2011 Ram 1500 Complaint Log

TL* THE CONTACT OWNS A 2011 DODGE RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V038000 (POWER TRAIN) AND STATED THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 8/26/13 *CN

TL* THE CONTACT OWNS A 2011 DODGE RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V038000 (POWER TRAIN) SEVERAL MONTHS AGO AND STATED THAT THE DEALER DID NOT HAVE THE PARTS AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 08/27/13*LJ

TL* THE CONTACT OWNS A 2011 DODGE RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V038000 (POWER TRAIN). THE CONTACT STATED THAT THE VEHICLE COULD NOT BE REPAIRED BECAUSE THE DEALER ADVISED THAT THEY DID NOT HAVE THE NECESSARY PARTS TO COMPLETE THE RECALL SERVICE. THE CONTACT WAS NOT PROVIDED WITH AN EXPECTANCY DATE FOR THE ARRIVAL OF THE PARTS. THE VEHICLE WAS NOT SERVICED. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED* 9/17/13*CN

TL* THE CONTACT OWNS A 2011 DODGE RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA RECALL CAMPAIGN ID NUMBER:13V038000(POWER TRAIN) IN APRIL 2013 BUT THE PARTS NEEDED FOR THE RECALL SERVICE WERE NOT AVAILABLE. THE DEALER WAS CONTACTED AND ADVISED THAT THEY DID NOT KNOW WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TR

TL* THE CONTACT OWNS A 2011 DODGE RAM 1500. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V038000 (POWER TRAIN). THE CONTACT WAS INFORMED BY THE MANUFACTURER THAT THE PART WAS NOT AVAILABLE. THE CONTACT FELT THAT AN EXCESSIVE AMOUNT OF TIME HAD PASSED, AS IT HAD BEEN TWO MONTHS SINCE THE RECALL NOTIFICATION HAD BEEN RECEIVED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2011 DODGE RAM 1500. THE CONTACT STATED THE NHTSA CAMPAIGN 13V038000 (POWER TRAIN) EXCEEDED A REASONABLE TIME FOR REPAIR. THE MANUFACTURER ADVISED HIM THAT THE PART WAS NOT AVAILABLE TO BE REPAIRED AND THEY DID NOT KNOW WHEN THE PART WAS GOING TO BE AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 13,600.

THE TRUCK NEEDED A TOTAL TRANSMISSION REPLACEMENT WHILE IT WAS FAIRLY NEW. THE VEHICLE STOPPED WITH NO ABILITY TO REVERSE OR DRIVE. I HAVE READ ON FORUMS HOW OTHERS HAD SIMILAR PROBLEMS. WHILE SO MANY OTHER DEFECTS HAVE BEEN UNCOVERED WOULD YOU PLEASE INVESTIGATE THE TRANS PROBLEMS ON THIS MODEL.

I WAS ISSUED A SAFETY RECALL NOTICE OVER 4 MONTHS AGO FOR REAR AXLE PINION NUT N08/NHTSA 13V-038 AND NOTHING HAS BEEN RESOLVED ON TRUCK YET. I HAVE CONTACTED DEALER, AND THEY HAVE TOLD ME THEY ARE STILL WAITING ON PARTS? I AM AFRAID TO DRIVE, NOT KNOWING IF PINION GEAR IS GOING TO BACK OUT OF REAR END! HOW LONG CAN IT TAKE TO GET PARTS FROM RAM?? *TR

TL* THE CONTACT OWNS A 2011 DODGE RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V038000 (POWER TRAIN) AND STATED THAT THE DEALER DID NOT HAVE THE PARTS AVAILABLE TO COMPLETE THE REPAIR. THE CONTACT HAD BEEN ATTEMPTING TO HAVE THE VEHICLE SERVICE PER THE RECALL FOR SEVERAL MONTHS. THE MANUFACTURER WAS NOTIFIED BUT THEY WERE UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PARTS TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TR

TL* THE CONTACT OWNS A 2011 DODGE RAM 1500. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V038000 (POWER TRAIN) IN APRIL OF 2013. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED BUT PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND THE CONTACT HAD NOT EXPERIENCED THE FAILURE. THE VIN WAS UNAVAILABLE.

