2010 Mercury Mariner Complaint Log

IT HAPPENED ABOUT ONCE A MONTH, I WOULD HAVE NO POWER STEERING WHEN IN TRAFFIC, IN MOTION, TURNING FOR ABOUT 3 - 5 SECONDS, THEN BACK TO NORMAL STEERING. I DIDN'T KNOW ABOUT ANY RECALL AT THE TIME. THEN WHILE IN MOTION, TURNING INTO TRAFFIC POWER STEERING STOPPED COMPLETELY, WITH MESSAGE "POWER STEERING ASSIST FAULT" I LOOKED ONLINE, AND FOUND OUT ABOUT THE RECALL. DEALER SAYS STEERING RECALL WAS COMPLETED BUT I WAS NEVER NOTIFIED WHEN. THE PROBLEM HAS NEVER STOPPED FOR ME. NOW IT IS A PERMANENT PROBLEM, AND DEALER SAYS NO WARRANTY, NO RECALL. CAN I FORCE THE DEALER TO RE-DO THE RECALL SOMEHOW?

WAS SLOWING TO TURN IN SHOPPING PLAZA LOSE POWER STEERING ALMOST RAN WOMEN OVER CROSS DRIVE WAY CAR WOULD NOT STEER WITHOUT MUCH FORCE THIS IS DANGEROUS HOW MANY MUST DIE BEFORE FORD FIXES THIS DO THEY REMEMBER GAS TANKS ? MY NEXT CALL IS TO 60 MINUTES .

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. WHILE DRIVING APPROXIMATELY 15 MPH, THE POWER STEERING SUDDENLY FAILED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER (DUNPHY FORD, 7700 FRANKFORD AVE, PHILADELPHIA, PA) WERE NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 105,000.

WHEN I AM DRIVING TURNING THE WHEEL IT MAKE A LOUD CLICKING SOUND

MY CAR HAS A MALFUNCTION WITH THE POWER STEERING ASSIST. IT WENT OUT OF MY ON THE FREEWAY COMING HOME FROM GLENDALE, AZ TO RIVERTON, UT. IT WAS SO SCARY AND SO DIFFICULT TO GET HOME! MY MECHANIC INFORMED ME THERE WAS A RECALL ON THIS PART. HOWEVER, SOMEHOW MY VIN IS NOT SHOWING THIS RECALL EVEN THOUGH IT IS THE EXACT YEAR, MAKE AND MODEL AFFECTED. AFTER DOING SOME RESEARCH IT TURNS OUT THAT FORD ONLY RECALLED A FRACTION OF THE VEHICLES THAT WAS MANUFACTURED WITH THIS FAULTY PART. HOW ARE THEY ONLY ACCOUNTABLE FOR SOME OF THE VEHICLES AFFECTED? CLEARLY I HAVE THE SAME FAULTY PART IN MY VEHICLE. I'VE CALLED EVERY DEALERSHIP IN THE VALLEY TRYING TO FIND INFORMATION ON WHY IT IS A "LOTTERY" ON WHO GETS THE RECALL FIXED AND WHO DOESN'T. THEY HAVE BASICALLY ALL TOLD ME TO GET STUFFED. I CAN'T DRIVE MY CAR AND THE PART IF VERY DIFFICULT TO FIND OUTSIDE OF THE DEALERSHIP, WHO I DO NOT WANT TO GO THROUGH AFTER HAVING THEM REFUSE TO CORRECT AN ISSUE THAT HAS A RECALL ASSOCIATED WITH IT. FORDS RECALL 14S05.

I WAS DRIVING DOWN THE STREET AND WENT TO TURN A CORNER AND MY POWER STEERING WENT OUT COMPLETELY. I HAVE A MESSAGE THAT POPS UP EVERY TIME I START MY CAR THAT SAYS POWER STEERING ASSIST FAILURE. I HAVE FOUND A RECALL ON THIS ISSUE BUT THE DEALERSHIP SAYS MY VIN ISN'T INCLUDED IN THE RECALL. MY VEHICLE WAS PRODUCED 02/2010 WHICH FALLS IN THE TIME FRAME OF THE RECALL.

I HAVE A 2010 MERCURY MARINER VOGA EDITION JUST TODAY A POWER STEERING ASSIST FAIL CAME ON THE DASHBOARD LOOK ONLINE SAYS BY MY MANUFACTURING DATE IT'S COVERED BUT ENTERED VIN IT DOESN'T SO WHY ISN'T IT I NEED THIS FIX THIS IS A MAJOR PROBLEM !!!

