2020 Nissan Frontier Complaint Log

Hello, I was an owner of a new 2020 Nissan Frontier pro4x. My vehicle had 33,000 miles, garaged in the winter and never used for towing. All minor maintenance were performed at a certified Nissan dealer. On [XXX] I was driving my truck on [XXX] in Youngstown when suddenly I heard a terrifying loud grinding noise coming under the truck causing also the truck to shake violently. I'm blessed that I didn't not lose control of the vehicle and most importantly it did not happen on the freeway. This happen as I was ready to merge into [XXX]. I arranged the truck to be towed to Sims Nissan dealer in Youngstown. I was told that my driveshaft came apart somehow causing other major damages to other critical parts of the truck. I end up also calling my Insurance. I discussed with them the incident, and the insurance started a comprehensive claim. On May 29th Robert Griffith the Adjuster call me to inform me that the truck will be totaled. I've already reached out with a letter to Nissan Headquarters, I explained what happened but most importantly wanted to Nissan to be aware of my incident. Didn't get any help or support but I was given a claim number, [XXX]. I've also contacted BBB of my incident. I feel really strong that this incident should have never happened and I will do my best to get an answer. Thank you so much for your time. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The truck will not start due to it thinking it’s not in park when it is in park and has slipped out of park but I had my e brake on

The truck is jerky during low speed take offs. It also died off during acceleration and then surged all of a sudden recently. It is now in the repair shop being diagnosed for an electric transmission control warning light. It would not start.

UNKNOWNI want to report my repossessed car and hold Santander Consumer USA responsible because they sold my car without my consent and not only that, report the fraud of the sale of the same car that I bought and that neither the DMV Nissan of Orange nor Santander Consumer USA informed me of the debt that I still had on that car and Santander was charging me with a contract where they add the cost of the car with interest after I had paid a down payment and financed the car at a cost of 30,659.14 and then they charged me another 17,390.78 in interest which the dealership hid from me and they also knew about the debt that was still owed on the car by Santander Consumer USA and they did not inform me what they call fraud by selling a car with a lien holder I ask for a refund of all my money $ 15,538.10 amount to the principal balance + 18,022.23 interest payments + 8,000 downpayment that makes the total of $41,560.33 which I have lost all my money invested in that car and they took my vehicle and are advertising it on this page for sale

The contact owned a 2020 Nissan Frontier. The contact received notification of NHTSA Campaign Number: 22V671000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while the vehicle was parked, the vehicle began to inadvertently roll away. The contact stated the vehicle ran over the contact's foot. No medical attention was needed The contact stated the vehicle crashed into a tree stump and the front bumper was damaged. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 55, 000. VIN tool confirms parts not available.

The contact owns a 2020 Nissan Frontier. The contact stated while driving at an undisclosed speed and coming to a stop, the brake pedal was depressed, and the contact became aware that the brake lights were inoperable. There was no warning light illuminated. The vehicle was taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 32,000.

The contact owns a 2020 Nissan Frontier. The contact stated while driving 55 MPH, there was a loud grinding sound coming from the brakes. There was no warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the brake pads needed to be replaced. The vehicle was repaired but the failure persisted. The vehicle was taken to the dealer where the same diagnostic result was provided. The vehicle was repaired but the failure persisted. The manufacturer was not notified of the failure. The failure mileage was approximately 59,834.

My vehicle was the subject of Nissan's Safety Recall for the parking pall not engaging. I had the vehicle into the Dealer twice six months ago, where they supposedly addressed this defect. Beginning last week, my vehicle's parking pall will not engage when the vehicle is in Park, allowing it to roll freely. The manufacturer's fix is either not working or the material or workmanship is a problem. I am bringing the vehicle to the Dealer tomorrow for the problem.

The contact owns a 2020 Nissan Frontier. The contact stated that while driving at various highway speeds, the brake system was erroneously activated causing the vehicle to reduce speeds. The vehicle was taken to the local dealer who replaced the front and rear brake assemblies but the failure continued to occur. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 55,000.

Vehicle alternator failed at 79,000 miles. Instead of shutting off, vehicle disabled the cooling fans but kept the engine and fuel supply systems running leading to the vehicle overheating during diagnostics which require the engine to rev and hold an elevated RPM. Unsure if other systems like braking and steering were affected by the choices the vehicle made to keep the engine running despite no cooling since the truck was not moving when it over heated..

The contact owns a 2020 Nissan Frontier. The contact stated that the vehicle was in the park position, but while exiting the vehicle it began to roll and crashed into the garage door. There were no reported injuries. There was no fire or police report filed. The local dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The contact stated the failure was related to NHTSA Campaign Number: 22V671000 (Power Train). The approximate failure mileage was 16,000.

The contact owns a 2020 Nissan Frontier. The contact stated that upon starting the vehicle, the check engine warning light illuminated. The vehicle was taken to the dealer where it was purchased but the contact was offered no assistance. The contact continued driving the vehicle and stated that the vehicle was hesitating and jerking while depressing accelerator pedal. Occasionally, the vehicle failed to start up after several attempts. The contact stated that the vehicle had rolled back while stopped on an incline. The contact reached out to the dealer and was informed that the defect was related to the battery, which the contact disputed. Upon investigation, the contact discovered NHTSA Campaign Number: 22V671000 (Power Train) which he linked to the failure. The manufacturer was not notified of the failure. The vehicle was not repaired and remained in the possession of the dealer where the vehicle was purchased. The failure mileage was approximately 32,000. The VIN was not available.

