2020 Ram 1500 Complaint Log

ON SUNDAY, JULY 19, 2020, PARKED AND TURNED ON THE AC. START SMELLING SOMETHING BURNING AND WHITE SMOKE STARTED TO COME OUT OF FRONT AND CAB VENTS. IMMEDIATELY TURNED OFF AND LET TRUCK SIT FOR 30 MINUTES AND DROVE ABOUT TEN MILES AND THE WHITE SMOKE AND SMELL RETURNED. PULLED OVER ON THE FREEWAY TO CHECK UNDER THE HOOD FOR SMOKE. NO SMOKE WAS COMING FROM THE ENGINE COMPARTMENT. SO, WE CALLED DEALERSHIP TO SEE IF THIS WAS NORMAL FOR AN ECODIESEL TRUCK. THE SMELL AND SMOKE GAVE PASSENGERS INSIDE THE VEHICLE HEADACHES. WE WERE MADE AWARE THAT THIS WASN'T NORMAL AND NEEDED TO BRING THE TRUCK IN. THE SMOKED CONTINUED TO TRAVEL THROUGHOUT THE TRUCK VENTS EVEN AFTER IT WAS PARKED AT THE RESIDENT. JULY 20,2020 CONTACTED ROADSIDE SERVICES AND HAD THE TRUCK TOWED TO THE DEALERSHIP. THE DEALERSHIP DIAGNOSTIC WAS THE HEATER CORE CAUSED THESE PROBLEMS. PASSENGERS EXPERIENCED HEADACHE FROM THE SMOKE AND BURNING SMELL. THIS IS A SAFETY HAZARD ESPECIALLY FOR SOMEONE THAT IS UNABLE TO SMELL, ESPECIALLY IF ALL THE WINDOWS ARE UP. THE TRUCK HAS LESS THAN 3,500 MILES. THIS WAS A BRAND NEW 2020 VEHICLE AND IS STILL AT THE DEALERSHIP BEING REPAIRED.

I WAS DRIVING ON I-15 BETWEEN CEDAR CITY, UT AND ST GEORGE, UT. DRIVING APPROX 75MPH WHEN SUDDENLY TRAFFIC WAS STOPPED IN FRONT OF ME IN BOTH LANES. APPLIED BRAKES WITH ABSOLUTELY NO RESULTS. DROVE OFF OF PAVED PORTION OF HIGHWAY TO AVOID HITTING STOPPED CARS. VEHICLE HAD LESS THAN 500 MILES ON IT AND I HAD OWNED IT FOR 3 DAYS. FINALLY GOT VEHICLE STOPPED APPROX 3/4 MILE DOWN THE ROAD. APPROX $1700 DAMAGE TO VEHICLE. APPROX 5 MONTHS LATER I PULLED INTO U.S POST OFFICE TO PARK. BRAKES AGAIN FAILED AND I HIT BRICK BUILDING AT APPROX 5MPH OR LESS. APPROX $5000 DAMAGE TO VEHICLE AND UNCERTAIN OF DOLLAR DAMAGE TO P.O. BUILDING. THREE DAYS LATER I PULLED INTO MA PARKING LOT, BRAKES FAILED AGAIN. I WAS ABLE TO AVOID ANY PARKED CARS, MAINLY BECAUSE PARKING LOT WAS ALMOST EMPTY. I WAS ABLE TO USE EMERGENCY BRAKE TO STOP IT. THE FOLLOWING MONDAY I TOOK IT TO STEPHEN WADE DEALERSHIP. THEY HAD IT FOR 5 DAYS, CHECKED FOR CODES, DROVE IT APPROX 8 MILES AND TOLD ME TO COME GET IT. THEY COULD FIND NOTHING. FACTORY CUSTOMER CARE TOLD ME TO TAKE IT BACK TO DEALERSHIP. CALLED FOR APPT AND WAS INFORMED THAT DUE TO SAFETY PROBLEM AND ACCIDENT, THEY WOULD NOT TOUCH IT. CALLED RAM CUSTOMER CARE BACK, TOLD THEM DEALERSHIP REFUSED TO LOOK AT IT. CUSTOMER CARE SAID TO TAKE TO ANOTHER DEALERSHIP. NEXT CLOSEST DEALERSHIP IS OVER 120 MILES AWAY. THEY SAID DEALERSHIP HAS RIGHT TO REFUSE TO WORK ON IT AND THEN TOLD ME THAT RAM FACTORY TECH GAVE ORDERS NOT TO TOUCH IT. NOW I HAVE A RAM TRUCK WITH BRAKE PROBLEMS THAT NEITHER LOCAL DEALERSHIP OR FACTORY TECH WILL ACCEPT TO WORK ON. I HAVE A $70,000 MSRP, 5,400 LB "PAPER WEIGHT". NO HELP FROM FACTORY. TRUCK DOES NOT HAVE 4,000 MILES AND APPARENTLY THE FACTORY WARRANTY IS WORTHLESS. SEE ALSO 11402784

