2019 Mitsubishi Outlander Complaint Log

The drivers seat-back tilts back slowly on its own. Ill move the seat-back upright before I start driving and it'll slowly tilt back on its own while im driving.

See attached document for complaint. The vehicle was sold without disclosure of an active airbag safety recall involving explosive deployment. Disclosure occurred only after contracts were executed and funds tendered. Had this life-safety information been disclosed prior to sale, the vehicle would not have been purchased. The failure to disclose a known safety defect at the point of sale constitutes material concealment and reckless disregard for consumer safety, particularly given the vehicle’s intended use for routine highway travel.

I am reporting a safety concern involving complete airbag non-deployment in a frontal collision. On January 9, 2026 I was involved in a frontal collision while driving my Mitsubishi Outlander PHEV. The impact caused significant front-end damage, and the vehicle was subsequently deemed a total loss by the other driver’s insurance company. None of the airbags deployed, including the driver and passenger frontal airbags. There were no airbag warning lights or system alerts illuminated prior to the collision. A police report was filed for this incident. I was not injured; however, the other driver sustained injuries. Given the severity of the frontal impact and the resulting damage, I believe the airbags should have deployed. This raises concerns regarding a potential defect or failure in the airbag system, crash sensors, or airbag control module. I have photographs documenting the vehicle damage. I am submitting this report so the incident can be reviewed for potential vehicle safety defects that may affect other vehicles.

The contact owned a 2019 Mitsubishi Outlander. The contact stated that while the vehicle was parked and turned off, a fire occurred near the engine compartment. The fire was extinguished by the fire department. A fire report was filed, and a fire report number was provided. The cause of the failure was possibly determined to be electrical or engine-related. A police report was also filed, and a report number was provided to the contact. The vehicle was destroyed. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 100,193.

The contact owns a 2019 Mitsubishi Outlander. The contact stated that the message "Service Air Bags" was displayed. The vehicle was taken to the dealer, where the contact was advised to pay a fee for a diagnostic test. The contact declined, and the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.

There is a glitch in the electrical system. I have been replacing headlights constantly since I have purchased this vehicle in 2019. Last night was the final straw as both headlights went out at the same time. When I am stationary, you can watch the headlights surge when the vehicle is running. I have also had issues with the info center resetting for no reason during these glitches. No headlights at night is DANGEROUS!!!!

See attached document for complaint

My parking brake has stopped working/is completely locked up (like what is descrived in the recall, but my vin isn't included in thr recall list), and the airbags were missing at time of sell.

I was approaching my car and used my keyfob to open the trunk. As it was opening, I was thankfully facing away from the trunk when the rod from the right tailgate lift support flew off, hitting me in my shoulder blade. It sounded like a gunshot. While there was no puncture, due to my thick t shirt and the rod hitting the bone of my right shoulder blade, the pain was severe. Before I realized it was the tailgate support strut, i genuinely thought I had been shot, due to the sound and the pain. Had I been facing my car, the rod would've gone through my face. Had it hit my eye, I indubitably would have lost that eye or my eyesight. There was no warning. I have never experienced anything out of the ordinary with my trunk door or the mechanisms to lift it. This easily could've severely injured me or someone else, or damaged property significantly. Upon inspection visually, the non-threaded end of the rod appears to have snapped off. The hydraulics were so strong that the 5mm thick metal snapped in half within milliseconds. I have an appointment at the Mitsubishi dealership where I got the car to get to the root cause. They confirmed over the phone that my car is too new to have tailgate lift support failure.

The contact owns a 2019 Mitsubishi Outlander. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently accelerated. The contact stated that an unknown software needed to be updated. The contact also stated that the driver’s seat belt failed to retract. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 30,000.

Transmission not working properly. It said overheating and then stopped driving suddenly whil driving. Very unsafe. Also issue with parking break that just stopped working. This car seems to be a lemon. Not sure why this is happening.

The car turned off completely and then a few seconds later turned back on.

My parking brake locked up by itself. Took 4 trips to the mechanic to find out the module or switch is bad. It's 400 dollars just for the part. My drivers widow stopped going up thr tract stuck and bent it thsts 200 bucks. I have a 2019 outlander theses problem was at 40k miles. Need some recalls.

