2010 Ram 2500 Complaint Log

TL* THE CONTACT OWNS A 2010 DODGE RAM 2500 EQUIPPED WITH GOODYEAR WRANGLER DURATRAC TIRES, SIZE: LT285/70R17. THE CONTACT STATED THAT THERE WAS SEPARATION OF TREAD DUE TO THE LENGTH OF TIME WAITING FOR NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) TO BE HONORED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS CONFIRMED THAT THE TREAD SEPARATED FROM THE TIRE AND THE TIRE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE TIRE FAILURE MILEAGE WAS 4,000 AND THE VEHICLE FAILURE MILEAGE WAS 99,000. THE VIN AND DOT NUMBER WERE NOT PROVIDED.

IN JANUARY OF 2014, CHRYSLER ISSUED A RECALL FOR DODGE RAM TRUCKS. THE ISSUE IS THE TIE ROD MAY FRACTURE, WHICH COULD CAUSE LOSS OF CONTROL. THE REPLACEMENT PART FOR THIS RECALL IS UNAVAILABLE UNTIL AUGUST 2014. THIS IS AN UNREASONABLE AMOUNT OF TIME TO OPERATE A VEHICLE WITH A POSSIBLE SAFETY ISSUE. AS A WORK TRUCK WHICH IS USED TO CARRY AND TOW HEAVY LOADS, I FEEL IT IS UNSAFE TO USE IT WITH THIS ISSUE. *TR

TL* THE CONTACT OWNS A 2010 DODGE RAM 2500. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 13V529000 (STEERING) AND STATED THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2010 DODGE RAM 2500. THE CONTACT RECEIVED NHTSA RECALL CAMPAIGN NUMBER 13V529000 (STEERING); HOWEVER, THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

2010 DODGE RAM. CONSUMER WRITES IN REGARDS TO LEFT TIE ROD RECALL NOTICE PROBLEMS. *SMD THE CONSUMER WAS INFORMED, THE PART HAD NOT BEEN MANUFACTURED YET.

THREE TIMES I'VE LOST CONTROL OF THIS TRUCK AT RELATIVELY LOW SPEEDS AND NORMAL DRIVING CONDITIONS. THE TRUCK WOULD GO INTO A RIGHT SKID AND FISHTAIL. TWICE THE ROAD WAS DRY, ONCE THE ROAD WAS WET. EACH TIME I WAS ABLE TO RECOVER BEFORE HITTING SOMETHING OR EXITING THE ROADWAY HOWEVER I USED BOTH LANES OF TRAFFIC TO RECOVER. TWICE I LOST CONTROL WHILE ACCELERATING NORMALLY AFTER SLOWING FOR A CURVE OR OTHER SITUATION. I HAD SLOWED TO ABOUT 40 AND WAS ACCELERATING BACK TO THE SPEED LIMIT OF 60. INCIDENT OCCURRED AT ABOUT 50. LOSS OF CONTROL CAME SUDDENLY LIKE THE FRONT OF THE VEHICLE TOOK A SHARP BID TO THE LEFT ON ITS OWN. ONCE WAS AFTER HITTING SOME WASHBOARD TYPE BUMPS IN THE ROAD WHICH CAUSED THE BACKEND TO BOUNCE TO THE RIGHT AND BEGIN TO SKID. I INSPECTED AND DON'T SEE ANYTHING OBVIOUSLY LOOSE OR BROKEN. POSSIBLE RELATED ISSUES: A SLIGHT BUMP IS OFTEN FELT IN THE STEERING WHEEL AND ACCELERATOR PEDAL. TRUCK IS UNDER RECALL N49 FOR A TIE ROD ISSUE. BUT I DON'T SEE ANY SIGN THAT THE TIE ROD IS LOOSE ALTHOUGH THE U-BOLTS THAT HOLD THE DAMPER TO THE TIE ROD MAY BE SLIPPING. *TR