PURCHASED 2020 RAM LIMITED ON JULY 14, 2020. MSRP WAS $70,355. ON JULY 16 WAS TRAVELING ON I-15 WHEN ALL TRAFFIC WAS STOPPED IN FRONT OF ME. I WAS TRAVELING OVER 70 MPH. I APPLIED BRAKES AND NOTHING, DIDN'T EVEN SLOW ME DOWN. TO AVOID COLLIDING WITH ANY OF THE STOPPED CARS I LEFT THE ROADWAY AND DROVE ONTO THE SHOULDER AND INTO THE BAR DITCH. TOOK ME APPROX HALF MILE TO GET STOPPED. STOPPED BY GOING UP AN EXIT. WHEN I FINALLY STOPPED, I WAS TERRIFIED. I CHECKED BRAKE PEDAL FOR OBSTRUCTION AND IT WAS CLEAR. BEING AN AVERAGE COMMON CITIZEN, NO MATTER NEW OR USED VEHICLE, WE EXPECT THE VEHICLE TO STOP WHEN WE PUSH ON THE BRAKE PEDAL. WHEN IT DOES NOT IT IS TERRIFYING. VEHICLE HAD APPROX 500 MILES AT THE TIME. OVER $1700 DAMAGE TO MY NEW TRUCK. FORWARD TO DECEMBER 29, 2020: WENT TO MY LOCAL POST OFFICE, PULLED INTO PARKING SPACE, AGAIN, NO BRAKES. HOWEVER WAS GOING VERY SLOW (5 MPH OR LESS. CRASHED STRAIGHT INTO BRICK BUILDING. ABSOLUTELY NO RESPONSE FROM BRAKES NOR DID THE "AUTO STOP" ENGAGE. OVER $5000 DAMAGE TO TRUCK AND $???? DAMAGE TO BUILDING. FORWARD TO JAN 1, 2021: PULLED INTO PARKING LOT, TRIED STOPPING, AGAIN NO BRAKES. AS IT WAS A HOLIDAY AND THE EVENING, NOT MANY CARS IN PARKING LOT. WAS ABLE TO STOP WITH AID OF PARKING BRAKE. HAS BEEN TO LOCAL DEALER, I TOLD THEM TO KEEP IT AS LONG AS NEEDED AND DRIVE AS MUCH AS NEEDED. THEY KEPT IT FOR ONE WEEK, SAID NO CODES ON COMPUTER, DROVE 8 MILES SAID NOTHING WRONG. HAVE NOT DRIVEN FOR 2 MONTHS (SCARES ME). AWAITING ANOTHER DEALER (NEXT CLOSEST 250 MILES AWAY) TO PICK IT UP TO CHECK IT OUT SOME MORE. VEHICLE NOW HAS LESS THAN 4000 MILES. ABSOLUTELY NO SUPPORT OR HELP FROM RAM. BEEN FIGHTING WITH THEM FOR 2 MONTHS. HAVE GOTTEN NOWHERE! I'M NOT A ROOKIE, HAVE BOUGHT AND OWNED BETWEEN 75-100 CARS IN MY LIFE. NEVER A PROBLEM WITH A DEALER OR A MANUFACTURER, UNTIL NOW!!! SEE ALSO 11397598

SOS DOES NOT WORK AND DEALERSHIP AND FCA STATE THIS IS NOT A SAFETY ISSUE. THE POINT OF THE SOS IS TO ALLERT AUTHORITIES OF AN ACCIDENT. ALSO I AM UNABLE TO USE THE APP AS INTENDED. DEALER STATED THEY ARE WAITING FOR A PATCH TO BE DEVELOPED IN ORDER FOR THIS TO WORK. NO TIME FRAME AND NOT MANY VEHICLES AFFECTED

TOO BAD I CAN ONLY MARK 3 AREAS WHEN THERE ARE MANY MORE. FOLLOWING SAFETY SYSTEMS AND DRIVER AID EITHER DON'T WORK OR WORK SPORADICALLY: FORWARD COLLISION, REAR COLLISION, LANE KEEP, AUTO HIGH BEAMS, REAR CROSS TRAFFIC ALERT, RAIN SENSE WIPERS, NAVIGATION, VOICE COMMAND, PARKING GEAR, FRONT AND REAR CAMERA, MEMORY SEAT EASY ENTRY ( DOESN'T GO BACK TO CORRECT POSITION), HOT SMELL IF USE AWD SETTING. INFOTAINMENT SYSTEM TOTALLY MALFUNCTIONS. TRUCK BEEN IN 7-8 TIMES FOR PROBLEMS, THERE OVER 2 WEEKS ON 2 VISITS, RADIO REPLACED. STILL HAVING ALL PROBLEMS. BEEN GOING ON SINCE NEW, OVER A YEAR AGO. HAS HAD NUMEROUS RAM UPGRADES AT DEALER AND OVER AIR. NEVER KNOW IF SAFETY SYSTEMS ARE GOING TO WORK OR NOT. HAVE LOST ALL TRUST IN THIS VEHICLE. WILL BEING BACKING UP AND BRAKES LOCK UP AS IF REAR SENSORS HAVE DETECTED SOMETHING WHEN THERE IS NOTHING. REAR DETECTORS TURN OFF BY THEMSELF. CAMERAS STAY ON. NAV CURSOR SHOWS ON MAP 6 MILES AWAY FROM ACTUAL LOCATION. BASICALLY ALL ELECTRONICS WORK SPORADICALLY. HAPPENS IN MOTION AND WHILE NOT IN MOTION. ALL GLITCHES BLAMED ON ELECTRONICS IN INFOTAINMENT SYSTEM ACCORDING TO RAM. PUT TRUCK IN PARK AND CONTINUES TO ROLL FORWARD. OPENING DOOR IS SUPPOSED TO ENGAGE EMERGENCY BRAKE. DOES SOMETIMES AND OTHER TIMES DOES NOT. WITH THIS MANY ELECTRICAL PROBLEMS I'D HATE TO BE IN AN ACCIDENT, PROBABLY THE AIR BAGS DON'T WORK. PERIODICALLY GO TO START VEHICLE AND IT'S DEAD. NO CHARGERS ARE PLUGGED IN IT ANYTHING THAT SHOULD DRAIN BATTERY. NOW CARRY A JUMPER BOX AFTER I WAITED OVER 2 HOURS FOR RAM ROADSIDE SERVICE.HAVE ASKED FOR REPAIR ORDERS BUT HAVEN'T BEEN GIVEN THEM. HAVE NOTED EVERY GLITCH WITH RAM CUSTOMER SERVICE VIA EMAIL. CASE IS OPEN. NOTHING GETS DONE.

