NHTSA Owner Complaint Log
This page lists owner-reported complaints filed with NHTSA for the 2002 Oldsmobile Silhouette. Complaints are unverified consumer reports submitted to NHTSA and do not by themselves prove a defect or defect rate.
CONSUMER STATES THAT WHILE DRIVING TRANSMISSION WILL SHIFT GEARS ERRATICALLY W/O WARNING. DLR HAS REPLACED VEHICLE'S VALVE BODY AND KICK DOWN CABLE, BUT PROBLEM IS STILL OCCURING. MR
1. NO EVENT, JUST FAILED. WINDOWS, FUEL SENSOR AND A/C. 2 . FRONT WINDOW ON 1995 OLDS SILHOUETTE VAN, FAILED AND WAS REPLACED. BOTH FRONT WINDOWS HAVE NOW FAILED. CONSEQUENCES ARE WE ARE UNABLE TO ROLL WINDOWS UP IN INCLEMENT WEATHER. WINDOW ON FRONT PASSENGER SIDE,2002 SILHOUETTE VAN HAS FAILED, WILL ROLL DOWN BUT NOT UP., FOR FROM 1 HOUR TO SEVERAL HOURS.. MOTOR WILL HAVE TO BE REPLACED IN ALL, DEALER SAYS. CONSEQUENCES ARE WE CAN'T ROLL WINDOW UP IN INCLEMENT WEATHER. 2. FUEL SENSOR HAS FAILED, GAS GAUGE DOES NOT WORK, STUCK IN CONSTRUCTION ZONE WHEN ON TRIP AND WE SHOWED FULL TANK OF GAS BUT THEN ALARM WENT OFF AND SHOWED EMPTY. 10 MILES FROM STATION. VERY NERVE WRACKING AS WE WOULD HAVE BEEN STUCK. MECHANIC PUT A TESTER ON IT, ALTHOUGH THE ALARM WENT OFF AS HE WAS DOING THIS, THE TANK HAD 3/4 FULL..IT ALSO SHOWED IT HAD TWO TIMES CAPACITY OF FUEL IN IT. MECHANIC WAS PUZZLED BY IT ALSO.. SAID IT WAS SENSOR AND HAS TO BE REPLACED. THE GAUGE SHOWS FULL UNTIL IT IS EMPTY THEN DROPS TO EMPTY AND ALARM SOUNDS. GAUGE GOES TO EMPTY WHEN IT IS SHUT OFF BUT THEN SHOWS FULL WHEN YOU START VAN. 3. MOTOR WAS REPLACED ON 1995 VAN BY A DEALER, THEN BOTH WINDOWS FAILED. ON 2002 VAN, WE WILL HAVE TO REPLACE WINDOW MOTOR ON DRIVERS SIDE. BAD PART IS GETTING SNOWED AND RAINED ON WHEN WINDOW STICKS AND WON'T GO UP. AND BEFORE WE HAD A/C FIXED WE COULDN'T USE WINDOWS FOR AIR. HAVE TO REPLACE FUEL SENSOR ON 2002. AD DEALER REPLACE FRONT AC COMPRESSOR/CONDENSER ON 2002 VAN FOR FRONT, BACK IS STILL NOT WORKING. DEALER SAYS SOMETHING IS IN REAR OF VAN THAT HAS TO BE FIXED AS IT DON'T SWITCH FROM HOT TO COLD, STAYS ON HOT. AND IT IS EXPENSIVE. *AK
TRANSMISSION DOES NOT HOLD THE VAN WHILE IN DRIVE, EVEN ON A SLIGHT INCLINE. CAR WILL DRIFT BACKWARDS CAUSING A SAFTY ISSUE. IT'S LIKE DRIVING A MANUAL TRANSMISSION. IF YOU ARE SITTING AT A TRAFFIC LIGHT, FOOT ON THE BRAKE, AS SOON AS YOU REMOVE YOUR FOOT FROM THE BRAKE, THE VAN DRIFTS BACKWARDS. IF A CAR HAPPENS TO BE BEHIND YOU, OR EVEN WORST IF SOMEONE IS WALKING BEHIND YOU, THEY COULD BE POTENTIALLY HIT OR RUN OVER. DEALERS RECOMMENDATION OF USING ONE FOOT ON THE BRAKE AND THE OTHER ON THE GAS IS UNACCEPTABLE. THEY SAY THAT THIS VAN DOES NOT HAVE A HILL HOLDING FEATURE IN THE TRANSMISSION, AND IT IS SOMETHING THAT WE ARE GOING TO HAVE TO LIVE WITH. *AK