SMALL ROCKS ARE GETTING LODGED BETWEEN BEDSIDE AND WHEEL TUB CAUSING OUTWARD PROTRUSIONS ON THE RIGHT BEDSIDE. ACCORDING TO DEALER THERE ARE ISOLATED CASES OF THIS HAPPENING HOWEVER THIS ISSUE IS ALSO OCCURRING ON MY OTHER 2011 RAM 1500 AS WELL. BEING AS THESE VEHICLES TRAVEL GRAVEL ROADS DAILY IT WOULD SEEM THERE WOULD BE A GREATER CHANCE OF THIS OCCURRING ON MY VEHICLES THEN MOST SOLD THAT NEVER LEAVE PAVEMENT. THERE IS OBVIOUSLY A DEFECT IN THE DESIGN OF THIS VEHICLE AS IT IS HAPPENING TO BOTH OF MY TRUCKS AND SHOULD BE LOOKED INTO. I COULD UNDERSTAND THIS BEING AN ISOLATED THING IF IT WASN'T OCCURRING ON BOTH VEHICLES. *TR

TL* THE CONTACT OWNS A 2011 DODGE RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V038000 (POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT) AND CONTACTED THE MANUFACTURER BUT WAS ADVISED THAT THE PARTS NEEDED TO COMPLETE THE REPAIR WERE NOT YET AVAILABLE. THE CONTACT DID NOT STATE WHETHER THE MANUFACTURER WAS ABLE TO PROVIDE AN ESTIMATED TIME FOR THE ARRIVAL OF PARTS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TR

TL* THE CONTACT OWNS A 2011 DODGE RAM 1500. THE CONTACT RECEIVED RECALL NOTICE NHTSA CAMPAIGN ID NUMBER: 13V038000 (POWER TRAIN) AND ATTEMPTED TO MAKE AN APPOINTMENT BUT WAS INFORMED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER HAS BEEN MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CURRENT MILEAGE WAS 42,000.

TL* THE CONTACT OWNS A 2011 DODGE RAM 1500. THE CONTACT STATED THAT THE MANUFACTURER HAS TAKEN MORE THAN A REASONABLE AMOUNT OF TIME TO MAKE THE PARTS AVAILABLE FOR RECALL NHTSA CAMPAIGN NUMBER: 13V038000 (POWER TRAIN) THE CONTACT MENTIONED THAT HE WAS CONCERNED FOR HIS SAFETY. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE VEHICLE HAD NOT EXPERIENCE THE FAILURE. THE CURRENT MILEAGE WAS 132,000.

MY DEALER HAS BEEN UNABLE TO REPAIR MY DODGE TRUCK FOR THE SAFETY RECALL N08/NHTSA 13V-038 FOR A LONG TIME. I RECEIVED THIS RECALL NOTICE A LONG TIME AGO AND HAVE CONTACTED THEM 3 TIMES SINCE THAT AND THEY CONTINUE TO SAY THEY DO NOT HAVE THE PARTS TO REPAIR THIS CONDITION. CAN SOMETHING BE DONE TO HURRY THIS PROCESS ALONG? THANK YOU. *JB

TL* THE CONTACT OWNS A 2011 DODGE RAM 1500. THE CONTACT DID NOT EXPERIENCE A FAILURE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 13V038000 (POWER TRAIN). THE CONTACT STATED THAT THE PARTS WERE NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS CONTACTED BUT THEY DID NOT PROVIDE AN ESTIMATED TIME FOR THE PARTS TO BECOME AVAILABLE. THE CURRENT MILEAGE WAS 55,000. UPDATED 07/10/13 *LJ

