2003 Mitsubishi Outlander Suspension Problems

The contact owns a 2003 Mitsubishi Outlander. The contact stated while driving at approximately 25 MPH, the vehicle came to an immediate stop and did not return to normal operation. The contact noticed that the front control arm had detached. No warning light was illuminated. The contact researched and became aware of NHTSA Campaign Number: 16V458000 (Suspension). The vehicle was not drivable and was towed to the residence. A dealer was not contacted. The vehicle was not repaired. The manufacturer was notified of the failure and confirmed that the VIN was included in the recall but already had been serviced under the recall; however, the failure occurred. The failure mileage was 188,000.

REAR CONTROL ARMS ARE RUSTED THROUGH, THERE WAS A RECALL FOR THE FRONT AND HAD THE REPAIRS DONE. THE FRONT CONTROL ARM RECALL WAS DUE TO POOR RUST PROOFING DURING MANUFACTURING. THE REAR HAS THE SAME PROBLEM. CANNOT REALIGN REAR WHEELS AND REAR SWAY BAR BRACKET BROKE FREE ENTIRELY. VEHICLE IS NOW STATIONARY AS IT CANNOT BE DRIVEN.

CAR TAKEN TO DEALERSHIP, ANDERSON MITSUBISHI, 8162790354), JANUARY 2017, FOR NHTSA RECALL 16V458. CROSSMEMBER NOT REPLACED OR RUST TREATED. CROSSMEMBER FAILED 4-20-2019. REPAIRED AT MY EXPENSE $2161.70. MADE CLAIM FOR REIMBURSEMENT THROUGH MITSUBISHI DEALER AND MITSUBISHI OF NORTH AMERICA. HAVE A MITSUBISHI FILE NUMBER [XXX]. MITSUBISHI OF NA HAS VERBALLY AGREED TO SETTLE, BUT HAS NOT CONTACTED ME SINCE AUGUST OF 2019. I HAVE NOT BEEN ABLE TO GET MY CALLS RETURNED SINCE. THE CROSSMEMBER BROKE WHILE MY WIFE WAS DRIVING ON CITY STREETS WHICH CAUSED THE CAR TO VEER INTO ONCOMING TRAFFIC LANE, WITHOUT ACCIDENT. CAR WAS TOWED AND REPAIRED AT MY EXPENSE. I NEED HELP GETTING MY REIMBURSEMENT PAID. I AM THE ORIGINAL OWNER OF THE CAR. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2003 MITSUBISHI OUTLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V458000(SUSPENSION); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. DORSETT AUTOMOTIVE IN TERRE HAUTE, IN REFUSED TO PERFORM THE REPAIR BECAUSE THE PASSENGER SIDE OUTER TIE ROD AND LOWER CONTROL ARM NEEDED TO BE REPAIRED BEFORE THE RECALL REPAIR COULD BE COMPLETED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT THE COMPONENTS HAD TO BE REPAIRED BEFORE THE REMEDY COULD BE PERFORMED. THE FAILURE MILEAGE WAS APPROXIMATELY 148,000.

TL* THE CONTACT OWNS A 2003 MITSUBISHI OUTLANDER. WHILE DRIVING UNKNOWN SPEEDS, THE CONTROL ARM, BALL JOINT, CROSS MEMBERS, AND CV AXLE DETACHED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND LATER TOWED TO SAVANNAH MITSUBISHI (8203 WHITE BLUFF RD, SAVANNAH, GA 31406, PHONE NUMBER: (912) 226-6200) WHERE IT WAS DIAGNOSED THAT THE CROSS MEMBERS WERE CORRODED THROUGH AND CAUSED THE CV AXLE, BALL JOINT, AND CONTROL ARM TO DETACH. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V458000 (SUSPENSION). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THEY WOULD NOT REPAIR THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.

TL* THE CONTACT OWNS A 2003 MITSUBISHI OUTLANDER. THE CONTACT STATED THAT THE REAR SUSPENSION AND CROSS MEMBER WERE CORRODED. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO STATED THAT A TRAVEL-ARM HUBBERING WAS NEEDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 190,000.