POWER STEERING SUDDENLY STOPPED WORKING WHILE I WAS DRIVING. THE VEHICLE IS EXTREMELY DIFFICULT TO NAVIGATE BUT I WAS ABLE TO PULL OFF THE ROAD TO A SAFE AREA. AFTER SHUTTING THE CAR OFF FOR 15 MINUTES AND RESTARTING THE LACK OF POWER STEERING REMAINED, BUT THERE WAS NOW A MESSAGE SAYING "POWER STEERING ASSIST FAULT". THIS CAR HAS SEVERAL OTHER ELECTRICAL PROBLEMS WITH REGARD TO THE A/C & BLOWER, AND ALSO THE DRIVERS SIDE WINDOW AND DOME LIGHTS WORK SPORADICALLY.

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. WHILE DRIVING UNKNOWN SPEEDS, THE STEERING WHEEL BECAME DIFFICULT TO TURN WHILE MAKING TURNS. IN ADDITION, THE BATTERY WARNING INDICATOR ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 120,000.

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT THE ELECTRIC POWER STEERING FAILED AND THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. LARRY H. MILLER SUPER FORD SALT LAKE CITY (1340 S. 500 W, SALT LAKE CITY, UT 84115, (801) 783-4473) AND KEN GARFF WEST VALLEY FORD (4091 W 3500 S, WEST VALLEY CITY, UT 84120, (801) 559-0500) WERE CONTACTED AND STATED THAT THE VEHICLE NEEDED TO BE DIAGNOSED TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT INCLUDED IN NHTSA ACTION NUMBER: DP15001 (STEERING) AND NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS UNABLE TO BE DRIVEN DUE TO THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 93,000.

AFTER RECEIVING FORD'S RECALL NOTICE 16S41/16V-777 (FUEL DELIVERY MODULE POTENTIAL LEAK), MY HUSBAND & I TOOK OUR 2010 MERCURY MARINER TO LEBANON FORD TO PERFORM RECALL "REPAIR". WE WERE NOT HAVING AN ISSUE WITH THE MARINER, BUT WE WERE FOLLOWING FORD'S INSTRUCTIONS (VIA THEIR MAILED RECALL NOTICE TO US) TO HAVE THE RECALL DONE. NOW, OUR MARINER IS MESSED UP! IT NOW WON'T START WITHOUT A DELAYED CRANK (WE HAVE VIDEO RECORDINGS OF HOW LONG IT NOW TAKES FOR OUR MARINER TO START!) & SOMETIMES WHILE DRIVING, THE MARINER JERKS (BOTH PROBLEMS SEEM TO BE AS THOUGH THE CAR IS NOT GETTING FUEL). WE MADE A 2ND TRIP TO LEBANON FORD AFTER INFORMING THEM OF THE ISSUE THEY CREATED, BUT THEY DID NOT FIX THE DELAYED CRANK ISSUE OR THE CAR JERKING ISSUE! LEBANON FORD SERVICE IS STATING THEY CAN ONLY PERFORM THE RECALL REPAIR "ACCORDING TO FORD'S GUIDELINES". MY HUSBAND ASKED LEBANON FORD IF THE OLD PARTS COULD BE PUT BACK ON, BUT LEBANON FORD SAID THEY HAD TO SEND BACK THE OLD PARTS TO THE MANUFACTURER. SO, NOW OUR ONCE NICE MARINER HAS SIGNIFICANT ISSUES BECAUSE WE HAD A RECALL "REPAIR" DONE! WE REGRET HAVING THE RECALL ADDRESSED! PRIOR TO THE RECALL "REPAIR", WE HAD A NICE MARINER WITH UNDER 60K MILES. NOW, WE HAVE A MARINER WITH PROBLEMS DUE TO RECALL. IT'S NOT A REPAIR! IT'S DAMAGE! FURTHER, THEY'RE NOT OFFERING US ANY FIX TO THE DAMAGE FORD DID TO OUR CAR.

HAVING TWO ISSUES. THE FIRST ONE IS THE CHECK FUEL INTAKE WARNING LIGHT COMES ON AND MY CHECK ENGINE LIGHT STAYS ON. THIS APPEARS TO BE CAUSING MY CAR TO CUT OUT DANGEROUSLY AT INTERSECTIONS AS WELL AS THE WRENCH LIGHT TO COME IN AND MY CAR 'LIMPS' HOME.