TL- THE CONTACT OWNS A 2011 DODGE RAM 1500. A RECALL NHTSA CAMPAIGN NUMBER: 13V038000 COMPONENT(S): POWER TRAIN WAS RECEIVED.THE CONTACT ATTEMPTED TO MAKE AN APPOINTMENT BUT WAS INFORMED THAT THE PART WAS UNAVAILABLE AND NO TIME FRAME WAS GIVEN. THE CONTACT HAS NOT EXPERIENCED ANY ISSUES. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 18000.- LL

I GOT LETTER FROM CHRYSLER FOR SAFETY RECALL NOTICE. BUT THEY SAID, THE PART IS NOT AVAILABLE FEW WEEKS OR MONTHS. IT IS SAFETY RECALL N08/NHTSA 13V-038. IT SAID CLEARLY REQUIRED SAFETY RECALL, BUT PART IS NOT AVAILABLE SITUATION. I REALLY DON'T UNDERSTAND. AND I BELIEVE THEY HAVE TO TAKE CARE OF MY CAR IMMEDIATELY FOR SAFE REASON. *TR

SMALL ROCKS ARE GETTING LODGED BETWEEN BEDSIDE AND WHEEL TUB CAUSING OUTWARD PROTRUSIONS ON BOTH LEFT AND RIGHT BEDSIDES. ACCORDING TO DEALER THERE ARE ISOLATED CASES OF THIS HAPPENING HOWEVER THIS ISSUE IS ALSO OCCURRING ON MY OTHER 2011 RAM 1500 AS WELL. BEING AS THESE VEHICLES TRAVEL GRAVEL ROADS DAILY IT WOULD SEEM THERE WOULD BE A GREATER CHANCE OF THIS OCCURRING ON MY VEHICLES THEN MOST SOLD THAT NEVER LEAVE PAVEMENT. THERE IS OBVIOUSLY A DEFECT IN THE DESIGN OF THIS VEHICLE AS IT IS HAPPENING TO BOTH OF MINE AND SHOULD BE LOOKED INTO. I COULD UNDERSTAND THIS BEING AN ISOLATED THING IF IT WASN'T OCCURRING ON BOTH OF MY TRUCKS. *TR

2011 DODGE RAM 1500 . CONSUMER WRITES IN REGARDS TO REAR AXLE PINION NUT RECALL NOTICE. *SMD THE DEALER INFORMED THE CONSUMER, THE PARTS WERE NOT AVAILABLE.

TL* THE CONTACT OWNS A 2011 DODGE RAM 1500. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 13V038000 (POWER TRAIN) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE MANUFACTURER WAS CONTACTED AND ADVISED THAT THE PART WAS NOT AVAILABLE FOR REPAIR. IN ADDITION, THE MANUFACTURER ADVISED THE CONTACT THAT IF THE FAILURE WAS EXPERIENCED, THEN THE VEHICLE SHOULD NOT BE DRIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

I RECEIVED MY FIRST RECALL NOTICE ABOUT 6 MONTHS AGO AND MY SECOND ABOUT 2 MONTHS AGO. I HAVE APPROACHED THE DEALERSHIP ,PREVIOUSLY MIKE OLSEN DODGE AND CURRENTLY YAKIMA DODGE, AND HAVE BEEN PUT ON A WAITING LIST. THEY STATE THAT THEY ONLY GET PARTS TO FIX 1 VEHICLE AT A TIME THAT THEN HAS TO BE VERIFIED BEFORE THEY CAN FIX ANOTHER ONE. THE RECALL NOTICE STATES THAT THE REAR AXLE CAN DISENGAGE AND LEAD TO AN UNCONTROLLABLE ACCIDENT. THEY ALSO TOLD ME THAT THERE HAS BEEN SUCH INCIDENT CLOSE TO TOWN BUT WITH NO INJURIES. THE NOTICES ARE IDENTIFIED AS SAFETY RECALL N08/NHTSA 13V-038. THIS IS MY ONLY TRANSPORTATION AND I AM CONCERNED FOR MY FAMILY SAFETY WHEN I DRIVE. *TR

TL* THE CONTACT OWNS A 2011 DODGE RAM 1500. THE CONTACT STATED THAT THE PART REMAINED UNAVAILABLE THAT WAS NEEDED FOR SERVICE UNDER NHTSA CAMPAIGN ID NUMBER WAS 13V038000 (POWER TRAIN). THE MANUFACTURER WAS NOTIFIED AND THEY WERE UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED ANY FAILURE.