THE 2020 RAM 1500 EXPERIENCED WHILE DRIVING A "DATA BUS FAILURE". THIS FAILURE CAUSED THE VEHICLE TO LOOSE POWER STEERING, BRAKES, RAMDOM INSTRUMENTATION DISPLAYS, WIPERS TO COME ON, HEADLIGHTS TO COME ON AND OFF. INTERMITANT LOSS OF TROTTLE CONTROL. HAPPENED 4 SEPARATE TIME. HAD SHOP ON 3 OF THE 4 TIMES INDICATE A BAD BATTERY, ASB MODULES AND PCM MODULE. CURRENTLY THEY ARE TRYING TO IDENTIFY A BAD TRANSMISSION CONTROL MODULE AS THE PROBLEM. TOTAL MILE 530 AND ONLY HAD THE VEHICLE FOR 50 DAYS. HAD TO BE TOWED TWICE TO THE SHOP AND THE OTHER TWO TIME IT HAPPENED WITH IN A MILE OF THE DEALER. IT SPEND ABOUT 20 DAYS IN THE SHOP ALREADY.

ON TWO SEPARATE OCCASIONS IN THE PAST WEEK, THE THROTTLE PEDAL IN THIS GEN 3 ECODIESEL ENGINE HAS FAILED TO RESPOND UPON PRESSING IT TO MAKE A TURN AFTER DRIVING THE TRUCK FOR A FEW MINUTES. I WILL DRIVE A FEW MILES, THEN STOP IN A TURNING LANE AWAITING A CHANCE TO COMPLETE THE LEFT HAND TURN ACROSS TRAFFIC, AND WHEN I APPLY PRESSURE TO THE THROTTLE PEDAL NOTHING HAPPENS. IT'S AS IF THE PEDAL HAS BEEN UNPLUGGED. AS I CONTINUE TO HOLD PRESSURE ON THE PEDAL, SEVERAL SECONDS WILL GO BY AND THEN IMMEDIATELY THERE WILL BE A HARSH JERK AND THE TRUCK WILL IMMEDIATELY APPLY POWER. THIS IS A SEPARATE ISSUE FROM THE TERRIBLE LAG IN THROTTLE RESPONSE THAT HAS BEEN PRESENT SINCE THE TRUCK WAS BRAND NEW. THIS LOSS OF ALL PEDAL RESPONSE ONLY BEGAN TO HAPPEN THIS PAST WEEK, WITH APPROXIMATELY 3,800 MILES ON THE ODOMETER. *TR

Since the vehicle was purchased new in 2020, the check engine light has come on and the service throttle body message has been displayed 12 times. It only happens when I am towing a 5,500 pound travel trailer. When the anomalies happens, I loose engine power. Say I am traveling at 65 MPH. When the anomalies happens and the CEL and warning messages appear, my speed drops to 32 MPH. Most Interstate freeway systems have a 45 MPH lower limit. I am forced to quickly pull over to the emergency lane to avoid a crash situation. If I shut off the engine and restart it, my power comes back but the CEL is still on. The selling dealership has tried to fix this several times. The engine code that is always present is a P00AF (turbo boost control “A” module performance, I think over boost) and at one time a P0299 (turbo under boost). The latter occurred after I heard a loud “whoosh” . The turbo air hose blew off. So far the Dealer has flash programmed the engine control module, replace the turbo hose and lastly replaced the turbo itself. Not all of the anomalies have been documented by the dealer, as I am always traveling around the country when it happens and have called dealers in the city nearest me at the time and have gotten every excuse as to why they cannot look as it now. I am almost always able to resume my travels by shutting off and restarting the engine. When I arrive back home and take it in to be looked at, I’m told there is no codes and no history of a code. It can be several thousand miles after the anomalies when the dealer finally gets to look at it. FCA (Chrysler corp) is aware of the situation and has opened 4 cases for my concern. Case # 77583210 which they immediately closed, # 78338328, #79796818 and just on 06-9-2023 case # 86383024. The vehicle now has 21,726 miles on it and most of them are towing miles. The vehicle specifications state this vehicle can tow 12,000 lbs. I bought this vehicle for vacations and towing. THIS VEHICLE IS UNSAFE!

WAS TRAVELING ABOUT 35 MPH ON A STRAIGHT ROAD, WAS HIT A BY A VEHICLE WHO SPED OUT OF A SIDE ROAD. I WAS HIT ON THE DRIVERS SIDE FRONT FENDER BY THE CAR, THEN I CRASHED HEAD ON INTO THE FUEL TANKS OF A SEMI TRUCK. MY TRUCK HIT THE SEMI SO HARD IT THROUGH MY TRUCK BACKWARDS MORE THAN A TRUCK LENGTH. NO AIR BAGS DEPLOYED.

WHILE STOPPED AT LIGHT WHEN I BEGAN TO ACCELERATE MAKING A LEFT TURN THE TRANSMISSION WOULDN'T SHIFT OUT OF FIRST GEAR. THIS IS DANGEROUS SHOULD YOU NEED TO QUICKLY MOVE CAR OUT OF WAY. CAR WENT UP TO 5000 RPM BEFORE I RELEASE THE GAS AND PROCEEDED TO SIDE OF ROAD. DEALER COULDN'T DUPLICATE, I ASKED THEM TO FLASH THE COMPUTER AND THEY REFUSED, SAYING ANY UPDATES WOULD BE OVER THE AIR. WHICH IS NOT TRUE. TRUCK IS SUPPOSED TO BE EQUIPPED WITH TAILGATE AJAR WARNING LIGHT, IT IS IN MANUAL AND ON MY BUILD SHEET. DEALER TELLS ME THAT ITS NOT. SO THERE NOT PUTTING IN THE CORRECT EQUIPMENT. THIS IS DANGEROUS SINCE I HAD 2017 RAM THAT TAILGATE OPENED WHILE DRIVING BEFORE RECALL!! *TR

2020 RAM 1500; ETORQUE SYSTEM ISSUES SHUTTING TRUCK OFF TWICE NOW. KILLS BATTERY AND THE TRUCK. MY TRUCK HAS 1400 MILES ON IT AND THE PART IS ON NATIONAL BACK ORDER, NO LOANER VEHICLE; UNKNOWN REPAIR TIME. TRUCK FAILED BOTH TIMES WITH TRYING TO REMOTE START THE VEHICLE IT SHUTS RIGHT OFF. THE.N WHEN TRYING PUSH START THE BATTERY LIGHT COMES ON WITH CHECK ENGINE AND BATTERY VOLTAGE LOW ON INFORMATION SYSTEM.