Hesitation when putting thee vehicle in drive or reverse. While driving RPMs fluctuate 500-1000RPMs continuously. Studdering when accelerating from a complete stop.

While accelerating the gas gage goes up but there is resistance when pressing on gas. The vehicle does not accelerate right away and there is a drag before the vehicle gets up to speed. It takes off really slow.

Front calipers made a ratting noise, every time we drive over small street cracks or bumps, this happen when my car reached about 45000 miles, we replace the calipers now there is no more ratting noise.

Wife t-boned a old style Subaru at 30 mph and the air bags did not deploy at all this was a 2019 mitibishi outlander se

I AM A RIDESHARE DRIVER. ON FRIDAY, APRIL 23, 2021 PASSENGERS BEGAN TO COMPLAIN THAT THE RIGHT-SIDE SEAT BELT (ON THE 2ND ROW OF SEATS) WOULD NOT FASTEN. AFTER ARRANGING FOR PEOPLE TO MOVE AROUND TO THE OTHER SIDE (LEFT-HAND SEAT) FOR A WHILE, I FINALLY QUIT DRIVING TO DEAL WITH THE ISSUE MYSELF. AFTER NUMEROUS ATTEMPTS TO REPAIR THE BUCKLE, I GAVE UP AND STARTED CALLING AROUND FOR THE PART--BUT COULD NOT FIND IT. FINALLY I NOTICED A RECALL NOTICE ONLINE FOR THIS EXACT SAME ISSUE IN 2014-2019 MITSUBISHI OUTLANDERS. ON MONDAY (APRIL 26) I CALLED SCOTT ELDER MITSUBISHI IN CEDAR PARK, TEXAS TO SCHEDULE THE RECALL REPAIR, BUT WAS TOLD THAT MY VIN NUMBER IS NOT COVERED UNDER THE RECALL. THEY ALSO DID NOT HAVE THE PART AND COULD NOT OBTAIN ONE FOR AT LEAST A WEEK. I THEN CALLED THE MANUFACTURER DIRECTLY TO LEARN WHY MY VEHICLE IS NOT COVERED FOR THE RECALL EVEN THOUGH IT IS A 2019 AND HAS THE EXACT SAME PROBLEM AS DESCRIBED IN THE RECALL NOTICE. THEY COULD NOT GIVE ME A SATISFACTORY ANSWER, NOR ANY ALTERNATIVE RECOURSE TO RESOLVE MY ISSUE. AS STATED ABOVE, I AM A RIDESHARE DRIVER. I CANNOT DO MY JOB WITH AN UNUSABLE SEAT BELT. SWITCHING PASSENGERS TO THE OTHER SEAT WON'T ALWAYS WORK BECAUSE I OFTEN PICK UP 3 OR MORE PASSENGERS. EACH DAY I AM WITHOUT THE USE OF THE VEHICLE FOR WORK IS COSTING ME $250-$300 PER DAY (NOT COUNTING BONUSES).

WHEN USING THE BRAKE AUTO HOLD I STEPPED ON THE GAS WHILE SCRATCHING MY SIDE AT THE SAME TIME TO CROSS THE ROAD. I ACCIDENTALLY UNBUCKLED MY SEAT BELT WHICH THEN CAUSED THE BRAKE AUTO HOLD TO DISENGAGE AND AUTOMATICALLY APPLY THE PARKING BRAKE. THIS CAUSED MY CAR TO STOP DIRECTLY IN FRONT OF ONCOMING TRAFFIC. I COULD NOT DISENGAGE THE PARKING BRAKE UNTIL I REBUCKLED MY SEAT BELT.

THE EPB (EMERGENCY PARKING BREAK) WAS SOME HOW ACTIVATED, NOT SURE IF BY ACCIDENT OR WIRING ISSUE AND NOW WILL NOT DISENGAGE. I CANNOT DRIVE MY VEHICLE AND HAVE NOT BEEN ABLE TO GET IT INTO THE DEALER FOR 3 WEEKS.

