2002 Mercury Grand Marquis Visibility & Wipers Problems

TL*THE CONTACT OWNS A 2002 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE REAR PASSENGER WINDOW WAS INOPERATIVE. SHE HAS AN ELECTRONIC POWER DEVICE THAT CONTROLS THE WINDOW, BUT IT WILL NOT ROLL UP. SHE TOOK THE VEHICLE TO THE DEALER, BUT THEY DID NOT KNOW THE CAUSE OF THE FAILURE AND COULD NOT MAKE A REPAIR. THE FAILURE MILEAGE WAS 35,000. UPDATED 05/21/08 *BF UPDATED 05/21/08 *JB

WINDSHIELD WIPERS DO NOT FUNCTION PROPERLY, THEY WILL WIPE PART OF THE TIME THEN ATTEMPT TO SCRUB PART OF THE TIME. WHEN SCRUBBING ACTION OCCURS THERE IS A TERRIBLE NOISE AND THE WIPERS SKIP OVER PART OF THE MOISTURE LEAVING THE WINDSHIELD PARTIALLY COVERED AND IN HEAVY RAIN, CREATS AS VERY DANGEROUS SITUATION DUE TO LACK OF VISIBILITY. I HAVE BEEN TRYING TO GET THE PROBLEM CORRECTED WITH MY DEALER, BILLION LINCOLN-MERCURY IN SIOUX FALLS, SD SINCE THE FIRST OCCURENCE IN MAY OF 2003. AT THAT TIME I BELIEVE THE WIPERS WERE REPLACED AND SINCE THEN IS HAS BEEN A STALLING SITUATION WITH FORD UNTIL MY WARRANTY RAN OUT. I HAVE LOGGED CALLS TO MERCURY'S CALL CENTER BEGINNING IN MAY OF 2004 ADVISING THEM OF THE PROBLEMS AND WORKING WITH THE DEALER. I FINALLY WAS SENT A PACKET OF FORMS TO FILL OUT AND SEND IN TO THE DISPUTE SETTLEMENT BOARD IN WAUKESHA, WI. BY THE TIME I RECEIVED THE FORMS. FILLED THEM OUT AND SENT IN, THEY WERE RECEIVED BY THE DISPUTE BOARD ON OCOTBER 14, 2004, MY WARRANTY EXPIRED SEPTEMBER 18, 2004 SO FORD SAID THE DISPUTE BOARD HAS NO JURISDICTION THUS THEY ADVISED ME, TOO BAD. I MIGHT ADD, THIS CAR SITS IN OUR GARAGE IN SIOUX FALLS FROM OCTOBER UNTIL APRIL OF THE NEXT YEAR AND HAS DONE SINCE IT WAS NEW IN THE FALL OF 2001 WHEN IT WAS PURCHASED. WE ARE IN TUCSON FOR THOSE MONTHS AND USE ANOTHER CAR. THIS ACCOUNTS FOR THE PROBLEM NOT SURFACING EARLIER THAN 2003.*AK