I WAS DRIVING IN THE HIGHWAY AT 65MPH WHILE STEERING POWER SHUT OFF AND WARNING ON DASH CAME ON SAYING POWER STEERING WAS DISENGAGED. I PULLED OFF THE HIGHWAY SHUT VEHICLE OFF CHECKED UNDER HOOD AND NOTHING. GOT BACK ON VEHICLE STARTED IT AND WARNING HAD GONE AWAY AND STEERING WAS OK. DROVE FOR ABOUT 10 MILES AND IT HAPPENED AGAIN. I WAS TOLD TO DRIVE VEHICLE TO DEALER AND THEY SAID IT WAS A PROBLEM WITH THE BATTERY. VEHICLE WAS IN SHOP FOR A DAY. THEY CALLED AND SAID PROBLEM WAS FIXED. I LEFT THE DEALER, DRIVE 40 MILES AND IT HAPPENED AGAIN. TOOK IT BACK. AND NOW THEY DON'T KNOW WHAT THE PROBLEM IS. VERY UNSAFE VEHICLE. POWER STEERING GOES OFF RANDOMLY. IM GLAD I DIDN'T HAVE MY FAMILY WITH ME. TRUCK IS VERY HARD TO CONTROL WITH NO POWER STEERING. I ALSO NOTICED WHILE DRIVING TO THE DEALER THE INSTRUMENT PANEL WOULD GO DIM AND THEN BACK TO NORMAL. *TR

TL* THE CONTACT OWNS A 2020 RAM 1500. THE CONTACT STATED THAT UPON REVERSING THE VEHICLE AT VARIOUS OCCASIONS, THE VEHICLE ABRUPTLY STOPPED WITHOUT WARNING. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 700.

VEHICLE EMITS A STRONG VIBRATION IN 1800-2000 RPM AT EVERY GEAR AND SPEED WHEN THE ENGINE IS UNDER LOAD. THE VEHICLE DOES NOT VIBRATE AT THIS RPM RANGE IN PARK OR NEUTRAL. VEHICLE EMITS VIBRATION THROUGH DRIVER STEERING WHEEL, GAS PEDAL, FLOOR, AND SEAT. VIBRATION ALSO FELT IN PASSENGER FLOOR. VIBRATION CAUSES BOOMING, SOUNDS IN THE CABIN THAT ARE UNCOMFORTABLE. VIBRATION IS INCREASED WHEN IN 4WD AUTO VS 2WD AND 4WD HIGH. VIBRATION IS AT IT'S LOUDEST AT CRUISING SPEEDS ON HIGHWAY WHEN IN THE AFFECTED RPM RANGE. FCA IS UNWILLING TO ADDRESS THE VIBRATIONS OF THE VEHICLE AND REFUSES TO DIAGNOSE AND REPAIR. VEHICLE IS DESCRIBED AS "OPERATING AS DESIGNED" AND THIS IS A "CHARACTERISTIC OF THE VEHICLE" FROM FCA CUSTOMER SERVICE REPRESENTATIVES AND TECHNICIANS/ENGINEERS. VIBRATIONS CAUSING HEADACHES AND NAUSEA DUE TO GENERAL DISCOMFORT OF THE CABIN VIBRATION. ISSUE DID NOT EXIST UPON PURCHASE OF VEHICLE, BUT RATHER DEVELOPED AFTER ROUGHLY 2000 MILES.

ACCIDENT HAPPEN 5/20/20. WAS APPROACHING A STOPPED VEHICLE WHEN THE BRAKES FAILED. KEPT TRYING TO APPLY BRAKES AND NOTHING HAPPEN. IMPACT AT APPROX 35 MPH. AFTER IMPACT THE TRUCK STARTED TO ROLL BACKWARDS AND HAD TO PUT IN PARK TO STOP THE TRUCK. TOW TRUCK DRIVE ALSO HAD ISSUES LOADING ON THE ROLL BACK, BRAKES WOULD NOT WORK. WE TOWED TO OUR BODY SHOP FOR REPAIRS. THEN WAS TAKEN TO FAULKNER DEALERSHIP FOR EDR TESTING. NOTHING MECHANICAL WAS EVER DONE WITH THE TRUCK AFTER THE BODY WORK WAS DONE. BOSCH RELEASED THE TRUCK TO THE DEALERSHIP. TRUCK HAS 513 MILES AND LITTLE OVER 200 OF THE MILES ARE WHAT WE DROVE IT. PURCHASED WITH MILES ON IT. FIAT / CHRYSLER DO NOT SEE AN ISSUE WITH THE TRUCK VIA THE REPORT. I HAVE SENT THE REPORT TO A SEPARATE PARTY THAT IS NOT HIRED BY FIAT AND THEY INDICATE TO RESEARCH PAGE 42 OF THE REPORT ON THE MASTER CYLINDER BRAKING SYSTEM. WE DO NOT SEE ANY INDICATION ON ANY CODES THAT WERE RECOVERED PERFORMED BY BOSCH. WE KNOW IN FACT THAT THERE WERE MULTIPLE BRAKE CODES AND FEEL THAT THE INFORMATION IN STILL IN THE "BLACK BOX". AIRBAGS NEVER DEPLOYED AT IMPACT OF 35 MPH FRONTAL IMPACT.*DT*DT*JB*JB

VEHICLE IS MISSING TAILGATE AJAR WARNING LIGHT. ACCORDING TO BUILD REPORT ITS LISTED UNDER VIN AND IS IN THE 2020 RAM 1500 MANUAL. I NOTICED THIS AFTER I PULLED AWAY WITH TAILGATE OPEN. REALIZED IT SHOULD HAVE A WARNING LIGHT AND BEGAN TO INVESTIGATE. DEALER SAYS I DON'T HAVE THIS, BUT CUSTOMER SERVICE SAYS I HAVE IT AND PLUS ITS IN THE MANUAL. *TR Consumer like to add, he noticed staining to headliner from water leak. This should be a safety recall since it can be effecting the drivability of vehicle and safety of vehicle occupants. Water is possibly penetrating thru roof antenna, rear window and through vehicle third light. Water started leaking through the air bag area, seat belt tensioners, car speakers and coming in contact with electrical components of vehicle. Carpet and insulation is wet caused by this leaking.*JB