TL* THE CONTACT OWNS A 2011 DODGE RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V038000 (POWER TRAIN). THE MANUFACTURER AND THE DEALER WERE CONTACTED AND STATED THAT THE PART WAS NOT AVAILABLE TO COMPLETE THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. THE CURRENT MILEAGE WAS 180,000.

POWER TRAIN. *TR

WHILE DRIVING DOWN THE ROAD THE TRUCK STALLED OUT WITHOUT ANY WARNING. I GOT IT RESTARTED AFTER NUMEROUS ATTEMPTS BUT THE ENGINE WOULD CONTINUE TO STALL UPON PUTTING IT IN GEAR. HAD TO HAVE IT TOWED TO THE DODGE DEALERSHIP AND RENT A CAR FROM HERTZ. THE DEALERSHIP HAS HAD THE TRUCK NOW FOR 4 DAYS AND STILL CAN NOT TELL ME WHAT IS WRONG WITH IT. THIS TRUCK HAS A 5.7-LITER V8 HEMI ENGINE. *TR

RECEIVED A RECALL NOTICE N08/NHTSA 13V-038. THIS RECALL IS FOR A POTENTIAL CATASTROPHIC FAILURE OF THE REAR AXLE AND COULD CAUSE A CRASH WITHOUT WARNING. THE MANUFACTURER (DODGE) DOES NOT HAVE A FIX AND THE DEALER WILL NOT PERFORM AN INSPECTION OF THE AFFECTED PINION NUT. THERE IS NO TIME FRAME FOR A FIX. THE LIVES OF MYSELF, MY FAMILY AS WELL AS ANYONE ELSE AROUND MY VEHICLE ARE AT RISK. THE MANUFACTURER NOR THE DEALER ARE WILLING TO REMEDY THIS ISSUE IN A TIMELY FASHION. *TR

TL* THE CONTACT OWNS A 2011 DODGE RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 13V038000 (POWER TRAIN); HOWEVER THE PART WAS UNAVAILABLE. THE DEALER INSPECTED THE VEHICLE AND INFORMED THE CONTACT THAT THE VEHICLE WAS SAFE TO DRIVE. THE MANUFACTURER WAS NOTIFIED AND THEY WERE UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE WITH THE VEHICLE. UPDATED 09/05/13*LJ

THIS VEHICLE HAS BEEN REPAIRED TWICE FOR THE FRONT END. WHILE DRIVING THE VEHICLE AT EITHER 35, 45, 55, 65 OR 75 IT WOBBLES, VIBRATES SOMETHING FIERCE AND THEN IT SEEMS YOU REACH A CERTAIN DISTANCE AT THAT SPEED OR A BUMP IN THE ROAD AND BAM IT FINE FOR A WHILE UNTIL IT DOES IT AGAIN. AND IT WILL GET TO THE POINT THAT YOU SMELL AXLE GEAR OIL. WHEN I WENT TO HAVE IT REPAIRED THE FIRST TIME I WAS TOLD THE FRONT WHEEL BEARING WAS CHANGED ON THE PASSENGER SIDE AND IF IT WERE TO MAKE THE SAME NOISE BRING IT BACK MADE THE SAME WOBBLE NOISE BROUGHT IT TO ANOTHER PLACE THEY REPLACED THE WHEEL BEARING (SAME ONE) AND THE WHOLE FRONT AXLE AND SAID IT WAS FIXED, I TOOK IT HOME AND LOW AND BEHOLD SAME PROBLEM. NO I AM TRYING TO HAVE THE LAST PLACE FIX WHAT HE DIDN'T FIX AND I AM CATCHING A NIGHTMARE TRYING TO GET IN TOUCH WITH THAT GUY BECAUSE EVERYTIME HE SAYS SOMEONE WILL BE THERE TO BRING THE VEHICLE BY NO ONE IS THERE. *TR

