2022 Polestar Polestar 2 Complaint Log

When placing car in reverse rear camera comes on slowly, then often will go out while backing up and the words “rear camera temporarily unavailable “ will appear on the infotainment screen. The car was recalled as a result of this issue and the latest software update— 3.6.4– was supposed to correct the problem . I had the software installed by the dealer on September 4, 2025. Unfortunately, the issue continues on a daily basis even after this software was installed.

When reversing the car, the backup camera is not available. So when I am backing up the car, the camera cutting out means that I can't see if there are any pedestrians or cars behind me. It has not been taken to a service center, as the nearest one is not currently possible to visit for me. It has not been inspected by manufacturer or anyone else, and there were no warning lamps or symptoms prior.

The backup camera fails to load. A black screen with the error message "Camera is temporarily unavailable" displays. This error occurs regularly. Turning the camera off and on again, will sometimes rectify the issue, but not always. This error can/has occurred at anypoint While my car was in reverse gear. Most frequently the error occurs from the very beginning of trying to use it. However it has failed while I was in motion trying to use it. This report is being filed because of that latter type of failure. There was a recall notice for this exact issue. Polestar issued a software update (v3.6.4) to fix this issue. However, in my experience, the error has occurred more frequently after the software update.

Reverse camera turns off while reversing if a phone is plugged in for android auto

Even after most recent software update to address rear view camera issue, the Camera Temporarily Unavailable issue persists…. presenting an ongoing hazard to persons and property.

The reverse camera goes black and shows camera not available daily.

The backup camera will not work at all. In fact none of the cameras are working. My firmware/software is up to date. The service center can’t book me until 2 months from now. That’s too much time. It isn’t safe because the rear window is so small. This car was designed to work with cameras. The screen says “Camera is temporarily unavailable.”

ALL CAMERAS HAVE STOPPED WORKING. I ALSO CANNOT ACCESS THE REAR-AUTO BARKE CONTROL. I ALREADY REPORTED THIS TO NHTSA. THE DEALERSHIP LEFT ME 1 MESSAGE TO BOOK AN APPOINTMENT, AND HENCE IGNORED MY RETURN PHONE CALLS.

Back over prevention. Shifted into R while in traffic to move back a bit, camera hangs for a bit then shows “camera temporarily unavailable” Vehicle is remedied by the recent 25V280000 recall via a OTA software update

Rear backup camera frequently says "camera not available" and does not work even after most recent software update.

Even after 2 past recalls attempting to fix the backup camera, the camera screen keeps going black and says “Camera is temporarily unavailable.”

Back-up camera does not work reliably, even after the most recent software update. It will occasionally stutter, and sometimes show "camera is temporarily unavailable" while backing up.

Back up camera fails to start, limited rear view visibility. On latest software version, this has been consistently happening for the past year.

The rear view camera (backup camera) does not work consistently. It often will not activate at all, and often the screen goes black in the middle of a reverse maneuver. I have had the car in for service multiple times, and Polestar has been unable to fix this issue. They say that it a known issue with no fix. This is a safety issue, especially when the reverse camera stops working as you are backing up.

My backup camera does not turn on when putting the car in reverse. This happens at least 2 or 3 times every time I drive the car.

Camera unavailable when reversing and all camera types unavailable when clicking on camera tab all types of camera are also unavailable. When NHTSA mandate they replace the infotainment system with one that has a processor and RAM capable of powering this? Infosys and polestar are not forthcoming in patching this. Poor coding and underpowered hardware is a serious issue…

I have continued to have issues with the Rear Camera on 2022 Polestar 2. This was supposedly resolved in a software update to version 3.6.4, which I had upgraded at Polestar Boston on 7/23. However, there have been no changes since the update and the rear camera will still intermittently turn off (black message "Camera is temporarily unavailable") or flicker when in reverse.

The backup camera was unavailable when putting the car in reverse. I could not rely on the camera to show me what may be behind my car. No. No. No warning lamps, I have heard others report this issue but never experienced it myself. I have the latest update installed on my car that was supposed to fix this issue for others as well. Until today I had never encountered this, but after I decided to enable the digital key via the polestar app my first drive after returning to the car I experienced this issue. There may be a link to the digital key and the backup camera being unavailable. I may need to disable the digital key to avoid running into the camera issue.