TL* THE CONTACT OWNS A 2010 DODGE RAM 2500. THE CONTACT RECEIVED TWO RECALL NOTIFICATIONS OF NHTSA CAMPAIGN ID NUMBER 13V529000 (STEERING) AND STATED THAT THE PART NEEDED TO SERVICE THE VEHICLE UNDER THE RECALL WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

UPON PURCHASING THIS USED PICKUP I PERFORMED AN INSPECTION OF THE UNDER CARRIAGE I NOTICED THAT THE OIL PAN HAD A PRETTY SIGNIFICANT DENT IN IT. IT WAS OBVIOUSLY CAUSED BY A SKID PLATE THAT WAS MOUNTED ON THE FRONT AXLE OF THIS TRUCK FROM THE FACTORY. I WENT ONLINE AND FOUND MANY OWNER OF THIS MODEL HAD THE SAME ISSUE. ONE PERSON WAS SUCCESSFUL IN GETTING A DEALERSHIP TO REMOVE THE SKID PLATE AND REPLACE THE OIL PAN. THE SERVICE DEPARTMENT SAID THAT THE SKID PLATE WAS ONLY MEANT TO BE PUT ON THE GASOLINE MODELS NOT THE DIESEL MODELS. THIS IS DUE TO NOT HAVING ENOUGH CLEARANCE. THIS CAN CAUSE A HOLE IN THE OIL PAN WHICH CAN EASILY LEAD TO AN EXPENSIVE BUT NEEDLESS ENGINE FAILURE. THIS IS UNACCEPTABLE ON A TRUCK THAT COST $50000, DODGE SHOULD PERFORM THESE REPAIRS AND SKID PLATE REMOVAL FOR THESE MODELS FOR NO COST. *TR

I HAVE RECEIVED 2 NOTICES OF RECALL AND TAKEN THE TRUCK TO THE DEALER, BUT PARTS ARE NOT AVAILABLE FOR THIS RECALL N49 / NHTSA13V-529. I HAVE CALLED CHRYSLER AND THEY HAVE SAID PARTS ARE NOT AVAILABLE OR SEVERELY LIMITED AND RATIONED. *TR

TL* THE CONTACT OWNS A 2010 DODGE RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING). THE CONTACT ATTEMPTED TO HAVE THE RECALL REMEDIED BUT WAS INFORMED THAT THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THERE ARE NO FAILURES AT THIS TIME.

TL* THE CONTACT OWNS A 2010 DODGE RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V529000 (STEERING) AND CONTACTED THE DEALER. THE DEALER ADVISED THE CONTACT THAT THE PARTS NEEDED TO COMPLETE THE RECALL REPAIR WOULD NOT BECOME AVAILABLE FOR ANOTHER THREE MONTHS. THE CONTACT WAS ADDED TO A WAITING LIST WITH ELEVEN VEHICLES AHEAD OF HER ALSO AWAITING THE SAME RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

2010 DODGE RAM 2500. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS FOR TIE ROD BALL STUD RECALL NOTICE. *SMD THE CONSUMER STATED CHRYSLER WAS ONLY SENDING ONE PART PER WEEK, PER DEALERSHIP, WITH A WAITING LIST OF 90 PEOPLE. THE CONSUMER STATED IT WOULD BE 2 YEARS BEFORE, THE RECALL WAS FIXED.

CONTACTED DEALER VEHICLE PERCHED SHEPHERD TEAM AUTO PLAZA, 1819 SOUTH MAIN, FORT SCOTT KANSAS 66701 (888-211-6244) WEEKLY SINCE FEB. 1, 2014 AND THEY CAN'T PROVIDE THE SERVICE FOR THE RECALL N49. MANY EXCUSES EVEN AFTER MY PERSISTENCE. *TR

WE KEEP RECEIVING NOTIFICATIONS OF RECALLS. WE HAVE CONTACTED A DEALER TO HAVE REPAIRS DONE. FOR APPROX 6 MONTHS, WE HAVE BEEN ON A LIST FOR THE DEALER TO GET PARTS. THEY SAY THEY CANT GET ANY PARTS. WE PULL A CATTLE TRAILOR WITH THIS TRUCK AND ARE WORRIED ABOUT AN ACCIDENT. WHY ARE WE NOT ABLE TO GET PARTS TO FIX? *TR