TL* THE CONTACT OWNS A 2011 DODGE RAM 1500. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V038000 (POWER TRAIN) IN MAY 2013. THE CONTACT STATED HAT HE CONTACTED THE DEALER IN JUNE AND JULY 2013 TO GET HIS VEHICLE REPAIRED BUT THE DEALER STATED THAT THEY DID NOT HAVE THE PARTS AVAILABLE TO SERVICE THE VEHICLE. THE MANUFACTURER WAS NOTIFIED AND THEY ALSO STATED THAT THEY DID KNOW WHEN THE PARTS WOULD BECOME AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2011 DODGE RAM 1500. THE CONTACT STATED RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V038000 (POWER TRAIN) BUT WAS ADVISED BY THE MANUFACTURER THAT THE PART NEEDED TO PERFORM THE RECALL SERVICE WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT ABLE TO PROVIDE AN ESTIMATED TIME IN WHICH THE PART WOULD BECOME AVAILABLE. THE CONTACT STATED THAT THE EXPECTED RECALL SERVICE HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE APPROXIMATE CURRENT MILEAGE WAS 46,000.

2011 DODGE RAM 1500. CONSUMER WRITES IN REGARDS TO REAR DRIVE AXLE RECALL NOTICE. *SMD ACCORDING TO THE RECALL NOTICE, THE PARTS WERE NOT AVAILABLE.

I RECEIVED A RECALL NOTIFICATION THREE MONTHS REGARDING THE 2011 DODGE RAM 1500 REAR AXLE PINION NUT {N08/NHTSA 13V-038}. I VISITED THE DEALERSHIP AND QUESTIONED WHEN THE VEHICLE WOULD BE FIXED. THEY STATED THEY DO NOT HAVE THE PART, HOWEVER WE WOULD RECEIVE A SECOND NOTICE ON THE RECALL AND THEY WOULD MAKE AN APPOINTMENT TO REPLACE THE PART IN THE VEHICLE. WE ARE STILL WAITING FOR A NOTIFICATION TO REPLACE THE PART. THIS IS A SEROUS PROBLEM AND I AM VERY CONCERNED WITH THE SAFETY OF THE VEHICLE ON THE ROAD. THE DEALERSHIP IS MERRICK DODGE ON MERRICK ROAD MERRICK LONG ISLAND. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I RECEIVED A SAFETY RECALL (N08/NHTSA 13V-038 REAR AXLE PINION NUT) I RECEIVED THIS NOTICE MONTHS AGO. I HAVE CONTRACTED THE MANUFACTURER MULTIPLE TIMES. EACH TIME I GET TOLD THE PART IS NOT AVAILABLE YET. AFTER MONTHS, WHY WOULD THE PART NOT BE AVAILABLE? IT WAS NICE TO GET THE NOTICE, BUT IS THERE AN OFFICE THAT FOLLOWS UP ON THESE RECALLS TO MAKE SURE THE MANUFACTURER IS ACTUALLY ADDRESSING THE ISSUE. THANK YOU FOR ANY ASSISTANCE YOU CAN PROVIDE ON THIS ISSUE. *TR

I RECEIVED A SAFETY RECALL NOTICE IN THE MAIL 2-MONTHS AGO CONCERNING THE ADHESIVE PATCH ON THE REAR AXLE PINION NUT. THE LETTER STATED THE PARTS WERE NOT AVAILABLE AT THE TIME THE LETTER WAS SENT OUT. I HAVE NOT RECEIVED ANY FURTHER NOTICE IF PARTS ARE NOW AVAILABLE TO PERFORM THE SAFETY RECALL. I'M CONCERNED THAT IF MY TRUCK IS AFFECTED AND NOT CORRECTED SOON MAJOR DAMAGE TO THE REAR AXLE COULD OCCUR. *TR

TL* THE CONTACT OWNS A 2011 CHRYSLER DODGE RAM 1500. THE CONTACT STATED THAT THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 13V038000 (POWER TRAIN). THE MANUFACTURER WAS CONTACTED AND STATED THAT THE REMEDY PART WOULD NOT BE AVAILABLE UNTIL AFTER THIRTY DAYS. THE RECALL SUMMARY INDICATED THAT THE RECALL WOULD BEGIN IN MARCH OF 2013. THE CONTACT EXPERIENCED NO FAILURE; HOWEVER HAD CONCERN OF THE POTENTIAL SAFETY ISSUES.

