2021 Nissan Sentra Complaint Log

The contact owned a 2021 Nissan Sentra. The contact stated that while his wife was driving at approximately 60 mph, the vehicle began to slide, hydroplane, and crash into a cement ditch drain.  There were no warning lights illuminated. The passenger side seat belt failed to lock completely, and the occupant was thrown around in the vehicle. The occupant who was occupying the passenger side front seat was taken to the hospital, and it was confirmed that he sustained right elbow and air bag burns and lower intestines injuries. The air bag was deployed. A police report was filed. The vehicle was towed to a tow lot. The contact called the local dealer. The vehicle was taken to the local dealer, who test-drove the vehicle prior to the failure, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The contact stated that the failure was related to NHTSA Campaign Number: 23V581000 (steering). The vehicle was deemed a total loss by the insurance company. The failure mileage was approximately 43,177.

I am writing to file a formal complaint against Koeppel Nissan regarding their refusal to service my vehicle for a factory safety recall (tie rod replacement) and additional services upon request such as; clogged drain(water inside car doors), wheel alignment, evaporator core leakage( water on back seat floor), tire rotation, water in spare wheel well & front door check strap repair. I believe it is imperative to bring this matter to your attention, as it poses a significant risk to public safety and may be in violation of the applicable regulations and guidelines. On September 18, 2023, I visited Koeppel Nissan in Jackson Heights Queens, NY for my scheduled appointment in order to address a safety recall on my vehicle. However, to my astonishment, the dealership's service department declined to service my vehicle, citing reasons that were neither reasonable nor justifiable. Upon explaining that I was being rushed due to time constraints and poorly serviced in the past, the dealership's staff in question displayed a dismissive and unprofessional attitude towards my concerns. Despite my insistence on the urgency of the safety recall, regrettably, the situation escalated to a point where I was asked to leave the premises without having my car serviced. Subsequently, I have preferably decided to no longer do business with this dealership in regards to servicing my vehicle and I wish to seek other alternative solutions at another car dealership location. It is my understanding that as a registered dealership, Koeppel Nissan has an obligation to promptly and adequately address safety recalls on the vehicles they have sold. This obligation is not only a matter of legal compliance but also a moral responsibility to ensure the safety and well-being of their customers.

The contact owns a 2021 Nissan Sentra. The contact received notification of NHTSA Campaign Number: 23V581000 (Steering) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the steering wheel started to shake. The power steering warning light and the collision warning light was illuminated. The vehicle was taken to the dealer however, the contact had not yet been informed of the diagnostic result. The contact was informed that the parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and confirmed that parts were not yet available. The contact was provided a case number. The failure mileage was approximately 40,000. VIN tool confirms parts not available.

The contact owns a 2021 Nissan Sentra. The contact stated while driving 30 MPH and pulling out of a parking lot on a leveled road surface, the vehicle hit a pothole, and upon attempting to make a turn, the vehicle made a popping sound and the front passenger's side wheel seized. The contact was able to pull to the side of the road. The contact stated that while a bystander was inspecting the front passenger's side wheel, a piece of the tie rod fell onto the ground. The vehicle was towed to an independent mechanic, where it was diagnosed that the tie rod had fractured. The vehicle was not repaired. The contact became aware that the VIN was included in NHTSA Campaign Number: 23V581000 (Steering) however, the part to do the recall repair was not yet available. The dealer and a second dealer, Kraft Nissan (3277 Mahan Dr, Tallahassee, FL 32308) were contacted. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 69,661.

The contact owns a 2021 Nissan Sentra. The contact received notification of NHTSA Campaign Number: 23V581000 (Steering) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

So while driving my car, no car infront of or anything running out in the road. Going 45 mph my car automatically slammed on brakes by itself. Causing the car behind me to swing around me to avoid hitting me in my rear. A similar situation happened back in May 2023 resulting me to put the car in the shop & was told it was corrected.