TL* THE CONTACT OWNS A 2010 DODGE RAM 2500. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING); HOWEVER, THE DEALER STATED THAT THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2010 DODGE RAM 2500. THE CONTACT STATED THAT HE RECEIVED RECALL NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) IN JANUARY. THE CONTACT ATTEMPTED TO GET THE VEHICLE REPAIRED ON NUMEROUS OCCASIONS BUT THE PARTS WERE UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THERE ARE NO FAILURES AT THIS TIME. THE VIN WAS UNAVAILABLE. UPDATED 5/19/14*CN UPDATED 6/06/17*CN

WIFE FIRST EXPERIENCED WHEN TAKING DAUGHTER TO DOCTOR AND THE WHOLE TRUCK WOBBLED VIOLENTLY SAID WAS POSSIBLE IT SMALL BUMP ON A LEFT TURN GOING ABOUT 45-50 MPH TODAY 2/10/13 WAS ON WAY HOME AND WAS DOING ABOUT 50 OR SO AND ON LEFT HAND TURN HIT SLIGHT BUMP AND WHOLE TRUCK STARTED VIOLENTLY SHAKING CALLED DEALER TODAY AND TOLD THE ISSUE AND ASKED IF THIS WAS A COMMON PROBLEM AND THEY SAID NOT THAT THEY HAVE HEARD OF AND DID SOME QUICK RESEARCH JUST NOW AND FOUND THAT IT'S POSSIBLE DODGE DEATH WOBBLE AND I FEEL IF I HAD MY THREE DAUGHTERS IN TRUCK THEY WOULD HAVE BEEN FRIGHTENED AND LUCKILY I WAS I GOOD CONTROL OTHERWISE I PROBABLY WOULDN'T BE SENDING THIS NOW THANKS FOR LISTENING HOPE DODGE MAKES THIS BETTER FROM FORUMS READ ON DOESN'T SEEM LIKE THEY WANT OR CARE ABOUT THE ISSUE. *TR

I RECEIVED A RECALL N49/NHTSA 13V-529 LATE LAST YEAR STATING THAT ON JANUARY 6 I COULD CONTACT MY DEALER FOR A REPLACEMENT OF THE LEFT TIRE ROD BALL STUD, BECAUSE IT MAY FRACTURE AND CAUSE LOSS OF DIRECTIONAL CONTROL. I ATTEMPTED TO CONTACT THE DEALER "WHITES ENERGY MOTORS" GILLETTE, WY ON JANUARY 6, AND THEY STATED THAT THEY COULDN'T HELP ME UNTIL JANUARY 15TH. I CONTACTED "WHITES ENERGY MOTORS" AGAIN ON JANUARY 13TH TO SCHEDULE AND OIL CHANGE, AT THAT TIME I ASKED ABOUT THE RECALL, AND IF I COULD GET THAT SCHEDULED AS WELL. THEY STATED THAT "THEY COULD TAKE A LOOK AT THE VEHICLE TO SEE IF IT REQUIRED THE RECALL REPAIR BUT IT WOULD BE QUITE A WAYS OUT, BECAUSE "THEY WOULD ONLY ALLOW US TO ORDER ONE PART PER WEEK". IF THIS IS A SAFETY ISSUE, WHO AND WHY CAN THIS DEALER ONLY ORDER ONE PART PER WEEK? THIS AREA HAS MANY, MANY RAM TRUCKS OF ALL SIZES IN THE MODEL YEAR THAT MEETS THE RECALL. *TR

