2020 Ram 2500 Fuel System Problems

The contact's husband owns a 2020 Ram 2500. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the diesel particulate filter had failed due to the high-pressure fuel pump (HPFP) failure, which caused metal shavings to enter the fuel system. The dealer determined that the HPFP and the entire fuel system needed to be replaced. The dealer informed the contact that the manufacturer had offered to partially cover the repair cost through goodwill assistance. The vehicle was not repaired. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 21V880000 (Fuel System, Diesel); however, the recall repair failed to fix the failure. The manufacturer was notified of the failure and a case was filed; however, the manufacturer had failed to respond to the contact's follow-up emails and calls. The failure mileage was approximately 126,513.

The contact owns a 2020 Ram 2500. The contact stated while driving 55 MPH and towing a 2,500-pound trailer loaded with a 9,000-pound vehicle in hot weather, the MIL warning light illuminated and the message "Service DEF System - See Dealer" was displayed intermittently. Several unknown dealers were notified of the failure and the contact was informed that the VIN was not included in Manufacturer Campaign Number: ZD4. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure but offered no assistance since the VIN was not under recall. The failure mileage was approximately 93,000.

The contact owns a 2020 Ram 2500. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed, and the vehicle made an abnormal sound and then shuddered. The vehicle was taken to the dealer to perform NHTSA Campaign Number: 21V880000 (Fuel System, Diesel); however, the dealer declined to perform the recall repair. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.

2020 DODGE RAM 2500. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 21V-880. THE CONSUMER STATED THE WAIT TIME FOR BOTH RECALLS IS UNREASONABLE AND PARTS ARE NOT READILY AVAILABLE TO PERFORM THE RECALLS.

The contact owns a 2020 Ram 2500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2020 Ram 2500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) and 22V835000 (Power Train) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2020 Ram 2500. The contact stated that after refueling, the vehicle experienced reduced power and sputtering before the vehicle stalled. The vehicle was towed to the local dealer and was diagnosed with a faulty fuel injector. The fuel injector was replaced but the failure eventually recurred. The vehicle was taken back to the dealer who discovered metal shavings in the fuel pump and advised that the fuel pump needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the VIN was not included in NHTSA Campaign Number: 21V880000 (Fuel System, Diesel). The contact stated that the vehicle had experienced that failure listed in the recall. The failure mileage was 35,000.

recall: Y78NHTSA 21V-880 - Dealer Larry H Miller Dodge Chrysler Jeep Ram unable to perform work in a timely manner- stated that they are able to order only one (1) HPFP every 7 days and the wait tome is over 10 months! I believe the failure of this pump creates a likely situation of causing death and/or injury that would make this more critical than a 10 month wait. Is there any legal remedies to get FCA and Cummins to perform their repairs timely? I made an appointment and gave the recall # and made arrangements for transportation as repair will take more than one day. At no time was I informed of the backlog. This should have been communicated by NHTSA, FCA, and LH Miller. When I called FCA hotline 800-853-1403 and spoke to Loretta the response was anything but helpful -more the attitude of we don;t care and it will be fixed when it will be fixed

The contact owns a 2020 Ram 2500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System/Diesel). The local dealer was contacted, and he was informed that the part to do the recall repair was not yet available. Recently, the contact stated that an abnormal humming noise was coming from the engine. The contact also stated that while driving 70 MPH, the service required message flashed on the instrument panel but quickly disappeared after illumination. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 70,000.

The contact owns a 2020 Ram 2500. The contact stated that while driving at an undisclosed speed, the vehicle stalled without warning. The contact stated that he was able to maneuver the vehicle off the roadway and the vehicle failed to restart. An unknown warning light was illuminated. The vehicle was hitched to another vehicle and taken to the residence. Additionally, the contact stated that the vehicle was taken to the dealer after receiving NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) and it was confirmed that the part was unavailable; however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was advised to take the vehicle to the dealer to be diagnosed. The contact was provided a case number. The failure mileage was approximately 50,000.

The contact owns a 2020 Ram 2500. The contact received notification of NHTSA Campaign Number: 22V835000 (Electrical System), 21V880000(Fuel System, Diesel), and 22V904000 (Structure). The dealer was made aware if the issue and confirmed that parts were not yet available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2020 Ram 2500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was not available. The contact stated that he received the recall notification earlier in the year. The contact stated that the vehicle was taken to the dealer and it was confirmed that the part was not yet available. The dealer stated that they could not provide an estimated date of when the part would be available. The manufacturer was made aware of the issue and confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2020 Ram 2500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) and 22V140000 (Service Brakes, Hydraulic, Electronic Stability Control) however, the parts to do the recall repairs were not yet available. The local dealer was contacted and informed the contact that the recall repair of the vehicle would be completed in approximately 14 months due to parts availability issues. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and informed the contact that they could not assist. The contact stated that the vehicle was running rough while idling. There was no warning light illuminated. The vehicle was not diagnosed or repaired. The failure mileage was approximately 4,000. Parts distribution disconnect.

The contact owns a 2020 Ram 2500. The contact stated while driving 35-40 MPH, the vehicle started shuddering and he heard abnormal knocking sounds coming from the engine. Additionally, the contact stated that the vehicle seemed to be at risk of a rollover. There was no warning light illuminated. The contact depressed the brake pedal and continued driving 20 MPH. The contact veered to the side of the road. The check engine warning light was illuminated. The contact drove the vehicle to the local dealer at a slower speed. The vehicle was not diagnosed or repaired. The contact became aware that the VIN was included in NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) which he associated with the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 24,000.

The contact owns a 2020 Ram 2500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel system, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted and made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2020 Ram 2500. The contact was made aware of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

This complaint is regarding NHTSA Recall #21V-880, or Manufacturers recall # Y78 safety recall regarding main fuel pump replacement on my 2020 Dodge Ram truck with a Cummins diesel engine. I brought this recall to the attention of my servicing dealer in Feb of 2022. They advised due to Covid manufacturing delays, it would be a long time before my truck would be repaired. I spoke with them yesterday, Nov 7-22, they advised I am still number 40 on the list and that they are only allowed to order one pump per week. This process is unacceptable. I have not been driving the truck due to the potential safety concern of a failed pump causing loss of power and potential accident in traffic. I have found out thru dealer sources that there are 371 of these pumps in parts depot in Portland Oregon, 2 hrs from my house. So it doesn't seem there is a shortage of these parts, as there are several parts depots across the nation with these stocked. This is a consumer safety issue that should be addressed in a timely manner. It seems that it is being treated as a convenience issue. Please advise, thank you.

The contact owns a 2020 Ram 2500. The contact received a recall notification for NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2020 Ram 2500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2020 Ram 2500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.