSSIBLE CONCERNS OF WATER ENTERING THE INTERIOR IF DRIVEN WHILE RAINING OR POSSIBLE SEPARATION OF THE ENTIRE ROOF PANEL FROM THE AUTOMOBILE. THE AUTHORIZED MERCEDES BENZ DEALERSHIP OFFERED NO REPAIR OTHER THAN AN ENTIRE ROOF REPLACEMENT AT CONSIDERABLE COST (ABOUT $4,000). MERCEDES BENZ CORPORATE HEADQUARTERS CUSTOMER CARE (ATLANTA, GA) OFFERED NO SOLUTION OR REMUNERATION FOR REPAIR OF THIS STRUCTURAL FAILURE AND POTENTIAL SAFETY CONCERN. I LEARNED OF THE CAUSE OF THE ROOF SEPARATION ISSUE VIA ONLINE RESEARCH, SPECIFICALLY WITH SLK WORLD OWNERS GROUP HAVING THE MOST INFORMATION. THE ROOF ISSUE APPEARS REAL WITH MANY OWNERS ATTEMPTING THEIR OWN RE-GLUING REPAIRS RATHER THAN PAYING SEVERAL THOUSAND DOLLARS FOR A COMPLETE ROOF REPLACEMENT.

TL* THE CONTACT OWNS A 2013 MERCEDES BENZ SLK250. THE CONTACT STATED THAT THERE WAS A RANDOM LEAK FROM THE ROOF OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO REPLACED THE SEALANT TWICE BUT THE FAILURE RECURRED. THE CONTACT HAD TAKEN THE VEHICLE BACK TO THE AUTHORIZED DEALER WHERE THE HARD TOP CONVERTIBLE ROOF WAS REPLACED WITH A PANO ROOF WITH A VINYL LINER BUT TO NO AVAIL. THE CONTACT STATED THAT GLUE AS EXPOSED. THE WINDOWS WERE RATTLING ABNORMALLY AND THE FRONT PASSENGER'S SIDE OF THE ROOF WAS STILL LEAKING. THE VEHICLE WAS NOT FURTHER REPAIRED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE MULTIPLE TIMES BUT PROVIDED NO REMEDY. THE APPROXIMATE FAILURE MILEAGE WAS 21000.