The AEB system will activate sporadically in traffic and open road (I.e interstate) this can cause a serious crash if the car locks it up running 70 mph and tries to emergency stop It has been to the dealer for this issue with no resolve No prior warning when this happens and has been continuously more frequent since 30k miles

The contact owns a 2021 Nissan Sentra. The contact received notification of NHTSA Campaign Number: 23V581000 (Steering) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Nissan Sentra. The contact received notification of NHTSA Campaign Number: 23V581000 (Steering) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Nissan Sentra. The contact received notification of NHTSA Campaign Number: 23V581000 (Steering); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

1. Automatic Emergency Braking - System - System Failed /or Malfunctioned Car is available for examination (28,000 miles) 2. Collision alert sounded, with warning indicator (red bar with two white bars below), Emergency braking triggered (no apparent ABS, but driver felt the vehicle decelerate), stopped the vehicle, and turned the vehicle engine off (electrical systems remained on). The vehicle was traveling on a city street at approximately 35 MPH at a slight incline, at dusk. No signs, pedestrians, other vehicles, or signs within visible distance present in front of the vehicle, or on either side of the road. There were no obstruction, debris, speed bumps, trees or pot holes on either side of the road within visible distance in front of the vehicle. Injuries may have occurred if another car was closely following, or could not stop in time. 3. The problem has been reported to the Suntrup Nissan (dealer from whom we purchased the vehicle) and Nissan Consumer Affairs (case [XXX]). The Consumer Affairs representative did not seem to understand the problem (initially thought it was ABS)or safety concern though (she said we should not worry as the vehicle was under waranty). We are awaiting a call back from the dealer though. However, in searching for an explanation we saw similar issues reported by a law firm (LemonLawExperts.com) 4. Vehicle has not been inspected. 5. This was the first such incident we experienced in the car. Other than the warning alert during the incident, there was no indication of this problem. The car had been in for routine service about a month ago though. At the service I mentioned the radio spontaneously turning off while traveling in a parking lot, and then turning back on a minute or two later in the same parking lot. To our knowledge the only repair work was a faulty window switch that was replaced. “INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”

I brought this car in January 2023. I was driving on a residential street and after I made a left turn, I loss control of the steering because the tire rods had broke on the right side. I could have gotten into a serious accident; but luckily I only hit the curb. Please the attached picture. This happened on 7/30/23

This is pertaining to my earlier complaint on August 2, 2023. My Tire rod and rack and pinion broke when I lost control of steering and bumbed a curb. The dealership refused to used manufacture warranty because they said I had an impact to something, I only hit a few potholes during the Winter months then they told me I had to go through my auto insurance company. Once I filed a claim with my insurance; the service manager insisted me letting them take the claim. While my car was waiting to be repaired ; the tire rod recall (Campaign Number: 23V581000) was announced on my car and the dealership told me that the recall was not the caused of me loosing control of steering. The dealership had my car for over 60 days repairing my car and Nissan N.A is refusing to reimburse me because they said I had an impact to something and it was not caused by the recall.

Automatic emergency braking has happened 3 times in the last 2 months without any reason. The 1st time there was a person who stepped off a side walk but I wasn’t to close to them. The last 2 times there was nothing around and all 3 times I was doing 40 or less. What happens if it happens doing 65+ on the highway. I’m worried this is going to cause someone to rear end me because it happens so suddenly with no warning really. I have made an appointment with the dealership.

The contact owns a 2021 Nissan Sentra. The contact stated that while his daughter was driving 35 MPH, the vehicle experienced phantom braking. No warning light was illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 11,382.

