2026 MINI Countryman Complaint Log

The vehicle onboard screen is very slow to connect to our Android phones. This has been an issue from the very beginning. A drivetrain fault message appeared on 04/01 (NOT a joke!!) and the car was not responsive to going in reverse gear. The transmission stopped responding and we were barely able to make it to the dealership. The car wouldn't go past 40mph. We've had the car since mid-December and it only has a little over 1200 miles.

On October 10, 2025 at 8:15am my entire moonroof shattered spraying glass over myself, son and dog. This was a sunny morning 37 degrees, no traffic, no cars beside or ahead of me as starting ascent up hill. I immediately checked on everyone, called the BMW dealership and after receiving no answer on service, business and sales turned to travel down to dealership with glass still falling from roof. I bought this car October 8, 2025 so had it for 2 days maxiumum. Pulling into service bay several people crawled up to take pictures. He said a rock probably hit it but as I insisted there was NO traffic ahead or beside me. This had nothing to do with environment or any impact. The roof literally spontaneously exploded. I want to report this for others safety and to have it on record for history. As of this point I do not know what they plan to do. I have also contacted my insurance to let them know of this incident but I do not want a claim through them. This has every responsibility pointing to a warranty through their dealership and the manufacturer. Thank you.