TL* THE CONTACT OWNS A 2011 DODGE RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V038000 (POWER TRAIN) AND CONTACTED THE MANUFACTURER. THE CONTACT WAS TOLD THAT THERE WAS NOT A SET START TIME FOR THE RECALL SERVICE TO BEGIN. THE CONTACT WAS CONCERNED AND WANTED TO HAVE THE VEHICLE SERVICED BECAUSE HE BELIEVED THAT THE RETAINER NUT ON THE VEHICLE WAS LOOSE. THE VEHICLE WAS NOT INSPECTED OR REPAIRED. THE VEHICLE WAS ALSO NOT SERVICED PER THE RECALL. THE FAILURE AND THE CURRENT MILEAGE WAS 14,000. *TR

TL* THE CONTACT OWNS A 2011 DODGE RAM 1500. THE CONTACT STATED THAT IN APRIL OF 2013, HE RECEIVED RECALL NHTSA CAMPAIGN NUMBER: 13V038000 (POWER TRAIN). HE NOTIFIED THE MANUFACTURER FOUR TIMES AND EACH TIME, THEY STATED THAT THE PARTS WERE UNAVAILABLE. THE CONTACT HAS NOT EXPERIENCED THE FAILURE BUT STATED IT WAS UNACCEPTABLE TO WAIT SO LONG FOR PARTS. UPDATED 11/15/13*CN THE DEALER REPAIRED THE VEHICLE. UPDATED 11/20/13

TL* THE CONTACT OWNS A 2011 DODGE RAM 1500. THE CONTACT STATED THAT AFTER RECEIVING NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V038000 (POWER TRAIN) THE CONTACT CALLED THE DEALER TO SCHEDULE AN APPOINTMENT. THE DEALER STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS NOT YET AVAILABLE. THE CONTACT WAS NOT ABLE TO HAVE THE VEHICLE SERVICE UNDER THE RECALL WITHIN A REASONABLE TIME FRAME. THE VEHICLE STILL HAD NOT BEEN SERVICED PER THE RECALL. THE CONTACT DID NOT CALL THE MANUFACTURER TO INQUIRE OF AN ESTIMATED TIME OF AVAILABILITY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CURRENT MILEAGE WAS 3,000.

TL* THE CONTACT OWNS A 2011 DODGE RAM 1500. THE CONTACT STATED THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 13V038000 ((POWER TRAIN) AND THE PART REMAINED UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED AND THEY WERE UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

MY HUSBAND [XXX] RECEIVED A NOTICED FROM CHRYSLER AT THE END OF APRIL ABOUT THE REAR AXLE PINION NUT, AND HOW IT COULD CAUSE AN ACCIDENT. UPON CALL OUR W DEALER BERTERA DODGE IN WESTFIELD MA WHERE WE BOUGHT THE TRUCK, AND WERE TOLD THEY DID NOT HAVE THE PART.IT WAS COMING IN. WELL NOW IT IS JUNE WHAT IS TAKING SO LONG. ALSO THIS IS A SAFETY ISSUE, AND COULD CAUSE A CRASH ACCORDING TO THE PAPER WE RECEIVED. WHAT IS TAKING SO LONG ON THIS PART? WE HAVE BEEN TOLD THAT IF SOMETHING HASN'T HAPPENED IT PROBABLY WON'T, PROBABLY???? PLEASE LOOK INTO THIS MATTER. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2011 DODGE RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V038000 (POWER TRAIN) BUT WAS INFORMED BY THE MANUFACTURER THAT THE PART WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE PART HAD NOT BEEN AVAILABLE FOR ALMOST FOUR MONTHS AND HE WOULD BE MADE AWARE OF THE PARTS ONCE THEY BECAME AVAILABLE. THE FAILURE MILEAGE WAS 6,000. THE VIN WAS NOT AVAILABLE. UPDATED 8/26/13 *CN