TL* THE CONTACT OWNS A 2010 DODGE RAM 2500. THE CONTACT RECEIVED A RECALL NOTIFICATION RELATED TO NHTSA CAMPAIGN ID NUMBER 13V529000(STEERING) BUT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE CURRENT MILEAGE WAS 180,000. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2010 DODGE RAM 2500. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 13V529000 (STEERING) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR ON THE VEHICLE. THE DEALER INFORMED THE REMEDY PART WAS IN THE PROCESSING OF BEING REDESIGNED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I PURCHASED A NEW DODGE RAM 2500 TRUCK IN 2010. I RECEIVED AN "IMPORTANT" SAFETY RECALL ON JAN. 10, 2014 #N49/NHTSA 13V-529 FOR MY VEHICLE VIN [XXX]. IT STATES THE LEFT TIE ROD BALL STUD MAY FRACTURE UNDER CERTAIN DRIVING CONDITIONS CAUSING A LOSS OF DIRECTIONAL CONTROL AND/OR CRASH WITHOUT WARNING. I PHONED FOWLER AUTO DODGE TRUCKS IN LAKEPORT, CA 707-263-0500 ON JAN. 20, 2014 TO ORDER THE PARTS AND/OR MAKE AN APPOINTMENT. JOHN ADVISED ME IT WILL TAKE SOME TIME BUT HE WILL CALL WHEN IT GETS IN. TODAY IS FEBRUARY 26 AND NOTHING HAS COME IN. ACCORDING TO JOHN, THE PARTS ARE BEING RELEASED SLOWLY AS THEY DON'T HAVE ENOUGH. HE STATED THEY ARE PROBABLY 2-4 MONTHS OUT UNTIL THEY GET THEM. I ASKED FOR CHRYSLER HEAD OFFICE NUMBER 1-800-992-1977 A REPRESENTATIVE STATED THIS HAS BEEN A COMMON COMPLAINT FROM CUSTOMERS THIS PAST WEEK. ADVISED ME THEY SHOULD BE AVAILABLE TO DEALERS IN "ABOUT" TWO WEEKS. I AM CONCERNED FOR MY SAFETY AS WELL AS OTHERS IN MY FAMILY WHEN I RECEIVE AN "IMPORTANT" SAFETY RECALL LIKE THIS. WHY DO A RECALL IF PARTS CAN'T BE SUPPLIED TO RECTIFY THIS PROBLEM BEFORE YOU SEND OUT THE NOTICES? CAN YOU HELP ME? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2010 DODGE RAM 2500. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) AND CONTACTED THE DEALER, WHO STATED THAT THE REMEDY PART WOULD NOT BECOME AVAILABLE UNTIL APRIL. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2010 DODGE RAM 2500. THE CONTACT STATED THAT THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER 13V529000 (STEERING) AND THE CONTACT WAS UNABLE TO HAVE THE VEHICLE SERVICED BECAUSE THE PART WAS UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER INFORMED THE CONTACT THAT THE REMEDY PART WAS BEING ISSUED AS ONE PER WEEK BY THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2010 DODGE RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) AND STATED THAT THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER HAD NOT BEEN MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE

TL* THE CONTACT OWNS A 2010 DODGE RAM 2500. THE CONTACT RECEIVED RECALL NOTIFICATION NHTSA CAMPAIGN ID NUMBER OF 13V529000 (STEERING) AND STATED THAT THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THERE ARE NO FAILURES AT THIS TIME.

TL* THE CONTACT OWNS A 2010 DODGE RAM 2500. THE CONTACT STATED THAT SHE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 11V350000. THE CONTACT STATED THAT SHE WAS MADE AWARE THAT PARTS WERE NOT AVAILABLE AS A RESULT REPAIRS WERE UNABLE TO BE PERFORMED FOR THE RECALL. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 06/17/14 MA

TL* THE CONTACT OWNS A 2010 DODGE RAM 2500. THE CONTACT STATED THAT NHTSA CAMPAIGN ID NUMBER:13V529000 (STEERING) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN NOVEMBER OF 2013. THE MANUFACTURER WAS CONTACT AND STATED THAT THE PARTS FOR THE RECALL WERE NOT EXPECTED TO ARRIVE UNTIL APRIL 2013. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2010 DODGE RAM 2500. THE CONTACT RECEIVED NHTSA CAMPAIGN ID NUMBER: 13V529000 (STEERING) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2010 DODGE RAM 2500. THE CONTACT RECEIVED THE RECALL NOTIFICATION RELATED TO NHTSA CAMPAIGN ID NUMBER 13V528000 (STEERING). THE CONTACT STATED THAT THE REPAIR WAS NOT TAKEN CARE OF IN A REASONABLE AMOUNT OF TIME. THE DEALER INDICATED PARTS WERE NOT AVAILABLE. CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT CONTACTED.