I HAVE OWNED A 2020, RAM 1500 LIMITED EDITION SINCE MARCH 2020. WHEN DRIVING THE STEERING STICKS IN THE 11:00 POSITION. IF I RELEASE HAND OFF WHEEL AND STEERING REMAINS IN POSITION. I HAVE TO PULL THE WHEEL BACK TO 12:00 POSITION. THIS PROBLEM STARTED OCCURRING ABOUT 2 MONTHS AGO AND HAS PROGRESSIVELY BEEN GETTING WORSE. I TRAVEL 1500 TO 2000 MILES A MONTH AND AFRAID I MAY OVER CORRECT ESPECIALLY IN HEAVY TRAFFIC. SPOKE WITH DEALERSHIP AND THEY SAID THIS WAS THE 1ST THEY HAVE HEARD OF THIS ISSUE. HAVE NOT FOUND A SOLUTION TO THE PROBLEM. I WILL BE TAKING THE TRUCK BACK TO DEALERSHIP SAT JULY 25, 2020.

THIS DEFECT HAS THE REAL PROBABILITY OF CAUSING DAMAGE TO BOTH MY VEHICLE AND ANOTHER VEHICLE. TAKING MY NEW TRUCK THROUGH A CAR WASH, I PUT THE VEHICLE IN NEUTRAL AT THE START OF THE WASH. THE CAR WASH HAS ROLLERS THAT DRIVE THE REAR DRIVER'S SIDE WHEEL THROUGH THE CAR WASH. AT THE END, MY VEHICLE DASHBOARD INDICATES THAT I NEED TO DEPRESS THE BRAKE PEDAL AND PUSH THE START/STOP BUTTON ON THE DASH. AFTER DOING THIS, THE DASHBOARD THEN TELLS ME THAT I NEED TO DEPRESS THE BRAKE PEDAL AND PUT THE VEHICLE INTO DRIVE. EACH TIME I DEPRESS THE BRAKE PEDAL, THE DRIVER'S REAR TIRE JUMPS OVER THE ROLLER PUSHING THE VEHICLE AND THE DISTANCE BETWEEN MY VEHICLE AND THE VEHICLE BEHIND ME CLOSES. MY RAM HAS THE LARGE MONITOR SCREEN, AND HAS THE ABILITY TO INSTALL APPS. WHAT IS NEEDED IS A "CAR WASH APP" THAT DISABLES THE REQUIREMENT TO DEPRESS THE BRAKE FOR THESE TWO PROCEDURES AS LONG AS THE VEHICLE WAS 1) ROLLING IN NEUTRAL; 2) HAS NOT TRAVELED MORE THAN X FEET (300); AND 3) HAS NOT TRAVELED FASTER THAN 4 MILES PER HOUR. *TR

CHECK ENGINE LIGHT CAME ON AT AROUND 300 MILES. CODE P3497. BROUGHT IT TO THE DEALER AND WAS TOLD IT NEEDS NEW LIFTERS. TRUCK WAS IN MOTION ON A CITY STREET WHEN LIGHT CAME ON. *TR

USUALLY, THE GAS NOZZLE AUTOMATICALLY TURNS OFF THE GAS WHEN THE TANK IS FULL. WHILE WAITING FOR THIS TO HAPPEN, HAND ON NOZZLE HOLDING IT OPEN, THE GAS OVERFILLED, GUSHED OUT OF THE FILL TUBE, AND OUT FROM UNDER THE TRUCK. A BIG PUDDLE OF GAS ON THE GROUND. I THOUGHT THE NOZZLE SHUTOFF MALFUNCTIONED. I WENT TO FILL MY TRUCK AGAIN ON 5/5. I PUT THE NOZZLE INTO THE FILL TUBE AND SQUEEZED THE HANDLE. GAS GUSHED OUT OF THE FILL TUBE RIGHT AWAY, OUT FROM UNDER THE TRUCK AND CREATING ANOTHER LARGE PUDDLE OF GAS ON THE CONCRETE. I HAD A SIMILAR, NO CAP, FILLING TUBE ON MY 2013 F-150 AND NEVER HAD THIS PROBLEM IN 7 YEARS. SO I CALLED MY DEALER TO REPORT THIS AND SEE IF OTHERS HAVE HAD THE SAME PROBLEM. I WAS TOLD THERE IS A SECOND VALVE IN THE FILL TUBE AND I NEED TO INSERT THE NOZZLE ALL THE WAY INTO THE SPRING. I HAVEN'T HAD A CHANCE TO SEE IF THIS CORRECTS THE PROBLEM. HOWEVER, MANY TIMES WHEN I HAVE TRIED TO FILL VARIOUS VEHICLES THAT I HAVE OWNED, SOMETIMES I HAVE TO PULL THE NOZZLE SLIGHTLY OUT TO KEEP THE AUTOMATIC TURN OFF FROM COMING ON SO I CAN FILL THE TANK. I NEVER TOP OFF, ADD MORE GAS AFTER THE AUTOMATIC SWITCH TURNS THE PUMP OFF. I THINK THIS IS A POOR DESIGN OR SOMETHING WRONG WITH MY FILL TUBE. I'M SURE OTHERS WILL BE DOING THE SAME THING I DID AND RAW GAS ALL OVER THE GROUND AND VEHICLE ISN'T VERY SAFE. BOTH TIMES VEHICLE WAS STATIONARY AND ENGINE OFF AT THE FILLING STATION. I WILL TAKE PICTURES IF THIS HAPPENS AGAIN. *TR

The contact owns a 2020 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while her boss was driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle hesitated and failed to accelerate as intended. The vehicle was taken to two local dealers. The first dealer was unable to duplicate the failure. The second dealer informed the contact that the parts needed to complete the repair would not be available for a year and a half. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 14,000. Parts distribution disconnect.