TL* THE CONTACT OWNS A 2010 MERCURY MARINER WHICH WAS BEING TOWED BY A 2004 FLEETWOOD TIOGA MONTARA. WHILE DRIVING APPROXIMATELY 60 MPH, THE CONTACT NOTICED SMOKE COMING FROM THE HOOD. THE MOTOR HOME WAS PULLED OVER, THE CONTACT OPENED THE HOOD, AND NOTICED THAT THE TRANSMISSION OVERHEATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO CHUCK COLVIN FORD NISSAN (1925 N HWY 99 W, MCMINNVILLE, OR 97128, 503-472-6124), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE FAILURE WAS A KNOWN OCCURRENCE WITH THE TRANSMISSION AT APPROXIMATELY 50,000 MILES. THE FAILURE MILEAGE WAS APPROXIMATELY 56,000. *TT

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (LEBANON FORD, 770 COLUMBUS AVE, LEBANON, OH 45036, (513) 932-1010) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME AS THE RECALL NOTICE WAS RECEIVED OVER EIGHT MONTHS AGO. THE DEALER (FREEDOM FORD WV, 501 MARY JANE WOOD CIRCLE, UNIVERSITY TOWN CENTRE, MORGANTOWN, WV 26501) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

I HAD JUST GOTTEN OFF THE HIGHWAY AND MY WRENC SYMBOL ILLUMINATED AND THE CAR IMMEDIATELY WENT INTO LIMP MODE. I CRAWLED TO A SAFE SPOT. IT WAS A VERY DANGEROUS SITUATION. NO WARNING AT ALL

I WAS DRIVING MY CAR LIKE ANY DAY NORMALLY CAME HOME PARK THE CAR AND ASKED MY DAUGHTER TO PUT MY CAR IN GARAGE.BUT SHE CAME BACK AND SAID MY STEERING WHEEL WAS HARD TO TURN.I WENT OUT AND TRIED AND I COULD BARELY TURN THE STEERING WHEEL

I RECEIVED SAFETY RECALL NOTICE 16S41 / NHTSA RECALL 16V-777. I INQUIRED ABOUT IT IN JANUARY 2018 AT MY LOCAL FORD DEALER. I WAS TOLD THE PARTS WERE BACK ORDERED. I CALLED TODAY TO SCHEDULED "THE WORKS" AND TO HAVE THIS ISSUE RESOLVED. THE REP STATED IF I DIDN'T HAVE AN OBVIOUS GASOLINE LEAK, I DIDN'T QUALIFY FOR THE REPAIR NOR NEED IT. THIS HAS NEVER HAPPENED BEFORE WHEN I RECEIVE A RECALL NOTICE, NORMALLY THEY REPLACE THE PART REGARDLESS OF ITS CURRENT STATE OF FUNCTIONALITY.

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT THE ENGINE WARNING LIGHT AS WELL AS A FUEL ERROR MESSAGE WAS DISPLAYED ON THE INSTRUMENTAL PANEL. THE CONTACT STATED THAT THE ENGINE HAD TO BE TURNED ON AND OFF SEVERAL TIMES TO REMOVE THE FUEL ERROR MESSAGE HOWEVER, THE ENGINE WARNING LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSIS OR REPAIRS. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS 130,000.

MY 2010 MERCURY MARINER I RECENTLY PURCHASED SUDDENLY BECAME EXTREMELY DIFFICULT TO STEER REQUIRING ALOT OF EFFORT TO TURN THE VEHICLE. LUCKILY NO ACCIDENT OCCURRED. I LATER FOUND A SAFETY RECALL ON THE NHTSA WEBSITE THAT STATED THIS COULD HAPPEN WITH THIS VEHICLE AND THAT FORD WOULD REPAIR THE PROBLEM FREE OF CHARGE. WHEN I CALLED FORD/LINCOLN THEY SAID THAT THIS VEHICLE HAD BEEN LOOKED AT A FEW MONTHS AGO AND HAD NOT DISPLAYED THIS PROBLEM AS OF THEN SO NO PARTS WERE REPLACED. NOW THAT IT ACTUALLY HAS DISPLAYED THE LACK OF STEERING PROBLEM THAT THE RECALL STATES IT COULD, FORD SAYS THEY DON'T HAVE TO FIX IT NOW BECAUSE THEY ALREADY LOOKED AT IT BEFORE IT DID IT... WHAT??? I AM HOPING YOU AT THE NHTSA WILL HELP ME TO GET FORD TO FOLLOW THROUGH ON HONORING THEIR SAFETY RECALL WITH MY VEHICLE AS THE RECALL STATES THAT FORD IS RESPONSIBLE FOR THE COST OF REPAIRS TO FIX THIS ISSUE WITH THE STEERING THAT MY VEHICLE IS EXPERIENCING. OBVIOUSLY SINCE MY VEHICLE DID EXACTLY WHAT THE SAFETY RECALL SAID IT COULD DO, FORD DID NOTHING TO CORRECT THIS PROBLEM WHEN THEY CLAIM TO HAVE LOOKED AT IT BEFORE. THEREFORE, FORD SHOULD STILL BE REQUIRED TO HONOR THE SAFETY RECALL AND CORRECT THIS ISSUE. THANK YOU.

