2020 Ram 2500 Complaint Log

VEHICLE ENGAGES THE FORWARD COLLISION WARNING AND ACTIVE BRAKING AT REDUCED SPEEDS WHEN TURNING INSIDE OF A PARKING GARAGE. NUMEROUS COMPLAINTS ONLINE CONFIRM SIMILAR INSTANCES. I HAD TO MANUALLY TURN OFF THE FORWARD COLLISION ACTIVE BREAKING JUST BECAUSE IT WAS SO SENSITIVE I WAS NOT ABLE TO MOVE AT ANY SPEED INSIDE OF A PARKING GARAGE (PARTICULARLY WHEN APPROACHING A CORNER TO MOVE UP IN LEVELS) WITHOUT THE ACTIVE BRAKING OCCURRING. ANY VEHICLE FOLLOWING WOULD BE AT INCREASED RISK OF COLLIDING WITH MY VEHICLE. *TR

PASSENGER SIDE RAMBOX PLASTIC COVERING IS WARPING. RAMBOX'S PLASTIC COVER IS SECURED TO THE SIDE OF THE RAMBOX STRUCTURE VIA DOUBLE SIDED TAPE. DUE TO TEMPERATURE CHANGES THE PLASTIC COVERING EXPANDS AND CONTRACTS IN COLD AND HOT ENVIRONMENTS, CAUSING THE PLASTIC PANEL TO WARP, AND CAUSING THE 3M TAPE THAT IS USED TO SECURE IT TO THE RAMBOX STRUCTURE TO FAIL.

The contact owns a 2020 Ram 2500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that while in a turning lane, another vehicle crashed into the contact's front driver's side. The traction stability control warning light illuminated. Additionally, the turn signals failed to operate as needed. The air bags failed to deploy. The contact suffered injuries to his head, lower back, right shoulder, left hand, fractured left rib cage, and knee replacement injuries. Medical attention was received. A police report was filed. The vehicle was taken to a dealer, where it was diagnosed that the drag link was severely bent, and the steering wheel was only able to make 90-degree turns. The vehicle was then taken to Secret City Chrysler Dodge Jeep RAM (1005 Oak Ridge Turnpike, Oak Ridge, TN 37830) for the guard rail to be replaced; however, no repair was performed due to not having the correct replacement parts size. Additionally, the dealer was unable to duplicate the failure of an abnormal odor detected while the vehicle was turned on. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 21,000.

THE SERVICE ANTI-LOCK BRAKE MESSAGE COMES ON FOLLOWED BY THE SERVICE ELECTRONIC STABILITY CONTROL. SOMETIMES THE FORWARD COLLISION WARNING ALSO FLASHES UNAVAILABLE. WHEN THIS HAPPENS, IF I TRY TO USE THE CRUISE CONTROL I GET ANOTHER MESSAGE THAT SAYS CRUISE CONTROL UNAVAILABLE. THIS BEGAN HAPPENING THE WEEK I PICKED UP THE TRUCK IN MARCH AND WAS INTERMITTENT, HAPPENING EVERY 2ND OR 3RD DAY. NOW IT HAPPENS ALMOST EVERY TIME I START THE TRUCK. I DID NOT TAKE THE TRUCK BACK TO THE DEALER UNTIL 3 JUNE 2020 BECAUSE OF THE CORONAVIRUS. *TR

2020 SILVERADO 2500. CONSUMER WRITES IN REGARDS TO SAFETY RECALL. *LD THE CONSUMER STATED THE RECALL REPAIR CALLED FOR THE USE OF DUCT TAPE. AFTER COMPLETION OF THE RECALL, DUCT TAPE WAS VISIBLY PROTRUDING FROM THE TRIM OF THE VEHICLE. *JS

The contact owns a 2022 Ram 2500. The contact stated that the vehicle was not properly aligned, and the tires were worn. The dashboard leather had detached. While driving at an undisclosed speed, the windshield wipers became inoperable. Additionally, after it had rained, the contact noticed there was water moving around in the engine bay. There were no warning lights illuminated. The contact completed an alignment. The vehicle was taken to the local, who broke an unknown part on the dashboard. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 10,000.

ON SEPTEMBER 19, 2020, PURCHASED A VEHICLE AND TRADED IN A 2013 CHEV. ON 09/27 WE WERE DRIVING HOME ENGINE LIGHT COMES ON, THE VEHICLE HAS LESS THAN 900 MILES.. ON 09/28 VEHICLE TAKEN TO THE NEAREST DEALERSHIP( NOT PURCHASED FROM) IN WHICH NO ONE WOULD PAY TO HAVE TOWED. IT TOOK A WEEK TO BE TOLD A NEW TRANSMISSION WAS NEEDED. WAS GIVEN A RUN AROUND ON THE TIMEFRAME FOR REPAIR. CHRYSLER AND DEALERSHIP DECIDED TO HAVE THE VEHICLE TOWED TO THE DEALERSHIP WHERE THE TRUCK WAS PURCHASED. PROMISED TO HAVE A TRANSMISSION ON 10/14. CHRYSLER CALLED SEVERAL DAYS LATER AND STATED A TRANSMISSION WOULD BE EXPEDITED AND SHOULD ARRIVE ON 10/19. NO TRANSMISSION SHOWED UP. CHRYSLER STATED A 2ND TRANSMISSION WAS SHIPPED AND ARRIVED AT THE DEALERSHIP ON 11/28. THE TRUCK WAS RETURNED TO US ON 10/30. ON 11/07 WE WERE STOPPED AT A DRIVE-THRU, TRIED TO PUT THE TRUCK INTO DRIVE. WOULD NOT SHIFT INTO DRIVE. FINALLY SHIFTED BUT MADE A GRINDING SOUND THROUGH ALL GEARS. RETURNED VEHICLE TO DEALERSHIP ON 11/10 DUE TO WINTER STORM AND WAS INFORMED ON 11/13 ANOTHER TRANSMISSION IS NEEDED. I HAVE BEEN TREATED VERY POORLY IN THIS SITUATION AND THIS HAS COST ME THOUSANDS OF DOLLARS DUE TO MY BUSINESS AND NOT HAVING A TRUCK. NO ONE SEEMS TO CARE OR WILL HELP JUST BEING TOLD THESE THINGS TAKE TIME. VERY UNACCEPTABLE. REPEATEDLY TOLD MY VEHICLE IS NOT PART OF A RECALL BUT ON THE SERVICE PAPERWORK FOR THE 1ST TRANSMISSION, IT LISTS THE CAUSE AS RECALL.

The contact owned a 2020 Ram 2500. The contact stated while her employee was driving up a low-grade inclined road, and towing a light trailer at approximately 35 MPH, he had noticed white smoke issuing from under the hood. The contact stated the driver had not noticed any warning lights. The contact stated that her employee stopped the vehicle and as soon as he had exited the vehicle had burst into flames, which started under the hood and then ignited the passenger cab in a matter of seconds. The vehicle and trailer were totally engulfed in flames prior to the fire department arriving. The contact stated that the fire department was called and extinguished the fire with water as well as the road surface and grassy areas on the shoulder which were also on fire. The contact stated that the fire marshal had written a report. The vehicle was towed to an impound lot and declared a total loss by the contact's insurance provider. The contact had related the failure to NHTSA Campaign Number: 22V835000 (Power Train) for which she had received a notification and was unable to schedule a recall appointment due to lack of staffing at the dealer. The manufacturer had been informed of the failure. The failure mileage was approximately 5,000.