1. My brakes locked up on my and the warning light came on saying I hit something 2.the only windows that works is the drivers identified 3.my warning lights came on and it started smelling inside the car I shut the car off and the warning light went off so I thought it was OK finished driving home and became sick opened the hood and my battery had smoke pouring out of each side my sinuses were burning, my throat was on fire i was sick the rest of the night i called poison control and they told me what to do

My car has a recall for the left and/or right tie rod may be bent. A bent tie rod can break, causing a loss of steering control and increasing the risk of a crash. I brought the car in two days prior (July 3rd) to get fixed but the dealership wasn’t allotted enough mechanics to be able to get to my car, (july 5th) I turned out of a hotel parking lot and my front left tie rod broke. The recall number for Nissan is PM985 and is supposed to be fixed by Nissan with no cost to me. At the moment it is under review and Nissan is trying to find any way to not fix it for free. I live in atlanta with no family and am a female, my car is my only means for transportation. NHTSA CAMPAIGN ID: 21V461000. With 138,736 already affected, I am number 138,737.

I brought this car 1/28/2023. The car emergency brake or stop was activated for no reasons at all. There was zero objects in front of my bumper. This happened to me twice. Once in May 2023 and then again on the 4th of July 2023. I called the dealership on 1st incident in May 2023 and I was told that the brakes will be applied if the car thinks it’s getting ready to crash. This is very dangerous and can cause an accident if the emergency braking system is causing the car to stop for no reasons.

Car emergency stops with no reason. Dangerous. Will cause accident. Needs recalled.

-Rear doors, at separate times, would not lock or unlock either by using the key fob or control located on driver's door. It is available for inspection. -Rear door(s) cannot be opened from the outside of the vehicle using electronic features. Small children, elderly, and handicapped persons' safety are compromised with this restricted access. -Both doors have had this occur at different times. The first occurrence was repaired by the dealership. The second occurrence has yet to be repaired. Therefore, the problem has been confirmed by the dealership. According to the dealership, the Controller-Lock and Actuator failed and was replaced. The part number is 82501-6LEOA. -The vehicle has not been inspected by the manufacturer, police, insurance representatives or others. -No warnings, messages, or other symptoms were observed. This problem first appeared in MAY 2023.

I bought this car and have had issues with the heat not working. The air not working and now the latest the windows not working. A few months ago the windows stopped working when it was 40-45 degrees or colder out. Now today I went to open the windows and at 80 degrees they won't open. This is a major safety concern if a accident occurs and people can't get out. The dealership has looked at all issues and claim nothing is wrong every time.

purchased my 2021 Nissan Sentra brand new with no prior owner. Around 2023, the air conditioning system stopped working. The AC will not turn on at all the switch or control that activates the system is completely unresponsive. I brought the vehicle to a Nissan dealership, where I was quoted $300 just for a diagnostic test, with no warranty coverage or acknowledgment of a known issue. This failure appears to be linked to a potential electrical fault or defective AC component. It compromises both comfort and safety, especially in extreme temperatures. Numerous complaints online suggest this is a recurring issue among Sentra owners, yet Nissan has not issued a recall for the AC system. I am submitting this report to request an investigation into a possible manufacturing defect and to advocate for a formal recall.

The contact owns a 2021 Nissan Sentra. The contact stated while approaching a stop light and depressing the brake pedal, the contact heard a sound of water in the rear of the vehicle. Once the contact arrived at the residence, the contact examined the rear passenger’s and driver’s side doors and removed the rubber from around the doors and water started draining from the doors. The vehicle was not diagnosed. The dealer was not contacted. The manufacturer was not contacted. The failure mileage was 14,000. The VIN was not available.

My engine has been having problems since I have bought it. I’ve stated it many of times to the dealership and they just blew it off saying there was nothing wrong. To find out there’s a slude in my engine.

Wiper will not function. Turning car on/off multiple times will not cause wipers to function. Turned off car and removed all plugs, wipers still will not function. I have a video trying to fix the problem and issue is not resolved. This has happened 5 times already. Took car to dealer ship and they could not replicate issue. We are driving car in Oregon where it rains lots, and with wiper not working our visibility is close to none. This can seriously cause an incident due to low visibility.