2020 RAM 1500 ECODIESEL HAS A SERIOUS TURBO LAG. WHEN YIELDING AND THEN ACCELERATING, THE ENGINE POWER SEEMS TO JUST DROP OUT, FALLS FLAT. BY THIS TIME VEHICLE COASTS INTO APPROACHING LANES AND THEN IT WILL SUDDENLY ACCELERATE WITH A BURST OF POWER. I FEEL IT IS TURBO LAG BUT MAY ALSO BE THAT THE TRANSMISSION IS NOT DOWN SHIFTING IN TIME IN ADDITION. I'VE HEARD NUMEROUS OTHERS MENTION THIS AND IT'S SOMETHING THAT I HAVE TO WATCH FOR CONSTANTLY BUT CANNOT CATCH IT EVERYTIME. THIS SPECIFICALLY HAPPENS EVERY TIME I GO TO EXIT MY LONG DRIVEWAY ONTO A 4 LANE HWY. *TR

THROTTLE RESPONSE OR ACCELERATION LAG AFTER LETTING OFF THE GAS TO CHANGE LANES OR SLOWING FOR CORNERS ETC. HAS HAPPENED AT END OF EXIT OFF THE INTERSTATE AFTER STOPPING AT STOP SIGN, THEN PROCEEDING TO MAKE A RIGHT TURN INTO THE LANE. UPON PRESSING GAS TRUCK SEEMS TO "COAST" OR WAIT A FEW SECONDS BEFORE REALIZING IT'S GETTING GAS THEN WILL SUDDENLY ACCELERATE. YOU HAVE TO WAIT AND NOT GIVE IT GAS FOR A FEW SECONDS FOR IT TO CATCH UP.THIS CAUSES A PROBLEM WHEN CHANGING LANES IN TOWN IN TRAFFIC. APPEARS TO HAPPEN MAINLY AT SLOWER SPEEDS. SUCH LAG COULD CAUSE YOU TO GET REAR ENDED A LOT CAN HAPPEN IN 3 TO 5 SECONDS. HAVE HAD VEHICLE TO SHOP, INSPECTED AND NO SIGNS OF ANYTHING WRONG UPON TESTING. HAS HAPPENED AGAIN, WILL TAKE TO SHOP AGAIN. THIS HAS HAPPENED 5 OR 6 TIMES NOW IN LESS THAN 30 DAYS OF OWNERSHIP. TRUCK NOW HAS 1078 MILES ON IT. *TR

TL* THE CONTACT OWNS A 2020 RAM 1500. THE CONTACT STATED THAT WHILE DRIVING AND TURNING THE VEHICLE IN EITHER DIRECTION, THE SPINDLE WOULD HIT THE LOWER CONTROL ARMS ON THE DRIVER'S AND PASSENGER'S SIDE. THE CONTACT STATED THAT BOTH CONTROL ARMS WERE DAMAGED FROM REPEATEDLY COMING INTO CONTACT WITH EACH OTHER. ADDITIONALLY, THE VEHICLE WOULD JERK WITHOUT WARNING WHILE DOWNSHIFTING. THE CONTACT HAD TAKEN THE VEHICLE TO GILL CHRYSLER DODGE JEEP RAM (1100 S. MADERA AVE, MADERA, CA 93637) HOWEVER, THE MECHANIC FOUND NO FAULT WITH THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND INFORMED THE CONTACT THE ISSUE WAS NORMAL DRIVING OPERATION. THE CONTACT THEN TOOK THE VEHICLE TO RAZZARI CHRYSLER DODGE JEEP RAM (1605 AUTO CENTER DR, MERCED, CA 95340) WHERE HE WAS GIVEN THE SAME INFORMATION AS THE OTHER DEALER ABOUT THE CONTROL ARMS. THE CONTACT STATED THAT A SOFTWARE UPDATE WAS PERFORMED ON THE VEHICLE FOR THE TRANSMISSION HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 36,000.

VEHICLE CONTINUALLY HAS A DEAD, -DEAD- 0 VOLT BATTERY OVERNIGHT. STARTED ITS 1ST WEEK HOME AND HAS REPEATEDLY HAPPENED HALF A DOZEN TIMES RANDOMLY SINCE. FULLY CHARGING THE BATTERY TAKES ALL DAY. THE BATTERY HAS PROBABLY TAKEN PERMANENT DAMAGE. I HAVE TO CARRY A 1000 AMP JUMP BOX AT ALL TIMES TO HAVE RELIABLE TRANSPORTATION. DRAINING A AGM 85 AHR BATTERY DEAD FLAT IN A FEW HOURS IA A MAJOR PROBLEM AND A POTENTIAL FIRE HAZARD. THERE IS NO SHORTAGE OF SIMILAR COMPLAINTS ON THE INTERNET HTTPS://5THGENRAMS.COM/COMMUNITY/THREADS/DEAD-TRUCK-CLASS-ACTION-LAWSUIT.17342/ HTTPS://5THGENRAMS.COM/COMMUNITY/THREADS/HOW-MANY-TIMES-HAVE-YOU-HAD-A-DEAD-BATTERY.17149/ *TR

TL* THE CONTACT OWNS A 2020 RAM 1500. THE CONTACT STATED THAT ON SEVERAL OCCASIONS WHILE THE VEHICLE WAS IN DRIVE OR IN REVERSE, THE BRAKES ACTIVATED INDEPENDENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER AND TO LIA DODGE LOCATED AT 2116 CENTRAL AVE, SCHENECTADY, NY, 518-579-3300, WHERE AN UNKNOWN SOFTWARE WAS UPDATED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, PROVIDED NO ADDITIONAL ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 500.