RECEIVED SAFETY RECALL N49/NHTSA 13V-529 FOR THE LEFT TIE ROD OF MY DODGE RAM IN EARLY JANUARY OF THIS YEAR. CALLED LOCAL DEALER YAKIMA CHRYSLER DODGE JEEP RAM (509-248-1300) BEGINNING 1/6/14 AND WAS TOLD THE NECESSARY REPAIR PARTS HAD NOT BEEN SUPPLIED BY CHRYSLER AND TO CALL BACK THE FOLLOWING WEEK. THE NEXT WEEK WHEN I CALLED I RECEIVED THE SAME INFORMATION. THIS WENT ON FOR SEVERAL MORE WEEKS UNTIL I GAVE UP MY WEEKLY CALLS. I CALLED THE DEALER AGAIN IN APRIL OF THIS YEAR AND WAS TOLD CHRYSLER WAS ONLY SUPPLYING ONE SET OF PARTS ON THIS RECALL A WEEK AND THAT I COULD BE ADDED TO A LIST AND WOULD BE CALLED WHEN THE PARTS WERE AVAILABLE FOR MY REPAIR. AT THAT TIME THEY ADVISED THERE WERE APPROXIMATELY 50 OTHERS AHEAD OF ME ON THE LIST. HAVE HEARD NOTHING SINCE THAT TIME BUT TODAY RECEIVED ANOTHER NOTICE ON THE RECALL FROM CHRYSLER, APPARENTLY TO REMIND ME THAT I HAVE NOT HAD THE WORK DONE, DESPITE THE FACT THAT THEY ARE NOT PROVIDING THE APPROPRIATE PARTS TO THEIR DEALERS TO PERFORM THE REPAIR. *TR

TL * THE CONTACT OWNS A 2010 DODGE RAM 2500. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING); HOWEVER, THE DEALER STATED THAT THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE CONTACT CALLED FOR MONTHS, BUT WAS UNABLE TO RECEIVE CONFIRMATION FROM THE DEALER AS TO WHEN THE PARTS WOULD ARRIVE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 10/7/14*CN UPDATED 11/18/14