For the past two years, an emergency brake has been activated when an object, such as a car, is close to my front bumper. This is excellent, but occasionally the sensor activates when nothing is in front of me, which is risky and causes my brake pads to wear out more quickly than they should. When I took this up with the Nissan dealer two years ago, they claimed to have rectified it, but they didn't. When I went to another dealership because I was dissatisfied with the service at the prior, I brought up the issue and asked if they could turn off this feature. They said that there wasn't much they could do. They gave it a test drive and found nothing, but since this only occasionally occurs, it is difficult to keep track of it without keeping the car for several weeks, which I cannot afford to do. This seems recall worthy.

Brake system failed. Car brake petal was all the way to the floor and grinding to stop. The car didn’t fully stop. Car has be inspected 3 times by dealership. No warning lights on. The car automatic brake goes off randomly and breaks out of no where and put me at risk with causing an accident it has been inspected by dealer as well and this continues to happen. Car jerks and looses power while drive check engine light comes on and blinks. The car has been seen twice by dealer for this issue nothing resolved. Almost caused a major accident first time on freeway and again on a busy intersection. Car is very unsafe and not reliable

The contact owns a 2021 Nissan Sentra. The contact stated that while her husband was driving from a complete stop and depressing the accelerator pedal, the vehicle hesitated to respond. The contact stated that the failure recurred while driving at various speeds, and the vehicle made an abnormal whining sound. The message "CVT Warning" was displayed. The contact stated that the transmission was previously replaced due to the failure; however, the failure persisted. The vehicle was taken to the dealer, where it was being diagnosed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 118,000.

My window on the passanger side does not roll back up. It is stuck in the down position. All my windows do not function with the exception of the driver window.

2021 NISSAN SENTRA. CONSUMER WRITES IN REGARD TO NHSTA SAFETY RECALL 21V-461. THE CONSUMER STATED HER GRANDDAUGHTER WAS DRIVING THE VEHICLE, WHILE MERGING INTO TRAFFIC, STEERING WENT OUT CAUSING AN ACCIDENT.

Only the driver side window goes up and down. Took it to Nissan dealer and they made it work for that minute and said they were ordering parts, it’s been 3 weeks and haven’t heard of them.

Every since I bought my car there has been times were my car refused to start. Every time it happened my car was sitting in park for about 10-15 minutes and I would turn off my car but when the time to turn on came it started to seem like my battery was dying and would not start. I had to wait 30 minutes to an hour before it would start again. The second time it did this which was 1 week ago, my car started reading system malfunction I have pictures and videos.I was able to get my car to get to Nissan after a jumpstart. Of course I assumed it was the battery however Nissan said my battery was in perfect health and is not dying. They proceeded to do a diagnostic but again they said they could not replicate the problem and was unable to find out what was wrong with my car. My concern started to rise when two days ago I turned on my car and it was on and not in idle but it started to read malfunction then said not available system malfunction. This happened without it even sitting in idle. I am concern that my car will do this while I’m on the road and shut down. I was unable to upload the video.

Vehicle: 2021 Nissan Sentra VIN: [XXX] Incident Date: [XXX] Description: On [XXX], the front tie rod on my 2021 Nissan Sentra suddenly failed while I was driving, causing me to lose control of the vehicle and sideswipe a parked car. This mechanical failure led to an accident, property damage, and a traffic citation for careless operation. My insurance premiums have since increased and the citation remains on my driving record. In August 2023, Nissan issued a recall for this exact defect. I believe this failure directly matches the safety defect now acknowledged in the recall. Had I been notified earlier, the accident and its consequences could have been prevented. I am requesting this complaint be added to the case record for the ongoing recall investigation. Documentation is available upon request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The only window that is working properly in my car is the driver window. The other 3 sometimes work and sometimes will not roll down at all. On occasion it goes down but does not come back up or doesn't go back up but half way then stops. I have taken to the dealership twice and still it has not been fixed. Cannot really use the windows at this point as I may not be able to get them back up so definitely cannot leave car unattended in any parking lot or down in certain weather situations.

The windows will not go down only the driver front side goes down and I bought this car brand new with only 6 miles on it

The air conditioning turns off by itself and the high beams don't work

the car continues to turn off and draining the battery, on the audio there is a constant static, and lights keep shorting out.