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT THE VEHICLE STALLED AT INTERSECTIONS. THE CONTACT BELIEVED THAT THE FAILURE WAS RELEVANT TO NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE). THE CHECK ENGINE INDICATOR ILLUMINATED BEFORE AND AFTER THE FAILURE. THE VEHICLE WAS TAKEN TO HARRISON FORD, INC (820 N MAIN ST, WELLINGTON, OH 44090) WHERE IT WAS DIAGNOSED THAT THERE WAS A HIGH LEVEL OF OXYGEN FUEL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 88,000. THE VIN WAS NOT PROVIDED.

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT A STRONG ODOR OF GAS WAS DETECTED INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO CHENOWETH FORD INC. (1564 E PIKE ST, CLARKSBURG, WV 26301 (800) 344-1108) WHERE IT WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE) BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT STATED THAT THE FAILURE DID NOT OCCUR UNTIL AFTER THE RECALL REPAIR. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER FOR THE FAILURE AND THE CONTACT WAS INFORMED THAT THE PURGE VALUE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 129,105.

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED JIM CLICK FORD LINCOLN EAST TUCSON (6244 E 22ND ST, TUCSON, AZ 85711) AND WAS ADVISED THAT THE PART TO DO THE REPAIR WAS UNAVAILABLE AND ON BACKORDER. THE DEALER DID NOT KNOW WHEN THE PART WOULD BECOME AVAILABLE AND INFORMED THE CONTACT TO CALL BACK IN TWO OR THREE WEEKS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

POWER STEERING ASSIST LITE UP ON DASH BOARD. POWER STEERING WENT OUT. CAN NOT STEER CAR AS I ATTEMPTED TO TURN AND DRIVE OUT OF PARKING LOT. PARKED CAR AND NOT DRIVING CAR.

WHILE DRIVING WEST ON I-80 AT NIGHT AT 75MPH IN WYOMING THE VEHICLE EXPERIENCED A SUDDEN LOSS OF POWER STEERING WITHOUT NOTICE. A FORD DEALER SAYS THE EPAS SYSTEM FAILED AND HAS TO BE REPLACED BY THE OWNER FOR $800. THIS OCCURRED EVEN AFTER THE FORD EPAS PSCM RECALL REPROGRAMING WAS PERFORMED IN 07/2014.

I WAS DRIVING MY 2010 MERCURY MARINER , WHEN THE ENGINE LITE CAME ON WITH A LITTLE WRENCH LITE. MY CAR STARTED TO LOSE POWER AND I COULD NOT GET IT TO PICK UP POWER. I PULLED OF THE ROAD. I TURNED OFF MY CAR, I DIDN'T KNOW IF IT WOULD START AGAIN .VERY SCARY.I HAVE ONLY 86000 MILE ON IT .