I PURCHASED THIS VEHICLE ON NOVEMBER 19TH.IT HAD 32 MILES WHEN I PULLED OFF THE CAR LOT. IN JANUARY, NEW BREAKS HAD TO BE PUT ON IT DUE TO WEAR AND LOUD SOUND. THEY WERE REPLACED. IN FEBRUARY, TERRIBLE SOUND COMING FROM BREAKS AGAIN. TAKEN TO SHOP, WORKED ON THEM AND ADVISED THEY JUST NEEDED TO BE OILED. BROUGHT BACK TO SHOP EARLY MARCH, SAME PROBLEM, THE WHOLE BREAK SYSTEM WAS REPLACED. NOW HERE IS IT MARCH 23RD AND THE SAME THING IS STARTING TO HAPPEN AGAIN, SCREETCHING, LOUD SOUND COMING FROM BREAKS.

I WAS WAITING IN RED LIGHT BETWEEN SUNRISE BLVD AND US1 WHEN A VEHICLE IN WRONG WAY CRASH MY VEHICLE IN THE FRONT. THE WHEEL AIR BAG DEPLOYED WRONG. I SAW THE RIGHT PART OF THE AIR BAG FLAT WHILE THE LEFT PART WAS FINE. IT CAUSED INJURES IN MY CHIN AND TONGUE, 5 RIBS, IN THE RIGHT PART OF MY BODY, BROKEN AND STERNUM BROKEN TOO. CAUSING POSSIBLE CINTURILLA IN MY HEART AND BRUISES IN MY LUNGES.

ON 12/13/2019 MY DAUGHTER HAD A ACCIDENT IN 2019 MISHIBISHI OUTLANDER SHE HIT FENCE FENCE POST ELECTRICITY BOX AND 2 SIGNS DOING DAMAGE ALL AROUND THE VEHICLE HER SEAT BELT NORE MY NEWPHEWS SEAT BELT LOCKED UP AND SHE HIT HER HEAD ON THE STEERING WHEEL THE PASSENGER IN THE VEHICLES SEAT BEAT LOCKED UP THE BACK SEAT BELT DIDNT LOCK UP I HAVE ALOT OF PICTURES BUT WILL ONLY ALLOW ME TO UPLOAD ONE

I PURCHASED MY VEHICLE 11/3/19, TRADED IN MY 2016 MITSUBISHI FOR 2019 MITSUBISHI OUTLANDER. 3 DAYS LATER MY LIGHTS WENT OUT AND I TOOK THE CAR TO VICTORY MITSUBISHI DEALERSHIP IN THE BRONX AND THEY SAID IT WAS A LOOSE FUSE. THEY TIGHTED THE FUSE AND MY LIGHTS CAME ON. ON 11/26/19, I WAS ON THE CROSS BRONX HIGH WAY IN TRAFFIC AND DROVE BUT COULD NOT STOP THE CAR. MY BRAKES FAILED. I GOT OFF THE HIGHWAY AND CALLED THE POLICE AND GEICO. THE POLICE DID NOT COME AND I HAD THE CAR TOWED TO JUNIORS AUTOMOTIVE CENTER IN THE BRONX. MY GEICO ADJUSTER WILL INSPECT THE CAR ON 12/4/19. I SHOULD NOT BE GOING THROUGH THIS. I KNOW MY CAR WILL EVENTUALLY BE REPAIRED BUT I DO NOT FEEL SAFE DRIVING THE CAR.

WHEN DRIVING IN THE RAIN THE CAR HYDROPLANED ON ME ON 5 SEPARATE OCCASIONS. IT HAPPENED TO ME WHEN AT A MILD TURN AT FREE WAY SPEEDS AND SOMETIMES WHEN STRONG WINDS HIT THE VEHICLE. LOSS OF TRACTIONS IS FELT AND THE CAR WANDERS INTO A DIFFERENT LANE. BREAKING PERFORMANCE WAS AFFECTED AS WELL. THE STOCK TIRES THAT CAME WITH THE CAR PERFORM POORLY IN THE RAIN WHEN DRIVING AT FREEWAY SPEEDS. OVER ALL THE CAR IS GREAT AND THE TIRES SHOULD BE INSPECTED. I LEARNED THAT I WAS NOT THE ONLY ONE WHO EXPERIENCED THIS AND DECIDED TO CONTACT NHTSA.