TL* THE CONTACT OWNS A 2011 DODGE RAM 1500. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V038000 (POWER TRAIN) APRIL 2013. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED BUT THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND THE CONTACT STATED THAT WHEN SHE ACCELERATED, THE VEHICLE WOULD BECOME RESISTANT. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 45,962.

TL* THE CONTACT OWNS A 2011 DODGE RAM 1500. THE CONTACT STATED THAT NHTSA CAMPAIGN ID NUMBER: 13V038000 (POWER TRAIN) HAD SURPASSED A REASONABLE TIME FOR REPAIR. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE PART WAS AVAILABLE FOR THE RECALL REPAIR BUT THE DEALER STATED THAT THE PART WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2011 DODGE RAM 1500. THE CONTACT STATED THAT THE ANTI LOCK BRAKING WARNING LIGHT ILLUMINATED. THE CONTACT WAS UNABLE TO SET THE CRUISE CONTROL. THE VEHICLE WAS NOT INSPECTED FOR CAUSE OF FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER SUGGESTED A DIAGNOSTICS TEST WHICH WAS NOT PERFORMED. THE FAILURE AND CURRENT MILEAGE WAS 43,000. UPDATED 6/14/13 *CN THE CONSUMER STATED AFTER INSPECTING THE ABS LIGHTING SYSTEM IT WAS FOUND THAT THE SENSOR NEEDED TO REPLACED. UPDATED 07/17/2013*JS

SAFETY RECALL N08/NHTSA 13V-038 IDENTIFIES A MANUFACTURING DEFICIENCY THAT COULD RESULT IN THE REAR AXLE PINION NUT COMING LOOSE CAUSING EITHER REAR AXLE SEIZURE OR DRIVESHAFT SEPARATION. IT STATES THAT "EITHER SITUATION COULD CAUSE A CRASH WITHOUT WARNING." CHRYSLER STATES IN THE NOTICE THAT PARTS REQUIRED TO FIX THE PROBLEM ARE CURRENTLY NOT AVAILABLE. PHONECALL TO THE CHRYSLER RECALL ASSISTANCE CENTER NOT ONLY CONFIRMED THE NONAVAILABILITY OF THE PARTS BUT COULD NOT FURNISH ANY TIMEFRAME AS TO WHEN THEY MIGHT BE AVAILABLE. A CHECK WITH THE LOCAL DEALER INDICATES NO PART AVAILABILITY INFORMATION EITHER.. CHRYSLER HAS IDENTIFIED A DEFECT THAT COULD CAUSE INJURY OR EVEN DEATH TO VEHICLE OCCUPANTS OR OTHERS BUT HAS FAILED TO PROVIDE INFORMATION TO OWNERS OR DEALERS AS TO WHEN IT COULD BE REMEDIED. THIS INDICATES A LACK OF CONCERN BY THE MANUFACTURER TO AFFECT THE TIMELY CORRECTION OF THIS LIFE THREATENING PROBLEM. THE ATTITUDE APPEARS TO BE USE THE VEHICLE AT YOUR OWN RISK UNTIL WE CAN GET AROUND TO MAKING A REPLACEMENT PART AVAILABLE. WE ARE NOT TALKING ABOUT A COMPLICATED SYSTEM HERE BUT ABOUT A NUT THAT APPARENTLY WASN'T INSTALLED PROPERLY IN THE FIRST PLACE. *TR