I WAS DRIVING AT 65+ MPH ON EXPRESSWAY - VEHICLE STOPPED ACCELERATING AND A VIOLENT SHAKING OF THE VEHICLE OCCURRED FORCING ME OFF THE HIGHWAY - AT THIS TIME NOTICE AN IMAGE OF A "WRENCH" LIT UP ON DASH -- I WAS ABLE TO GET VEHICLE TO THE DEALER - NOT WORRIED DUE TO I STILL HAD 2000 MILES LEFT ON WARRANTY, ONLY TO BE TOLD THIS IS NOT COVERED UNDER WARRANTY. MY QUESTION IS THIS IS HUGE SAFETY ISSUE AND SHOULD UNDER NO QUESTIONS BE A CHARGE TO THE CONSUMER. I WAS CHARGED 309.20 TO REPLACE THE THROTTLE BODY MOTOR AND ASSEMBLY. AFTER MUCH RESEARCH THIS IS AN ONGOING PROBLEM WITH MANY OF THE FORD VEHICLES. ATTACHED IS THE INVOICE THAT I HAD TO PAY. I HAVE TRIED TO OBTAIN THE ZONE REP FOR MY AREA AND I AM HAVING TROUBLE GETTING THIS INFO FROM MY DEALER. I AM STILL INVESTIGATING AS TO HOW TO OBTAIN THIS INFO AS I BELIEVE SOMEONE IN HIGHER POSITION THEN DEALER NEEDS TO BE AWARE.

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. WHEN THE GEAR SHIFTER WAS PLACED IN DRIVE, THE ACCELERATOR PEDAL WAS DEPRESSED AT A LOW SPEED BUT THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. WHILE ATTEMPTING TO PARK, THE POWER STEERING FAILED AND THE POWER STEERING ASSIST FAULT INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE POWER STEERING ASSIST NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT COVERED UNDER WARRANTY OR INCLUDED IN A RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. WHILE THE VEHICLE WAS OPERATED AT VARIOUS SPEEDS, IT STALLED. THE VEHICLE WAS TOWED TO GEORGE WAIKEM FORD (LOCATED AT 4321 LINCOLN WAY, E MASSILLON, OH) WHERE IT WAS DIAGNOSED THAT THE FUEL MODULE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 148,000.

THE PASSENGER-SIDE, LIFTGATE GLASS HINGE ON THE REAR WINDOW BROKE DUE TO CORROSION ON A BOLT. THE WINDOW IS NOW LOOSE AND SAGGING ON THAT SIDE. WE TOOK IT TO A REPAIR SHOP TODAY, AND THE MECHANIC NOTICED THAT THE HINGE ON THE DRIVER'S SIDE IN ALSO VERY CORRODED, AND SAID IT WILL LIKELY BREAK SOON. (THERE ARE WHITE STREAKS FROM THE CORROSION RUNNING DOWN THE WINDOW.) THE WINDOW WOULD BE AT RISK OF FALLING OUT. IF THIS HAPPENED ON THE HIGHWAY, IT COULD PRESENT A VERY REAL DANGER TO CARS FOLLOWING US. I LOOKED ONLINE AFTER WE RETURNED FROM THE SHOP, AND FOUND COMMENTS FROM HUNDREDS OF OTHER MARINER AND ESCAPE OWNERS THAT HAD EXPERIENCED THE SAME PROBLEM. MANY SAID THAT THEY HAD CONTACTED THEIR DEALERS TO SEE IF THIS PROBLEM WAS COVERED BY A RECALL. WHEN THEY DISCOVERED THAT IT WASN'T, A GREAT NUMBER OF THEM EITHER MADE THE REPAIR THEMSELVES, OR WENT TO AN INDEPENDENT MECHANIC, SINCE THE DEALERS WERE CHARGING UP TO $850 TO MAKE THIS REPAIR. SO, MANY OF THESE REPAIRS WEREN'T MADE BY DEALERS WHERE THEY COULD BE TRACKED FOR A POSSIBLE RECALL.