The contact owns a 2021 Nissan Sentra. The contact stated that while his daughter was driving in a parking lot and turning the steering wheel, there was a popping sound coming from the vehicle. The contact stated that the tie rod had fractured. There were no warning lights illuminated. The vehicle was towed to the local dealer who stated that the failure was due to off-road driving. The vehicle was not diagnosed or repaired. The insurance company adjuster stated there was no damage to the vehicle. The contact stated that the failure was related to NHTSA Campaign Number: 21V461000 (Steering). The manufacturer was contacted but provided no additional assistance. The approximate failure mileage was 23,000.

The contact owns a 2021 Nissan Sentra. The contact stated that while turning the steering wheel in either direction, a crackling type noise was present coming from the steering column and the wheel would not immediately turn. The vehicle was taken to the local dealer who diagnosed that the steering box needed to be replaced. The vehicle was not yet repaired. The manufacturer was also notified of the failure. The failure mileage was 33,000.

Vehicle has a inconsistent overnight battery drain. Called Auto Club for a jump start and technician said some Nissans have been experiencing this issue. Drove the vehicle to get the battery and charging system tested, it passed and no problems were found. There is no pattern and it only happens when the vehicle sits overnight. There is enough power to lock and unlock the vehicle but not enough to start the car. Had to purchase a battery booster/jumper so I wont get stranded and not keep calling Auto Club. Once I jumped it twice in a week, and the most has been 5 weeks without the need to jump start it.

On 2 July 2022, I was traveling southbound on Interstate 95 in a rented 2021 Nissan Sentra. While DRIVING the brakes unexpectedly LOCKED and did NOT release, affecting the steering, and causing the vehicle to spin out in a circle across major highway lanes crashing head on into a guardrail on the left side of the interstate. This is a MAJOR SAFETY concern as when an individual is DRIVING a vehicle, they need to be able to control NOT ONLY the direction of the vehicle, but when that vehicle brakes. When the brakes LOCKED while DRIVING, so did the steering, causing there to be NO CONTROL of a vehicle traveling down a major Florida interstate. Had there been impact by another vehicle while the 2021 NissanSentra brake malfunction caused it to spin out across major highway lanes, such would have been fatal to both me & the unexpected driver also traveling southbound on I95. If this malfunction exists in other 2021 Nissan Sentras, a MAJOR motor vehicle safety risk also exists for both drivers & riders of the 2021 Nissan Sentra, as well as any other motorist driver traveling with passengers in the same direction. This vehicle was a rental car through Budget and is NOT personally owned.Rental company was informed of mechanical malfunction & also aware that the brakes LOCKED while driving the 2021 Nissan Sentra. Service history/ maintenance of rental vehicle is personally unknown. It is also unknown if the problem / component has been inspected by dealer or independent service center. If the same malfunction exists in a group of vehicles used commercially for one time rentals by rental companies, the posed safety risk for motor vehicle safety SIGNIFICANTLY INCREASES. Drivers are unknowingly renting dangerous vehicles posing a major risk for personal safety of themselves & their families, but also to other motorists around them.

Intermittently the Automatic emergency braking system randomly engaging with no obstructions present.

The contact owns a 2021 Nissan Sentra. The contact stated while driving 10 MPH, the vehicle lost power steering functionality without warning, causing the steering wheel to become stiff. The vehicle then crashed into another vehicle. No one was injured. A police report was filed. The vehicle was towed to the dealer and the mechanic stated that the axle had fractured causing the failure. the axle was replaced; however, the failure reoccurred. The manufacturer was not contacted. The approximate failure mileage was 25,000.