WE RECEIVED A RECALL NOTICE FOR OUR 2010 DODGE RAM 2500 TRUCK THE END OF DECEMBER 2013. IT STATED THE LEFT TIE ROD BALL STUD MAY BE FAULTY. WE HAVE BEEN TRYING TO HAVE IT REPLACE AS INSTRUCTED SINCE 1/6/14 WITH NO LUCK. THE DEALERS IN WICKENBURG AND AVONDALE, ARIZONA STATE THE PARTS ARE NOT AVAILABLE. WE HAVE BEEN WAITING 8 MONTHS TO HAVE THE PROBLEM ADDRESSED. IF SOMETHING HAPPENS DUE TO THE SHORTAGE OF PARTS WE WILL FOLLOW UP WITH LEGAL ACTION AS IT LOOKS LIKE IT WILL BE OUR ONLY CHOICE AS THE MANUFACTURES IS NOT MAKING PARTS AVAILABLE IN A TIMELY MANNER. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2010 DODGE RAM 2500. THE CONTACT STATED THAT NHTSA CAMPAIGN ID NUMBER:13V529000 (STEERING) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE MANUFACTURER ADVISED THE CONTACT THAT HE WOULD HAVE TO SCHEDULE AN APPOINTMENT AND THEY COULD NOT GUARANTEE WHEN THE REPAIR WOULD BE COMPLETED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL * THE CONTACT OWNS A 2010 DODGE RAM 2500. THE CONTACT STATED THAT SHE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 13V529000 (STEERING). THE CONTACT STATED THAT SHE WAS MADE AWARE THAT PARTS WERE NOT AVAILABLE AS A RESULT REPAIRS WERE UNABLE TO BE PERFORMED FOR THE RECALL. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED ANY FAILURE. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2010 DODGE RAM 2500. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER 13V529000 (STEERING) HOWEVER, THE CONTACT WAS NOT ABLE TO HAVE THE VEHICLE SERVICED UNDER THE RECALL BECAUSE THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2010 DODGE RAM 2500. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) HAS SURPASSED A REASONABLE TIME FOR REPAIR. THE DEALER STATED THE PART WAS NOT AVAILABLE FOR REPAIR. THE MANUFACTURE WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I AM VERY CONCERNED THAT CHRYSLER HAS ISSUED A RECALL FOR THE LEFT TIE ROD AND STATE IN THE RECALL THAT THE TIE ROD COULD FRACTURE AND CAUSE A LOSS OF DIRECTIONAL CONTROL AND CRASH WITHOUT WARNING, BUT THE PARTS FOR THE RECALL ARE NOT AVAILABLE. WE HAVE BEEN ON A WAITING LIST FOR 3 MONTHS AT THIS TIME. I THINK THIS SHOULD BE REVIEWED, IT SHOULD NOT REQUIRE PEOPLE TO DIE IN A CRASH BEFORE SOMETHING IS DONE. HOW CAN A COMPANY KNOW THIS PROBLEM EXISTS AND IT COULD RESULT IN FATALITY BUT IT APPEARS TO BE NO BIG DEAL THAT WE HAVE TO WAIT FOR A REPAIR PART TO BECOME AVAILABLE. *TR

TL* THE CONTACT OWNS A 2010 DODGE RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 13V529000 (STEERING) HOWEVER, THE CONTACT WAS UNABLE TO HAVE THE VEHICLE REPAIRED BECAUSE THE PART NEEDED WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

2010 DODGE RAM 2500. CONSUMER WRITES IN REGARDS TO THE DEFECTIVE TIE ROD ASSEMBLY RECALL REPAIRS. *SMD THE CONSUMER STATED HE CALLED THE DEALER IN JAN 2014, TO MAKE AN APPOINTMENT TO HAVE THE DEFECTIVE TIE ROD REPLACED. HOWEVER, HE WAS PLACED ON A WAITING LIST, BECAUSE THE PARTS WERE NOT AVAILABLE. AS OF JULY 11, 2014, THE CONSUMER IS STILL ON THE WAITING LIST. *JB

TL* THE CONTACT OWNS A 2010 DODGE RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) AND THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE DEALER INFORMED THE CONTACT THAT THEY ONLY RECEIVE ONE PART A WEEK FROM THE MANUFACTURER. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BE AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THERE ARE NO FAILURES AT THIS TIME.

TL* THE CONTACT OWNS A 2010 DODGE RAM 2500. THE CONTACT RECEIVED RECALL NOTIFICATION NHTSA CAMPAIGN ID NUMBER 13V529000 (STEERING); HOWEVER, THE CONTACT WAS UNABLE TO HAVE THE VEHICLE SERVICED UNDER THE RECALL BECAUSE THE PART NEEDED WAS UNAVAILABLE. THE DEALER STATED THAT ONE REMEDY PART PER WEEK WAS BEING SENT TO SERVICE THE VEHICLES. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THERE ARE NO FAILURES AT THIS TIME.