SWITCH FOR AC WONT BLOW OUT AIR. TOOK IT TO VALOLINE TO ADD FREON.. THEY SAID, IT WAS FULL.. COLD WORKED FOR 5 DAYS THEN AC STOPPED WORKING AT HOTEST TIME OF MONTH... TOOK VEHICLE BACK AND THEY STATED, IT WAS FULL STILL BUT ADDED MORE FREON TO MAKE ME HAPPY.. AFTER A FEW DAYS NO AC AND I TOOK TO A MECHANICS BUSINESS. THE OWNER AND 4 OTHERS STATED THAT THE BELT IS TURNING MAYBE THEY OVERFILLED IT.. TOLD ME TO TAKE IT BACK TO VALOLINE AND HAVE THEM TAKE OUT ALL FREON THEN PUT AMOUNT BACK IN BUT NOT TO FULL. I DID, WORKED FOR 2 DAYS NOW AGAIN NO AC. BLOWER WORKED BUT NO AC COMES OUT.. I CANT AFFORD ANYMORE VISITS. NOW AS OF YESTERDAY THE BLOWER WILL ONLY WORK ON NUMBER 4. 1 2 3 NOTHING COMES OUT. PLEASE ASSIST ME WITH THIS PROBLEM.. I HAVE BEEN SO HAPPY WITH THIS CAR FOR 3 YEARS. I TAKE EXCELLENT CARE OF EVERYTHING IT NEEDS. FIRST FORD I EVER OWNED... HOPE ITS NOT THE LAST ONE I OWN IF THIS DOESNT GET SOLVED. THANK YOU FOR THIS SITE. THIS IS MY LAST RESORT.. I HAVE HAD IT IN SHOP TO MANY TIMES CONCERNING THIS MATTER.. DENISE SAFTEY ISSUE HERE . I WAS GOING TO WORK VERY FOGGY AND I TURNED ON HEATER TO CLEAR WINDSHILD NO BLOWER WORKED ON NUMBERS 123 BUT 4 WOULD.. CANT HAVE IT RUNNING FULL BLAST ALWAYS.. AC IF FULL BUT WONT WORK WITH BLOWER ON..BEING HOT REALLY MAKES ME CRANKY AND THAT CAN CAUSE RAOD RAGE SAFETY ISSUE THERE TOO. LOL LOL PLEASE HELP ME...

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT NOTICED A "CHECK FUEL; FAILED INLET" WARNING MESSAGE AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE DEALER (AUTONATION FORD FRISCO 6850 TX-121, FRISCO, TX, 75034) WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED DUE TO THE DIAGNOSTIC FEE AND BECAUSE THE VEHICLE WAS OVER THE 10,000 MILE WARRANTY FOR THE YEAR. THE VEHICLE WAS TAKEN TO AUTO ZONE WHERE THE CONTACT WAS ABLE TO RETRIEVE ERROR CODES. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC WHO CONFIRMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT TIME FOR THE REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE AND WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 83,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

CAR STOPPED RUNNING WRENCH LIGHT CAME ON STARTED MOTOR PUT IT IN GEAR TRIED TO GO REGULAR PACE CAR DID NOT GO IT IS VERY SLOW NO GAS PEDDLE TURNED IT OFF LET SET FOR 2 HRS. STARTED BACK UP RUNS OK BUT CHECK ENG. LITE CAME ON CALLED DEALER

CHECK ENGINE WRENCH CAME ON VEHICLE BEGAN TO LOOSE POWER. GAYLORD FORD FOUND NO RECALL BECAUSE THE CAR WAS BUILD AUGUST 2009 IN THE SAME PLANT AS OTHER VEHICLES WITH THE PROBLEM WITH THE THROTTLE SENSOR FOR POWERTRAIN. THE VEHICLE LOST POWER AND WOULD ONLY GO 30 MPH. CAR IS A 2010 MILAN HYBRID 133,000 MILES.

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT TOOK THE VEHICLE TO MAGIC CITY FORD WHERE THE CONTACT WAS ADVISED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THERE WAS FUEL LEAKING FROM THE FUEL TANK ONTO THE WHEEL WELL. THE CONTACT PAID TO HAVE A FUEL CANISTER REPLACED ON THE VEHICLE; HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT DID NOT OFFER ANY ASSISTANCE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

I HAVE BEEN ON THE PHONE WITH FORD. AN EXTREMELY MAD AND RUDE WOMAN DIDN'T OR COULDN'T ANSWER ANY QUESTIONS I HAD. SHE KEPT TELLING ME I GOT MY RECALL BE CAUSE THEY CHECKED MY COMPUTER SYSTEM BUT DIDN'T REPLACE THE RECALLED STEERING MODULE. THE WOMAN ALSO DIDN'T HANG UP SO I WAS UNABLE TO DO THE SURVEY AT THE END OF THE PHONE CALL. SOME PEOPLE ARE DISGUSTING THE WAY THEY TREAT OTHERS.

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO TURN AND THE POWER ASSIST WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TORQUE SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT MENTIONED THAT THE FAILURE WAS PREVIOUSLY REPAIRED, BUT RECURRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 123,300.