3.0L GEN 3 ECODIESEL ENGINE HAS EXCESSIVE LAG AND DELAY IN THROTTLE RESPONSE. WHILE TRAVELING AT STEADY SPEED IN LOWER GEARS 3RD, 4TH, OR 5TH AND THEN DEPRESSING ACCELERATOR PEDAL TO INCREASE SPEED, ENGINE WILL NOT RESPOND UNTIL THREE TO FOUR SECONDS HAVE ELAPSED. THIS CREATES A SIGNIFICANT HAZARD WHEN ATTEMPTING TO MERGE INTO TRAFFIC OR CROSS TRAFFIC DURING A LEFT TURN. PRIOR EXPERIENCE WITH MULTIPLE GASOLINE AND DIESEL TURBO-CHARGED VEHICLES HAS NOT PRESENTED THIS ISSUE TO ME. THE 2020 RAM 1500 ECODIESEL HAS A MAGNITUDE OF TURBO LAG AND UNRESPONSIVE THROTTLE THAT IS QUITE DANGEROUS.

THE DASH LIGHTING AT NIGHT, WHEN HEADLIGHTS COME ON CAUSING A REDUCED BRIGHTNESS TO THE DASH LIGHTS, THE REDUCED BRIGHTNESS MODE IS TOO DIM AT IT'S HIGHEST SETTING FOR NIGHT TIME MODE. WHILE IT IS POSSIBLE TO MOVE THE BRIGHTNESS DIAL TO DAYTIME MODE, BY MOVING THE DIAL PAST THE NIGHT TIME MODE, THAT IS TOO BRIGHT MAKING VIEWING FOWARD DIFFICULT. I FEEL THIS CREATES A HAZZARD FOR NIGHT TIME DRIVING IN THIS VEHCILE.

TL* THE CONTACT OWNS A 2020 RAM 1500. THE CONTACT STATED THE VEHICLE FAILED TO START INTERMITTENTLY. THE CONTACT STATED THAT SEVERAL DAYS LATER, THE VEHICLE STARTED AS DESIGNED. THE CONTACT TOOK THE VEHICLE TO BAY CHRYSLER DODGE JEEP RAM (636 15TH ST, PANAMA CITY, FL 32401, (850) 785-1591) WHO WERE UNABLE TO IDENTIFY THE CAUSE OF THE FAILURE. THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A CASE WAS FILED. THE APPROXIMATE FAILURE MILEAGE WAS 8,000.

MY TAILGATE KEEPS OPENING

AFTER TAKING THE TRUCK THROUGH A CAR WASH AND BRINGING HOME TO VACUUM, I NOTICED WATER IN THE FRONT DRIVER'S SIDE FLOOR. I NOTICED CONDENSATION UNDER THE FLOOR MAT TOO. AFTER PULLING OUT THE KICK PANEL AND ROLLING THE CARPET BACK, THE METAL FLOOR WAS WET AND THE PAD WAS SATURATED. I TOOK IT TO THE DEALER AND IT WAS REPORTED BACK TO ME THAT THERE WERE SEAMS IN THE BODY THAT WERE NOT FILLED.

Rear window leaking, just like on all the 5th gen rams. Causing water to get into the cab, causing mold, mildew, rot and moisture on the windows. Please create a recall this is affecting almost every single 5th gen ram

DRIVING OFF A EXIT, AT ABOUT 10-15 MPH WENT UNDER A BRIDGE AND THE FORWARD COLLISION WARNING SYSTEM APPLIED THE BRAKE AND STOPPED THE CAR SHORT(NO OTHER CAR WAS IN FRONT OF ME), ALMOST HAVING THE CAR BEHIND ME HIT ME. ALSO GOING INTO A PARKING GARAGE IT ALSO STOPPED SHORT 2 TIMES DURING ONE VISIT, NO OTHER CARS AROUND. THIS IS EXTREMELY DANGEROUS !!!

THIS HAS HAPPENED SEVERAL TIMES. WHEN DRIVING THE RAM, WITH THE GEAR IN DRIVE AND IN 2 WHEEL DRIVE, THE TRANSMISSION WILL NOT SHIFT OUT OF FIRST GEAR. OBVIOUSLY, THIS IS VERY DANGEROUS FOR DRIVING. THIS SEEMS TO BE A RECURRING ISSUE WITH THE DODGE RAM AND SHOULD BE FIXED OR RECALLED. SIMILAR ISSUES WITH THE 2019 DODGE RAM: HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T77803_DS971922

VEHICLE THROTTLE MAXIMIZED WHEN I PRESSED THE BRAKE TO STOP. AFTER IMPACT WITH ANOTHER VEHICLE THE THROTTLE WENT BACK TO THE IDLE POSITION. I WAS MERGING IN TRAFFIC ONTO ANOTHER STREET. THE VEHICLE IN FRONT OF ME WAS STOPPED FOR THE MERGER. *LN CASE NUMBER XXXXXXXX ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

MY BRAND NEW 2020 RAM 1500 LARAMIE SPORT IS EQUIPPED WITH TILTING DOWN DRIVER/PASSENGER SIDE MIRRORS WHEN IN REVERSE. THE PROBLEM IS WHEN THEY TILT DOWN, THEY TILT DOWN SO FAR THAT IT IS OUT MY VIEW. I UTILIZE THIS FEATURE FOR BACKING INTO MY GARAGE, ON SIDE ON MY BOAT, WHERE SPACE IS VERY LIMITED. I ACTUALLY HAVE INCHES ON BOTH SIDES OF THE TRUCK. AFTER SPENDING BIG MONEY ON MY NEW RAM 1500 2020 LARAMIE SPORT, I EXPECT ALL OF IT'S FEATURES TO PERFORM AS DESCRIBED, AND EXPECTED. AFTER TALKING WITH THE SALESMAN WHO SOLD ME THE TRUCK, HE EXPLAINED THIS IS A KNOWN PROBLEM IN THE RAM COMMUNITY ON THESE NEW 2020 VEHICLES. KNOWING THIS, IT FRUSTRATES ME EVEN MORE THAT I WAS NEVER INFORMED OF THIS INFORMATION PRIOR TO MAKING THE PURCHASE. THIS PROBLEM SHOULD BE FIXED IMMEDIATELY.