Once in a while, seemingly random, the backup camera will report that it’s unavailable.

Drove car to the grocery store 5 minutes down the street. Shopped for ~20 minutes, returned to my car and loaded my groceries in my trunk. Shut the trunk and returned the cart to the cart corral. Returned to the vehicle, unlocked via the door handle, put the car in reverse, and was greeted with a "Camera system unavailable" message. My car is on the latest OTA update 3.6.4, which is intended to fix the backup camera issues.

When putting the car into reverse, the camera would not display. The entire screen appeared frozen and no other buttons would operate.

Rear view camera does not turn on while backing up

Backup camera routinely disappears with message that Backup camera is unavailable when car is started, which is when car is most commonly reversed. Processor is not adequate to perform the various tasks associated with car start-up and to simultaneously provide backup camera imagery. This happens approximately 80% of the time when the car is started and put in reverse. Car has most recent software installed. This continues to occur even after software update that was supposed to resolve this.

Backup camera often says its unavailable.

The rear camera does not always work. Several times on reversing, the rear camera says “ camera not available “ and doesn’t show any image on reversing.

Backup camera refuses to engage when shifted into reverse approximately 10-15% of time. Display and controls seem laggy and delayed. Previously upgraded to car software to v3.6.4 about 4 weeks ago.

There is a feature to create a scheduled charge for the vehicle. This feature is stuck on, turning it off on the vehicle does not override the feature on the phone. The phone will not disable it. As a result, I am unable to charge my vehicle (until the scheduled time, presumably). Additionally, the feature to reset the TCAM system is non-responsive, which is one of the supposed fixes, how am I able to reset the system if the command to do so does not respond? Power cycling the infotainment did not work. Force closing the app did not work.

Rear backup camera stop working in the middle of reversing. It was supposed to be fixed with the latest update, but in continuous to happen..

When backing up the car, the rear camera often does not work. It gives a message that says "camera not available." It happens sometimes, and when it doesn't happen, the camera will lag and freeze up. It makes it dangerous for cars and pedestrians behind me, as I lose access to the camera. The problem has not been taken to the dealer. There were prior recalls on the car due to this, and were claimed to have been fixed via OTA software update. However, I am on the latest software and this still occurs. It has not been inspected by anyone, and there are no warning lamps or anything.

Rear Camera Not working properly. Cant back up safely.

Although software update recently performed, issue with rear view camera activation continues. Given significant infotainment lag following update, I suspect the underlying issue is underpowered hardware. Polestar has been trying to address issue via software, they have not been successful.

Car received over the air update a week ago. Software version is now 3.6.4. Assumed it was to address NHTSA Recall RP1016 - Rear Backup Camera. Update has not addressed recall issues. Backup image still lags and images flicker at times when car is first put into reverse. Yesterday I put it into reverse and no image appeared at all. Instead got warning message: "Camera temporarily unavailable". Have had backup camera fail this way several time over past year. With current update camera actually seems to malfunction more often than it did before the update. This is a serious safety hazard because rear visibility is compromised by car's design. (One factor is large rear seat headrests cannot be removed.) Camera is always needed when backing up. Have not reported problem to Polestar.

Since purchasing the car, there have been constant issues and failure with the backup camera. Numerous software updates (including to P3.6.3) have NOT rectified the issue.

My vehicle is currently on software version 3.6.4. I recieved a recall notice for the "camera is temporarily unavailable" on my vehicle NHTSA Recall 25V-280. The car still has the same error, and ~30% of the time, the rear view camera is not functional. There were no incidents or injuries reported, but the car has very minimal rear visiblity, and I live in a highly populated community, and it poses a risk since I have VERY minimal visibility while backing out of my garage. I'm including a photo of this, I have also notified Polestar (Steve Degrazio) head of quality at polestar NA

the rear camera is constantly unavailable. the latest software update (which was a recall) has made the reversing camera insurmountably worse. and when the “camera unavailable” glitch comes up, neither the collision avoidance or parking sensors work either. it’s time for Polestar to stop being cheap and offer processor upgrades to the older cars, which they provide to the newer cars that don’t have the problem anymore.