A MALFUNCTION OF THE ELECTRIC POWER STEERING, I CANT STEER MY VEHICLE.IT IS DIFFICULT TO STEER AND CONTROL THE VEHICLE. I WAS DRIVING AND THE STEERING START WOBBLING AND MAKING NOISE VIBRATING AND THE STEERING GO REAL STIFF. I CALLED THE RECALL DEPARTMENT THEY TOLD ME IT WAS A RECALL ON THE TORQUE SENSOR OR PSCM JULY 2014 TO TAKE IT TO THE DEALER TO GET APPROVAL TO LET THEM KNOW , I DID THEY CHECKED IT OUT SAID IT WAS THE TORQUE SENSOR, CALLED FORD TO GET APPROVAL BECAUSE IT WAS ON THE RECALL LIST, WAS DENIED. I DON'T UNDERSTAND YOU SAID IF THIS PROBLEM SHOWS A HISTORY LOSS OF THE TORQUE SENSOR SIGNAL OR FAIL CODES RELATING TO THE PSCM WHEN I BROUGHT IN FOR THE RECALL REMEDY, THE AFFECTED COMPONENTS WILL BE REPLACED FREE OF CHARGE. YOU TOLD ME THE RECALL WAS JULY 2014 AND AT THAT TIME YOU RESET THE PSCM AND CLUSTER MODULE. THAT DIDNOT FIX THE PROBLEM ONLY PUT A BANDAID ON THE REAL PROBLEM. I DID NOT OWN MY VEHICLE IN 2014. THIS IS HAPPENING AGAIN. AFTER THE FIRST RECALL. ANOTHER RECALL. WHY WONT YOU FIX IT MY ARMS SHOULDER NECK AND HEAD ARE INJURED BECAUSE YOU WILL NOT FIX WHAT IS A PART THAT CONSISTANTLY BREAK DOWN OR MALFUNCTION THAT'S HAPPENING OVER AND OVER. IT SHOULD BE SET FOR ANOTHER RECALL. THIS COULD NOT BE HAPPENING ONLY TO ME. DRIVING ON CITY STREETS IN MOTION WITH BAD STEERING ISSUES.

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. WHILE REVERSING OUT OF THE DRIVEWAY, THE STEERING WHEEL SEIZED AND THE VEHICLE BECAME DIFFICULT TO STEER IN ADDITION, THE ELECTRICAL POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. UPDATED 04/19/17 *LJ UPDATED 09/25/2017*JS

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT THE FUEL DELIVERY MODULE LEAKED AND THERE WAS A PUDDLE UNDER THE VEHICLE. THE CONTACT ALSO NOTICED A FUEL LEAK UNDER THE BACK SEAT OF THE VEHICLE. THE CONTACT STATED THAT THE FUEL DELIVERY MODULE WAS REPLACED ON TWO SEPARATE OCCASIONS. LARRY H. MILLER FORD MESA (LOCATED AT 460 E AUTO CENTER DR, MESA, AZ 85204, (480) 569-7713) WAS CONTACTED BY PHONE AND AN APPOINTMENT WAS SCHEDULED TO HAVE THE VEHICLE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 180,000.

REAR HATCH WINDOW HINGES CRACKED DUE TO THE METAL DETERIORATING CAUSING THE WINDOW TO SHIFT AND BECOME LOOSE AND SUBJECT TO FALLING AWAY FROM THE VEHICLE. I HAD THE HINGES REPLACED ON 1-25-17 PRIOR TO ANY ACCIDENT THAT COULD HAVE RESULTED. MY ONLINE RESEARCH SHOWS FORD HAS NOT TAKEN ANY RESPONSIBILITY FOR THE DEFECTIVE WINDOW HINGE LACHES

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MCNELLY-WHALEY MOTOR CO (865-453-2833 LOCATED AT 750 DOLLY PARTON PKWY, SEVIERVILLE, TN 37862) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

ORIGINAL OWNER: THE VEHICLE WOULD WAS PARKED WITHOUT ISSUE YESTERDAY. BACKED IT UP THIS MORNING AND THERE WAS NO POWER STEERING. SHUT IT OFF AND TRIED AGAIN AND THERE WAS STILL NO POWER STEERING. ON THE THIRD ATTEMPT, THE POWER STEERING RETURNED AND I VERY CAUTIOUSLY DROVE IT TO THE DEALERSHIP. THERE WERE NO ERROR MESSAGES DISPLAYED OR WARNINGS WHILE IT WAS OUT. (CHANGE OIL REMINDER WAS LIT). DEALERSHIP RAN DIAGNOSTICS AND TRIED TO RECREATE THE ISSUE WITHOUT PROBLEMS. THIS VEHICLE WAS BUILT IN THE KANSAS CITY PLANT DURING THE TIME OF THE RECALL FROM OCT 2014, BUT FOR SOME REASON, THE VIN IS NOT INCLUDED. AUTHORIZED FORD DEALERSHIP RECOMMENDED "BASED ON CONCERN ONLY" TO "REPLACE THE ELEC. STEERING TORQUE SENSOR AND RECALIBRATION." I DON'T FEEL SAFE DRIVING THIS OR SELLING TO SOMEONE ELSE, EVEN WITH THE REPAIR!! *TR