2020 NISSAN FRONTIER. CONSUMER WRITES IN REGARD TO TRANSMISSION ISSUES. THE CONSUMER STATED UPON PURCHASING THE VEHICLE IT WOULD PULL TO THE RIGHT. THE DEALER ATTEMPTED TO REPAIR THIS FAILURE, BUT WAS UNSUCCESSFUL. THE VEHICLE WAS PLACED IN PARK. ON TWO OCCASIONS THE VEHICLE ROLLED AWAY. ONCE STRIKING AN RV, AND SECOND STRIKING A FENCE. THE CONSUMER WAS MADE AWARE OF A RECALL. THE VEHICLE WAS TAKEN TO THE DEALER BUT THERE WAS NO REMEDY AVAILABLE YET. THE DEALER TEMPORARILY ALLOWED THE CONSUMER TO DRIVE A RENTAL. THE DEALER REQUESTED THE CONSUMER RETURN THE RENTAL AND PICK UP THE UNREPAIRED VEHICLE.

The contact owns a 2020 Nissan Frontier. The contact stated that while the transmission was shifted into park (P), the vehicle accelerated forward. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 28,000.

The contact owns a 2020 Nissan Frontier. The contact received notification of NHTSA Campaign Number: 22V671000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2020 Nissan Frontier. The contact stated that while driving at an undisclosed speed, the transmission shifted into NEUTRAL and the vehicle lost motive power. The check engine and transmission warning lights were illuminated. The vehicle was taken to the dealer and diagnosed with code P0729 (Gear 6 Incorrect Ratio). The dealer performed technical service bulletin NTB 21-086, Transmission Control Module (TCM) software update; however, the failure recurred with the engine revving while shifting gears. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 6,784.

The contact owns a 2020 Nissan Frontier. The contact stated while driving 65 MPH, the passenger’s side air bag warning light illuminated intermittently. The contact took the vehicle to the local dealer, where it was diagnosed with needing the passenger’s side seat belt pretension sensor to be replaced. The vehicle was repaired but continued to experience the failure. The contact took the vehicle back to the local dealer, where it was diagnosed with needing the passenger’s side belt assembly tongue pretension and the passenger seat belt retractor to be replaced. The vehicle was repaired but continued to experience the failure. The manufacturer had been informed of the failure. The failure mileage was 9,624. The contact stated that this failure has occurred 4 times while both the driver and the passenger was occupied.

There are 3 incidents thus far. ***I have video confirmation of these incidents*** First, I had parked my vehicle at a gas pump, put my vehicle in park, and locked the vehicle. Apparently, as I walked away, my vehicle had slowly rolled backwards more than 15 feet until it hit the curb. I noticed the vehicle moved from the location I had parked my vehicle when I came back to the vehicle and didn't notice my vehicle where I had remembered leaving the vehicle. I inspected my vehicle and no damage and the vehicle shift was in the park position. After I realized what had happened I went back in to the store and asked the manager to show me the camera footage to see what had happened. I recorded the surveillance video as proof. Second, I was arriving at a brother's house and parked my vehicle, put my vehicle in the park position and when I shut the vehicle off the vehicle rolled forward approximately 3 feet. Third, I was arriving at a family member's house. I parked the vehicle, put the vehicle in the park position. When I shut the vehicle off, the vehicle started rolling forward. As I noticed immediately what had happened, I ran in front of the vehicle to stop the vehicle from rolling any further to which I started pushing the vehicle backwards. At about 10 feet of pushing the vehicle backwards, I eventually heard a click sound rendering the vehicle locked in the park position. *****I have video confirmation of my locked and parked vehicle rolling back while I stepped away at the gas pump***** AutoNation Nissan service department has the vehicle replacing my transmission and some electrical components associated with the drivetrain. Case # [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”

THE PASSENGER SEAT WOULD NOT LOCK WHEN MOVED. ON ONLY ONE SIDE. WE TOOK IT IN AN THE DEALER SAID THAT IS WAS KNOWN TO THEM BUT WAS NOT SAFETY RISK. IF I HAD TO STOP FAST AND THE SEAT WAS NOT LOCKED ON ONE SIDE THE TORQUE WOULD HAVE BENT THE BAR AND CAUSED DAMAGE TO THE PASSENGER. THEY SAY THEY FIXED IT BUT I CANNOT BE SURE. I WAS ALSO TOLD THE THERE WERE MULTIPLE OTHERS THEY HAD FIXED. I THINK THIS NEEDS TO BE LOOKED AT FOR SAFETY REASONS. THE DEALER SHIP IS NISSAN AT 1333 SOUTH ACADEMY BLVD., COLORADO SPRINGS, CO 80916. YOU MAY REACH ME AT [XXX]. IF YOU NEED MORE INFO. THE NISSAN CORP. OFFICE TOLD ME TO REPORT IT HERE. THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

The contact owns a 2020 Nissan Frontier. The contact stated that since purchasing the vehicle, the dashboard lights were significantly dim, affecting his visibility of the speedometer while driving. There were no warning lights illuminated. The dealer and the manufacturer were notified of the failure and advised the contact that could they not assist. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 50.