There are 15 stored owner reports matching the fuel system leading-label group for the 2011 Mercury Mariner in our NHTSA-sourced dataset. These are unverified consumer reports and may not reflect confirmed defects.
This group counts stored reports whose component label starts with one of this site's matching prefixes, ignoring case. Each matching report counts once within the group. Components mentioned later in the label or only in the narrative are not searched. How component counts work
Loaded 15 of 15 matching reports.
Open the full vehicle complaint log (all categories)The contact owns a 2011 Mercury Mariner. The contact stated that while driving at an undisclosed speed, there was a strong fuel odor inside the vehicle. In addition, the contact stated that the fuel odor was noticeable all the way to the rear seat. The vehicle was taken to the dealer; however, the contact was informed that the tools needed to perform the repair were not available. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact was informed by the Insurance Provider of an unrepaired recall, under NHTSA Campaign Number: 16V777000 (Fuel System, Gasoline). The manufacturer was not made aware of the failure. The failure mileage was unknown.
The contact owns a 2011 Mercury Mariner. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power and failed to accelerate above 10 MPH. The contact was able to pull to the shoulder of the roadway, after which the vehicle stalled. After restarting the vehicle, the vehicle briefly returned to normal functionality, but the failure reoccurred. The vehicle was taken to an independent mechanic, who diagnosed a failure with the throttle body. The vehicle was not repaired. After investigating the failure, the contact related it to Customer Satisfaction Program 13N03, but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 116,000.
When I put gas in my car i smell it while driving like it’s leaking and it say on my dash board check fuel inlet
The fuel system is not working properly.I’m scared to drive it anymore.i can’t even put gas in it.
TL* THE CONTACT OWNS A 2011 MERCURY MARINER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (MANISTEE FORD IN MANISTEE, MICHIGAN) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PART WAS UNAVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
TL* THE CONTACT OWNS A 2011 MERCURY MARINER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LOUDON MOTORS FORD (3476 UNION AVE SE, MINERVA, OH 44657, (330) 868-2277) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
RECALL IS ALWAYS BACK ORDERED
RL
TL* THE CONTACT OWNS A 2011 MERCURY MARINER. THE CONTACT STATED THAT THE VEHICLE STALLED WHILE BEING OPERATED AT VARIOUS SPEEDS. THE CHECK ENGINE AND CHECK FUEL INTAKE WARNING INDICATORS ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE SHEEHY FORD DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 140,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2011 MERCURY MARINER. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JANUARY OF 2017. THE CONTACT SPOKE WITH OURISMAN FORD & LINCOLN (6129 RICHMOND HIGHWAY, ALEXANDRIA VA, 22303, (703) 660-9000) SEVERAL TIMES CONCERNING PART AVAILABILITY. THE DEALER STATED THAT PARTS WERE UNAVAILABLE FOR THE REPAIR. THE DEALER INFORMED THE CONTACT TO CALL BACK IN TWO WEEKS. THE CONTACT CALLED BACK IN TWO WEEKS AND WAS INFORMED THAT PARTS WERE STILL UNAVAILABLE. THE MANUFACTURER WAS CONTACTED AND PROVIDED A CASE NUMBER. THE MANUFACTURER INFORMED THE CONTACT THAT THE SITUATION CONCERNING PART AVAILABILITY WAS ESCALATED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT *JS
THE THROTTLE IS NOT WORKING RIGHT. I WAS ALMOST IN 2 ACCIDENTS BECAUSE OF THIS. I STEP ON THE GAS AND NOTHING HAPPENS. I HEAR THAT 1000S ARE HAVING THE SAME PROBLEM BUT NO RECALL. THIS IS VERY DANGEROUS WHEN IN A 75 MPH ZONE AND SUDDENLY NO POWER. *TR
MANUFACTURER RECALL NUMBER16S41 NHTSA RECALL NUMBER16V777 MANUFACTURER HAS NO PARTS TO FIX THIS ISSUE. MY VEHICLE HAS THIS PROBLEM. TAKEN TO LOCAL DEALER DEC 20. DEALER COULD NOT GET PARTS. AFTER 2 WEEKS I TOOK THE VEHICLE BACK UNREPAIRED. THIS IS A SAFETY ISSUE. IT FINALLY APPEARS THAT FORD IS GOING TO AUTHORIZE OBTAINING PARTS FROM ANOTHER SUPPLIER, BUT I AM STILL WAITING. THIS IS RIDICULOUS. I OPENED A CASE WITH FORD BUT ALL THEY DO IS DUMP THE PROBLEM BACK TO THE DEALER WHOSE HANDS ARE TIED WAITING FOR FORD TO PROVIDE PARTS. FORD CASE NUMBER IS CAS-11363776.
TL* THE CONTACT OWNS A 2011 MERCURY MARINER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THREE UNKNOWN DEALERS WERE MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2011 MERCURY MARINER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED BEAU TOWNSEND FORD LINCOLN AT (937) 898-5841 (LOCATED AT 1020 W NATIONAL RD, VANDALIA, OH 45377) WHERE AN APPOINTMENT WAS SCHEDULED TWICE. AFTERWARDS, THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NEEDS A NEW ELECTRIC THROTTLE DUE TO THE SAME ISSUES REPORTED IN PREVIOUS COMPLAINTS. EXACT ISSUE REFERENCED BELOW. "IN TWO RECENT COMPLAINTS TO NCCC, DRIVERS REPORTED INTERMITTENT VEHICLE STALLS AND SURGES AS THEY ENTER TRAFFIC FROM A STOPPED POSITION OR WHILE DRIVING AT HIGHWAY SPEEDS. AS THE PROBLEM WAS INITIALLY INTERMITTENT, THE DRIVERS CONTINUED TO OPERATE THEIR VEHICLES IN THIS CONDITION, EVENTUALLY PROGRESSING TO THE POINT OF KEEPING ONE FOOT ON THE BRAKE WHILE STOPPED AND THE OTHER ON THE GAS PEDAL TO KEEP THE VEHICLE RUNNING." *TR
Complaints are unverified consumer reports submitted to NHTSA. A high complaint count may reflect vehicle popularity, not defect severity. Data sourced from NHTSA public records.
NHTSA source checks for this vehicle year
Checks are recorded separately for each dataset, not for the whole page. Dates use UTC. A missing check date does not mean no records exist.
Vehicle import recorded: Apr 28, 2026. This is the stored import date, not confirmation that every source was successfully refreshed.