AEB SYSTEM ACTIVATED ON IT'S OWN, 3 TIMES RANDOMLY ,BRAKES SLAM ON FOR NO REASON WHILE DRIVING AT NORMAL SPEED. IT IS AVAILABLE FOR INSPECTION. IF THERE WAS A VEHICLE IN BEHIND ME THERE WOULD HAVE BEEN AN ACCIDENT. WE JUST TOOK IT TOTHE DEALSHIP TO HAVE THE SYSTEM CHECKED AND THEY COULD NOT FIND A PROBLEM.IT HAS NOT BEEN INSPECTED BY A MANUFACTURER OR OTHERS. NO WARNING LIGHTS OR SYMPTOMS PRIOR TO FAILURE. I CAN NO L,ONGER DRIVE THIS CAR WITH CONFIDENCE.

The contact owned a 2021 Nissan Sentra. The contact stated that while driving at an undisclosed speed in cruise control mode, the brakes applied independently without being depressed. The check engine and ABS warning lights were illuminated, and the cruise control mode was deactivated. The contact made a local dealer aware of the failure; however, the vehicle was not diagnosed or repaired. The contact then stated that while driving at approximately 25 MPH, the vehicle in front suddenly braked and the contact applied the brake pedal but they failed to respond and he rear-ended the vehicle. The contact stated that all air bags had deployed. A police report was filed. The vehicle was towed to a tow yard and was deemed totaled. The manufacturer was made aware of the failure. The approximate failure mileage was 17,000. The VIN was not available.

My accident was with Nissan Sentra veering out of control. I was lucky, see others who weren’t in past few weeks: https://kfoxtv.com/amp/news/local/deadly-accident-in-collision-on-i-10-at-lee-trevino https://www.wvlt.tv/2022/02/03/maryville-man-dies-after-car-lands-little-river/ https://www.thedailytimes.com/news/maryville-man-killed-in-single-vehicle-crash/article_aa06d64b-879e-5544-b0f0-4146ff9fc63b.html https://www.mymoinfo.com/arnold-woman-seriously-injured-in-141-accident/ https://www.13newsnow.com/amp/article/news/local/peninsulanow/deadly-vehicle-crash-fire-york-county-virginia/291-4ec8fe5a-fd6d-4058-ac6a-cbb007c04f76 https://www.kwch.com/2022/02/02/accidents-reported-across-state/ https://www.wibw.com/2022/02/03/vehicle-hits-wichita-police-car-that-stopped-assist-motorist/ https://www.tribstar.com/news/local_news/train-video-car-went-around-crossing-arms-in-fatal-crash/article_6c7ceb71-c21a-514b-9cd1-9b775fe8a010.html https://www.wfmz.com/news/area/berks/ny-man-taken-to-hospital-with-life-threatening-injures-following-crash-on-i-78-in/article_799d04b4-7c52-11ec-a7c7-5fe7f2b50ccf.html https://kfoxtv.com/amp/news/local/deadly-accident-in-collision-on-i-10-at-lee-trevino https://www.wric.com/news/local-news/richmond/victims-of-deadly-i-95-crash-identified/amp/ https://www.myleaderpaper.com/news/accidents/arnold-woman-seriously-hurt-in-crash-near-fenton/article_7c734224-8464-11ec-a207-73e06d9d32ee.html https://www.hawaiinewsnow.com/2022/01/27/crash-shuts-down-hawaii-islands-highway-11-keeau/ Nissan Sentra’s have lost control resulting in fatal crashes against guardrail, train, snowbank, tree (fire), garbage truck, patrol car(s), highway wall, jeep, pedestrian, & some drove into a ditch, little river, river bank, heavy duty truck, injured police officer. Humble Request to investigate please: Nissan recalls + reported accident’s in past month (+ unreported\private), only NHTSA can identify a pattern

Ended up in a crash (steering issue, not recalled but rented)!!!

Out of control

Steer rod recall effective as of 6/17/21 yet ignored by enterprise rental car company. Lost control, car hit guard rails. No cooperation from insurance nor rental company. Police got it Towed on 1/26/2022 to alpine automotive, lake Zurich illinois, enterprise holdings picked it up on 1/28/2022. No other information provided by any party on estimate of damages, nor medical coverage due to “insurance policies”

Deadly