TL* THE CONTACT OWNS A 2003 MITSUBISHI OUTLANDER. THE CONTACT STATED THAT WHEN THE VEHICLE WAS TAKEN TO BE INSPECTED FOR NHTSA CAMPAIGN NUMBER: 16V458000 (SUSPENSION), THE TECHNICIAN INFORMED THAT THE FRONT CROSS MEMBER WAS CORRODED AND NEEDED TO BE REPLACED HOWEVER, THE PARTS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2003 MITSUBISHI OUTLANDER. THE CONTACT STATED THAT UPON INSPECTING THE VEHICLE, IT WAS NOTICED THAT THERE HAD BEEN EXTENSIVE PREMATURE RUST AND CORROSION ON THE LOWER CONTROL ARM AND THE FRONT SUB-FRAME TO THE POINT THAT THE PART MIGHT FRACTURE. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V458000 (SUSPENSION), BUT WAS UNABLE TO DRIVE THE VEHICLE DUE TO THE FAILURE. THE CONTACT INDICATED THAT THE VEHICLE NEEDED TO BE TOWED TO THE DEALER AND WAS UNCERTAIN OF WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE CONDITION AND THEY PROVIDED NO SOLUTION TO GET THE VEHICLE TO THE DEALER. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2003 MITSUBISHI OUTLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V458000 (SUSPENSION). THE CONTACT STATED THAT THE RECALL SHOULD ALSO COVER THE FRAME THAT HELD THE REAR AXLE, WHICH THE CONTACT STATED WAS MORE RUSTED THAN THE FRONT FRAME. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE RECALL DID NOT COVER THE REAR FRAME. THE FAILURE MILEAGE WAS 193,000. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2003 MITSUBISHI OUTLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V458000(SUSPENSION); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2003 MITSUBISHI OUTLANDER. THE CONTACT STATED THAT THE REAR CROSS MEMBER FRACTURED DUE TO CORROSION WHILE THE VEHICLE WAS PARKED AT THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V458000 (SUSPENSION); HOWEVER, THE RECALL ONLY COVERED THE FRONT CROSS MEMBER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INSTRUCTED THAT THE REPAIRS WOULD NOT BE PERFORMED PER A RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 220,000.

SINGLE OWNER/USER;RETIRED, GARAGE KEPT. UNDERCARRIAGE SO ERODED WHEELS BEGAN TO LIST. IMPRACTICAL TO REPAIR. BODY AND ENGINE WITHOUT PROBLEMS. NOT NOTIFIED BY DEALERSHIP AT RECENT SERVICE THERE WAS A PROBLEM. AN UNKNOWN PERSON THAT DROVE BEHIND ME MENTIONED THAT I SHOULD GET REAR WHEEL LOOKED AT. WHEN BROUGHT FOR ALIGNMENT CHECK, I WAS NOTIFIED BY THE MECHANIC TO LOOK AT THE UNDERSIDE OF THE CAR. EROSION WAS SO BAD, I DROVE THE 5 MILES TO MY HOME AND WILL NOT TAKE IT ON THE ROAD AGAIN. NO RECALLS RECEIVED. *TR