The rear view reverse gear camera does not work consistently. A “camera unavailable “ message appears on the screen creating the need to stop reversing. This problem continues even after the software update to 3.6.4, which was supposed to fix the issue.

Backup camera states unavailable when putting car into reverse. Gives clear warning message and a black screen. Potential risk of safety to myself, other motorists, and pedestrians.

On [XXX], the infotainment head unit (IHU) crashed and rebooted during driving. As a result of the IHU crashing, the rear and surrounding camera visualizations were unavailable for several minutes, limiting my view. The vehicle was on software version 3.6.4, the latest available version. As a result, the vehicle may have a non-compliance with the requirements of both the Federal Motor Vehicle Safety Standards (FMVSS) 111 in the US and the Canadian Motor Vehicle Safety Standards (CMVSS) 111 in Canada. This vehicle is available for inspection upon request and has a service request booked in the coming weeks for an unrelated issue. The vehicle has not been inspected by anyone in regards to this issue. No warnings, messages, or other symptoms were present prior to failure. This is the second time this has occurred, with the first time being months ago on a prior software version. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The rear view backup camera fails to display often. It happens intermittently, and probably is related to the buggy car software. It needs to be fixed. The system reports “camera is temporarily unavailable” while reversing.

Rear view camera does not work. Even after the “safety recall” update it is actually worse. Side view cameras never open up when they fold in after parking snd rentry to drive

The rear-view camera continues to be an issue and is worse with each software update that is installed, in an attempt to fix the camera. When entering the car and shifting into reverse, the rear camera does not show and states 'unavailable'. This issue has persisted for over a year. Given the small rear window and potential blind spots, the rear camera is an important safety tool. In addition, the latest fix has resulted in sensors not making an audible sound about 50% of the time (rear cross traffic, parking sensors, etc.). The issue with the camera not working started when the system was updated from android automotive operating system. Polestar continues to try and 'fix' this issue by removing features in the system to free up memory in the computer system, however this is not a software issue. This is clearly a hardware issue that needs to be addressed.

Frequently, when putting the car in reverse, the rear view camera is unavailable. In some instances it simply does not work. In other instances it will suddenly stop working while reversing, which is more dangerous. And worst of all, it will sometimes provide a static image while reversing such that it initially appears to be working but on further inspection the image is not a live view. This issue has gotten worse on 3.6.4.

The back up camera frequently goes unavailable. It happens probably 50% or more of the times I go into reverse. It sometimes happens as I'm actively backing up.

I'm still seeing a "Camera is temporarily unavailable" when reversing or driving forward using the 360 camera. I have downloaded the supposed fix of version "3.6.4" but it did absolutely nothing to alleviate this issue. Please make Polestar fix this issue, it's getting ridiculous how they keep failing to fix this.

Backup camera continues to have problems and will not display any image. Screen will display “camera temporarily unavailable”. There was a recall for this already and OTA update 3.6.4 was supposed to be the fix. The problem remains after that update was successfully installed and refreshed. It is the same issue as happened previously. Backup camera view will stutter and freeze and then go out completely and display the camera unavailable text.

Rear camera displays unavailable when reversing intermittently despite software revision attempts to remedy.

When put in reverse the camera says not available even after the latest update. It impairs visibility when baking up

Reverse camera does not always come on or lag when shifting to reverse. The car still has not received the update from polestar that was supposed to have fixed the issue

Rear camera does not engage reliably in the first 10 minutes of operation of the car. Frequently glitches and displays “Camera Temporarily Unavailable.” This has not been remedied by either of the two previous recalls and software version 3.6.4 is currently installed on my vehicle. The update does not seem to have made a substantial difference in the frequency of the intermittent camera problem.

Rear camera unavailable error when putting car in reverse. I installed the new software from the recall 3.6.4 but still continue to have this issue.