DRIVING UP COUNTRY ROAD AT 45 MPH IN MY DODGE RAM 2500 DIESEL, WITH ONLY 40K MILES ON IT. ALL OF A SUDDEN, DEATH WOBBLE HITS. NO ABILITY TO STEER AND NO BRAKES. RIGHT WHEEL GETS JAMMED INTO FRAME OF TRUCK AT 45MPH AND CAN'T SPIN SO VIOLENT AND UNCONTROLLABLE SHAKING. EVIDENCED BY TIRE MARKS ON THE FRAME OF MY TRUCK. HAVE PHOTOS. SENDS ME UP THE SIDE OF THE ROAD, AND ALMOST FLIPS THE TRUCK UPSIDE DOWN. MANAGED TO GET TRUCK UNDER CONTROL, BY SLAMMING ON MY BRAKES, IN ONCOMING TRAFFIC, MY DOG HITS THE WINDSHIELD. POLICE OFFICER WAS RIGHT BEHIND ME AND WITNESSED THE ENTIRE EVENT, TOLD ME I WAS LUCKY TO BE ALIVE. WHEN I CALLED DODGE THEY DENIED EVERYTHING. LOOKED UP INTERNET AND FOUND "DEATH WOBBLE" WHICH IS EXACTLY WHAT TRANSPIRED WITH THE TRUCK. FORTUNATELY AT THE TIME I WAS NOT HAULING MY HORSE TRAILER OR ALL WOULD HAVE BEEN DEAD. DAMAGES TO DATE SO FAR IS 8K, INCLUDING FRAME, FRONT BUMPER, FRONT SUSPENSION, STEERING, FRONT AXLE ASSEMBLY. THIS IS ABSOLUTELY OUTRAGEOUS FOR A TRUCK THAT ONLY HAS 40K MILES. *TR

NO INCIDENT, JUST A QUESTION OF CONCERN. WE HAVE RECEIVED SEVERAL NOTICES OF A RECALL FOR OUR 2010 3/4 TON TRUCK, BUT THE DEALERSHIPS (2! BOTH GLENWOOD SPRINGS AND GRAND JUNCTION) STATE THEY CANNOT GET THE PARTS AND HAVE ON US A WAITING LIST. WHAT THE HECK??!! IT HAS BEEN 7 MONTHS! IF A RECALL ABOUT THE STEERING IS IN PLACE, WHY IS THERE NO PREPARATION AND WAY TO RESOLVE THIS? AND WE HAVE HAD TO HAVE OUR STEERING WORKED ON BEFORE, BUT NOT CORRECTING THIS RECALL. SO, NOW WHAT HAPPENS IF THE STEERING FAILS AND I AM STILL ON THE LIST? WHO IS RESPONSIBLE? I TRIED TO DO THE RIGHT THING BUT APPARENTLY THE SHORTAGE OF PARTS IS CREATING ANOTHER HAZARD. I CERTAINLY DON'T WANT TO BE CRUISING DOWN I-70 AT 75 MPH AND THE STEERING FAILS! ONE OF THE DEALERSHIPS STATED THEY GET 2 REPAIR KITS A MONTH AND THIS MAY TAKE 1-2 YEARS TO GET THRU THE WAITING LIST FOR THE REPAIR. THIS CANNOT BE RIGHT! *TR

THIS VEHICLE HAS BEEN RECALLED FOR TIE ROD END MALFUNCTION, NOTIFICATION N49. THE LEFT TIE ROD END CAN SIMPLE BREAK IN HALF WITHOUT WARNING, A VERY DANGEROUS SITUATION. I HAVE CONTACTED 2 DEALERSHIPS FOR SERVICE ON THIS RECALL; ADDYS DODGE IN MYRTLE BEACH ON DECEMBER 27 2013, AND BURGLUND DODGE ROANOKE VA MARCH 10 2014. I HAVE BEEN PUT ON WAITING LISTS WAITING FOR THE PARTS AT BOTH DEALERSHIPS,. NOTE I HAVE BEEN WAITING FOR NEARLY 3 MONTHS SINCE I 1ST CONTACTED ADDY DODGE. ADDY DODGE TOLD ME IT WOULD BE A VERY LONG WAIT, THAT THERE ARE ONLY 1 OR 2 SETS OF PARTS AVAILABLE EACH WEEK. NOTE THAT I HAVE NOT HAD AN ACCIDENT, THE TIE ROD END HAS NOT BROKEN. AND THIS IS NOT A COMPLAINT AGAINST THE DEALERSHIPS, THE COMPLAINT IS AGAINST DODGE FOR NOT HAVING THE PARTS AVAILABLE. I, AS MANY OTHER PEOPLE, AM CURRENTLY DRIVING THE TRUCK WITH THE DEFECT BECAUSE PARTS ARE NOT AVAILABLE TO FIX THE RECALL. WHAT GOOD IS A RECALL IF THERE ARE NO PARTS TO FIX THE RECALL? *TR