ON FRIDAY THERE WAS A FUEL ODOR IN THE CABIN WAS SLIGHT AS I WAS DRIVING AROUND TOWN (DROPPING THE KIDS OFF AT SCHOOL) THE ODOR INCREASED. I LEFT IT PARKED FOR A DAY AND THE FOLLOWING THE DAY THE FUEL ODOR INCREASED TO THE POINT THAT I COULD NOT DRIVE IT AROUND ANYMORE. IT WAS STILL DRIVING IN WHAT SEEMED LIKE NORMAL DRIVING CONDITIONS BUT THE ODOR WAS TOO MUCH.

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED THE VEHICLE HAD TO BE TURNED OFF AND RESTARTED TO RESET THE COMPUTER. THE DEALER WAS NOTIFIED THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE CONTACT WAS UNCERTAIN OF WHEN THE VEHICLE WOULD BE REPAIRED. IN ADDITION, THE CONTACT WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 02/22/17*LJ *CN

AS I WAS DRIVING 55 MPH ON A US ROUTE (NO OVERPASSES IN THE AREA), I HEARD WHAT SOUNDED LIKE A GUN SHOT AND THEN THE GLASS OF MY SUNROOF SHATTERING. THE INTERIOR SHADE WAS CLOSED SO I COULD NOT SEE THE DAMAGE IMMEDIATELY. WHEN I PULLED OFF THE ROAD THERE WAS A LARGE HOLE IN THE CENTER OF THE SUNROOF GLASS AND THE GLASS WAS RAISED UPWARDS AS THOUGH IT HAD BEEN IMPACTED FROM AN OBJECT THROWN FROM INSIDE THE VEHICLE. THERE WAS NO EVIDENCE OF ANY OBJECT THAT MIGHT HAVE IMPACTED IT FROM THE OUTSIDE. *TR

INTERMITTENTLY LOOSING POWER, INTERMITTENT WRENCH LIGHT. POWER LOSS HAPPENS WHEN GOING UP HILL FROM A STOP OR EVEN WHEN AT A RATE OF SPEED ON THE FREEWAY. GOES COMPLETELY LIMP, BUT DOES NOT SHUT OFF. ALMOST REAR ENDED BY A SEMI YESTERDAY MORNING. THE WRENCH LIGHT GOES OFF AND STAYS OFF FOR A BIT ONCE YOU SHUT THE CAR OFF, MAKING DIAGNOSES VERY HARD. WHAT ONCE WAS SO INTERMITTENT IT WAS THOUGHT TO BE A FLUKE, IS HAPPENING WITH MORE REGULARITY. AND I SEE OTHER COMPLAINTS BUT NO RECALL FOR THIS ISSUE, SO I KNOW I AM NOT THE ONLY ONE HAVING THIS EXTREMELY DANGEROUS ISSUE. *TR

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (ROCKLAND FORD THOMASTON, 165 NEW COUNTY RD, THOMASTON, ME 04861) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. CASE NUMBER: CAS-13019208 WAS PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED FRED BEANS FORD OF DOYLESTOWN AT (215) 348-2901 (LOCATED AT 876 N EASTON RD, DOYLESTOWN, PA 18902) AND DITSCHMAN/FLEMINGTON FORD LINCOLN AT (908) 483-9234 (LOCATED AT 215 US-202, FLEMINGTON, NJ 08822) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT *TR

WHEN INTERING TO TUNNEL MY CAR SUDDENLY SPEED UP IT FELT LIKE I HAD THE GAS PEDLE DOWN TO THE FLOOR. EVEN WHILE HOLDING THE BRAKE ALL THE WAY DOWN, THIS DID NOT SLOW THE CAR DOWN MUCH. THERE WERE NO WARNING LIGHTS OR CHECK ENGINE LIGHTS ON THEN OR NOW