ON NOVEMBER 13, 2019 AT 6:00PM PST WHILE TRAVELING 70MPH WESTBOUND ON INTERSTATE 90 AT THE SR18 INTERCHANGE THE VEHICLE EXPERIENCED MULTIPLE SERIOUS SAFETY DEFECTS AND MAJOR SYSTEMS FAILURES DUE TO LOSS OF ELECTRICAL POWER. LIGHT CONDITIONS WERE NIGHTTIME, TRAFFIC WAS LIGHT, WEATHER WAS CLEAR. ELECTRONIC FAILURE MESSAGES BEGAN TO APPEAR ON INSTRUMENTATION PANEL APPROXIMATELY 20 MINUTES PRIOR TO THE TOTAL ELECTRICAL FAILURE: NAVIGATION, STOP/START, CLIMATE CONTROL, UCONNECT, SIRIUS RADIO, ADAPTIVE CRUISE ALL CEASED FUNCTION WITH NO DRIVER ABILITY TO CONTROL THESE SYSTEMS WELL PRIOR TO THE TOTAL SHUTDOWN. AT TOTAL SHUTDOWN, WITH THE VEHICLE STILL TRAVELING AT 70MPH, THE FOLLOWING ADDITIONAL EVENTS SIMULTANEOUSLY OCCURRED: 1.TOTAL FAILURE AND COMPLETE LOSS OF POWER STEERING, 2.TOTAL FAILURE AND COMPLETE LOSS OF POWER BRAKES, 3.TOTAL FAILURE AND COMPLETE LOSS OF HEADLIGHTS, TURN SIGNALS, AND HAZARD LIGHTS 4.TOTAL FAILURE AND COMPLETE LOSS OF ALL DASHBOARD AND U CONNECT INSTRUMENTATION, 5.TOTAL FAILURE AND COMPLETE LOSS OF ALL STEERING COLUMN AND DASHPANEL CONTROLS 6.TOTAL FAILURE AND COMPLETE LOSS OF ADAPTIVE CRUISE CONTROL, 7.TOTAL FAILURE AND COMPLETE LOSS OF ELECTRONIC LANE ASSIST. 8.TOTAL FAILURE AND COMPLETE LOSS OF ELECTRONIC PARKING BRAKE THIS ENDED WITH THE VEHICLE BEING SAFELY PULLED TO THE SHOULDER OF THE FREEWAY. WHEN STATIONARY, THE VEHICLE LOST NEARLY ALL POWER; THERE WAS JUST ENOUGH REMAINING POWER TO RANDOMLY ILLUMINATE DISPLAYS AND UCONNECT IN ARBITRARY FLASHES; GIVING THE DASHPANEL THE APPEARANCE OF A NIGHTCLUB. THE VEHICLE WAS THEN TOWED TO THE SELLING DEALER.

TL* THE CONTACT OWNS A 2020 RAM 1500. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, SEVERAL OF THE SAFETY FEATURES FAILED INTERMITTENTLY TO FUNCTION AS DESIGNED. THE CONTACT INDICATED THAT WHILE OPERATING THE VEHICLE IN REVERSE, THE BACK-UP CAMERA WAS INOPERABLE. ADDITIONALLY, WHILE DRIVING, THE AUTOMATIC EMERGENCY BRAKING SYSTEM ACTIVATED INADVERTENTLY CAUSING THE VEHICLE TO STOP WITHOUT ANOTHER VEHICLE OR OBJECT BEING NEARBY. THE BLIND SPOT MONITORING SYSTEM WOULD FAILED INTERMITTENTLY. THE CONTACT STATED THAT WHILE REVERSING THE VEHICLE WITH THE DOOR OPENED, THE SAFETY FEATURE WOULD NOT STOP THE VEHICLE AND THE AUTO PARKING FEATURE WOULD NOT PROPERLY PARK THE VEHICLE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER LENOIR CITY CHRYSLER LOCATED AT 1206 E BROADWAY ST, LENOIR CITY, TN 37772 WHO REPLACED THE INFOTAINMENT CENTER AND UPDATED THE SOFTWARE HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100.*DT CONSUMER STATED THIS IS THE SECOND TIME IT HAS RECURRED.*JB

I DROVE THE VEHICLE AND THE TAILGATE WAS NOT PROPERLY LATCHED. THE VEHICLE IS EQUIPPED WITH A TAILGATE AJAR WARNING LIGHT, BUT IT IS DISABLED BY THE MANUFACTURER. THE TAILGATE POPPED OPEN WHILE DRIVING AND ITEMS FELL FROM MY TRUCK BED ONTO THE ROAD CREATING A SIGNIFICANT SAFETY HAZARD FOR OTHER DRIVERS. BECAUSE THERE WARNING LIGHT IS PURPOSELY DISABLED, I WAS UNAWARE OF THE HAZARD UNTIL I STOPPED THE TRUCK AT MY DESTINATION. WHEN CONTACTING THE MANUFACTURER, I WAS TOLD THEY WOULD NOT FIX THE WARNING LIGHT. THIS FEATURE IS LISTED ON MY EQUIPMENT LIST FOR THE VEHICLE WHEN PURCHASED BUT PURPOSELY DISABLED BY RAM. IT CREATES A SIGNIFICANT HAZARD FOR DRIVERS BECAUSE UNKNOWING TO THE DRIVER OF THE TRUCK, THE TAILGATE CAN POP OPEN ALLOWING ITEMS TO FALL ON THE ROAD. WHATS WORSE, IS THAT THE MANUFACTURER EXPLAINED TO ME THAT THEY DISABLED THE WARNING BECAUSE THEY ALSO HAVE AN ISSUE WHERE THE WARNING LIGHT WOULD COME ON BECAUSE THE TAILGATE SHOWS AS UNLATCHED, EVEN THOUGH IT IS LATCHED CORRECTLY. I FIND IT DISTURBING THAT THE MANUFACTURER WOULD DISABLE A SAFETY FEATURE FOR CONVENIENCE.

UNKNOWN