MAKING A SHARP LEFT TURN AFTER STOP HEARD GRINDING NOISE FROM FRONT THEN WHEN GOING INTO CURVE LEFT TIE ROD FAILED CAUSING ONE WHEEL TO TURN AND THE OTHER NOT CAUSING THE TRUCK TO SHAKE VIOLENTLY AND TO GO OFF THE ROAD. THIS WAS A RECALL DONE IN DECEMBER 2012 BY WESTBURY JEEP. THEY WOULD NOT WARRANTY THIS . TOTAL COST FOR NEW RIM ,NEW TIRE, TIE ROD, LABOR, AND TOW $1600. *TR

TL* THE CONTACT OWNS A 2010 DODGE RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V529000 (STEERING) AND STATED THAT THE PARTS WERE STILL NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT WAS EXPERIENCING A LOUD NOISE COMING FROM THE FRONT DRIVERS SIDE OF THE VEHICLE MORE THAN ONCE. THERE THE FAILURE MILEAGE WAS UNAVAILABLE.

HAVE BEEN WAITING FOR PARTS TO MAKE THIS REPAIR SINCE PUT ON THE LIST AT PRO JEEP/DODGE THORNTON, COLO. (NOW LARRY H. MILLER DODGE) ON 01/07/2014. I HAVE REPEATEDLY CONTACTED THE DEALER & CHRYSLER/DODGE AND AM GIVEN THE RUN AROUND EACH TIME AND AM NO CLOSER TO REPAIRS THAN I WAS 6 MONTHS AGO. DODGE KNEW THIS WAS A PROBLEM SINCE 2008 YET CONTINUED TO SELL THESE TRUCKS WITHOUT NOTIFYING CUSTOMERS OF THE PROBLEM. WAS SOLD AN UNSAFE VEHICLE. *JS

TL* THE CONTACT OWNS A 2010 DODGE RAM 2500. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER:13V529000 (STEERING) BUT WAS MADE AWARE THAT THE PARTS WERE NOT AVAILABLE. THE REPAIRS WERE UNABLE TO BE PERFORMED FOR AND THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I RECEIVED A RECALL NOTICE (N49) ON THIS VEHICLE IN DECEMBER OF 2013. I CONTACTED THE DEALERSHIP IN JANUARY OF 2014 AS REQUESTED. THE DEALERSHIP LOOKED AT MY VEHICLE AND CONFIRMED THE PROBLEM. STILL NO REPAIR WAS MADE BY MAY OF 2014. I CONTACTED THE RECALL PHONE NUMBER SUPPLIED WITH THE NOTICE. THEY THEN SET ME UP WITH ANOTHER DEALER. WHICH I HAD TO TAKE MY VEHICLE TO THEM ALSO TO CONFIRM THE PROBLEM. LONG STORY SHORT. HERE IT IS THE 17TH OF NOVEMBER AND I STILL DON'T HAVE MY VEHICLE REPAIRED. THE DEALERSHIP HAS NO IDEA WHEN I WILL HAVE THE WORK DONE. THIS MAKES ALMOST A YEAR OF WAITING, AND TWO(2) DEALERSHIPS OF DEALING WITH. *TR

TL* THE CONTACT OWNS A 2010 DODGE RAM 2500. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) AND STATED THAT THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER INFORMED THE CONTACT THAT THE REMEDY PART WILL NOT BE AVAILABLE IN ONE YEAR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TR