FRONT DRIVERS SEAT IS LOOSE. IT IS ROCKING FROM THE BASE. I PURCHASED THE CAR NEW

TL* THE CONTACT OWNS A 2019 MITSUBISHI OUTLANDER. WHILE DRIVING APPROXIMATELY 45 MPH, A PEBBLE STRUCK THE PASSENGER SIDE OF THE WINDSHIELD AND FRACTURED THE ENTIRE FRONT WINDSHIELD. THE CONTACT CALLED BILL HOLT MITSUBISHI (1215 COBB PKWY S, MARIETTA, GA 30060, 404-890-5100) WHO REFERRED THE CONTACT TO SAFELIGHT AUTO FOR THE REPAIR. THE VEHICLE WAS REPAIRED. WHILE THE VEHICLE WAS AT A CAR WASH, THE SUN ROOF SUDDENLY SHATTERED INWARDLY WITH A LOUD BANGING NOISE. THE CONTACT SUSTAINED INJURIES TO THE LEFT FOREARM AND RIGHT EAR. THE PASSENGER SUSTAINED INJURIES TO THE HEAD AND FOREHEAD. MEDICAL ATTENTION WAS RECEIVED. THE CONTACT WATCHED THE SURVEILLANCE FOOTAGE AT THE CAR WASH AND THERE WAS NO EVIDENCE OF ANY IMPACT TOWARDS THE SUN ROOF FROM AN OBJECT. THE CONTACT CALLED THE SAME DEALER AND WAS REFERRED TO SUN ROOF EXPRESS WHO THEN REFERRED THEM TO AUTO TRIM PLUS FOR THE REPAIR. THE SUN ROOF WAS REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND OPENED CASE NUMBER: 1/274220711. THE APPROXIMATE FAILURE MILEAGE WAS 12,000.

TL* THE CONTACT RENTED A 2019 MITSUBISHI OUTLANDER. WHILE DRIVING APPROXIMATELY 20 MPH WITH THE SHIFTER IN DRIVE, THE VEHICLE STARTED TO GO BACKWARDS. THE CONTACT ATTEMPTED TO BRAKE ON A SMALL INCLINE, BUT THE BRAKES DID NOT WORK. THE VEHICLE CONTINUED TO ROLL BACKWARDS TOWARDS A TRUCK. WHEN THE CONTACT DEPRESSED THE START BUTTON, THE VEHICLE STOPPED AND THE BRAKES ENGAGED. THE CONTACT TOOK THE VEHICLE BACK TO ENTERPRISE RENT-A-CAR AND RECEIVED ANOTHER VEHICLE. THE CONTACT DID NOT KNOW IF THE VEHICLE WAS DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 6,500.

TL* THE CONTACT OWNS A 2019 MITSUBISHI OUTLANDER. WHILE DRIVING VARIOUS HIGH AND LOW SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE DECELERATED FROM 30 TO 0 MPH ON THREE OCCASIONS. THE CONTACT STATED THAT THE ELECTRONIC RANGE AND FUEL RANGE ELECTRONIC DETECTION SYSTEM (COMPUTER SYSTEM) OF THE VEHICLE WERE PROBABLE CAUSES OF THE CONTINUED FAILURE. FURTHERMORE, THE CONTACT STATED THAT THE FUEL MILE RANGE WAS INCORRECTLY REPORTED BY THE COMPUTER SYSTEM ON MORE THAN ONE OCCASION. SOUTH MIAMI MITSUBISHI (8523 SOUTH DIXIE HIGHWAY, MIAMI, FLORIDA 33143, (877) 718-8890) WAS MADE AWARE OF THE SERIES OF FAILURES AND DETERMINED THAT THE HUMIDITY MAY HAVE HAD AN EFFECT ON THE CONDITIONS OF THE FAILURE AND THE BATTERY POWER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 5,000.