WE WERE INFORMED OF A "RECALL" SAFETY HAZARD WITH OUR VEHICLE IN APRIL, 2013. WE'VE MADE NUMEROUS PHONE CALLS TO SEE IF PARTS ARE IN YET. DODGE STILL DOESN'T HAVE THE PARTS TO FIX THIS POTENTIAL PROBLEM. I WOULD REALLY HATE TO SEE SOMETHING HAPPEN OR HAVE SOMEONE KILLED BECAUSE WE USE OUR VEHICLE TO PULL A 7,000 LB CAMP TRAILER. WHY IS THE MANUFACTURE TAKING SO MUCH TIME TO HAVE THE PART AVAILABLE BEFORE SOMEONE GETS HURT? WE ARE PAYING FOR A VEHICLE THAT WE'RE NOT FEELING SAFE IN NOW. WE'VE BEEN TOLD THAT THE REAR AXLE PINION NUT COULD COME LOOSE, CAUSING THE AXLE TO SEIZE, WHICH "COULD" LEAD TO AN ACCIDENT. THANK YOU *TR

TL* THE CONTACT OWNS A 2011 DODGE RAM 1500. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN ID NUMBER: 13V038000 (POWER TRAIN). THE CONTACT STATED THAT THE MANUFACTURER DID NOT PROVIDE AN ESTIMATED TIME OF ARRIVAL FOR THE PARTS, WHICH WERE CURRENTLY UNAVAILABLE TO PERFORM THE REPAIR. THE CONTACT WAS CONCERNED THAT A REMEDY WAS NOT PROVIDED IN A REASONABLE TIME THEREFORE CONTACT WOULD BE UNABLE TO DRIVE VEHICLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

AFTER HAVING THE GAS PEDAL REPLACED A FEW MONTHS LATER, NOW 4/11/2013 THE ETC BOLT LIGHT AND ENGINE LIGHT CAME ON AGAIN AT CITY SPEEDS AS I SLOWED FOR TRAFFIC , WHEN I LET OFF THE BRAKE THE TRUCK SPEED UP VERY FAST WITHOUT EVER USING CRUISE CONTROL OR TOUCHING THE GAS. I ALMOST RAN A RED LIGHT, HAD TO SMASH THE BRAKE DOWN HOLDING STEERING WHEEL TIGHT TO STOP THE TRUCK AFTER TURNING KEY OFF. I THEN RESTARTED IT I PUT IT IN DRIVE. WHEN I LET OFF BRAKE THE TRUCK TOOK OFF LIKE HECK, ALMOST LIKE IT WAS FLOORED ON ITS OWN. THE CAR DEALER CALLED THE FOR ADVICE ON THIS ONGOING PROBLEM. THEY THEN REPLACED THE THROTTLE BODY. I DO NOT BELIEVE IT IS THE DEALERS FAULT, I BELIEVE IT IS A DEFECT IN THE WIRELESS DRIVE THAT NEEDS TO BE ADDRESSED BY BUILDER AND RECALLED. *TR

IN APRIL OF THIS YEAR I RECEIVED A RECALL NOTICE #N08 FROM CHRYSLER GROUP LLC, REGARDING THE REAR AXLE PINION NUT. I IMMEDIATELY CONTACTED MY DODGE DEALER WHO INFORMED ME THAT THE PART(S) WERE NOT AVAILABLE AND TO CHECK BACK IN A FEW WEEKS. I HAVE CHECKED FOR THE LAST 5 MONTHS AND TO DATE THE PART(S) ARE STILL NOT AVAILABLE. WHY? IT'S MY SAFETY AND OF MY FAMILY TO GET THIS REPAIRED ASAP, WHAT ABOUT OTHER VEHICLES ON THE ROAD THAT ARE EFFECTED OR MIGHT BE INVOLVED IN A CRASH OF ONE THAT DOES HAVE THIS PROBLEM? THIS IS TOTALLY UNACCEPTABLE, WHY HASN'T YOUR ORGANIZATION TAKING STEPS TO CORRECT THIS SITUATION? YOU ARE SUPPOSE TO STAY ON TOP OF THIS, WHAT PART OF SAFETY DO YOU NOT UNDERSTAND? *TR