I PURCHASED MY 2003 MITSUBISHI OUTLANDER IN FEBRUARY, 2013 WITH 104,000 MILES ON IT. AT FIRST EVERYTHING SEEMED FINE, BUT AFTER 2 WEEKS THE BACK END OF THE CAR ON THE PASSENGER SIDE SQUEAKS AND MAKES LOTS OF NOISE. AT FIRST IT WOULD ONLY DO IT A LITTLE BUT IT GOT WORSE AND WORSE WITHIN A COUPLE WEEKS IT CONSTANTLY MAKES NOISE, WHICH IS VERY ANNOYING. I THINK THE DEALERSHIP MUST HAVE DONE A QUICK CHEAP FIX ON IT SO WHEN I TEST DROVE IT, IT WOULD NOT DO IT UNTIL IT WAS PURCHASED. I ALSO HAVE WATER SEEPING IN IN THE FLOOR NEXT TO THE DOOR ON THE DRIVER SIDE AND WATER COMING THROUGH THE DASH AREA ON THE PASSENGER SIDE WHEN IT RAINS OR IN A CAR WASH. I READ ONLINE THAT THAT CAN CAUSE ELECTRICAL PROBLEMS WHICH WORRY'S ME. MY HEAD LIGHTS ALSO HAVE CRACKS AND FOGGED UP AND MAKES IT HARD TO SEE AT NIGHT, WHICH I'VE SEEN TO BE A COMMON PROBLEM WITH THIS CAR. I DON'T UNDERSTAND WHY THIS CAR WAS NEVER RECALLED FOR ALL THE PROBLEMS IT HAS, THIS IS RIDICULOUS! *TR

I TOOK MY VEHICLE IN TO THE DEALER TWICE IN 2006 ABOUT A "SQUEAK" THAT I HEARD FROM THE REAR PASSENGER SIDE WHILE DRIVING. THE FIRST TIME A SERVICE TECH DROVE THE AROUND THE NEIGHBORHOOD, BUT COULDN'T HEAR ANYTHING. THE SECOND TIME...THE SAME AND YOUR SERVICE DEPARTMENT DID NOT CHECK IT OUT ON MY REQUEST. THE PROBLEM IS THAT I WASN'T SIMPLY THAT I WAS HEARING THINGS. AT THIS POINT, THE SQUEAK IS SO PRONOUNCED THAT IT CAN BE HEARD FROM THE INSIDE AND FROM THE OUTSIDE OF THE VEHICLE. I FOLLOWED DUE DILIGENCE, SO TO SPEAK, AND SOUGHT HELP DURING THE WARRANTY PERIOD, BUT WAS NOT HELPED NOR SATISFIED. ON A RECENT BRAKE INSPECTION AT SEARS, I WAS TOLD THAT THE SUSPENSION WAS THE CULPRIT. I SUSPECTED THIS ALL ALONG. TO DATE I HAVE AGAIN VISITED MY MITSUBISHI DEALER AND THEY HAVE ARRIVED AT A COST TO REPAIR AND REPLACE THE REAR UPPER CONTROL ARMS AND BOTH LOWER BUSHINGS. THE DEALER SHOULD HAVE TAKING CARE OF THIS A LONG TIME AGO RATHER THAN TELLING ME THAT THEY DIDN'T HEAR ANYTHING. ON MY VISIT TODAY, I WAS TOLD THAT IT ISN'T REALLY A SAFETY ISSUE. IN MY VIEW, WHEN A VEHICLE SQUEAKS AS THOUGH SOMETHING IS COMING APART....IT IS A SAFETY ISSUE. ON A RECENT BRAKE INSPECTION AT SEARS, I WAS TOLD THAT THE SUSPENSION WAS THE CULPRIT. I SUSPECTED THIS ALL ALONG. TO DATE I HAVE AGAIN VISITED MY MITSUBISHI DEALER AND THEY HAVE ARRIVED AT A COST TO REPAIR AND REPLACE THE REAR UPPER CONTROL ARMS AND BOTH LOWER BUSHINGS. THE DEALER SHOULD HAVE TAKING CARE OF THIS A LONG TIME AGO RATHER THAN TELLING ME THAT THEY DIDN'T HEAR ANYTHING. ON MY VISIT TODAY, I WAS TOLD THAT IT ISN'T REALLY A SAFETY ISSUE. IN MY VIEW, WHEN A VEHICLE SQUEAKS AS THOUGH SOMETHING IS COMING APART....IT IS A SAFETY ISSUE. *TR