MY AUTOMATIC TRANSMISSION; SILHOUETTE DRIFTS BACKWARDS DOWN A HILL IN WHEN IN DRIVE. 1. TAKE THE CAR TO A MEDIUM TO STEEP HILL (PREFERABLY STEEP SO YOU SEE THE FULL EFFECT). 2. COMPLETELY STOP THE CAR. 3. TAKE YOUR FOOT OFF THE BRAKE BUT DO NOT TOUCH THE ACCELERATOR. NOTICE THAT THE CAR DRIFTS BACKWARDS AND IF YOU ARE ON A SLIGHT HILL IT WILL STOP AFTER ABOUT A FOOT. IF YOU ARE ON A STEEP HILL IT WILL DRIFT ALL THE WAY DOWN THE HILL PICKING UP SPEED AS IT GOES. THIS IS VERY MUCH A SAFETY PROBLEM AND IF IT IS ACCEPTABLE BEHAVIOR THEN I BELIEVE OLDSMOBILE WILL BE IN FOR LAW SUITES. I BOUGHT THIS VAN BECAUSE I HAVE KIDS. THE SCHOOL I PICK MY CHILDREN UP HAS A STEEP HILL AND I CAN'T BE WORRIED EVERY DAY THAT I MAY DRIFT BACKWARDS INTO SOME PARENT AND CHILD WALKING BEHIND MY CAR BECAUSE OF THIS FLAW. THEY PARK OUR CARS CLOSE TO EACH OTHER DURING PICK UP TIME TO GET AS MANY CARS INTO THE LOT. I'M FINDING MYSELF TWO FOOTING OR KEEPING MY FOOT ON THE ACCELERATOR TO KEEP FROM DRIFTING BACKWARD INTO THE CAR BEHIND ME AND THIS IS RIDICULOUS!!! I REFUSE TO CONTINUE DOING THAT. THIS WAS REPORTED TO THE DEALER AND MANUFACTURER, WHO SAID THAT IT IS WORKING AS DESIGNED, AND WE WILL NEED TO PUT UP WITH IT, EVEN IF IT MEANS USING ONE FOOT ON THE BRAKE AND ONE ON THE GAS!!! GM CUSTOMER SUPPORT SAID THIS WAS A "SAFETY FEATURE" OF THE VAN!!!! SO THAT IT WOULD NOT GO FORWARD WHEN YOUR FOOT WAS REMOVED FROM THE BRAKE!!! I WOULD LIKE TO HAVE ONE OF THEM STAND BEHIND MY VAN WHEN I'M SITTING ON A HILL, AND THEN LET THEM TELL ME HOW MUCH OF "SAFETY FEATURE" IT IS!!!*AK
AUTOMATIC TRANSMISSION; VEHICLE DRIFTS BACKWARDS DOWN A HILL IN WHEN IN DRIVE. *AK
VERY STRONG RAW GAS FUMES ARE ENTERING THE COMPARTMENT AFTER INITIAL START FIRST THING IN THE MORNING. THE DEALERSHIP HAS LOOKED AT THE VAN (3) TIMES WITH SOME MODIFICATIONS PERFORMED BUT THE PROBLEM STILL PERSIST. PLEASE DESCRIBE DETAILS. TS
CONSUMER COMPLAINED ABOUT THE ACTUATOR WHICH OPERATED THE AUTOMATIC SLIDING DOORS ON THE PASSENGER'S SIDE. THE AUTOMATIC SLIDING DOORS HARDLY OPERATED.*AK
Data synced from NHTSA on Sep 8, 2026