WHEN CAR WAS FIRST PURCHASED TOLD DEALER IT FELT LIKE BACK END WAS KICKIN OUT ON WET ROADS,TOOK IT DEALER WAS TOLD THEY COULD FIND NOTHING. SEVERAL DAYS LATER CAR SPUN OUT ON WAY TO WORK DUE TO BLOW OUT. HAD VEHICLE TOWED TO DEALER WERE UPPER AND LOWER LATS. WERE REPLACED.(NO OLD PARTS NOT AVAILABLE) CAR SEEMED OK FOR SEVERAL MONTHS AT WHICH POINT IT BEGAN TO FEEL LIKE IT WAS SLIDING AROUND IN REAR END AGAIN. AGAIN DEALER CHECKED FOUND NOTHING.. MY HUSBAND THREW A FIT WITH DEALER AT WHICH POINT A BALL JOINT WAS REPLACED(PART NOT AVAILABLE), IN MY OPINION ONLY TO PACIFY US. THE CAR HAS STILL NEVER FELT RIGHT. AT WHICH POINT THE WARRANTY HAS EXPIRED AND THE DEALERSHIP REFUSES TO EVEN TALK TO US ABOUT THIS. NOW FOUR MONTHS AFTER HAVING FOUR NEW TIRES MOUNTED AND BALANCED I HAVE TWO REAR TIRES SO WORN AND DAMAGED THE BELTS ARE COMING THROUGH THEM. I HAVE TAKEN THE CAR TO A PRIVATE TECH.TO TRY TO FIND ANYTHING THAT MAY BE WRONG. I AM SCARED FOR MYSELF AND MY FAMILY EVERYTIME I HAVE TO DRIVE THIS CAR! *TR

TL*- CONTACT OWNS A 2003 MITSUBISHI OUTLANDER, FOR WHICH HE HAD TO REPLACE THE REAR LOWER SUSPENSION ARM 4 TIMES. FIRST TIME IT WAS AT 30,000 MILES, SECOND TIME AT 48,000 MILES, AND THE THIRD TIME AT 89,000 MILES, AND CURRENTLY AT 106,000 MILES. THE CONTACT TOOK VEHICLE TO THE SAME DEALERSHIP , ARNOLD AUTOMOTIVE GROUP IN ROSEVILLE, MI 4 TIMES, AND THEY STATED THAT THEY DIDN'T KNOW WHY THE PART KEPT GOING BAD. THE CONTACT THE CURRENT MILEAGE WAS 106000.*AK THE LEFT REAR SEAT BETL WOULD NOT RETRACT. THE SWAY BAR WERE REPLACED AND THE LOWER CONTROL ARM WAS WORN. UPDATED 03/30/07. *JB

OUR MITS. OUTLANDER PULLS TO THE RIGHT, BADLY! WE HAD IT ALIGNED...TWICE! HAD NEW TIRES PUT ON, RE-ALIGNED, AND IT STILL PULLS TO THE RIGHT! IF I LET GO OF THE WHEEL, W/IN 2 SECONDS, I AM IN THE NEXT LANE! *TR

VEHICLE PULLED TO THE RIGHT ALL THE TIME. CONSUMER HAD THE VEHICLE SERVICED FOR ALIGNMENT, AND THE ARMS WERE REPLACED. HOWEVER, THIS HAD NOT SOLVED THE PROBLEM. MANUFACTURER REFUSED TO ADMIT THERE WAS A PROBLEM WITH THESE VEHICLES.*AK

WHILE DRIVING THE VEHICLE SUDDENLY VEERED TO THE RIGHT WHICH WAS FOLLOWED BY A LOUD NOISE. THE DEALER HAS BEEN NOTIFIED. *NLM

1. EVER SINCE I PURCHASED THE VEHICLE, IT HAS ALWAYS PULLED TO THE RIGHT. I TOOK THE VEHICLE INTO THE SHOP AND A ALIGNMENT WAS DONE. THE PROBLEM STILL PERSIST. THE RIGHT SIDE TIRE IS STARTING TO WORN EVEN WITH THE NEW ALIGNMENT AND BALANCE AND ROTATION. 8JB